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Full-Text Articles in Industrial Technology

Nonlinear System Identification Based On Fuzzy Radial Basis Neural Network With Multi-Connected Weight Connections, Kabul Khudaybergenov Aug 2026

Nonlinear System Identification Based On Fuzzy Radial Basis Neural Network With Multi-Connected Weight Connections, Kabul Khudaybergenov

Chemical Technology, Control and Management

This paper builds on our earlier radial basis function network with multiple connections (RBFMC) by placing it within a fuzzy inference framework for nonlinear system identification. The idea is inspired by the diversity of neurotransmitters found in biological neurons: instead of a single hidden-to-output weight, RBFMC gives each hidden unit a multi-dimensional connection whose components act as independent filters. Once fuzzy logic is added, each hidden neuron becomes a fuzzy rule, and its antecedent is built from several Gaussian membership functions, one per connection. The resulting Fuzzy RBFMC produces an interpretable, multi-filter description of local regions of the input space …


Predicting Simulation Times For Multiphase Thermal-Hydraulic Models, Andrew Yule, Andrew Taylor Nov 2025

Predicting Simulation Times For Multiphase Thermal-Hydraulic Models, Andrew Yule, Andrew Taylor

SMU Data Science Review

Addressing the challenge of computationally intensive OLGA

simulations in the oil and gas industry, a machine learning framework is

developed for accurate runtime prediction. A specialized feature extraction

pipeline identifies key parameters—such as simulation time, time step,

number of branches, and section count—from OLGA input files that serve as

high-impact predictors. Multiple predictive models, including regression,

tree-based ensembles, and neural networks, are implemented to validate

accuracy and robustness. Results reveal that prioritizing simulations based on

predicted runtimes optimizes licensing resources and reduces operational

costs, making real-time scheduling more efficient. This research demonstrates

the effectiveness of data-driven runtime prediction in enhancing …


Autonomous Experimentation For Accelerated Calibration Of Fused Deposition Modeling 3d Printers, Graig S. Ganitano Sep 2024

Autonomous Experimentation For Accelerated Calibration Of Fused Deposition Modeling 3d Printers, Graig S. Ganitano

Theses and Dissertations

Additive Manufacturing (AM), also known as 3D printing, has emerged as a key component of Industry 4.0, enabling reduced cost, quick production, greater sustainability, and increased design complexity compared to its traditional manufacturing counterpart. Currently, Fused Deposition Modeling (FDM) technology dominates the AM market with respect to the number of 3D printers in use. However, the FDM process is sensitive to changes in system configuration, especially the feedstock material. Utilizing a new feedstock requires a time-consuming trial-and-error process to identify optimal settings for a large number of process parameters, acting as a barrier to the technology.

To enable greater accessibility …


Identification Of Faults In Highways Using Approximation Methods And Algorithms, Khudayberdiyev Khakkulmirzayevich Mirzaakbar, Anvar Asatilloyevich Ravshanov Feb 2024

Identification Of Faults In Highways Using Approximation Methods And Algorithms, Khudayberdiyev Khakkulmirzayevich Mirzaakbar, Anvar Asatilloyevich Ravshanov

Chemical Technology, Control and Management

Many fast Fourier transforms are used to identify defective parts of uneven surfaces on roads and send information to relevant organizations on the road, using the " RAVON YO‘LLAR" application installed on a mobile device during car movement. We determine the uneven parts of the road. Smooth and well-maintained roads reduce the risk of vehicle collisions, skidding and other road-related incidents. Timely measures contribute to overall safety, comfort and economic efficiency.


A Hybrid Metaheuristic And Computer Vision Approach To Closed-Loop Calibration Of Fused Deposition Modeling 3d Printers, Graig S. Ganitano, Shay V. Wallace, Benji Maruyama, Gilbert L. Peterson Jul 2023

A Hybrid Metaheuristic And Computer Vision Approach To Closed-Loop Calibration Of Fused Deposition Modeling 3d Printers, Graig S. Ganitano, Shay V. Wallace, Benji Maruyama, Gilbert L. Peterson

