Engineering Commons^™

A Feasibility Study On The Automation Of Domestic Airline Passenger Customer Service Check-In Procedures For Far Part 121 Carriers, Don Michael Trevor Bennett

Master's Theses - Daytona Beach

This study was conducted in an attempt to determine whether airlines can benefit from a fully automated customer service system which will be used by major, Part 121, operators for domestic travel purposes only. The proposed system will be designed to alleviate airport terminals check-in counter congestion and improve customer service personnel effectiveness and efficiency.

Domestic traffic is expected to increase by 50 percent by the year 2004. An Automatic Ticketing and Baggage (ATB) system will allow passengers to process all flight related transactions only once. A self checking-in system allows a passenger to obtain boarding passes and destination bag …

Santa Clara Magazine, Volume 37 Number 4, Fall 1995, Santa Clara University

Santa Clara Magazine

8 - OF QUARKS, OBJECT IDENTIFICATION, AND PORPHYRIN MOLECULES SCU undergraduates get a taste of scientific research. By Miriam Schulman

14 - WHAT'S YOUR BOTTOM LINE? By investing in mutual funds that reflect their values, an increasing number of shareholders hope to put their money where their morals are. But can socially responsible investing really change the world? By Jeff Brazil ' 85

22 - A BIG ENOUGH UMBRELLA Tens of thousands of women from around the world gather for a unifying-albeit rainy- conference in China. Photographs By Kim Johnson ' 87

26 - THE ART OF MATHEMATICS For every …

A Computer-Aided Software Engineering (Case) Approach To Business Process Reengineering (Bpr), Faiza I. Khan

Master's Theses - Daytona Beach

This thesis addresses the problem of lack of procedures by which managers can identify business processes that would benefit from reengineering and which could be used to guide the BPR activity to its successful conclusion. The purpose of this study is to analyze various Software Engineering (SE) principles to determine whether they could be used to support Business Process Reengineering (BPR) activities either directly or with some modification, and if so, whether available Computer-Aided Software Engineering (CASE) tools might be applied to BPR in support of managers who wish to implement it. The principles of SE and BPR are discussed …

Tbd Team Report, Jay Hah, Ziad Keirouz, Indra Surataruna, Raid Obeidi, Hun Kye

Engineering and Technology Management Student Projects

The project that team quintuple was assigned is the self-diagnosis or analysis of factors that impacted our team's performance throughout the course.

We were assigned a number of team tasks for the class that required interacting and discussing those tasks with other members, and of course performing those tasks. Those activities were the vehicles used by our team to access how well we had worked together. We noted our observations in individual journals to help us in analyzing factors at the end of the project life cycle. Several tracking tools were used in addition to journals, such as our weekly …

An Evaluation Of Cost Metrics Used Within Aeronautical Systems Center, Kevin M. Byrne

Theses and Dissertations

Aeronautical Systems Center (ASC) system program offices rely on cost metrics to acquire information on program effectiveness and organizational improvement. This study was an attempt to determine the effectiveness of ASC’s cost metrics. The effectiveness of the metrics were determined by the desirability of the behaviors which are exhibited when individuals utilize the specific metrics. Using an expert panel to evaluate the metrics, data was collected using the Group Research Laboratory for Logistics located in Armstrong Laboratory at Wright Patterson AFB, OH. Metric diagnostic charts were utilized to arrange the data into a format which would provide effectiveness information. The …

An Investigation Into Aircraft Availability, Michael S. Kapitzke

Theses and Dissertations

The Air Force currently uses an expected value model in the Aircraft Availability Model (AAM) to calculate aircraft availability. However, even with the application of Lean Logistics, the failure-demand rate and the depot repair time are not fixed and the mean value is still used in the model. This research looks at the effect of the magnitude of the variance of the distributions of failure-demand rate and depot repair time. Also, this research evaluates the effect of variable mean failure-demand rates on the variability of aircraft availability. A simulation model was developed which applied the variable failure-demand rates and depot …

