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Full-Text Articles in Engineering
Engaging Healthcare Users Through Gamification In Knowledge Sharing Of Continuous Improvement In Healthcare, Elizabeth A. Cudney, Susan L. Murray, Connor M. Sprague, Lalaine M. Byrd, Frances M. Morris, Nathaniel Merwin, Debra L. Warner
Engaging Healthcare Users Through Gamification In Knowledge Sharing Of Continuous Improvement In Healthcare, Elizabeth A. Cudney, Susan L. Murray, Connor M. Sprague, Lalaine M. Byrd, Frances M. Morris, Nathaniel Merwin, Debra L. Warner
Engineering Management and Systems Engineering Faculty Research & Creative Works
Knowledge management systems are key for capturing, retaining, and communicating results from projects and presenting information to staff. The purpose of a knowledge management system is to tap into the vast wisdom from projects and experts across an organization. This research focuses on the knowledge management system within the Veterans Health Administration that was developed as a repository of information on continuous improvement tools such as flowcharts, value stream mapping, 5S, and the application of these in healthcare projects. The use of social network analysis and gamification improves website organization, user participation, and dissemination of shared knowledge related to continuous …