Faculty Publications

Fused deposition modeling (FDM) is one of the most popular additive manufacturing (AM) technologies for reasons including its low cost and versatility. However, like many AM technologies, the FDM process is sensitive to changes in the feedstock material. Utilizing a new feedstock requires a time-consuming trial-and-error process to identify optimal settings for a large number of process parameters. The experience required to efficiently calibrate a printer to a new feedstock acts as a barrier to entry. To enable greater accessibility to non-expert users, this paper presents the first system for autonomous calibration of low-cost FDM 3D printers that demonstrates optimizing …


Fast And Accurate 3d Object Reconstruction For Cargo Load Planning, Adam R. Nasi Mar 2023

Fast And Accurate 3d Object Reconstruction For Cargo Load Planning, Adam R. Nasi

Theses and Dissertations

Cargo load planning involves efficiently packing objects into aircraft subject to constraints such as space and weight distribution. Currently, this is performed manually by loadmasters. The United States Air Force is investigating ways to automate this process in order to improve airlift operational readiness while saving money. The first step in such a process would be generating 3D reconstructions of cargo objects to be used by a load planning algorithm. To that end, this thesis presents a novel method for fast, scaled, and accurate 3D reconstruction of cargo objects. This method can scan a 2.5m×3m×2m object in less than 10 …


Automated Registration Of Titanium Metal Imaging Of Aircraft Components Using Deep Learning Techniques, Nathan A. Johnston Mar 2023

Automated Registration Of Titanium Metal Imaging Of Aircraft Components Using Deep Learning Techniques, Nathan A. Johnston

Theses and Dissertations

Studies have shown a connection between early catastrophic engine failures with microtexture regions (MTRs) of a specific size and orientation on the titanium metal engine components. The MTRs can be identified through the use of Electron Backscatter Diffraction (EBSD) however doing so is costly and requires destruction of the metal component being tested. A new methodology of characterizing MTRs is needed to properly evaluate the reliability of engine components on live aircraft. The Air Force Research Lab Materials Directorate (AFRL/RX) proposed a solution of supplementing EBSD with two non-destructive modalities, Eddy Current Testing (ECT) and Scanning Acoustic Microscopy (SAM). Doing …


Generalizable And Adaptable Data-Driven Methods For Overcoming Barriers To Practical Industrial Condition Monitoring, Matthew B. Russell Jan 2023

Generalizable And Adaptable Data-Driven Methods For Overcoming Barriers To Practical Industrial Condition Monitoring, Matthew B. Russell

Theses and Dissertations--Electrical and Computer Engineering

The future of smart manufacturing relies on predictive maintenance systems that intelligently minimize expensive downtime through timely assessment of machine condition. Deep Learning (DL) has achieved excellent performance in industrial condition monitoring experiments, but the constraints of the manufacturing environment prevent many algorithms from being practically deployed on the factory floor. Ubiquitous sensing from online machines generates high velocity data streams that require new techniques for efficient transmission and storage. Despite these ever-increasing data lakes, many applications still lack the data needed for training DL fault diagnosis and wear tracking models since most data is unlabeled and only from nominal …


Advancing Statistical Learning And Decision Modeling Using Irregularly-Sampled Multivariate Data For Managing Respiratory Diseases, Maryam Alimohammadi Dec 2022

Advancing Statistical Learning And Decision Modeling Using Irregularly-Sampled Multivariate Data For Managing Respiratory Diseases, Maryam Alimohammadi

Graduate Theses and Dissertations

Complex healthcare systems require efficient and effective data-driven decision making in various aspects. As patient data becomes more available, advanced statistical learning and machine learning techniques are applied to improve data-driven decision making. However, patient health data, including clinical trial data, medical records, and electronic health records, are associated with several challenges. Patient health data includes medical information of a patient that may includedemographics, information relating to their health or illness, medications and treatments, etc. They are a combination of static and time series variables, with many censoring and missingness in the data, and are irregularly sampled in most cases. …


Machine Learning For Early Detection Of Pediatric Sepsis, Glory Manson-Endeboh Dec 2022

Machine Learning For Early Detection Of Pediatric Sepsis, Glory Manson-Endeboh

Graduate Theses and Dissertations

Sepsis is a host response to infection in both adults and children. It contributes to approximately 1.7 million cases annually with nearly 270,000 annual deaths in the United States. In the United States, the financial burden of sepsis on survivors and their families including the hospitals is over $4.8 billion, at approximately $64,280 per hospitalization. The first goal of this thesis research is to develop efficient machine learning models to predict pediatric sepsis accurately for inpatients. The second objective is to develop machine learning methods to determine how early sepsis can be detected to mitigate mortality. We examine data collected …


