Databases and Information Systems Commons^™

Towards Building A Review Recommendation System That Trains Novices By Leveraging The Actions Of Experts, Shilpa Khanal

Department of Computer Science and Engineering: Dissertations, Theses, and Student Research

Online reviews increase consumer visits, increase the time spent on the website, and create a sense of community among the frequent shoppers. Because of the importance of online reviews, online retailers such as Amazon.com and eOpinions provide detailed guidelines for writing reviews. However, though these guidelines provide instructions on how to write reviews, reviewers are not provided instructions for writing product-specific reviews. As a result, poorly-written reviews are abound and a customer may need to scroll through a large number of reviews, which could be up to 6000 pixels down from the top of the page, in order to find …