Operations Research, Systems Engineering and Industrial Engineering Commons^™

Imerys: Tube Mill Optimization Project, Ryan Waltman, Dalton Beasley, Dyson Beasley, Tristan Mcmichael

Senior Design Project For Engineers

The Tube Mill Optimization Project is in partnership with Imerys for Tube Mill 81 at their Marble Hill site in Georgia. Tube Mill 81 is a dry ball mill that operates 24/7 and makes an intermediary product for Plant 3. Tube Mill 81 needs quality improvement and a production rate increase to meet demand. Imerys’s quality specification is between a particle size of 12-18 microns and an acceptable production rate of 5 tons per hour. This project focuses on the development and implementation of three solutions: increase the amps on the separator to increase production, replace missing classifier blades in …

Quality And Productivity Improvements In Additive Manufacturing, Huseyin Kose

Doctoral Dissertations

Additive manufacturing (AM) is a relatively new manufacturing technology compared to the traditional manufacturing methods. Even though AM processes have many advantages, they also have a series of challenges that need to be addressed to adapt this technology for a wide range of applications and mass production.

AM faces a number of challenges, including the absence of methods/models for determining whether AM is the best manufacturing process for a given part. The first study of this thesis proposes a framework for choosing specific AM processes by considering the complexity level of a part. It has been proven that the method …

Effective Project Management And The Role Of Quality Assurance Throughout The Project Life Cycle, Monier Madison Ouabira, Hengameh Fakhravar

Engineering Management & Systems Engineering Faculty Publications

Quality is a fundamental requirement in effective project management. Effective project management entails a steady focus on quality management as well as achievement of all user requirements as defined during the requirements engineering phase of project implementation. Quality assurance must be executed throughout the project development cycle as a new normal in reducing errors and challenges during project development. Conducting quality assurance throughout the project development cycle has many benefits to both the project as well as the project development team. Understanding the research approach to use is critical in achieving high-quality findings in projects. There is a need to …

Study On New Sampling Plans And Optimal Integration With Proactive Maintenance In Production Systems, Sinan Obaidat

Graduate Theses and Dissertations

Sampling plans are statistical process control (SPC) tools used mainly in production processes. They are employed to control processes by monitoring the quality of produced products and alerting for necessary adjustments or maintenance. Sampling is used when an undesirable change (shift) in a process is unobservable and needs time to discover. Basically, the shift occurs when an assignable cause affects the process. Wrong setups, defective raw materials, degraded components are examples of assignable causes. The assignable cause causes a variable (or attribute) quality characteristic to shift from the desired state to an undesired state.

The main concern of sampling is …

Understanding The Relationship Of Innovation And Quality In A Fast-Changing Market: An Automotive Industry Perspective, Donna Leanne Bell

Wayne State University Dissertations

In a time when the consumer electronics industry is getting new products to market at a rapid rate, automotive original equipment manufacturers (OEM) must identify ways of getting new products and features to customers faster and with high quality to maintain or increase market share. This accelerated product development process requires a positive relationship between conceptual design and quality in order for a firm to have high performance in strategic areas innovation and quality. The purpose of this dissertation is to research the impact that quality practices have on the advanced product development process. Specifically, this research is focused on …

Lean Six Sigma Journey In A Uk Higher Education Institute: Challenges, Projects, And Key Lessons Learned, Jiju Antony, Elizabeth A. Cudney

Engineering Management and Systems Engineering Faculty Research & Creative Works

Lean Six Sigma is a powerful methodology for achieving process efficiency and effectiveness resulting in enhanced customer satisfaction and improved bottom line results. Although a number of manufacturing and service organizations are utilizing the power of this integrated methodology, Higher Education Institutions have been slow to introduce and develop this process excellence methodology. The purpose of the paper is to critically evaluate Lean Six Sigma as a powerful business improvement methodology for improving the efficiency and effectiveness of Higher Education Institutions. The paper will explore the fundamental challenges and critical success factors encountered with the introduction and development of Lean …

Strategies For Reducing Supplier Risk: Inputs Into The Supply Chain, Christopher A. Greene