Smart Manufacturing—Theories, Methods, And Applications, Zhuming Bi, Lida Xu, Puren Ouyang Aug 2022

Smart Manufacturing—Theories, Methods, And Applications, Zhuming Bi, Lida Xu, Puren Ouyang

Information Technology & Decision Sciences Faculty Publications

(First paragraph) Smart manufacturing (SM) distinguishes itself from other system paradigms by introducing ‘smartness’ as a measure to a manufacturing system; however, researchers in different domains have different expectations of system smartness from their own perspectives. In this Special Issue (SI), SM refers to a system paradigm where digital technologies are deployed to enhance system smartness by (1) empowering physical resources in production, (2) utilizing virtual and dynamic assets over the internet to expand system capabilities, (3) supporting data-driven decision making at all domains and levels of businesses, or (4) reconfiguring systems to adapt changes and uncertainties in dynamic environments. …


Scheduling, Complexity, And Solution Methods For Space Robot On-Orbit Servicing, Susan E. Sorenson Aug 2022

Scheduling, Complexity, And Solution Methods For Space Robot On-Orbit Servicing, Susan E. Sorenson

Graduate Theses and Dissertations

This research proposes problems, models, and solutions for the scheduling of space robot on-orbit servicing. We present the Multi-Orbit Routing and Scheduling of Refuellable On-Orbit Servicing Space Robots problem which considers on-orbit servicing across multiple orbits with moving tasks and moving refuelling depots. We formulate a mixed integer linear program model to optimize the routing and scheduling of robot servicers to accomplish on-orbit servicing tasks. We develop and demonstrate flexible algorithms for the creation of the model parameters and associated data sets. Our first algorithm creates the network arcs using orbital mechanics. We have also created a novel way to …


Implementing The Cms+ Sports Rankings Algorithm In A Javafx Environment, Luke Welch May 2022

Implementing The Cms+ Sports Rankings Algorithm In A Javafx Environment, Luke Welch

Industrial Engineering Undergraduate Honors Theses

Every year, sports teams and athletes get cut from championship opportunities because of their rank. While this reality is easier to swallow if a team or athlete is distant from the cut, it is much harder when they are right on the edge. Many times, it leaves fans and athletes wondering, “Why wasn’t I ranked higher? What factors when into the ranking? Are the rankings based on opinion alone?” These are fair questions that deserve an answer. Many times, sports rankings are derived from opinion polls. Other times, they are derived from a combination of opinion polls and measured performance. …


Supervised Representation Learning For Improving Prediction Performance In Medical Decision Support Applications, Phawis Thammasorn May 2022

Supervised Representation Learning For Improving Prediction Performance In Medical Decision Support Applications, Phawis Thammasorn

Graduate Theses and Dissertations

Machine learning approaches for prediction play an integral role in modern-day decision supports system. An integral part of the process is extracting interest variables or features to describe the input data. Then, the variables are utilized for training machine-learning algorithms to map from the variables to the target output. After the training, the model is validated with either validation or testing data before making predictions with a new dataset. Despite the straightforward workflow, the process relies heavily on good feature representation of data. Engineering suitable representation eases the subsequent actions and copes with many practical issues that potentially prevent the …


Integration Of Blockchain Technology Into Automobiles To Prevent And Study The Causes Of Accidents, John Kim Dec 2021

Integration Of Blockchain Technology Into Automobiles To Prevent And Study The Causes Of Accidents, John Kim

Electronic Theses, Projects, and Dissertations

Automobile collisions occur daily. We now live in an information-driven world, one where technology is quickly evolving. Blockchain technology can change the automotive industry, the safety of the motoring public and its surrounding environment by incorporating this vast array of information. It can place safety and efficiency at the forefront to pedestrians, public establishments, and provide public agencies with pertinent information securely and efficiently. Other industries where Blockchain technology has been effective in are as follows: supply chain management, logistics, and banking. This paper reviews some statistical information regarding automobile collisions, Blockchain technology, Smart Contracts, Smart Cities; assesses the feasibility …


A Machine Learning Approach To Understanding Emerging Markets, Namita Balani Jul 2021

