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Articles 31 - 60 of 354
Full-Text Articles in Other Teacher Education and Professional Development
Teaching Note - Embedding The Human Library Experience Within Social Work Curriculum, Emily M. Paine
Teaching Note - Embedding The Human Library Experience Within Social Work Curriculum, Emily M. Paine
Social Work Faculty Works
The Human Library is a global initiative designed to challenge stereotypes and foster dialogue through storytelling and presents a unique opportunity for experiential learning within social work education. This teaching note explores how the Human Library framework can be integrated into social work curriculum in alignment with the 2022 Council on Social Work Education’s Educational Policy and Accreditation Standards, with particular emphasis on Competency 3: Engaging in Anti-Racism, Diversity, Equity, and Inclusion practice. When embedded in coursework, the Human Library enables students to engage in brave and authentic conversations with storytellers who share aspects of their lived experiences, promoting mutuality, …
An Impact Study Of Young Women's Leadership Development: A Case Study Of Kosovo, Linda Gjergji
An Impact Study Of Young Women's Leadership Development: A Case Study Of Kosovo, Linda Gjergji
Theses & Dissertations
This study explores the leadership development trajectories of young women in Kosovo engaged in a global leadership program, offering significant insights into their capabilities, aspirations, and the barriers they face in pursuit of leadership roles. Using a qualitative instrumental case study approach, this study examines how participation in global leadership initiatives fosters skill development, self-awareness, and civic engagement among young women in a traditionally male-dominated society. The conceptual framework of the study is comprised of Erikson's theory of Psychosocial Development (Erikson, 1968) and Positive Youth Development (Lerner, 2005). Data was collected through online semi-structured interviews and an arts-based method, revealing …
Investigating The Relationship Between Noun Classes And Plant Folk Taxonomy In Chasu Language Of Kilimanjaro Region In Tanzania, Peter Rabson Mziray
Investigating The Relationship Between Noun Classes And Plant Folk Taxonomy In Chasu Language Of Kilimanjaro Region In Tanzania, Peter Rabson Mziray
Journal of Humanities and Social Sciences
The current study investigates the relationship between noun classes and plant folk taxonomy in Chasu (G 22). The study focuses on two objectives: the first objective is to describe the plant folk taxonomy in Chasu and the second objective is to determine the relationship between noun classes and plant folk taxonomy in Chasu. Data were collected from rural villages in Same and Mwanga districts by using free listing, field interviews (jungle-walk-and-identify), and written texts containing Chasu plant names. The findings reveal that Chasu folk taxonomy reflects different ethnobotanical categories; including a unique beginner which is mmea/mimea ‘plant(s)’, and three life …
Precarious Privilege: Exploring The Intersection Of White Teacher Habitus And Social Justice In International Schools, Kevin L. Workman
Precarious Privilege: Exploring The Intersection Of White Teacher Habitus And Social Justice In International Schools, Kevin L. Workman
Dissertations
This qualitative study explored the underresearched phenomenon of White teacher allyship within an emergent diversity, equity, inclusion, and justice (DEIJ) movement in international schools. Gaining momentum in 2020 as a digital, postcolonial counterstory, the movement exposed structural inequities and racism across the international school ecosystem. Applying an antiracist reading of Bourdieu’s (1977) theory of practice, the study analyzes how White teachers (n = 8) from diverse international contexts understand, experience, and assess their participation in DEIJ activities. Thematic analysis of interview data corroborated the digital voices, explicitly identifying White supremacy as a key force shaping the field’s doxa. The study …
Digital Transformation In Jamaica's Education Sector, Grace Willis
Digital Transformation In Jamaica's Education Sector, Grace Willis
Capstone Collection
Digital transformation in Jamaica’s education sector, significantly spurred by the COVID-19 pandemic, represented a seismic shift on this small Caribbean island I call home. This transformation was central to national education reform and involved multiple projects aimed at modernizing educational delivery, infrastructure, and the supporting ecosystem. This study explored the multifaceted implications of these initiatives through qualitative research conducted with ten key stakeholders, complemented by a review of publicly available materials. Interviewees included school administrators, Information Technology (IT) teachers, funding sponsors, representatives from national education bodies, and international development agencies engaged in domestic strategic efforts. Participants were recruited through cold …
