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Full-Text Articles in Engineering

The Role Of Data Analytics To Address Water Stress In Africa, Khalil Beladda Jan 2023

The Role Of Data Analytics To Address Water Stress In Africa, Khalil Beladda

ICT

Water stress, a global concern transcending geographical boundaries, significantly impacts the African continent. Affecting one in three people in Africa, sustainable water management is imperative for ecological and human welfare. This research emphasizes the pivotal role of data analytics in addressing water stress challenges in Africa and beyond.

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Acceptance Of Interoperable Electronic Health Record (Ehrs) Systems: A Tanzanian E-Health Perspective, Emmanuel Mbwambo, Herman Mandari Jan 2023

Acceptance Of Interoperable Electronic Health Record (Ehrs) Systems: A Tanzanian E-Health Perspective, Emmanuel Mbwambo, Herman Mandari

Journal of International Technology and Information Management

The study assessed factors that influence the acceptance of interoperable electronic Health Records (EHRs) Systems in Tanzania Public Hospitals. The study applied a hybrid model that combined the Technology Acceptance Model (TAM) and Technology-Organization-Environment (TOE). Snowball sampling technique was applied and a total of 340 questionnaires were distributed to selected clinics, polyclinics and hospitals, of which 261 (77%) received questionnaires were considered to be valid and reliable for subsequent data analysis. IBM SPSS software version 27.0 was employed for data analysis. Findings indicated that relative advantage, compatibility, management support, organizational competency, training and education, perceived ease of use, perceived usefulness, …

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Comparative Analytics On Chilli Plant Disease Using Machine Learning Techniques, Sai Abhishta Roy Seelam Jan 2023

Comparative Analytics On Chilli Plant Disease Using Machine Learning Techniques, Sai Abhishta Roy Seelam

College of Graduate Studies: Theses & Dissertations

This thesis concerns the detection of diseases in chilli plants using machine learning techniques. Three algorithms, viz., Convolutional Neural Network (CNN), Recurrent Neural Network (RNN), and Multi-Layer Perceptron (MLP), and their variants have been employed. Chilli-producing countries, India, Mexico, China, Indonesia, Spain, the United States, and Turkey. India has the world’s largest chilli production of about 49% (according to 2020). Andhra Pradesh (Guntur) is the largest market in India, where their varieties are more popular for pungency and color. This study classifies five kinds of diseases that affect the chilli, namely, leaf spot, whitefly, yellowish, healthy, and leaf curl. A …

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Queer In Ai: A Case Study In Community-Led Participatory Ai, Anaelia Ovalle, Arjun Subramonian, Ashwiin Singh, Claas Voelcker, Danica Sutherland, Davide Locatelli, Eva Breznik, Felip Klubicka, Hang Yuan, Hetvi J, Huan Zhang, Jaidev Shriram, Kruno Lehman, Luca Soldaini, Maarten Sap, Marc Peter Deisenroth, Maria Leonor Pacheco, Maria Ryskina, Martin Mundt, Melind Agarwal, Nyx Mclean, Pan Xu, A. Pranav, Raj Korpan, Ruchira Ray, Sarah Mathew, Sarthak Arora, S.T. John, Tanvi Anand, Vishakha Agrawal, William Agnew, Yanan Long, Zijie J. Wang, Zeerak Talat, Avijit Ghosh, Nathaniel Dennler, Michael Noseworthy, Sharvani Jha, Emi Baylor, Aditya Joshi, Natalia Y. Bilenko, Andrew Mcnamara, Raphael Gontijo-Lopes, Alex Markham, Evyn Dong, Jackie Kay, Manu Saraswat, Nikhil Vytla, Luke Stark Jan 2023

