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Toward Building Collaborative Capacity: Assessment Of Service Delivery In Makati Homeville, Laguna, Philippines, Christie C. Amores, Nelson Jose Vincent B. Querijero

Journal of Public Affairs and Development

This study assessed the service delivery in Makati Homeville (MH), Calauan in Laguna, Philippines. Specifically, it analyzed the perceived strength of the collaborative capacity of the Makati Social Welfare and Development-Extension Office (MSWD-EO) in the areas of accountability, outcomes, delivery and alignment, and proposed mechanisms by which service delivery can be scaled up to ensure sustainability. The Collaborate and United Nations Development Programme's Collaborative Capacity Framework was adopted to examine key areas of public service delivery where collaboration could be strengthened to ensure better outcomes. The perceived strength was measured by computing the mean scores of respondents' numerical rating for …