Do Themes Improve Visitor Outcomes In Interpretive Programs?, Amber K. Hawes
Do Themes Improve Visitor Outcomes In Interpretive Programs?, Amber K. Hawes
All Theses
Thematic interpretation is widely promoted as being integral to an effective interpretive program. Some studies have suggested that thematic interpretation may enhance visitor outcomes; however, park visitor demographics have changed over the last decade, and others have suggested alternative approaches. In this study, we systematically observed live interpretive programs at 330 programs at 52 National Parks across the United States, monitored the extent and characteristics of theme usage, and collected visitor surveys immediately following each program. We used these data to determine the influence of the presence and characteristics of themes and theme questions on visitor outcomes. The results suggest …
Exploring The Impact Of Generative Ai To Mitigate Educator Burnout, Katie E. Acevedo
Exploring The Impact Of Generative Ai To Mitigate Educator Burnout, Katie E. Acevedo
Electronic Theses and Dissertations
This qualitative case study examined how sixth–12th grade educators at a single-gender public school in West Texas perceived the role of generative AI in reducing workload, minimizing stress, and supporting professional autonomy. The study focused on concerns related to teacher burnout and the time demands of instructional and noninstructional responsibilities, exploring how emerging technologies might offer practical relief. The study aimed to understand how educators use generative AI tools and identify both the benefits and challenges associated with their integration. Framed by job demand-resource theory, connectivism, and heutagogy, the research explored how generative AI can function as a job resource, …
Social Justice & Advocacy In Human Services, Cailyn F. Green, Bernadet Dejonge, Nikki Golden, Kim Brayton, Carrie Steinman, Shannon Raybold
Social Justice & Advocacy In Human Services, Cailyn F. Green, Bernadet Dejonge, Nikki Golden, Kim Brayton, Carrie Steinman, Shannon Raybold
Milne Open Textbooks
Read this book online at: https://milnepublishing.geneseo.edu/social-justice-in-human-services/
Social Justice & Advocacy in Human Services delves into the complex realm of social justice, offering a deep dive into historical roots and theories to practical applications in the field. This text covers fundamental concepts, including power, privilege, and oppression, and explores critical issues like racism, gender, sexuality, poverty, religion, and disability in the context of the United States. The last section of the book hones in on the field of human services, discussing power, privilege, and bias in this context, and lastly exploring equitable distribution, human rights, and the systems and entry points …
Navigating Identity Tensions And Emotional Struggles: Indonesian Pre-Service Teachers In The Teaching Practicum, Afrianto Daud, Minh Hue Nguyen, Raqib Chowdhury
Navigating Identity Tensions And Emotional Struggles: Indonesian Pre-Service Teachers In The Teaching Practicum, Afrianto Daud, Minh Hue Nguyen, Raqib Chowdhury
The Qualitative Report
Despite the critical role of teaching practicums in teacher education, little is known about how pre-service teachers navigate emotional tensions in Indonesia. In this study, we aim to explore the nature of tensions and emotional struggles pre-service teachers face and their coping mechanisms. Seven pre-service teachers from the English Education department at an Indonesian public university were purposefully selected. Data was collected through semi-structured interviews before the practicum and a focused group discussion after the program. Semi-structured interviews and focus group discussions were used to capture rich, in-depth accounts of participants’ experiences, while thematic analysis provided a structured approach to …
Telling The Library’S Story: A Step-By-Step Tutorial For Using Data Visualization To Show Impact On Teaching And Learning, David Vickers Loertscher, Michelle Young
Telling The Library’S Story: A Step-By-Step Tutorial For Using Data Visualization To Show Impact On Teaching And Learning, David Vickers Loertscher, Michelle Young
Learning Hub
This tutorial introduces school librarians to the use of data visualization tools for documenting and communicating their impact on teaching and learning. By leveraging accessible platforms like Google Forms and Google Sheets, the authors demonstrate how librarians can build dashboards and real-time visual reports to showcase co-teaching, instructional collaboration, and student engagement. The tutorial features real-world examples, highlights common data sources already available to librarians, and argues that dynamic visual storytelling is a powerful alternative to traditional library statistics.
