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Management and Operations Commons™

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Social and Behavioral Sciences

2023

Automation

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Full-Text Articles in Management and Operations

Directional Speaker Poster, Eugene Ng, Bryan Wong, Ruhaan Das Jan 2023

Directional Speaker Poster, Eugene Ng, Bryan Wong, Ruhaan Das

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Changi Airport is set to expand with a new terminal, Terminal 5. Currently, many of the airport's processes are manual, requiring a high dependence on staff. This proposal aims to incorporate automation and AI for a smoother passenger experience.

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