Queer In Ai: A Case Study In Community-Led Participatory Ai, Anaelia Ovalle, Arjun Subramonian, Ashwiin Singh, Claas Voelcker, Danica Sutherland, Davide Locatelli, Eva Breznik, Felip Klubicka, Hang Yuan, Hetvi J, Huan Zhang, Jaidev Shriram, Kruno Lehman, Luca Soldaini, Maarten Sap, Marc Peter Deisenroth, Maria Leonor Pacheco, Maria Ryskina, Martin Mundt, Melind Agarwal, Nyx Mclean, Pan Xu, A. Pranav, Raj Korpan, Ruchira Ray, Sarah Mathew, Sarthak Arora, S.T. John, Tanvi Anand, Vishakha Agrawal, William Agnew, Yanan Long, Zijie J. Wang, Zeerak Talat, Avijit Ghosh, Nathaniel Dennler, Michael Noseworthy, Sharvani Jha, Emi Baylor, Aditya Joshi, Natalia Y. Bilenko, Andrew Mcnamara, Raphael Gontijo-Lopes, Alex Markham, Evyn Dong, Jackie Kay, Manu Saraswat, Nikhil Vytla, Luke Stark

Conference papers

Queerness and queer people face an uncertain future in the face of ever more widely deployed and invasive artificial intelligence (AI). These technologies have caused numerous harms to queer people, including privacy violations, censoring and downranking queer content, exposing queer people and spaces to harassment by making them hypervisible, deadnaming and outing queer people. More broadly, they have violated core tenets of queerness by classifying and controlling queer identities. In response to this, the queer community in AI has organized Queer in AI, a global, decentralized, volunteer-run grassroots organization that employs intersectional and community-led participatory design to build an inclusive …

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Investigating K-12 Computing Education In Four African Countries (Botswana, Kenya, Nigeria, And Uganda), Ethel Tshukudu, Sue Sentance, Oluwatoyin Adelakun-Adeyemo, Keith Quille, Ziling Zhong Jan 2023

Investigating K-12 Computing Education In Four African Countries (Botswana, Kenya, Nigeria, And Uganda), Ethel Tshukudu, Sue Sentance, Oluwatoyin Adelakun-Adeyemo, Keith Quille, Ziling Zhong

Articles

As K-12 computing education becomes more established throughout the world, there is an increasing focus on accessibility for all, whether in a particular country or setting or in areas of the world that may not yet have computing established. This is primarily articulated as an equity issue. The recently developed capacity for, access to, participation in, and experience of computer science education (CAPE) Framework is one way of demonstrating stages and dependencies and understanding relative equity, taking into consideration the disparities between sub-populations. While there is existing research that covers the state of computing education and equity issues, it is …

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Adaptive Neuro-Fuzzy Inference System For Waste Prediction, Haviluddin Haviluddin, Herman Santoso Pakpahan, Novianti Puspitasari, Gubtha Mahendra Putra, Rima Yustika Hasnida, Rayner Alfred Dec 2022

Adaptive Neuro-Fuzzy Inference System For Waste Prediction, Haviluddin Haviluddin, Herman Santoso Pakpahan, Novianti Puspitasari, Gubtha Mahendra Putra, Rima Yustika Hasnida, Rayner Alfred

Knowledge Engineering and Data Science

The volume of landfills that are increasingly piled up and not handled properly will have a negative impact, such as a decrease in public health. Therefore, predicting the volume of landfills with a high degree of accuracy is needed as a reference for government agencies and the community in making future policies. This study aims to analyze the accuracy of the Adaptive Neuro-Fuzzy Inference System (ANFIS) method. The prediction results' accuracy level is measured by the value of the Mean Absolute Percentage Error (MAPE). The final results of this study were obtained from the best MAPE test results. The best …

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Digital Platform To Aid Youth Substance Abuse Prevention, Bingxuan Li Dec 2022

