Operational Research Commons^™

Improving Workflow In Home Healthcare Industry: A Case Study, Mohan Rao, Norma Teran, Michael Savard

Journal of International Technology and Information Management

Home healthcare industry is facing increasing pressure to change business processes and manage information flow electronically. With the help of a case example, this paper describes how a web- based system could improve the workflow communication problems in home healthcare companies. Every department of the case company has its own software to assist in everyday operations but is unable to communicate with one another electronically. All documents necessary in the coordination of care have to move physically between departments. The proposed solution is a web-based electronic form management system that would improve regulatory compliance and operating efficiency.

Measuring Online Students' Ability To Apply Programming Theory: Are Web Courses Really Working?, Kathryn A. Marold, Wayne Haga

Journal of International Technology and Information Management

As a response to troubling doubts about the success of Web-delivered courses that include problem solving and critical thinking skills, the authors gathered data from two online sections of the CIS Application Programming with Visual Basic course at Metropolitan State College of Denver over two semesters and compared it with the data from classroom sections. T-tests showed a significant difference in the means of student projects and tests that required application of theory learned. All sections of the course used the same syllabus and assignments and were taught by the same instructor. Internet students scored significantly lower in theory portions …

A Study Of The Relationship Between Internet Diffusion And Culture, Ravi Nath, N.R. Vasudeva Murthy

Journal of International Technology and Information Management

The unevenness in the diffusion rates of the Internet across nations is commonly referred to as the “digital divide.” Technological, economic and political factors are often mentioned as the primary contributing factors to this digital gap. However, there is sufficient evidence in support of the proposition that a nation’s culture also plays a role in how citizens adopt and use technology innovations. This paper examines the relationship between the cultural dimensions proposed by Hofstede and the Internet adoption rate of nations. Data from sixty-two countries are used to establish a regression model and the empirical results show that cultural traits …

The Impacts Of Conflicts On Requirements Uncertainty And Project Performance, Houn-Gee Chen, James J. Jiang, Jun-Cheng Chen, J T. Shim

Journal of International Technology and Information Management

Conflict is a pervasive phenomenon that permeates information systems development and implementation. The literature has indicated that conflicts, due to their association with negative emotion, will negatively influence IS project development, even after controlling for the effects of conflict management and resolution; however, the negative emotional characteristic of conflict alone has a limited explanatory power of IS project success. The purpose of this study is to provide additional insight, by including requirement uncertainty as the mediator variable, of the impacts of conflicts on project performance. Surveys were sent to Taiwan’s top 1600 companies and the results support the hypotheses. The …

Development Of An It Balanced Scorecard, Theophilus B.A. Addo, Chee W. Chow, Kamal M. Haddad

Journal of International Technology and Information Management

There is a generally acknowledged dearth of metrics for effectively measuring organizational performance. This is particularly true of the IT function, whose contribution to a firm’s “bottom line” has been frequently called to question. This paper describes the development of a performance measurement tool called the Balanced Scorecard, which can be used to assess IT performance within the context of overall corporate strategy and financial performance. Data for the scorecard was obtained via a survey of senior IT executives in various organizations. The paper concludes with a set of guidelines for successfully implementing an IT Balanced Scorecard, as well as …

The Demand For Information Technology Knowledge And Skills: An Exploratory Investigation, Stuart D. Galup, Ronald Dattero, Jim J. Quan

Journal of International Technology and Information Management

Organizations are always in search of appropriate information technology knowledge and skills to carry out normal business operations. Such demand is directly impacted by the overall economic conditions. During stressful economic times, managers, facing tough budgetary pressure, are forced to examine more thoroughly what knowledge and skills are needed to survive. This paper investigates the desired information technology knowledge and skills that employers are searching for in these turbulent times. We examine the content of job advertisements for information technology professionals placed in an online job placement website over a 2 year period, 2001-2002.

Design And Evaluation Of A Pdf Print Estimating System, Mengtsung Tai

Dissertations and Theses @ UNI

This research consisted of designing and evaluating portable document format (PDF) print estimating system to commercial systems. Taking into account functionality, reliability, standardization, and integration, the conventional design method (Pressman, 1997) was used to develop the print estimating system. Considering the printer's viewpoint, added features make the system function online and offline and compatible with all common computer platforms. After the system was developed, experts and entry-level users evaluated the system for software usability (Nielsen, 2000; Shneiderman, 1998). A total of 26 experts and 38 entry-level users responded to 14 questions about usability in a personal interview survey. Statistical analysis …

The Quality Problem Solving Method And Its Effectiveness At Nortech Inc., Jeffrey Henderson

Honors Capstones

Capstone submitted as a graduation requirement for the BSU Honors Program.

