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Articles 1 - 5 of 5
Full-Text Articles in Databases and Information Systems
Singlish Checker: A Tool For Understanding And Analysing An English Creole Language, Lee-Hsun Hsieh, Nam Chew Chua, Agus Trisnajaya Kwee, Pei-Chi Lo, Yang-Yin Lee, Ee-Peng Lim
Singlish Checker: A Tool For Understanding And Analysing An English Creole Language, Lee-Hsun Hsieh, Nam Chew Chua, Agus Trisnajaya Kwee, Pei-Chi Lo, Yang-Yin Lee, Ee-Peng Lim
Research Collection School Of Computing and Information Systems
As English is a widely used language in many countries of different cultures, variants of English also known as English creoles have also been created. Singlish is one such English creole used by people in Singapore. Nevertheless, unlike English, Singlish is not taught in schools nor encouraged to be used in formal communications. Hence, it remains to be a low resource language with a lack of up-to-date Singlish word dictionary and computational tools to analyse the language. In this paper, we therefore propose Singlish Checker, a tool that is able to help detecting Singlish text, Singlish words and phrases. To …
Multi-Functional Job Roles To Support Operations In A Multi-Faceted Jewel Enabled By Ai And Digital Transformation, Steven M. Miller
Multi-Functional Job Roles To Support Operations In A Multi-Faceted Jewel Enabled By Ai And Digital Transformation, Steven M. Miller
Research Collection School Of Computing and Information Systems
In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the facility and visitors at the world’s most iconic airport mall and lifestyle destination.
Two Singapore Public Healthcare Ai Applications For National Screening Programs And Other Examples, Andy Wee An Ta, Han Leong Goh, Christine Ang, Lian Yeow Koh, Ken Poon, Steven M. Miller
Two Singapore Public Healthcare Ai Applications For National Screening Programs And Other Examples, Andy Wee An Ta, Han Leong Goh, Christine Ang, Lian Yeow Koh, Ken Poon, Steven M. Miller
Research Collection School Of Computing and Information Systems
This article explains how two AI systems have been incorporated into the everyday operations of two Singapore public healthcare nation-wide screening programs. The first example is embedded within the setting of a national level population health screening program for diabetes related eye diseases, targeting the rapidly increasing number of adults in the country with diabetes. In the second example, the AI assisted screening is done shortly after a person is admitted to one of the public hospitals to identify which inpatients—especially which elderly patients with complex conditions—have a high risk of being readmitted as an inpatient multiple times in the …
Learnings From A Pilot Hybrid Question Answering System: Cqas: Case Study Based On A Singapore Government Agency's Customer Service Centre, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Learnings From A Pilot Hybrid Question Answering System: Cqas: Case Study Based On A Singapore Government Agency's Customer Service Centre, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Research Collection School Of Computing and Information Systems
The Singapore Government first released their digital government blueprint in 2018 with the key message for all their agencies to be "digital to the core and served with heart". With this push, agencies are moving towards human-centric digital services, especially for individual citizens. During COVID-19, Singapore government agencies introduced many COVID-19 digital initiatives resulting in more incoming inquiries from citizens to respective agencies. This surge in inquiries created the challenge on the agencies' end to meet service level agreements. One widely adopted solution is the use of chatbot technology that directly interfaces with the customer. However, several organisations have faced …
Exploring And Evaluating The Impact Of Covid-19 On Mobility Changes In Singapore, Aldy Gunawan, Linh Chi Tran, Kar Way Tan, I-Lin Wang
Exploring And Evaluating The Impact Of Covid-19 On Mobility Changes In Singapore, Aldy Gunawan, Linh Chi Tran, Kar Way Tan, I-Lin Wang
Research Collection School Of Computing and Information Systems
This paper analyzes the changes in mobility trends due to the impact of the COVID-19 pandemic in Singapore in the six different sectors: Retail and Recreation, Grocery and Pharmacy, Parks, Transit Stations, Workplaces and Residential. The period of observation is from 15 February 2020 to 18 August 2021. The observed patterns obtained from the descriptive data analysis sheds light on the effectiveness of social distancing measures in Singapore as well as the level of compliance among the country’s residents. Correlation analysis is used to explore the relationship between different sectors during the pandemic period. The results reveal a strong sense …