A Comparison Of Consistent Versus Inconsistent Scheduling Rules In A Flow Shop Environment, Nicola Gismondi

Theses and Dissertations

A consistent scheduling rule is one which will ensure a job's priority (relative to all other job's) will remain constant as it moves from queue to queue in a production system. Previous research concerning flow shop priority scheduling rules focused on comparison of either consistent or inconsistent rules. Conversely, this study sought to provide additional insight by comprising consistent and inconsistent rules in a flow shop environment The Air Force uses both types of rules in maintenance and logistics scheduling. Time and money can be saved if the scheduling managers can better understand the effect of consistency on a system. …

Just In Time Manufacturing: A Migration From Materials Requirements Planning, Scott A. Koehler

Theses and Dissertations

Manufacturing planning and control systems play an important role in an organization's effectiveness. Over the past twenty to thirty years, U.S. manufacturing companies have faced increasing competition for market share from Japanese and other Pacific rim countries. This thesis will investigate the evolutionary path followed by manufacturing companies that have implemented various manufacturing planning and control systems. Specifically, Materials Requirements Planning (MRP) and Just In Time (JIT) production will be analyzed. MRP is a means of convening demand for the final product into a requirements schedule for the various components comprising that product. The JIT philosophy calls for continuously improving …

An Empirical Investigation Of The Integrated Weapon System Management Concept Of Seamless Processes, Timothy H. Surabian

Theses and Dissertations

This research investigated the way four Air Force Materiel Command (AFMC) single manager organizations operationalized the Integrated Weapon System Management (IWSM) concept of "seamless processes." In this thesis, the IWSM concept of "seamless processes" refers to the degree of integration between acquisition and sustainment organizations. Four SPO organizations were involved in six case studies. This research focused on the way "seamless processes" affect the shifting of the organizational "center of gravity" within or between single manager organizations. An interview questionnaire was administered to 13 Product Center managers and 6 Logistics Center managers. The interview questions focused on IWSM in general, …

A Study Of The Structural Limitation Affecting Implementation Of The Government Performance And Results Act In Air Force Materiel Command Logistics, Darwina M. Liguori

Theses and Dissertations

This thesis provides an in-depth discussion of the Government Performance and Results Act (GPRA) of 1993. The GPRA is a new law that mandates strategic management be conducted in all federal government agencies. Soon all federal government agencies will be directed to comply with the requirements of the law and implement strategic management within their organizations. This study selected Air Force Materiel Command Headquarters (AFMC) logistics organizations and subordinate units as the test organization. Interviews were conducted with headquarters AFMC logistics and strategic planning personnel, as well as 88th Logistics Group personnel to evaluate several issues within their organization: (1) …

Tracking Air Force Pallets Using Rfid Technology: A Concept Study, Gary A. Gross

Theses and Dissertations

The lack of asset visibility experienced at Aerial Ports of Embarkation (APOEs) during Operation Desert Storm is a phenomenon that has occurred in every major conflict for the last 40 years. The costs associated with this lack of control directly relate to the combat readiness and capability of supported units. This study examined the possibility of installing a Radio Frequency Identification (RF-ID) system to track Department of Defense 463L pallets worldwide. Performance characteristics of commercially available RF-ID systems were summarized, and a conceptual Air Mobility Command (AMC) tracking system was presented. For purposes of concept study, Amtech Corporation's Intellitag RT …

A Performance Analysis Of The Air Force War Time Lean Logistics Pipeline, Craig S. Gaddis, David A. Haase

Theses and Dissertations

Lean Logistics is an innovative proposal designed to reduce the costs associated with reparable inventory management. The purpose of this thesis is to determine whether a wartime lean logistics pipeline can maintain acceptable aircraft availability rates in response to induced variations of order and ship time (OST) and flying hours for deployed forces. The Dyna-MEIRIC Version 6.4 simulation program was used to evaluate nine different factor-level combinations. The factors, OST and flying hours were varied at three different levels, low, medium, and high. Analysis of the results was accomplished using a two-factor ANOVA. The authors discovered that while increasing OST …