Digital Platform To Aid Youth Substance Abuse Prevention, Bingxuan Li

Discovery Undergraduate Interdisciplinary Research Internship

Through research and interviews, I discovered that a significant portion of students in Africa become drug addicts and drop out of school. The solution is to prevent youth substance abuse before it happens, so that more students in Africa may continue their education. With the strong motivation of expanding African student involvement in higher education, I participated DURI program to increase higher education rates in the Democratic Republic of the Congo, Africa. The local government is establishing rehabilitation centers to monitor at-risk students and prevent youth substance abuse, but due to extremely limited resources, it is critical to evaluate the …

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Comparing Importance Of Knowledge And Professional Skill Areas For Engineering Programming Utilizing A Two Group Delphi Survey, John F. Hutton Dec 2022

Comparing Importance Of Knowledge And Professional Skill Areas For Engineering Programming Utilizing A Two Group Delphi Survey, John F. Hutton

Theses and Dissertations

All engineering careers require some level of programming proficiency. However, beginning programming classes are challenging for many students. Difficulties have been well-documented and contribute to high drop-out rates which prevent students from pursuing engineering. While many approaches have been tried to improve the performance of students and reduce the dropout rate, continued work is needed. This research seeks to re-examine what items are critical for programming education and how those might inform what is taught in introductory programming classes (CS1). Following trends coming from accreditation and academic boards on the importance of professional skills, we desire to rank knowledge and …

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Nigeria’S Budding Digital Economy: Coping With Disruptive Technology, Olugbenga Agboola Dec 2022

Nigeria’S Budding Digital Economy: Coping With Disruptive Technology, Olugbenga Agboola

Economic and Financial Review

For a thriving and inclusive digital economy, African countries such as Nigeria need to build the critical foundations of the digital economy (World Bank Group, 2019). These foundations are interdependent and require public and private sector solutions.

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A Two-Layer Network Propagation Model Of Awareness Diffusion And Seir Epidemic, Yurong Song, Yulin Bao, Ruqi Li Nov 2022

A Two-Layer Network Propagation Model Of Awareness Diffusion And Seir Epidemic, Yurong Song, Yulin Bao, Ruqi Li

Journal of System Simulation

Abstract: In order to understand the transmission characteristics of epidemics similar to COVID-19 (coronavirus disease 2019) with obvious expose period, a two-layer network transmission model considering time-varying factors is proposed to make corresponding predictions and measures. The UAU (unaware-aware-unaware) information transmission model is used to represent the diffusion process of conscious information about epidemic. In the underlying network, the susceptible-exposed-infected- recovered (SEIR) epidemic-like transmission model with latent state is used to describe the epidemic transmission process affected by conscious information. The MMCA (microscopic Markov chain approach) is used to deduce the transmission threshold of epidemics diseases. By analyzing the key …

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A Smart Parallel Gripper Industrial Automation System For Measurement Of Gripped Work Piece Thickness, Erik Kocher, Chukwuemeka George Ochieze, Ahmat Oumar, Travis Winter, Aleksandr Sergeyev, Mark Gauthier, Nathir Rawashdeh Nov 2022

A Smart Parallel Gripper Industrial Automation System For Measurement Of Gripped Work Piece Thickness, Erik Kocher, Chukwuemeka George Ochieze, Ahmat Oumar, Travis Winter, Aleksandr Sergeyev, Mark Gauthier, Nathir Rawashdeh

Michigan Tech Publications, Part 1

As part of the advanced programmable logic controllers (PLC) course at Michigan Tech, this class project is performed on a mechatronics system gifted by Donald Engineering, a Michigan-based supplier of industrial automation systems and components. This paper explores the functionality and ladder programming of the smart parallel gripper system to measure the width of components grasped with the gripper. In addition, details of the system’s components, operation, more advanced uses are discussed. On the automation line, this smart gripper can be used to measure the thickness of work pieces while handling them and classifying these as either acceptable, too large …

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The Impact Of The Digital Maturity Level On Port Operations In Africa, Joyce Wanjiru Kaburu Oct 2022

The Impact Of The Digital Maturity Level On Port Operations In Africa, Joyce Wanjiru Kaburu

World Maritime University Dissertations

No abstract provided.