A Machine Learning Approach To Understanding Emerging Markets, Namita Balani

Graduate Theses and Dissertations

Logistic providers have learned to efficiently serve their existing customer bases with optimized routes and transportation resource allocation. The problem arises when there is potential for logistics growth in an emerging market with no previous data. The purpose of this work is to use industry data for previously known and well-documented markets to apply data analytic techniques such as machine learning to investigate the uncertainty in a new market. The thesis looks into machine learning techniques to predict miles per stop given historical data. It mainly focuses on Random Forest Regression Analysis, but concludes that additional techniques, such as Polynomial …


Scheduling Allocation And Inventory Replenishment Problems Under Uncertainty: Applications In Managing Electric Vehicle And Drone Battery Swap Stations, Amin Asadi Jul 2021

Scheduling Allocation And Inventory Replenishment Problems Under Uncertainty: Applications In Managing Electric Vehicle And Drone Battery Swap Stations, Amin Asadi

Graduate Theses and Dissertations

In this dissertation, motivated by electric vehicle (EV) and drone application growth, we propose novel optimization problems and solution techniques for managing the operations at EV and drone battery swap stations. In Chapter 2, we introduce a novel class of stochastic scheduling allocation and inventory replenishment problems (SAIRP), which determines the recharging, discharging, and replacement decisions at a swap station over time to maximize the expected total profit. We use Markov Decision Process (MDP) to model SAIRPs facing uncertain demands, varying costs, and battery degradation. Considering battery degradation is crucial as it relaxes the assumption that charging/discharging batteries do not …


Generic Design Methodology For Smart Manufacturing Systems From A Practical Perspective, Part I—Digital Triad Concept And Its Application As A System Reference Model, Zhuming Bi, Wen-Jun Zhang, Chong Wu, Chaomin Luo, Lida Xu Jan 2021

Generic Design Methodology For Smart Manufacturing Systems From A Practical Perspective, Part I—Digital Triad Concept And Its Application As A System Reference Model, Zhuming Bi, Wen-Jun Zhang, Chong Wu, Chaomin Luo, Lida Xu

Information Technology & Decision Sciences Faculty Publications

Rapidly developed information technologies (IT) have continuously empowered manufacturing systems and accelerated the evolution of manufacturing system paradigms, and smart manufacturing (SM) has become one of the most promising paradigms. The study of SM has attracted a great deal of attention for researchers in academia and practitioners in industry. However, an obvious fact is that people with different backgrounds have different expectations for SM, and this has led to high diversity, ambiguity, and inconsistency in terms of definitions, reference models, performance matrices, and system design methodologies. It has been found that the state of the art SM research is limited …


Fusion-Features And Visual-Dictionary Image Recognition Methods For Apple Classification In Smart Manufacturing, Ahsiah Ismail Nov 2020

Fusion-Features And Visual-Dictionary Image Recognition Methods For Apple Classification In Smart Manufacturing, Ahsiah Ismail

Student Works (2020-2029)

Smart manufacturing enables an efficient manufacturing process to optimize production. The optimization is performed through data analytics that requires reliable and informative data as input. Therefore, in this research, two image recognition feature extraction methods namely Curvelet Wavelet-Gray Level Co-occurrence Matrix (CWGLCM) and Fuzzy-Spatial Pyramid Matching (F-SPM) are proposed to provide reliable inputs for vision-based apple classification in smart manufacturing. Feature extraction is one of the major steps that could influent the efficiency of the manufacturing process. The CW-GLCM method is a feature extraction of fusion-features with Decision Tree classifier, while the F-SPM method uses a visual-dictionary based method to …


Modeling Of Monitoring Systems Of Solar Power Stations For Telecommunication Facilities Based On Wireless Nets, Ilkhomjon Xakimovich Siddikov, Khalimjon Ergashevich Khujamatov, Doston Turayevich Khasanov, Ernazar Nurjamiyevich Reypnazarov Jul 2020

Modeling Of Monitoring Systems Of Solar Power Stations For Telecommunication Facilities Based On Wireless Nets, Ilkhomjon Xakimovich Siddikov, Khalimjon Ergashevich Khujamatov, Doston Turayevich Khasanov, Ernazar Nurjamiyevich Reypnazarov