Masters Theses

There are many aspects to consider when managing an entire supply chain from procurement to fulfillment. Complex assemblies require hundreds of components, sourced from all corners of the globe, to come together in a synchronized fashion. Given the magnitude of the supply chain, high quality standards, and significantly increased outsourcing, there is a strong need to monitor supplier risk and quickly identify and mitigate potential problems. Moreover, the continuous pressure to reduce resources and pressure to cut costs, further increases the need for the development of procedures and tools that can quickly and efficiently address these potential supply chain risks. …

The Application Of Gage R&R Analysis In S Six Sigma Case Of Improving And Optimizing An Automotive Die Casting Product’S Measurement System, Qizheng Ren

Masters Theses & Specialist Projects

With the rapid development of automation technology in automotive manufacturing processes, massive and efficient production is a current trend. Therefore, measurement systems with accurate and automated measuring instruments are sought by automotive companies and suppliers. However, the problematic measuring instruments with unreliable accuracy and stability lead to erroneous measurements and wrong quality decisions that cause manufacturers huge profit losses. An effective method called “measurement system analysis” can be applied to define and eliminate erroneous measurements to ensure adequate reliability. An automotive transmission die casting parts supplier called company T was suffering a serious profit loss due to the erroneous measurements …

Assessment Of Management And Documentation Systems For The Bowling Green State University American Society For Quality Student Branch, Sara Murphy

Master of Education in Instructional Design and Technology Plan II Graduate Projects

The Bowling Green State University (BGSU) American Society for Quality (ASQ) student branch seeks to provide current and prospective students the opportunity to expand or build upon current and evolving quality principles. This project seeks to provide the ASQ student branch the opportunity to develop documented systems of daily operations and other activities in relation to the defined BGSU ASQ student branch organizational objectives. The research associated with this project will provide detailed information related to the organizational requirements to aid in the development of documented systemic procedures. The information also indicates what practices should be in place to ensure …

A Framework For Assessing The Quality And Effectiveness Of A National Employment System: A Case Study Of Saudi Arabia, Hemaid Alsulami

Electronic Theses and Dissertations

National employment systems have been established in several countries to tackle the unemployment dilemma between citizens while the labor market flooded by expatriates. Lack of performance measurement indices among these systems caused failure to provide jobs to citizens and caused a state of confusion and dissatisfaction among employing entities. In Saudi Arabia, unemployment rate has increased in the last few decades and have since become a very political issue for the Saudi government. Compared to other countries, the problem is different since many expatriates in Saudi Arabia are already employed in their markets while citizens are seeking jobs. In Saudi …

A Framework Of Critical Success Factors For Business Organizations That Lead To Performance Excellence Based On A Financial And Quality Systems Assessment., Melissa Francisco

Electronic Theses and Dissertations

One of the most important tasks that business leaders undertake in order to achieve a superior market position is strategic planning. Beyond this obligation, business owners desire to maximize profit and maintain steady growth. In order to do this, resources must be invested in the most efficient way possible in order to achieve performance excellence. Adjusting business operations quickly, however, especially in times of economic uncertainty, is extremely difficult. Business leaders therefore need insight into which elements of organizational improvement are most effective in order to strategically invest their resources to achieve superior performance in the most efficient way possible. …

Defining A Stakeholder-Relative Model To Measure Academic Department Efficiency At Achieving Quality In Higher Education, Federica Robinson-Bryant

Electronic Theses and Dissertations

In a time of strained resources and dynamic environments, the importance of effective and efficient systems is critical. This dissertation was developed to address the need to use feedback from multiple stakeholder groups to define quality and assess an entity’s efficiency at achieving such quality. A decision support model with applicability to diverse domains was introduced to outline the approach. Three phases, (1) quality model development, (2) input-output selection and (3) relative efficiency assessment, captured the essence of the process which also delineates the approach per tool applied. This decision support model was adapted in higher education to assess academic …

Employing Quality Management Principles To Improve The Performance Of Educational Systems: An Empirical Study Of The Effect Of Iso 9001 Standard On Teachers And Administrators Performance In The Indonesian Vocational Education System, Andreas Kuncoro