Freightliner Llc Manufacturing Optimization, Jerry Compton, Ryan Jefferis, Hasnah Mat-Amin, Felix Ngoussou

Engineering and Technology Management Student Projects

Freightliner LLC has been producing innovative products since 1942 for the trucking industry. Following a 1981 acquisition by Daimler-Benz AG, Freightliner has steadily gained market share through acquisition and fleet sales. Following record production in 1999 at maximum yield levels, year 2000 hit the heavy truck market especially hard. High diesel fuel prices, low used truck values, and a slowing economy were just a few reasons for reduced truck sales.

Through Ql of 2001, heavy vehicle production was down 54% compared to 2000 in attempts of lowering inventory amounts. In this new market, capacity is no longer the overall manufacturing …

Determination Of The Impact Of A Human Capital Decision Cost Model On The Economic Performance Measures Of A Technical Services Company, Jeffery A. Temple

Engineering Management & Systems Engineering Theses & Dissertations

Human Capital has a major impact on cash flow management decisions in a Technical Services company. Decisions to hire or terminate employees to meet contract requirements affect the company's economic value. The objective of this research is to develop a model that assists management in establishing a starting point in making, as efficiently as possible, those decisions that impact employees' lives. To understand that impact, the operations and economic parameters of a Technical Services company are compared with those of a manufacturing company. This analysis establishes two · essential points for Technical Services organizations; first, that the capital investment decision …

Forecasting Readiness: Using Regression To Predict The Mission Capability Of Air Force F-16 Fighter Aircraft, Steven A. Oliver

Theses and Dissertations

According to many, the readiness of America's forces deteriorated in the 1990s. In the Air Force, the combat readiness of its fighter aircraft has declined. One of its indicators of combat readiness, the mission capable rate, is used to identify the percentage of aircraft unable to perform their missions. From FY94-FY98, the aggregate total not mission capable rate for maintenance steadily increased from 14% to 18.2% while total not mission capable rate for supply increased from 5.5% to 17.5% between FY86 and FY00. The USAF uses the funding/Availability Multi-Method Allocator for Spares model to forecast these rates for its aircraft. …

A Force Structuring Model For A Moderately-Sized Nato Country, Hakan Bal

Theses and Dissertations

The purpose of this research is to develop a mathematical model which will aid the decision-makers of a moderately-sized NATO country to develop their future force structure composition. As the number of alternatives grows, and as the consequences become more important and more uncertain, the force structuring decision becomes increasingly difficult. The valuable lessons of past experience cannot be ignored. However, when one considers the high rotation rates of most countries' air forces, the rapid change in technology and the vast array of options available, even the most experienced leaders need some assistance. Hence, decision support tools are needed to …

The Distributer's Three-Dimensional Pallet-Packing Problem: A Human Intelligence-Based Heuristic Approach, Erhan Baltacioglu

Theses and Dissertations

The Distributor's Pallet Packing Problem is to load a set of distinct boxes with given dimensions on pallets or in containers to maximize volume utilization. This problem is still in its early stages of research, but there is a high level of interest in developing effective models to solve this NP-hard problem to reduce the time, energy and other resources spent in packing pallets. In its search to improve operations, the Air Force is also making an effort to solve this problem. Building an analytical model and developing a genetic algorithm approach have been tried, but the problem needs more …

A Model To Evaluate The Effect Of Organizational Adaptation, Holly A. H. Handley, Alexander H. Levis

Engineering Management & Systems Engineering Faculty Publications

When an organization’s output declines due to either internal changes or changes in its external environment, it needs to adapt. In order to evaluate the effectiveness of different adaptation strategies on organizational per- formance, an organizational model composed of individual models of a five stage interacting decision maker was designed using an object oriented design approach and implemented as a Colored Petri net. The concept of entropy is used to calculate the total activity value, a surrogate for decision maker workload, based on the functional partition and the adaptation strategy being implemented. The individual decision maker’s total activity is monitored, …

A Study Of Financial Analysis Expectations And Practices In The Engineering Management Workplace, Paul Kauffmann, Resit Unal, Andres Sousa-Poza, William Peterson

