Health and Medical Administration Commons^™

Perception Of Lean Adoption Among Emergency Department Personnel In Public Hospitals In Selangor, Malaysia, Azizul Rahman Mohamad Jamil, Mohd Rizal Abdul Manaf, Sharifa Ezat Wan Puteh, Kiran Ganesh Balakrishnan

Makara Journal of Health Research

Background: This research aims to assess the perceptions of the staff working in emergency departments in Selangor, Malaysia, regarding the adoption of lean management and identify the factors that affect their perceptions.

Methods: A cross-sectional study using the Lean in Healthcare Questionnaire was conducted with 251 respondents, which consisted of doctors, nurses and medical assistants employed in three selected hospitals.

Results: One-way analysis of variance (ANOVA) showed a significant difference in every domain score in accordance with the occupation category. For the domain process, a significant negative correlation was found between age and domain score (r = …

Healthcare Provider Engagement And Its Effects On Patient Rereferral: Insights From Indonesia, Felicia Setiawan

Makara Journal of Health Research

Background: In the highly competitive landscape of healthcare, nurturing strong relationships between referring healthcare providers and healthcare facilities is essential for maintaining patient loyalty. This study explores the factors influencing referring health care provider engagement and its subsequent impact on the willingness to rerefer to healthcare facilities.

Methods: A cross-sectional quantitative survey was conducted with 181 healthcare providers who regularly refer patients to a private hospital in Jakarta. Data were collected through an online structured questionnaire consisting of 29 questions. The following dimensions were covered: specialist characteristics, practice characteristics, healthcare provider–specialist interaction, patient–specialist interaction, returning referral, training opportunity, …

Barriers And Facilitators Of Pharmacists’ Roles During The Pandemic In Malaysia, Thanushiri Palani Velu, Farida Islahudin, Wei Wen Chong

Makara Journal of Health Research

Background: The coronavirus disease 2019 (COVID-19) left a devastating impact on healthcare systems worldwide. The crisis initially emerged as a supply disruption issue but eventually evolved into a myriad of additional challenges, which were attributed mainly to the extensive scale of the pandemic. This study aimed to explore the barriers to the role of hospital pharmacists and related facilitators encountered during the COVID-19 pandemic.

Methods: Pharmacists in Malaysia participated in a cross-sectional online questionnaire-based survey. The participants were recruited using convenient sampling. Cronbach alpha of the questionnaire was analyzed.

Results: The study successfully enrolled 367 pharmacists. The …

The Effect Of Safety Management Commitment And Motivation On Compliance Implementing Patient Safety Goals Through A Culture Of Patient Safety, Christy Helvita Manalu, Rina Anindita, Intan Silviana Mustikawati

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Patient safety culture is the main foundation for patient safety in hospitals. Applying a safety culture in hospitals aligns with the existing safety system to reduce unwanted incidents. In 2021, in a hospital in X East Jakarta, patient safety incidents remained accompanied by a culture that could have gone better, as seen from the frequency of reporting incidents, which is still below the reliability target. This study analyzed the effect of safety management commitment and motivation on nurse compliance in implementing patient safety goals through patient safety culture. This research is a quantitative approach with a sample of 105 inpatient …

Analisis Kelengkapan Resume Medis Dan Ketepatan Koding Layanan Operasi Kanker Payudara Di Rumah Sakit Kanker Dharmais Tahun 2022, Yudi Febriadi, Atik Nurwahyuni

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The background to this research is that there are still National Health Insurance (JKN) claim files being returned to the Dharmais Cancer Hospital (RSKD) with the most common causes being cases of coding confirmation and medical resumes. RSKD started using electronic medical records (eMR) in 2020. In 2018 research with a sample of 45 medical records, it was found that 2.2% of patients were incomplete in filling out the patient identity column, 91.1% of indications for admission, 44.4% of physical examinations and supporting examinations. 8.9%. In addition, it was found that 17.8% of the main diagnosis coding was inappropriate. In …

The Influence Of Motivation And Knowledge On The Completeness Of Medical Records With Attitude As An Intervening Factor, Junaedi Junaedi, Supriyantoro Supriyantoro, Intan Silviana Mustikawati, Ericko Ongko Joyo

