Management and Operations Commons^™

The Impact Of Passenger Characteristics On Use Of Self-Service Technologies For Check-In Process: A Case Study Of Sydney Airport, Sarika Tyagi, Gabriel Lodewijks

Journal of Aviation Technology and Engineering

Due to the severe global competition in the aviation industry, airports give top priority to passenger services. Therefore, a study of characteristics associated with passenger services is one of the most important measurements in the aviation industry. The objective of this study was to analyze the impact of passenger characteristics on the use of self-service technology (SST) for the check-in process at Sydney Kingsford Smith Airport. A survey was conducted online amid the COVID-19 pandemic for data collection. Based on the collected responses, this study analyzed the sociological and demographic characteristics of the passengers and situational factors related to characteristics …

Qualitative Findings From The Practice Of Outsourcing By The Aviation Technical Services Industry In Northern Europe: Comparison With Literature, Jukka Holkeri

Journal of Aviation Technology and Engineering

The outsourcing of maintenance and other technical services is a trend in both military and civil aviation. This article uses input from real outsourcing cases in Northern Europe to verify previous literature findings and to introduce new viewpoints to fill an identified research gap.

Interviews of deeply involved individuals from six cases were selected and analyzed using the Delphi method. The findings were synthesized using a framework that articulates contexts, observed outcomes, and generative mechanisms.

Many of the key literature findings were verified by this case analysis, but there were also some contradictions and new observations that had not been …

Characteristics Of Unmanned Aircraft System (Uas) Sightings And Airport Safety, Cheng Wang, Sarah M. Hubbard

Journal of Aviation Technology and Engineering

This paper presents the characteristics of unmanned aircraft system (UAS) sightings and discusses these characteristics in the context of airport safety using airport operational data. An unmanned aircraft in the vicinity of a commercial airport may be a potential threat to aircraft operations, and may result in operational and economic impacts if it causes an airport delay or shutdown. To ensure a record of UAS activity, the Federal Aviation Administration collects and publishes a UAS Sightings Report. This study analyzed UAS sightings and found that they vary by time of year and time of day, with more sightings in the …