Engineering Management & Systems Engineering Faculty Publications

This paper describes an on-going study of Master of Engineering Management (MEM) students and the financial analysis related job expectations and environment they face. The objective of this effort is to provide enhanced understanding of these requirements so that instructional content in the related courses can be focused to meet these needs. To achieve this goal, the study segments findings based on a range of organizational and job level characteristics to identify critical differences in the financial work environment and the financial tools that are employed. Preliminary findings are discussed in this paper and contrasts between public and private sector …

Use And Effectiveness Of Decision Support Systems (Dss): Study Of The Saudi Private Sector, Ibrahim A. Alhunaishel

Dissertations and Theses @ UNI

In the industrialized world today, management is characterized by extensive use of computers to manage rapid change, information overload, and complex decision-making. Literature suggests that Decision Support Systems, computer packages offering information retrieval, problem-structuring models, decision alternatives, and other types of decision support, are effective extensions of human decision-making and offer substantial benefits to organizations utilizing them.

In spite of overwhelmingly positive reviews for DSS, empirical literature has produced inconsistent results regarding DSS effectiveness, and definitions of “effectiveness” and of DSS itself are varied and sometimes contradictory. Distinguishing DSS from MIS (management information systems) and other types of managerial computer …

Product-Mix Optimiser For An Integrated Steel Plant, Goutam Dutta, Gopal P Singh, P N Roy

IIMB Management Review

Optimal utilisation of constrained resources is one of the most important problems in the area of operations management. The determination of optimal productmix is an extremely difficult task for an organisation producing multiple products in multiple stages, sharing a set of common plant resources and experiencing a fluctuating market over time. In the absence of a quick method to determine optimality under changing conditions, plant managers have to make decisions based on their experience and intuition. 

Application Of Or To Management Practice: An Introduction, H K Lakshman Rao

IIMB Management Review

Customer dissatisfaction with products and services, long queues at hospitals and railway stations, stock out/excess stock situations, overflowing solid waste bins at street corners, delayed deliveries and time lag in new product development, steeply increasing project costs, high rates of wastage in the manufacturing process these are among the numerous instances indicating the lack of systems approach and inadequate appreciation of Operations Research (OR) methods in the Indian management and administrative network scenario.

The Pilgrim's Progress: Operations Research In Queuing, G Raghuram

IIMB Management Review

Good management practice is synonymous with applying operations research (OR). Both imply a systematic approach beginning with clarity in problem definition, understanding the objectives and constraints, characterising the alternatives (these three steps constitute  model building), evaluating (analysing) them and finally selecting an alternative for implementation. In addition to this basic methodology, there is also an implication of a quantitative basis to the extent possible. It is this quantitative basis which lends to the common perception that good management practice is much larger than OR

Applications Of Or In The Indian Context, R Sankar, Muthulingam Suresh

IIMB Management Review

Operations Research (OR) originated in England during World War II. The first applications aimed at improving the operational efficiency of the radar defence systems deployed by the Royal Air Force. Very soon thereafter, OR methods and techniques were applied successfully to the resolution of complex industrial and commercial problems in areas such as scheduling, inventory management, strategic planning, resource allocation and transportation.

Application Of Operations Research Techniques To Finance, Kamlesh Kosare

IIMB Management Review

There is a pressing need to find solutions to vari ous problems in finance with the help of operations research techniques, which can be conveniently used, for decision making.

Using Simulation To Model An Army Recruiting Station With Seasonality Effects, David C. Longhorn

Theses and Dissertations

One of the toughest jobs in the Army is that of the recruiter. Recruiters are tasked with the awesome job of convincing young men and women to lay down their lives and freedoms for their country, and oftentimes for less money than can be earned in the safer environment of America's booming economy. Recruiters face enormous pressure from commanders to meet the mandated Army manning levels set each year by Congress. As the Army begins the 21st century, it is faced with having to support an increasing number of deployments with fewer soldiers. Soldiers face long and difficult days with …

Using Rsm, Doe, And Linear Regression To Develop A Metamodel To Predict Cargo Delivery Of A Time Phase Force Deployment Document, Kenneth S. Browne

Theses and Dissertations

Air Mobility Command (AMC) uses the Airlift Flow Model as their primary tool to estimate the amount of cargo delivered in a Time Phase Force Deployment Document (TPFDD). The primary objective of this research was an exploratory investigation in the development of a metamodel to predict the amount of cargo delivered from a TPFDD by AMC into a theater. In creating a valid metamodel the analyst would be able to quickly provide the decision-maker with accurate insights should input parameters change. This would save valuable time and replace the need to physically change the input parameters and re-run the simulation. …