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Incomplete medical record filling by doctors is still a widespread problem encountered in various hospitals. Incomplete medical record documentation is very detrimental to the hospital. This research aims to determine the correlation between motivation and workload on doctors' completeness of medical record filling through attitude mediation. This study was conducted with a cross-sectional design, which included 40 doctors who worked at the inpatient ward of Annisa Citeureup Hospital as the respondents. Motivation, knowledge, and attitudes were assessed using a questionnaire with a Likert scale, while the medical records completeness data was obtained by directly evaluating the medical records. Partial least …

Analisis Produk Layanan Rs Apung Nusa Waluya 2 Menurut Cara Bauran Pemasaran, Ivan Reynaldo Lubis, Hilda Melissa, Indah Pratiwi Suwandi, Irfan Rohot Uli Manik, Wahyu Sulistiadi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Hospitals as health service institutions are essential for society. However, in Indonesia, hospitals are not always available in areas far from regional or city government centers. Floating hospitals are an alternative that plays a significant role in island countries such as Indonesia. Even though the number of floating hospitals is very limited, marketing strategies through a marketing mix are still needed for their development, whether assessed from a business or non-business perspective. This study used a descriptive-analytical approach by collecting data from observations and collecting literature as the discussion material. As a result of simple observations and analysis, this study …

Efficiency In Hr: Lean Management With E-Sep And Auto Closing System In Pasar Minggu Hospital, Melanie Husna, Prima Syahputra

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The study focuses on enhancing efficiency in outpatient transactions at Pasar Minggu Hospital, which, in 2019, experienced a high volume of visits primarily covered by national health insurance. With 299,041 outpatient visits using national health insurance that year, the hospital's transition to a COVID-19 referral facility in 2020 underscored the urgency of streamlining operations. Presently, outpatient transactions are manually closed by three staff members, led by the financial administrator, who handles Participant Eligibility Letter files, resolves transaction issues, and finalizes services. Given the imperative for digitization accelerated by the pandemic, the study adopts lean thinking, employing a value stream map …

Fostering Organizational Citizenship Behavior By Developing Organizational Culture Through Work Engagement, Yuke Yolan Gunawan, Rina Anindita, Weka Gunawan

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

In the hospital industry, patient- and family-centered care is a key factor that measures hospital management performance. Hospital management requires the support of quality resources, especially human resources, who directly provide services to their customers. Therefore, Organizational Citizenship Behavior (OCB), known as extra role behavior from employees, is highly effective to apply because it can lead employees to deliver performance that goes beyond just performing their formal duties. The purpose of this study was to analyze the effect of organizational culture and leadership style on the OCB of employees in A Class A- Noncommunicable disease hospital in Jakarta through Work …

The Influence Of Hospital Brand Image On Patient's Decision To Choose Hospital: Literature Review, Akhada Maulana, Dumilah Ayuningtyas

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

People nowadays with different characteristics are very selective when choosing medical services. Hospitals as service providers are expected to have a good brand image which is the patient's perception of a brand. It is built by trust in care and knowledge about the hospital. The hospital's brand image makes patients recognize and differentiate them from others. Patient selection of health care facilities is a complex process. The brand image expected to had a direct effect on hospital selection. This article explains the influence of hospital brand image on patients' decisions to choose a hospital. The method used is a literature …

Knowledge, Workload, Attitude, And Electronic Health Records Compliance Among Healthcare Professionals, Rita Zahara Ibrahim, Supriyantoro Supriyantoro, Ericko Ongko Joyo

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Electronic health record (EHR) has replaced conventional medical records in Indonesia. Until now, its utilization is still not optimal, and there are still frequent problems with incomplete filling of the EHR form due to individual factors. To examine the association between knowledge and workload with healthcare professionals' (HCPs) compliance in filling out HER, considering the mediating role of attitude. We performed a cross-sectional study on 80 HCPs who worked at the Intensive Care Unit of the National Cardiovascular Centre Harapan Kita. We observe the level of knowledge and workload as independent variables, attitudes as mediating variables, and compliance as the …

Kelengkapan Dan Ketepatan Waktu Pengisian Resume Medis ≤1x24 Jam Oleh Dokter Di Rsia Smb Tahun 2020, Febriana Savitri, Septiara Putri

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The discharge summary is a resume of all patient care and treatment periods that must be filled in entirely by the doctor in charge within 1x24 hours after the patient is pronounced discharged. This study examines the completeness and timeliness of filling in discharge summaries by using the system approach. This research is a qualitative study to obtain input and transformation through in-depth interviews and review of hospital documents, then reinforced with quantitative research to get an overview of the output through observation and study of discharge summary forms. Sixty one discharge summary forms were used as research samples by …