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Architecture Between Development And Ability Programs, Allaa Ahmed Rasheed, Ibrahim Jawad Kadhim Sep 2022

Architecture Between Development And Ability Programs, Allaa Ahmed Rasheed, Ibrahim Jawad Kadhim

Al-Esraa University College Journal for Engineering Sciences

The development of architecture and its pursuit of perfection can only be achieved through society to reach a specific result when meeting new desires that arise as a result of human development, expanding individual and societal needs, and deepening their relationships in multifaceted ways. The research focuses on development as it requires a clear cumulative vision of the integrative relationship between practice and participation in interpreting the act (effect) from the force (influence). It emphasizes that the power of capabilities is understood through learning and education in describing the capabilities of architecture. This involves adopting new ideas and intellectual premises …

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A New Approach For Congestive Heart Failure And Arrhythmia Classification Using Downsampling Local Binary Patterns With Lstm, Süleyman Akdağ, Fatma Kuncan, Yilmaz Kaya Sep 2022

A New Approach For Congestive Heart Failure And Arrhythmia Classification Using Downsampling Local Binary Patterns With Lstm, Süleyman Akdağ, Fatma Kuncan, Yilmaz Kaya

Turkish Journal of Electrical Engineering and Computer Sciences

Electrocardiogram (ECG) is a vital diagnosis approach for the rapid explication and detection of various heart diseases, especially cardiac arrest, sinus rhythms, and heart failure. For this purpose, in this study, a different perspective based on downsampling one-dimensional-local binary pattern (1D-DS-LBP) and long short-term memory (LSTM) is presented for the categorization of Electrocardiogram (ECG) signals. A transformation method named 1DDS-LBP has been presented for Electrocardiogram signals. The 1D-DS-LBP method processes the bigness smallness relationship between neighbors. According to the proposed method, by downsampling the signal, the histograms of 1D local binary patterns (1D-LBP) calculated from the obtained signal groups are …

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Using Design Science Research To Create A Virtual Environment For Nursing Students, Benjamin Botha, Lizette De Wet Aug 2022

Using Design Science Research To Create A Virtual Environment For Nursing Students, Benjamin Botha, Lizette De Wet

African Conference on Information Systems and Technology

This paper aims to provide insight into the design science research approach followed during a transdisciplinary research study between computer scientists and professional nurses. The researchers used a design science research approach to create a virtual environment where nursing students could practice managing a patient with a foreign object in the right lung. The virtual environment underwent multiple changes as it progressed through the different cycles of design science research. Within these cycles, namely the relevance, design, and rigor cycle, various iterations of each of the cycles took place. Presented in this paper the design science approach followed will be …

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Securing Information On A Web Application System To Facilitate Online Blood Donation Booking, Hrishitva Patel Aug 2022

Securing Information On A Web Application System To Facilitate Online Blood Donation Booking, Hrishitva Patel

Faculty Publications

Blood donation has saved many lives in the past. According to statistics presented by the American Red Cross, a patient is in need of a blood transfusion every two seconds. There are many benefits that arise from blood donation to both the donor and the blood recipients. With blood donation, cancer patients, people involved in accidents, or those battling diseases that require blood donation have access to enough blood to sustain their survival. There is a need to digitize the blood donation booking to facilitate blood donation across the United States, and ensure patients in need of blood, receive their …

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Feature Analysis Of Indus Valley And Dravidian Language Scripts With Similarity Matrices, Sarat Sasank Barla, Sai Surya Sanjay Alamuru, Peter Revesz Aug 2022

Feature Analysis Of Indus Valley And Dravidian Language Scripts With Similarity Matrices, Sarat Sasank Barla, Sai Surya Sanjay Alamuru, Peter Revesz