Chemical Technology, Control and Management

In this paper described of modelling processes of the real-time remote monitoring system of solar power sources, modelled and investigated by wireless sensor nets of telecommunications devices. As a modelling environment was obtained Proteus software. In processes of modelling of the system, structure and a block diagram of the system were developed, each of elements is deleted to parts of the system and separately described. Specially created software for the research system. The structure of the system developed and software tested by modelling processes. The results of modelling of monitoring system presented in a virtual terminal, an oscillography, and a …


Towards A Cyber-Physical Manufacturing Cloud Through Operable Digital Twins And Virtual Production Lines, Md Rakib Shahriar Jul 2020

Towards A Cyber-Physical Manufacturing Cloud Through Operable Digital Twins And Virtual Production Lines, Md Rakib Shahriar

Graduate Theses and Dissertations

In last decade, the paradigm of Cyber-Physical Systems (CPS) has integrated industrial manufacturing systems with Cloud Computing technologies for Cloud Manufacturing. Up to 2015, there were many CPS-based manufacturing systems that collected real-time machining data to perform remote monitoring, prognostics and health management, and predictive maintenance. However, these CPS-integrated and network ready machines were not directly connected to the elements of Cloud Manufacturing and required human-in-the-loop. Addressing this gap, we introduced a new paradigm of Cyber-Physical Manufacturing Cloud (CPMC) that bridges a gap between physical machines and virtual space in 2017. CPMC virtualizes machine tools in cloud through web services …


Evaluating The Resiliency Of Industrial Internet Of Things Process Control Using Protocol Agnostic Attacks, Hector L. Roldan Dec 2019

Evaluating The Resiliency Of Industrial Internet Of Things Process Control Using Protocol Agnostic Attacks, Hector L. Roldan

Theses and Dissertations

Improving and defending our nation's critical infrastructure has been a challenge for quite some time. A malfunctioning or stoppage of any one of these systems could result in hazardous conditions on its supporting populace leading to widespread damage, injury, and even death. The protection of such systems has been mandated by the Office of the President of the United States of America in Presidential Policy Directive Order 21. Current research now focuses on securing and improving the management and efficiency of Industrial Control Systems (ICS). IIoT promises a solution in enhancement of efficiency in ICS. However, the presence of IIoT …


Automatic Methods To Enhance The Quality Of Colonoscopy Video, Nidhal Kareem Shukur Azawi Aug 2019

Automatic Methods To Enhance The Quality Of Colonoscopy Video, Nidhal Kareem Shukur Azawi

Graduate Theses and Dissertations

Colonoscopy is a form of endoscopy because it uses colonoscopy device to help the doctor to understand a colon patient. Enhancing the quality of Colonoscopy images is a challenge because of the wet and dynamic environment inside the colon causes many problems even the colonoscope devise has a good quality. Some of these problems are blurriness, specular highlights shiny areas.

In this work, different kinds of techniques have been investigated in order to improve the quality of colonoscopy images. Also, variety of preprocessing approaches (removing bad images, resizing images, median filtration with and without image resizing) have been conducted to …


Pedagogical Resources For Industrial Control Systems Security: Design, Implementation, Conveyance, And Evaluation, Guillermo A. Francia Iii, Greg Randall, Jay Snellen Jun 2017

Pedagogical Resources For Industrial Control Systems Security: Design, Implementation, Conveyance, And Evaluation, Guillermo A. Francia Iii, Greg Randall, Jay Snellen

Journal of Cybersecurity Education, Research and Practice

Industrial Control Systems (ICS), which are pervasive in our nation’s critical infrastructures, are becoming increasingly at risk and vulnerable to internal and external threats. It is imperative that the future workforce be educated and trained on the security of such systems. However, it is equally important that careful and deliberate considerations must be exercised in designing and implementing the educational and training activities that pertain to ICS. To that end, we designed and implemented pedagogical materials and tools to facilitate the teaching and learning processes in the area of ICS security. In this paper, we describe those resources, the professional …


Multi-Plc Exercise Environments For Training Ics First Responders, Joseph K. Daoud Mar 2017

Multi-Plc Exercise Environments For Training Ics First Responders, Joseph K. Daoud

Theses and Dissertations

When systems are targeted by cyber attacks, cyber first responders must be able to react effectively, especially when dealing with critical infrastructure. Training for cyber first responders is lacking and most existing exercise platforms are expensive, inaccessible or ineffective. This paper presents a mobile training platform which incorporates a variety of programmable logic controllers into a single system which facilitates the development of the unique skills required of cyber first responders operating in the realm of industrial control systems. The platform is modeled after a jail in the northeastern United States and was developed to maximize realism. Example training scenarios …