Efektivitas Dan Efisiensi Penggunaan Clinical Pathwayterhadap Average Length Of Stay (Avlos) Pasien Sectio Caesarea (Sc) Di Rsi Nu Demak, Akhmad Safi’I, Abdul Aziz, Anik Martani, Tri Wahyuni Widiastuti, Zahrotul Wafiroh

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Clinical Pathway (CP) was implemented at the RSI NU Demak Hospital as quality and cost control in health services. One of the quality of services can be seen from the Average Length of Stay (AvLOS), so the implementation of CP is very important to measure its effectiveness and efficiency in reducing AvLOS as well as its efficiency in financing. This study aims to determine the effectiveness and efficiency of using CP for AvLOS as well as its efficiency in financing SC patients at the RSI NU Demak Hospital for the period October 2022-May 2023. The type of this research is …

Gambaran Kepuasan Dan Loyalitas Pasien Terhadap Bauran Pemasaran Rumah Sakit Abc, Nia Murniati, Bintang Natasya Syafira

Jurnal Administrasi Bisnis Terapan

The seven basic elements of the marketing mix (product, price, promotion, place, people, process and physical evidence) have an important role in the marketing strategy of hospital services to achieve patient satisfaction and loyalty. This study aims to determine the level of patient satisfaction and loyalty to the marketing mix, especially in executive outpatient services at ABC Hospital in 2023 using a quantitative descriptive approach. The research instrument was a survey questionnaire with a sample of 84 respondents. The results show the level of patient satisfaction in the marketing mix product elements 63.8%, price 71%, place 64.3%, promotion 59%, people …

Tinjauan Berkas Klaim Tertunda Pasien Rawat Jalan Bpjs Kesehatan Rs Hermina Galaxy, Nur Fadilah Dewi, Alya Zahwa

Jurnal Administrasi Bisnis Terapan

Background: Claims submitted by Hermina Galaxy Hospital were submitted to BPJS Kesehatan. The claim file is verified by the BPJS Health verifier. If the claim file passes verification, then the claim file submitted by the hospital will be claimed by BPJS Health to make payments to the hospital, while the claim file that does not pass verification, the claim file will be returned by BPJS Health to the hospital. The JKN Unit at Hermina Galaxy Hospital found pending claim files for outpatient BPJS Kesehatan for the October-December 2021 period of 358 files out of 30,940 claim files submitted. The …

Analisis Manajemen Risiko Pasien Jatuh Di Instalasi Rawat Inap Rsia Xyz Jakarta Timur, Rani Umina, Vetty Yulianty Permanasari

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The incidence of patients fall is a second big issue after the incidence of medication errors. Reducing the risk of falls is one measure of service quality that is the main focus of the Hospital. This study aims to analyze the risk management of inpatient falls at Woman and Children Hospital SMB in 2020 by using FMEA tool. This research is a qualitative study by using in-depth interviews, observation, document review, and FGD as data collection methods. The results of this study indicate that factors of patient fall which become high priority potential failure modes are found in the structure …

Kinerja Rumah Sakit Dengan Pendekatan Balanced Scorecard (Bsc): Studi Kasus, Nabella Nabella, Wahyu Sulistiadi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Regional General Hospitals as hospitals owned by local governments must provide the best service for the community, one way to assess the performance of the services provided is to use the Balanced Scorecard (BSC) method where this assessment does not only look at the financial perspective. but other aspects in the provision of health services to patients in hospitals. This study aims to see the results of the application of the use of the Balanced Scorecard (BSC) in the performance analysis of hospitals in Indonesia. This study uses a literature review method. Based on a study conducted by looking at …

Implementasi Lean Dalam Strategi Pemasaran Di Rumah Sakit Gigi Dan Mulut: Tinjauan Literatur, Arini Cyndwiana Prastiwi, Dumilah Ayuningtyas

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Hospitals as health services must make strategies in developing marketing activities so that they get a good response from the community. Oral and Dental Hospital (RSGM) is a health service that provides dental and oral health services in the form of prevention, treatment and recovery as well as providing emergency, outpatient, and inpatient services. The growing number of RSGM has forced health service management to plan the right marketing strategy to increase and maintain interest in patient visits. In addition, RSGM must also pay attention to service quality and cost efficiency. The benefits of lean in marketing can improve service …

Patient Safety Culture In Public General Hospitals: Literature Review, Rifa Fauziyyah, Masyitoh Basabih