School of Computing: Conference and Workshop Papers

This paper investigates the similarity between the Indus Valley script and the Kannada, Malayalam, Tamil, and Telugu scripts that are used to write Dravidian languages. The closeness of these scripts is determined by applying a feature analysis of each sign of these scripts and creating similarity matrices that describe the similarity of any pair of signs from two different scripts. The feature list that we use for the analysis of these Dravidian language-related scripts includes six new features beyond the thirteen features that were used for the study of Minoan Linear A and related scripts by Revesz. These new features …

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Non-Gaussian Analysis Of Herbarium Specimen Damageto Optimize Specimen Collection Management, Aris Yaman, Yulia Aris Kartika, Ariani Indrawati, Zaenal Akbar, Lindung P. Manik, Wita Wardani, Tutie Djarwaningsih, Taufik Mahendra, Dadan R. Saleh Jul 2022

Non-Gaussian Analysis Of Herbarium Specimen Damageto Optimize Specimen Collection Management, Aris Yaman, Yulia Aris Kartika, Ariani Indrawati, Zaenal Akbar, Lindung P. Manik, Wita Wardani, Tutie Djarwaningsih, Taufik Mahendra, Dadan R. Saleh

Knowledge Engineering and Data Science

Damage to specimen collections occurs in practically every herbarium across the world. Hence, some precautions must be taken, such as investigating the factors that cause specimen damage in their collections and evaluating their herbarium collection handling and usage policy. However, manual investigation of the causes of herbarium collection damage requires a lot of effort and time. Only a few studies have attempted to investigate the causes of herbarium collection damage. So far, the non-gaussian approach to detecting the causes of damage to herbarium specimens has not been studied before. This study attempted to explore the effect of species type, time, …

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The Effective Strategies For Mitigation The Impact Of Covid-19 On Construction Projects In Egypt, Nora Magdy Essa, Ibrahim Mahdi, Hassan Mohamed Ibrahim Jun 2022

The Effective Strategies For Mitigation The Impact Of Covid-19 On Construction Projects In Egypt, Nora Magdy Essa, Ibrahim Mahdi, Hassan Mohamed Ibrahim

Future Engineering Journal

From the time when the first narrated infections in Wuhan China, in late 2019, COVID-19 has had a substantial peal on human life and health. By the early of 2020, the World Health Organization (WHO) announced the eruption of COVID-19, a public health crisis of international concern. On 11 March 2020, the World Health Organization officially announced COVID-19 a pandemic. The first case was infected in Egypt of covid-19 on Feb 14, 2020 (Gilbert et al., 2020). On 16 March 2020, the Egyptian Government began issuing decisions as preventative courses as part of the country's inclusive plan to cope with …

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Happiness And Policy Implications: A Sociological View, Sarah M. Kahl Jun 2022

Happiness And Policy Implications: A Sociological View, Sarah M. Kahl

Dissertations, Theses, and Capstone Projects

The World Happiness Report is released every year, ranking each country by who is “happier” and explaining the variables and data they have used. This project attempts to build from that base and create a machine learning algorithm that can predict if a country will be in a “happy” or “could be happier” category. Findings show that taking a broader scope of variables can better help predict happiness. Policy implications are discussed in using both big data and considering social indicators to make better and lasting policies.

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Privacy Assessment Breakthrough: A Design Science Approach To Creating A Unified Methodology, Lisa Mckee May 2022

Privacy Assessment Breakthrough: A Design Science Approach To Creating A Unified Methodology, Lisa Mckee

Masters Theses & Doctoral Dissertations

Recent changes have increased the need for and awareness of privacy assessments. Organizations focus primarily on Privacy Impact Assessments (PIA) and Data Protection Impact Assessments (DPIA) but rarely take a comprehensive approach to assessments or integrate the results into a privacy risk program. There are numerous industry standards and regulations for privacy assessments, but the industry lacks a simple unified methodology with steps to perform privacy assessments. The objectives of this research project are to create a new privacy assessment methodology model using the design science methodology, update industry standards and present training for conducting privacy assessments that can be …