The Effect Of Consolidating Two-Level Reparable Inventories On Aggregate Inventory Requirements And Mission Capability, Glenn R. Barney

Theses and Dissertations

One of the proposals of Lean Logistics is the relocation of many inventory assets to Intermediate Supply Points (ISPs). This research investigates the effect of consolidating Two Level Maintenance designated reparable asset inventories. The effects of interest are the potential reduction in aggregate inventory requirement and resulting savings and the effect of delayed issue of the assets on mission capability. The metric selected to measure the effect on mission capability for this study is the Not Mission Capable-Supply (NMCS) rate. A spreadsheet analysis of world-wide Two-Level Maintenance designated reparable asset demands over the study period is used to determine the …

Aligning Demand For Spare Parts With Their Underlying Failure Mode, Steven D. Kephart, Richard C. Roberts

Theses and Dissertations

Current Air Force demand forecasting systems, DO41 and REALM, assume reparable demand is solely flying hour driven. The purpose of this study is to evaluate the relationship between demands, flying hours, and number of sorties at the work unit code level and improve reparable demand forecasting. A three phase methodology is used to analyze the demand, flying hour, and sortie relationship. The first phase uses multiple regression to determine a relationship at various work unit code levels. Multiple regression provides limited correlation between demands, flying hours, and sorties. The second phase uses Poisson regression to evaluate the integer, count nature …

Aggregating Organizational Performance Metrics Using The Analytic Hierarchy Process, Bret L. Indermill

Theses and Dissertations

Measurement provides factual information which is necessary for effective control of business processes. Implementing a Total Quality Management (TQM) philosophy is a common process in many organizations today. The United States Air Force is using the Malcolm Baldrige National Quality Award criteria to measure organizational performance in implementing the Quality Air Force (QAF) initiative. Unfortunately, the Baldrige-based unit self-assessment (USA) process is an inconsistent measure due to its subjectivity, and is also time consuming to use. This study determined that a new USA method based on the analytic hierarchy process (AHP) was not a significant improvement over the existing QAF-USA …

Santa Clara Magazine, Volume 37 Number 3, Summer 1995, Santa Clara University

Santa Clara Magazine

6 - GARBAGE IN: GOODS OUT Lee Hornberger ' 69, associate professor of mechanical engineering, has only one word to say to you: plastics. By Maureen Mclnaney '85

10 - SCU 101 More than a hundred (count 'em) things every student shou ld do before graduating from Santa Clara.

16 - CHIAPAS: ROOTS OF A REBELLION Members of the SCU community bear witness to an indigenous struggle. By Trina Kleist '80 Photographs by Charles Barry

22 - PRESENTING PARADISE A modern translation with commentary helps readers scale the heights of Dante's heaven. By James Torrens, S.J.

24 - HAVE BALL, …

Santa Clara Magazine, Volume 37 Number 2, Spring 1995, Santa Clara University

Santa Clara Magazine

6 - MORE THAN A CATHOLIC EDUCATION Why students from other faiths choose Santa Clara and what they find here. By Elise Banducci '87

10 - WALKING WITH THE PEOPLE OF DOLORES MISSION For a young Jesuit, the people of his East Los Angeles parish have much to teach. By Gregory Bonfiglio '82, S.J.

16 - A GOOD SPANKING? Deeply concerned about youth crime and disorder, many people say corporal punishment could be the answer for unruly students. But does it work? By Miriam Schulman

22 - MARKET-DRIVEN NEWS: LET THE CITIZEN BEWARE Increasingly, what's considered news is being defined …

Understanding Collaborative Writing Of Technical Proposals With A Process/Product Model, Frank Joseph Greco

Engineering Management & Systems Engineering Theses & Dissertations

Group work creates concerns with respect to performance, collaboration, and conflict management. Writing technical proposals creates appropriate settings for gaining insight into work group efficiencies and project conflict. The research involved different work groups preparing responses to Federal Government solicitations. A proposed Process/Product model was applied to create a new framework and perception of the technical proposal development effort. There exists a rich dialectic between the forces of Process, (how the effort is accomplished), and, Product, (what the effort will produce.) The investigation attempted to learn if the P/P model provides explanations for project conflict during technical collaborative writing.