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Background: The global prevalence of preventable adverse events in healthcare is a significant problem, with approximately 42.7 million annual accidents resulting in 23 million DALYs lost. Safety culture plays a crucial role in mitigating or exacerbating these incidents within hospitals. Objectives: To identify the results of the assessment of patient safety culture and the characteristics associated with patient safety culture in public general hospitals in various countries. Methods: This study was conducted between April-July 2021 utilizing a literature review approach using study searches through PubMed, Scopus, ScienceDirect, Google Scholar, and Garuda databases, and it discovered 17 papers from 2011-2021 that …

Pengembangan Sistem Pengajuan Cuti Online Pegawai Di Rumah Sakit Umum Anwar Medika, Eka Yusmanisari, Nur Andini Febrianti, Rhosita Dewi, Ulul Azmi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The personnel department is the part in charge of handling the employee leave system. The employee leave system at Anwar Medika General Hospital is still done manually, using hardcopy documents or archives and not having a special database. This certainly affects the effectiveness and efficiency of work because officers have to input leave requests from many employees every day, which of course takes a long time to manage the data and adds to the workload of the staffing department. For that we need an information system that can handle these problems. The activities carried out aim to provide an overview …

Interaction Between Fluoxetine And Risperidone And Its Association With Clinical Outcomes In Schizophrenic Patients, Fitri Rachmaini, Dian Ayu Juwita, Rahmad Abdillah, Rezy Dwi Afrianti, Fatma Sri Wahyuni

Pharmaceutical Sciences and Research

The concurrent use of fluoxetine and risperidone to treat schizophrenia may result in drug interactions. This study aims to analyse the clinical outcomes of fluoxetine-risperidone therapy and the possibility of their interaction in schizophrenic patients. The clinical outcomes are patient status at the time of hospital discharge, the length of hospitalisation and the Positive and Negative Syndrome Scale- Excitement Component (PANSS-EC). This study was conducted prospectively in psychiatric ward of HB Saanin Mental Hospital from May to October 2021 and study subjects were selected using consecutive sampling technique with inclusion criteria. Forty-three patients were eligible for this study. Research data …

Nurses’ Perception Of Work-Environment Uncertainty And Readiness For Organizational Change, Aishah Alsolami, Hanan Alkorashy, Mysara Alfaki, Ahmed Alkarani

Makara Journal of Health Research

Background: Healthcare organizations have a dynamic work-environment that changes constantly. This study aimed to explore whether there is a relationship between work-environment uncertainty and nurses’ readiness to participate in organizational change.

Methods: A cross-sectional study was conducted at two tertiary hospitals. The sample size was 222 nurses. A self-report questionnaire was adopted, translated to Arabic, and used for collecting data; it consists of three scales, personal data sheet, organizational readiness for implementing change scale, and perceived environmental uncertainty in hospitals scale. Descriptive statistics t-test and analysis of variance were used to analyze the data.

Results: The level …

Evaluation Of Tuberculosis Recording And Reporting Case System At Syarif Hidayatullah Hospital In 2020, Yunita Ratnasari, Amal Chalik Sjaaf

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The national TB control program target is TB elimination at 2035 and TB eradication at 2050. Hospitals must establish a DOTS Team who have responsibility to implementing the TB control program and must be record and report any disease cases. TB case reporting uses the Integrated Tuberculosis Information System (SITT) since 2020. Integrated Tuberculosis Information System has become the Tuberculosis Information System (SITB). Syarif Hidayatullah Hospital is one of the 3 hospitals that have not completed the report. This research is a descriptive analytic study with a qualitative approach. The data collecting data include documents review, observation, and in-depth interviews …

Analisis Gaya Kepemimpinan Manajer Perawat Terhadapkepuasan Kerja Staf Perawat, Literature Review, Akhmad Safi’I

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Several studies show that different leadership styles will influence job satisfaction. The aim of this study is to analyze the leadership style of nurse managers and the job satisfaction of hospital nursing staff. This research uses a Literature Review design with the help of the PRISMA diagram. Search for scientific research articles using Proquest and Google Scholar. Search with the keywords “Leadership Style” AND “Hospital Nurse Manager” AND “Job Satisfaction”. After carrying out the identification, screening and eligibility process of the 22 articles, 12 articles were selected that met the inclusion criteria. The leadership style models applied include transformational, relational, …

Anteseden Dari Care Coordinated Pathways Dan Dampaknya Pada Patient Centricity, Ni Komang Yeni Dhana Sari