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Privacy-Preserving Blockchain-Based Registration Scheme For Av Parking System, Alexander Haastrup May 2022

Privacy-Preserving Blockchain-Based Registration Scheme For Av Parking System, Alexander Haastrup

Honors Theses

Autonomous Vehicles (AV) are a prime example of how innovation and automation are at the forefront of growing technology trends. The concern of parking systems is becoming apparent as research into ways to increase the efficiency and cost-effectiveness of AV continues. To ward against various internet attackers and secure users' sensitive information, an efficient AV parking system must have powerful user privacy and cyber security capabilities. In my work, I present a blockchain-based privacy registration system for AV parking systems that meets the following criteria. The proposed scheme incorporates k-Nearest Neighbor (kNN) - an efficient and lightweight algorithm - for …

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Putin And Putnam: Interpreting Russian Military Activity Through A Three Player, Two-Level Game, Nathan M. Colvin Apr 2022

Putin And Putnam: Interpreting Russian Military Activity Through A Three Player, Two-Level Game, Nathan M. Colvin

Modeling, Simulation and Visualization Student Capstone Conference

Is Vladimir Putin a bad strategist, perhaps irrational? Previous military activity by Russia, such as the annexation of Crimea of 2014, yielded limited international gains, at a significant economic and reputational cost. Yet as the 2022 invasion of Ukraine shows, Putin is willing to commit military power, despite the cost of sanctions and other possible retaliation. This three-player simultaneous game, originally created in June, 2021, demonstrates how domestic and international considerations of President Vladimir Putin might lead to otherwise unpredictable Russian military behavior. In this extended version of Robert Putnam’s “two-level game,” President Putin rationally uses the international venue as …

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Fight For Flight: The Narratives Of Human Versus Machine Following Two Aviation Tragedies, Andrew Prahl, Rio Kin Ho Leung, Alicia Ning Shan Chua Apr 2022

Fight For Flight: The Narratives Of Human Versus Machine Following Two Aviation Tragedies, Andrew Prahl, Rio Kin Ho Leung, Alicia Ning Shan Chua

Human-Machine Communication

This study provides insight into the relationship between human and machine in the professional aviation community following the 737 MAX accidents. Content analysis was conducted on a discussion forum for professional pilots to identify the major topics emerging in discussion of the accidents. A subsequent narrative analysis reveals dominant arguments of human versus machine as zero-sum, surrender to machines, and an epidemic of mistrust. Results are discussed in the context of current issues in human-machine communication, and we discuss what other quickly automating industries can learn from aviation’s experience.

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Seabem: An Artificial Intelligence Powered Web Application To Predict Cover Crop Biomass, Aime Christian Tuyishime, Andrea Basche Mar 2022

Seabem: An Artificial Intelligence Powered Web Application To Predict Cover Crop Biomass, Aime Christian Tuyishime, Andrea Basche

Honors Program: Senior Projects (Public)

SEABEM, the Stacked Ensemble Algorithms Biomass Estimator Model, is a web application with a stacked ensemble of Machine Learning (ML) algorithms running on the backend to predict cover crop biomass for locations in Sub-Saharan. The SEABEM model was developed using a previously developed database of crop growth and yield that included site characteristics such as latitude, longitude, soil texture (sand, silt, and clay percentages), temperature, and precipitation. The goal of SEABEM is to provide global farmers, mainly small-scale African farmers, the knowledge they need before practicing and benefiting from cover crops while avoiding the expensive and time-consuming operations that come …

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Challenges Of The Industrial Revolution Era 1.0 To 5.0 : University Digital Library In Indoensia, Merlin Apriliyanti, Ilham M Mar 2022

Challenges Of The Industrial Revolution Era 1.0 To 5.0 : University Digital Library In Indoensia, Merlin Apriliyanti, Ilham M