The …

A Methodology To Generate Air Force Materiel Command Manpower Reduction Alternatives, Steven T. Bishop

Theses and Dissertations

The purpose of this study is to generate manpower authorization reduction alternatives for Air Force Materiel Command. The advent of low-cost personal computer software applications, such as Excel, has created an assessable tool with the ability to solve linear programming problems. This research examines the manpower resource reduction process of Air Force Materiel Command and models the Resources Allocation - Integrated Process Team (RA-IPT) decision process. A linear programming model is developed to assign these reduction through a weighted sum. The linear programming model is developed as a Microsoft Excel spreadsheet model, the Exercise Support Program (ESP), using Visual Basic …

Santa Clara Magazine, Volume 37 Number 1, Winter 1995, Santa Clara University

Santa Clara Magazine

6 - THE JESUIT CASE DECLASSIFIED Secret documents reveal what the United States knew.... and what it failed to do about the Jesuit murders in El Salvador. By Peter Kornbluh

10 - EASTERN ENLIGHTENMENT SCU's new religion chair draws from her latest book to discuss how Christians can derive a greater understanding of their own faith through an appreciation of Buddhism. By Denise Lardner Carmody

13 - WASTE NOT As part of SCU's Institute on Ecology, students, faculty, and staff assess how well the University is using its own environmental resources.

17 - THE DOMESTIC CHURCH MEETS THE PARISH CHURCH …

Obligations And Penalties Under Lemon Laws: Automobiles Versus Tractors, Terence J. Centner, Michael E. Wetzstein

Department of Agricultural Economics: Faculty Publications

Distinctive new provisions of tractor lemon laws which create obligations and provide penalties for defective self-propelled agricultural equipment are contrasted with provisions of automobile lemon laws. Lemon-law obligations involve both producers' guarantees to provide consumers with a serviceable vehicle and producers' promises to remedy defects. Due to fewer manufacturer obligations under the tractor lemon laws as opposed to automobile lemon laws, tractors may be expected to have more defects than automobiles. Yet the tractor lemon laws contain fewer penalties in the form of restitution remedies. The inconsistences of these obligations and penalties suggest tractor laws may be inefficient.

Transplanting Manufacturing Power: Observations From Five Years At Fujitsu, Steven M. Miller

Research Collection School Of Computing and Information Systems

Within a factory, what are the underpinnings of manufacturing power? During my thirty-month residency at Fujitsu's factory in Oyama, Japan, I constantly reflected on this question. The standard view of a factory structure provided by an organization chart was inadequate for summarizing my observations.

Airbus A320/321 Quick Change Market Analysis - A Case Study, Till Christian Mommsen

Master's Theses - Daytona Beach

The purpose of this thesis is to evaluate and compare the Boeing B737 QC to the Airbus A320/321 QC aircraft, and to determine their relative market within a sample airline. The technical design of the two Airbus aircraft in a mixed QC operation were considered with respect to the requirements of a particular airline. Direct operating costs and payload range data for all three aircraft were calculated.

To evaluate the competitiveness of the A320/321 QC under actual conditions, a linear programming fleet planning model was developed that considers more than the direct operating costs of a particular aircraft. The cost …

Life Cycle Costs Of Alternatives For F-16 Printed Circuit Board Diagnosis Equipment, Kent R. Montgomery, Clifford B. Thorstenson