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Patient centricity is one of the qualities in health services. In order to improve patient centricity, service coordination through care coordinated pathways is crucial to provide the best clinical experience for patients. However, there has been no research in Indonesia regarding care coordinated pathways and their impact on patient centricity. This study was conducted to determine antecedents of care coordinated pathways with elements of cross-functional teamwork, mutual communication, goal alignment, and shared accountability, and also their effect on patient centricity. This research model was tested on a population of health workers at Hermina Daan Mogot Hospital, Jakarta. The data collection …

The Assessment Tools For Measuring Healthcare Workers’ Preparedness For Covid-19, Erie Failenggo

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Most countries in the world have not been prepared for COVID - 19 pandemic, so there is a need to analyze the strategies to measure our healthcare workers’ preparedness for preventing healthcare workers (HCWs) from becoming victims of COVID-19. This systematic literature review is for reviewing the various assessment tools used to measure the preparedness of healthcare workers for COVID - 19 in the time of pandemic of COVID-19 (2019 November - June 2021). During this time, we analyzed how the researchers defined and constructed the assessment tool for measuring the preparedness of healthcare workers for COVID-19. We used Scopus, …

Analisa Faktor-Faktor Penyebab Terjadinya Keterlambatan Tindakan Operasi (Delay To Operation) Di Instalasi Rawat Darurat Rsup Sanglah Desember 2017 – Februari 2018, Rusdi A, Amal Chalik Sjaaf

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Surgery service is one of the health services in a hospital that can describe the quality of the hospital. Sanglah Hospital, Denpasar is a hospital at the provincial level which has a long waiting time for surgery. The long waiting time for surgery is generally related to factors such as the availability of facilities and infrastructure, human resources, and the length of time for approval from patients and families for surgery. Research is needed to determine the factors that significantly form the basis for determining policies at the Sanglah General Hospital level, especially in the Emergency Room, to improve operating …

Faktor-Faktor Yang Berhubungan Dengan Tingginya Rujukan Kasus Non Spesialistik Oleh Fasilitas Kesehatan Tingkat Pertama Di Era Jaminan Kesehatan Nasional: Systematic Review, I Nyoman Gede Semarajana, I Nyoman Gede Bayu Wiratama Suwedia, Maria Wahyu Daruki, Anak Agung Sri Stuti Damayanti

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The Primary Health Facility (FKTP) in the era of National Health Insurance (JKN) must behave effective and efficiently in serving patients. Referring patients as indicated is an effort to achieve this. The research shows that optimizing primary services has the potential to save on health costs from the Social Security Agency of Health (BPJS) source of 49.1 billion per year. BPJS data also shows the high number of referrals for non- specialist cases, namely 714 thousand cases during 2014-2017. This study aims to find out the factors that are related to the high number of non-specialist cases referral by FKTP …

Analisis Layanan Dan Bauran Pemasaran Klinik Telekonsultasi Gizi Rumah Sakit Izza Karawang Di Masa Pandemi Covid-19, Arif Guntur Wiryawan

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

Izza Karawang Hospital Nutrition Clinic as an excellent service must adapt to the COVID-19 pandemic situation, in this case the transformation into a virtual or Nutrition Teleconsultation Clinic. The Nutrition Teleconsultation Clinic is expected to provide benefits as a means of consulting about healthy diet patterns. The research objective was to analyze the marketing of Nutrition Teleconsultation Clinic services using the STP (Segmenting, Targeting, Positioning) method and the marketing mix with the 4P concept (Product, Price, Place, Promotion). This type of research is quantitative descriptive research. Using primary data collected by questionnaire to 100 respondents, patients who seek treatment at …

Strategi Promosi Medical Check-Up Covid-19 Rsud Matraman, Vellyana Gustik, Wahyu Sulistiadi

Jurnal ARSI : Administrasi Rumah Sakit Indonesia

The community's need for health services during the Coronavirus Disease (COVID-19) pandemic has increased drastically. The need for health services at the hospital level includes examining and issuing a COVID-19 examination certificate. Responding to this, the Matraman Hospital incidentally created a new service, the COVID-19 Medical Check-Up (MCU). The management of RSUD Matraman realizes the importance of a promotional strategy to increase public interest in using the new service. This study aims to obtain an overview of the MCU COVID-19 service promotion strategy at the Matraman Hospital. The case study design in this study uses qualitative methods with in-depth interviews …