Electronic Theses and Dissertations

ISO 9001 has been world widely implemented in both manufacturing and service organizations. A lot of studies have been conducted to investigate the effects of ISO 9001 implementation on the performance of these organizations. Most of these studies show that ISO 9001 implementation realized positive operational improvements and financial success. Building on the merits of successful implementation of ISO 9001 quality management system in manufacturing and service, educational institutions have been attempted to adopt it in their operations. Even though there are studies relating ISO implementation to education, no research has been done to investigate the effects of ISO 9001 …

A Comparison Of American And Asian Automakers' Vehicles In Quality, Reliability, And Safety, Ozge Senoz

Doctoral Dissertations

"Consumer Reports (CR) and J.D. Power and Associates (JDP) are two widely-known agencies that gather data on automobile quality and prepare reports on the data gathered that are related to various aspects of automobiles for different models for each manufacturer. This research has two overarching goals: The first is to determine if there are any clear differences in reliability, between the Japanese and U.S. auto-makers. The second is to determine if there is consistency between JDP and CR in the reliability ratings of vehicles. In order to attain these goals, this dissertation starts with the evaluation of these two major …

Healthcare Quality: Waiting Room Issues, Vineeth R. Yeddula

Department of Industrial and Management Systems Engineering: Dissertations, Theses, and Student Research

In today’s hyper-competitive market, customers are faced with many different options when deciding on a specific healthcare provider. Due to the varying options, quality and service stand out as two essential elements that influence the selection process. If the quality is not met, the healthcare organizations have to face several issues such as customer retention, value, safety, litigation, and reputation. Patient satisfaction has emerged as an increasingly important parameter in the assessment of health care quality. Waiting time is considered to be an important determinant of patient satisfaction. As patients experience a greater squeeze on their time, short waits seem …

Improving The Polymer Injection Manufacturing Process By Using Quality Engineering Methodology, Dotan I. Shvorin

Dr. Dotan Shvorin

Using quality engineering tools and methodologies are proven to be the back bone of a successful organization. Yet, they present challenges to engineers because in order to use them correctly the engineer needs to rely on his own analysis. From his findings, the engineer would be able to determine the location and the purpose for each unique quality tool or methodology. This paper presents a quality engineered methodology usage in the polymer injection manufacturing process in order to minimize the manufacturing process defects.

Characterization Of Key Process Parameters In Injection Blow Molding For Improving Quality, Aspen D'Costa

Online Journal for Workforce Education and Development

The purpose of this study was to discover the performance of significant process parameters in manufacturing 20 oz. plastic beverage bottles. An experimental methodology was carefully designed to examine the characteristics of key variables such as ambient and operating temperatures, process line operators, resin types, resin colors and operating lines associated with a plastic bottle manufacturing line. More explicitly, this study seeks to identify the definitive relationship between the selected process parameters for the production machine (Sidel™) and the ensuing product quality. Also, this study was conducted to evaluate the performance characteristics of Post Consumer Resin (PCR), virgin resin and …

Influence Of Process Parameters On Health Outcome, Vijaya K. Musunuru

Department of Industrial and Management Systems Engineering: Dissertations, Theses, and Student Research

In the recent years, healthcare organizations have realized that quality in providing service is critical for their survival in this competitive world. This increased attention to service quality has forced many health care providers to reevaluate their systems to stay in business. The main purpose of this study is to test the hypothesis “Process Quality predicts the Product quality (patient satisfaction) in the healthcare domain”. The objective of this study was three- fold. The first objective is to analyze historical data both on patient satisfaction and on provider attributes to yield process parameters for a particular area in a hospital. …

A Total Quality Management Methodology For Universities, Jose C. Flores-Molina

FIU Electronic Theses and Dissertations

This research document is motivated by the need for a systemic, efficient quality improvement methodology at universities. There exists no methodology designed for a total quality management (TQM) program in a university. The main objective of this study is to develop a TQM Methodology that enables a university to efficiently develop an integral total quality improvement (TQM) Plan.