Approximation Model Building For Reliability & Maintainability Characteristics Of Reusable Launch Vehicles, Resit Unal, W. Douglas Morris, Nancy H. White, Roger A. Lepsch, Richard W. Brown

Engineering Management & Systems Engineering Faculty Publications

This paper describes the development of parametric models for estimating operational reliability and maintainability characteristics for reusable launch vehicle concepts, based on vehicle size and technology support level. A reliability and maintainability analysis tool (RMAT) and response surface methods are utilized to build parametric approximation models for rapidly estimating operational reliability and maintainability characteristics such as mission completion reliability. These models that approximate RMAT, can then be utilized for fast analysis of operational requirements, for lifecycle cost estimating and for multidisciplinary design optimization.

Evaluation Of Airport Operating Efficiencies Using Data Envelopment Analysis, Scott Andrew Cummings

Engineering Management & Systems Engineering Theses & Dissertations

Airport congestion represents a serious obstacle to the future growth of the air transportation industry in the United States. Future development of new airports, and expansion of existing ones is required to meet the growing demands in domestic and commercial air travel. Globalization of economies and international travel has placed additional burdens on airports nationwide. This growth is requiring airports to operate at peak efficiencies. Economic growth of surrounding industries is dependent on the airport that services that geographical region. The variations in functions that airports offer, and therefore the differences in operations, do not lend themselves to traditional efficiency …

A Proposed Approach To Iso Compliance And Validation For Metrology Laboratories, J. Lyle Bagley

Engineering Management & Systems Engineering Theses & Dissertations

International competition among metrology laboratories, as well as their customers, has intensified the incentive to seek either accreditation to ISO Guide 25 or ISO 9000 quality system registration for the laboratory. The debate continues as to which is more beneficial to the laboratory and its customers once the decision is made to pursue one or the other. This study addresses the advantages and limitations of each, and how best to prepare for complying with ISO standards. The literature was reviewed and ISO certification experts were questioned about these issues. The results were combined with new applications of existing operations research …

Focused Graduate Education: An Invisible But Real Competitive Edge, Roland D. Kankey, Jan P. Muczyk, Neal M. Ely

Faculty Publications

The future mission of the Air Force will be diverse and complex. Advanced technology will play an increasingly prominent role; a smaller force must accomplish more. To support this mission, our acquisition corps must be intellectually capable, well educated and trained. Focused graduate education will be essential to sustain this effort.

The Noaa Corps -- A Participant Action Research Of A Uniformed Service Facing Termination, Richard Eugene Marriner Ii

Engineering Management & Systems Engineering Theses & Dissertations

The NOAA Corps is a uniformed service of the Federal Government. It is composed of officers commissioned by the President of the United States as are the officers of the Air Force, Army, Coast Guard, Marines, Navy, and Public Health Service. "NOAA" is the acronym for the National Oceanic and Atmospheric Administration, an agency within the U.S. Department of Commerce.

On January 24, 1996 the Clinton administration formally proposed that the NOAA Corps be terminated on October 1, 1996. If this were to become reality it would be the first time in U.S. History that a uniformed service has been …

Developing Methods To Measure And Project Levels Of Combat Readiness In A Naval Aviation Squadron At The Unit Level, Michael Lawrence White

Engineering Management & Systems Engineering Theses & Dissertations

Among the various missions and levels in a military organization, the term "Combat Readiness" is defined in many ways. To a unit-level command, such as an aircraft squadron, it simply refers to the unit's capability to perform its assigned mission when called upon. The proof of that capability is evident in the aftermath of combat, however, it is too late at that point to address any shortcomings that may exist. The problem is, how can the unit effectively define, continuously measure, and confidently forecast its ability to perform in combat? A quantitative model based upon historical data that encompasses all …

A Methodology To Generate Air Force Materiel Command Manpower Reduction Alternatives, Steven T. Bishop

Theses and Dissertations

The purpose of this study is to generate manpower authorization reduction alternatives for Air Force Materiel Command. The advent of low-cost personal computer software applications, such as Excel, has created an assessable tool with the ability to solve linear programming problems. This research examines the manpower resource reduction process of Air Force Materiel Command and models the Resources Allocation - Integrated Process Team (RA-IPT) decision process. A linear programming model is developed to assign these reduction through a weighted sum. The linear programming model is developed as a Microsoft Excel spreadsheet model, the Exercise Support Program (ESP), using Visual Basic …