Theses and Dissertations

This study analyzes two alternatives for printed circuit board (PCB) diagnosis for the F-16 depot PCB repair shop from a life cycle cost (LCC) perspective. Alternative 1 assumes the use of the current F-16 automatic test equipment (ATE) while Alternative 2 augments the current ATE with infrared imaging test equipment. Infrared imaging is a developed technology that is currently available to the Air Force in a commercial-off-the-shelf (COTS) form. Using the Cost Analysis and Strategy Assessment (CASA) Life Cycle Cost (LCC) Model and data from the DL41 database on F-16 PCBs this study determined that over the current expected life …

Msda A Machinery Selection Decision Aid For Stubble Management Practices, Linda Leonard, Andrew Green

Grain and other field crops published reports

MSDA is a user friendly program developed to help farmers predict stubble outcomes before acting on their management practice. This manual is an accompaniment to a computer program designed on Micorsoft Excel-macros. Its aim is to help farmers assess their current machinery and stubble handling ability and view options that may be adopted as best practice for their properties.

The program is designed with the complete season in mind. Information is gathered on the full complement of machinery used from harvest through to seeding, to allow farmers to see all choices available and enable them to choose the best system …

1994 Scholars And Artists Bibliography, Michael Schwartz Library, Cleveland State University, Friends Of The Michael Schwartz Library

Scholars and Artists Bibliographies

This bibliography was created for the annual Friends of the Michael Schwartz Library Scholars and Artists Reception, recognizing scholarly and creative achievements of Cleveland State University faculty, staff and emeriti

Santa Clara Magazine, Volume 36 Number 4, Fall 1994, Santa Clara University

Santa Clara Magazine

6 - THE MIND THIEF November is national Alzheimer's Disease Month, drawing attention to an illness that robs patients of their memories, their competence, sometimes their very personalities. By Maureen McInaney '85

12 - CREDIBILITY MAKES A DIFFERENCE A look at a key element of leadership: building trust. By James M. Kouzes and Barry Z. Posner

18 - PUTTING THE PIECES TOGETHER SCU's $125 million Challenge Campaign is transforming the University.

24 - NO PROBLEMO A racked-up knee, a forfeited football scholarship, an extra 50 pounds-no problemo. A work of short fiction. By Jan Maulhardt '90

28 - THE NUCLEAR …

Logistics Control Facility: A Normative Model For Total Asset Visibility In The Air Force Logistics System, Eric C. Lorraine, Michael E. Michno

Theses and Dissertations

Computer simulation was used to evaluate the impact of a Logistics Control Facility LCF with a Total Asset Visibility TAV system on the AF logistics systems ability to support a weapon system. For this study, the B-1B was chosen as the weapon system of interest. Two performance measures, expected fully mission capable rates and expected pipeline quantities, were used to evaluate the simulation results. Two-sample tests were used to compare the current logistics configuration of the B-1B with the same configuration, but with an LCF controlling the movement of assets. The expected FMC rate performance measure showed significant results while …

Organic Maintenance Performance Measurement: A New Approach, John S. Nehr, William G. Queener

Theses and Dissertations

The growing role of Air Force Air Logistics Centers ALC in complex, multiyear developmental programs increases the need for effective cost and schedule performance measurement. In order to effectively manage these activities, timely and accurate cost and schedule information must be collected and compared with an established baseline. The ALCs need a new management technique which facilitates this type of performance measurement. A proven approach to cost and schedule performance measurement in weapon system acquisitions is Earned Value EV. This approach, required of contractors who are subjected to the CostSchedule Control Systems Criteria CSCSC, allows the program manager to obtain …

A Maintenance Manpower Study Of The Composite Wing At Mountain Home Afb, Stella T. Smith, Cristina C. Vilella

Theses and Dissertations

In response to changes in threats, the Air Force has reorganized several flying units into composite wings. They are intended to provide a flexible, rapid deployment force. This study focused on the impact of the composite wing organizational structure on the determination of maintenance manpower authorizations at Mountain Home AFB, the Air Forces first air intervention wing. An opinion survey of maintenance and manpower experts was used to identify factors that are important in the determination of maintenance manpower authorization levels. Statistical analysis identified important-factors and indicated differences in opinion between maintenance and manpower specialists. Factors specific to the composite …