Current research focuses on the need of improving the quality of universities, the study of the perceived best quality universities, and the measurement of the quality of universities through rankings. There is no evidence of research on how to plan for an …

Can We Make Accounting Relevant Again? Non-Traditional Accounting Systems Can Drive Productivity And Future Prosperity, Mark Doggett

Mark Doggett

No abstract provided.

A Surrogate Measure Of Customer Satisfaction In The Manufacture Of Printed Wiring Boards, Adam Y. Maamoun

Electronic Theses and Dissertations

The objective of this research is to determine and develop a model that is capable of accurately measuring customer satisfaction for different industries and in particularly for the Printed Wiring Boards (PWB) Manufacturers. The new model will incorporate data not being collected or utilized by the survey method of determining customer satisfaction. The method used is a weighted average of satisfaction among several researched categories with percentages that accurately represent the relative importance of multiple facets of the PWB manufacturers customer satisfaction. A very common term in quality assurance is that "What is not measured accurately can not be evaluated …

A Comprehensive Multi-Faceted Approach For Simultaneously Analyzing Organizational Performance Measures Essential For Company Su, Ana Ferreras

Electronic Theses and Dissertations

Profit, ergonomics, safety, employee morale, quality, efficiency, and productivity are critical components that greatly impact company success within manufacturing organizations. Therefore, it is essential that a valid and reliable systematic approach that encompasses all of these factors be developed for use by top management in today's rapidly changing manufacturing environment. Organizational-level decisions made based upon a single goal or narrow perspective that only considers one of the aforementioned components, such as profit, while ignoring others, such as employee morale, have proven harmful to the long term viability and success of manufacturing companies. Often organizational leaders are not adequately equipped to …

Using Surrogate Measures To Predict Patient Satisfaction In The Emergency Department, Erica Egri

Electronic Theses and Dissertations

With healthcare organizations struggling to remain competitive and financially stable in a market where minimizing costs is a priority, hospital administrators feel the sense of urgency when it comes to keeping patients satisfied with services in order to expand volume and market share. The Emergency Department is considered the front door of a healthcare organization, and keeping its visitors satisfied in order to guarantee a future visit or a referral to a friend or family member is a must. While patient input on the services received in a healthcare facility is essential to improving quality of care, the costs associated …

Discovering Software Reliability Patterns Based On Multiple Software Projects, Yi Liu, Gerald Adkins, Jeng-Foung Yao, Gita Williams

Journal of International Technology and Information Management

Discovering patterns that indicate software reliability provides valuable information to software project managers. Software Quality Classification (SQC) modeling is a methodology that can be used to discover reliability patterns of large software projects. However, the patterns found by SQC modeling may not be accurate and robust owing to insufficient information used in the training process. This study compares two genetic programming-based SQC models using different volumes of data. These data were extracted from seven different NASA software projects. The results demonstrate that combining data from different projects can produce more accurate and reliable patterns.

An Application Of The Deming Management Method For Information Technology Projects, Jack T. Marchewka

Journal of International Technology and Information Management

Although the ideas and teachings of W. Edwards Deming have been implemented in organizations world- wide for over the past 50 years, only three studies have empirically tested a theoretical model grounded in the Deming Management Method. These studies focused on the manufacturing and services area. Today, quality management continues to be an area of interest both in project management and software engineering. The focus of this study is to test the Deming Management Method in information technology (IT) projects. A survey of 63 IT professionals provides empirical support for the Deming Management Method and its application to IT projects. …

Information Systems Service Quality Measurement: The Evolution Of The Servqual Instrument, Dwayne Whitten

Journal of International Technology and Information Management

Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers. The measurement of service quality in IS evolved from the research done in the marketing literature. The SERVQUAL instrument has evolved to become the most commonly used measurement instrument in both IS and marketing. Although commonly used, the SERVQUAL instrument is not without criticism. This paper describes the SERVQUAL instrument, its criticisms and support, and finally the SERVPERF instrument, a variation of the SERVQUAL instrument which is an attempt at improving upon the SERVQUAL …