Library Philosophy and Practice (e-journal)

This study explains the development of the world of libraries to establish a very close relationship with the world of information technology. For this reason, facilities and infrastructure are needed to facilitate data and information retrieval quickly and accurately. Facing the challenges of the Industrial Revolution 5.0 era by utilizing information technology, libraries must also adapt to the times. Because the library has an important role, among others, as a source of information and the development of knowledge. Used libraries are still conventional to be converted into digital libraries. In essence, this development represents the desire of library users for …

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Automatically Classifying Familiar Web Users From Eye-Tracking Data:A Machine Learning Approach, Meli̇h Öder, Şükrü Eraslan, Yeli̇z Yesi̇lada Jan 2022

Automatically Classifying Familiar Web Users From Eye-Tracking Data:A Machine Learning Approach, Meli̇h Öder, Şükrü Eraslan, Yeli̇z Yesi̇lada

Turkish Journal of Electrical Engineering and Computer Sciences

Eye-tracking studies typically collect enormous amount of data encoding rich information about user behaviours and characteristics on the web. Eye-tracking data has been proved to be useful for usability and accessibility testing and for developing adaptive systems. The main objective of our work is to mine eye-tracking data with machine learning algorithms to automatically detect users' characteristics. In this paper, we focus on exploring different machine learning algorithms to automatically classify whether users are familiar or not with a web page. We present our work with an eye-tracking data of 81 participants on six web pages. Our results show that …

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Data Science Applied To Discover Ancient Minoan-Indus Valley Trade Routes Implied By Commonweight Measures, Peter Revesz Jan 2022

Data Science Applied To Discover Ancient Minoan-Indus Valley Trade Routes Implied By Commonweight Measures, Peter Revesz

School of Computing: Conference and Workshop Papers

This paper applies data mining of weight measures to discover possible long-distance trade routes among Bronze Age civilizations from the Mediterranean area to India. As a result, a new northern route via the Black Sea is discovered between the Minoan and the Indus Valley civilizations. This discovery enhances the growing set of evidence for a strong and vibrant connection among Bronze Age civilizations.

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Examining Factors Influencing Intention To Use M-Health Applications For Promoting Healthier Life Among Smartphone Users In Tanzania, Herman Mandari, Mahija Yahaya Jan 2022

Examining Factors Influencing Intention To Use M-Health Applications For Promoting Healthier Life Among Smartphone Users In Tanzania, Herman Mandari, Mahija Yahaya

Journal of International Technology and Information Management

Deaths related with Non-Communicable Diseases (NCDs) have recently increases, similarly, development of mobile technologies have paved a way in which Smartphone users can use m-health applications to address high level of sedentary behaviours that relates to negative health consequences. Therefore, this study was conducted to examine factors which may influence generation Y who are Smartphone users to adopt m-health applications in controlling NCDs in Tanzania. TAM theory was extended with awareness, trust and perceived cost to develop a research conceptual model of this study. Google form was used to developed online questionnaire which was distributed through social media platforms to …

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Artificial Intelligence (Ai): The New Look Of Customer Service In A Cybersecurity World, Sharon L. Burton Jan 2022

Artificial Intelligence (Ai): The New Look Of Customer Service In A Cybersecurity World, Sharon L. Burton

Publications

Cybersecurity leaders are not adequately developed to guide the re-engineering of quality customer service (QCS) workflows, designed with automation and AI, that interrelate with people through customers’ perceptions. Realizing re-engineering processes should be a team effort with well-versed leadership and stakeholders guiding the successful design through a follow-up process. Leaders must shape compelling and straightforward needs to learn and teach employees and chat boxes indispensable customer service skills demonstrating patience, self-discipline, flexibility, and resourcefulness in communication with irritated customers or difficult circumstances. Whether the analysis, design, development, and implementation struggles are vacuums in cybersecurity knowledge, skill, and abilities or a …

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