Using Timing-Based Side Channels For Anomaly Detection In Industrial Control Systems, Stephen Dunlap, Jonathan W. Butts, Juan L. Lopez Jr., Mason J. Rice, Barry E. Mullins Nov 2016

Using Timing-Based Side Channels For Anomaly Detection In Industrial Control Systems, Stephen Dunlap, Jonathan W. Butts, Juan L. Lopez Jr., Mason J. Rice, Barry E. Mullins

Faculty Publications

The critical infrastructure, which includes the electric power grid, railroads and water treatment facilities, is dependent on the proper operation of industrial control systems. However, malware such as Stuxnet has demonstrated the ability to alter industrial control system parameters to create physical effects. Of particular concern is malware that targets embedded devices that monitor and control system functionality, while masking the actions from plant operators and security analysts. Indeed, system security relies on guarantees that the assurance of these devices can be maintained throughout their lifetimes. This paper presents a novel approach that uses timing-based side channel analysis to establish …


The Reconfigurable Machinery Efficient Workspace Analysis Based On The Twist Angles, Ana M. Djuric, Vukica Jovanovic, Mirjana Filipovic, Ljubinko Kevac Jan 2016

The Reconfigurable Machinery Efficient Workspace Analysis Based On The Twist Angles, Ana M. Djuric, Vukica Jovanovic, Mirjana Filipovic, Ljubinko Kevac

Engineering Technology Faculty Publications

A novel methodology for the calculation, visualisation and analysis of the Reconfigurable Machinery Efficient Workspace (RMEW), based on the twist angles, is presented in this paper. The machinery's kinematic parameters are used for calculating the workspace, while the efficient workspace is associated with the machinery's path and includes the end-effector position and orientation. To analyse and visualise many different machinery efficient workspaces at the same time, the calculation is based on the previously developed and validated complex reconfigurable machinery's kinematic structure named n-DOF Global Kinematic Model (n-GKM). An industrial robot is used as an example to demonstrate …


Design, Programming, And User-Experience, Kaila G. Manca May 2015

Design, Programming, And User-Experience, Kaila G. Manca

Honors Scholar Theses

This thesis is a culmination of my individualized major in Human-Computer Interaction. As such, it showcases my knowledge of design, computer engineering, user-experience research, and puts into practice my background in psychology, com- munications, and neuroscience.

I provided full-service design and development for a web application to be used by the Digital Media and Design Department and their students.This process involved several iterations of user-experience research, testing, concepting, branding and strategy, ideation, and design. It lead to two products.

The first product is full-scale development and optimization of the web appli- cation.The web application adheres to best practices. It was …


Development Of A Tridimensional Measuring Application For Ipads, Michael Casebolt, Nicolas Kouatli, Jack Mullen May 2015

Development Of A Tridimensional Measuring Application For Ipads, Michael Casebolt, Nicolas Kouatli, Jack Mullen

Computer Science and Software Engineering

In today’s fast-paced distribution centers workers and management alike are constantly searching for the quickest and most efficient way to package items for distribution. Even with the advancement of app-oriented solutions to a variety of problems across many industries there is a distinct unmet need in distribution environments for an application capable of increasing the efficiency and accuracy of packaging items. This senior project focused on the development and testing of an application utilizing the Structure Three Dimensional Sensor and a 4th generation iPad to scan an object or group of objects to be packaged and determine the overall dimensions …


The Cadet Training Program Versus The Student Certification Program: A Study Of It- Support Training Programs At Western Kentucky University, Michael Courtney Moore Dec 2014

The Cadet Training Program Versus The Student Certification Program: A Study Of It- Support Training Programs At Western Kentucky University, Michael Courtney Moore

Masters Theses & Specialist Projects

Technology is a critical component of modern-day success. Advancements in technology have improved communication between individuals and companies. Technological advancements have allowed students to earn college degrees online. People who habitually use technology expect a high level of performance and support. As new technologies are implemented, such as complex web services or new operating systems, the dependence for information technology (IT) support grows in demand. Even learning curves can be cumbersome without proper assistance from IT professionals. Companies and institutions must accommodate user needs by implementing fast, efficient, and friendly support. In order to offer optimal customer support, representatives must …