The Role Of Social Media In Higher Education For Recruitment And Retention And The Implications For Nursing Programs, Cari Granier, Jamie Gravois
The Role Of Social Media In Higher Education For Recruitment And Retention And The Implications For Nursing Programs, Cari Granier, Jamie Gravois
Journal of Interprofessional Practice and Collaboration
Abstract:
Purpose: This review article assesses findings related to social media use in regards to student recruitment and retention for higher education institutions (HEIs) including schools of nursing. This review outlines the need for building a social media presence, creating engaging content for target audiences, available platforms, and posting times and frequency. Methods: A literature review was conducted with keywords including the following terms in combination with “social media and” higher education marketing, higher education recruitment, university marketing, university recruitment, college marketing, and college recruitment. Results: College applicants rely on social media when making decisions about …
A Seat At The Schoolhouse Table: Reimagining Education Through Afrofuturist And Womanist Theory, Natasha M. Capers
A Seat At The Schoolhouse Table: Reimagining Education Through Afrofuturist And Womanist Theory, Natasha M. Capers
Student Theses
“A Seat at the Schoolhouse Table: Reimagining Education Through Afrofuturist and Womanist Theory” critically examines how curriculum, even when well-intentioned, can perpetuate harm by excluding the lived experiences of marginalized communities—especially Black, Indigenous, and LGBTQIA+ students. Using a real middle school immigration assignment given to the author's son as a case study, this capstone deconstructs the structural biases embedded in curriculum design and proposes a radical reimagining through the liberatory lenses of Afrofuturism and Womanism. Blending scholarly inquiry, personal narrative, and community-based interviews, this project offers a restructured assignment that centers joy, identity, and speculative storytelling as tools for educational …
How We Show Up Matters: Transformative Adult Social Emotional Learning To Build Equity-Centered Schools, Samantha L. Rummage-Massey
How We Show Up Matters: Transformative Adult Social Emotional Learning To Build Equity-Centered Schools, Samantha L. Rummage-Massey
Dissertations
Transformative Social Emotional Learning (tSEL) expands traditional SEL by integrating equity and social justice to cultivate student development and as a framework for educator growth and systemic change in education (Jagers et al., 2019). Unlike traditional SEL, which primarily targets students, tSEL emphasizes educators’ role in disrupting inequitable practices, making it a powerful tool for reimagining schools as justice-oriented spaces. This qualitative case study explores how tSEL professional development influences educators’ sense of identity, agency, and belonging, along with their reflections on systemic inequities and application of Critical Pedagogy (Freire, 1970) in personal and professional contexts. Data collection included semi-structured …
Leading Through Crisis: San Diego County Schools' Response To The Social Emotional Needs Of All Students, Johana Bielma
Leading Through Crisis: San Diego County Schools' Response To The Social Emotional Needs Of All Students, Johana Bielma
Dissertations
The COVID-19 pandemic led to unprecedented school closures, forcing administrators to take decisive action to radically change the educational system. The imperative to switch to remote learning transformed the dynamics of teaching and learning, leading to both immediate and long-term academic and social emotional consequences for all stakeholders. When schools reopened, administrators faced the challenge of reintegrating students into in-person learning while addressing the pandemic’s lasting effects on academics, mental health, and school safety. While academic regression was evident, the extent of students’ emotional struggles was less anticipated. Many students exhibited increased irritability and mental health issues such as depression …
Science Of Reading Professional Development: The Perceptions Of Secondary Teachers In Arkansas, Teresa R. Moka
Science Of Reading Professional Development: The Perceptions Of Secondary Teachers In Arkansas, Teresa R. Moka
ATU Theses and Dissertations 2021 - Present
ABSTRACT SCIENCE OF READING PROFESSIONAL DEVELOPMENT: THE PERCEPTIONS OF SECONDARY TEACHERS IN ARKANSAS
Teresa R. Moka
The study addresses the critical issue of low literacy proficiency among secondary students in Arkansas, where National Assessment of Educational Progress (NAEP) data reveals declining reading scores. Despite scientific consensus on reading instruction, many teachers lack professional development in evidence-based reading strategies, particularly at the secondary level. Although Arkansas secondary teachers have received initial Science of Reading (SoR) professional development from the Department of Elementary and Secondary Education (DESE), the perceptions of secondary teachers regarding SoR professional development is not well documented. The purpose …
The Future Of Coaching: Empowering Prospective Educators In Speech And Debate, Willow Keller
The Future Of Coaching: Empowering Prospective Educators In Speech And Debate, Willow Keller
Honors Projects
This project addresses a clear and pressing gap in the Ohio Speech and Debate Association’s current strategic plan: the need for formal coach preparation and recruitment. This project combines academic research with actionable, real-world solutions, ensuring that the proposal is both credible and feasible. It is grounded in data and educational best practices, making it highly relevant to the immediate challenges facing Ohio’s forensics community. This project advocates for the creation of a state-approved coaching curriculum, which will be offered to education majors and certify that they are qualified to coach high school and middle school Speech and Debate.
Exploring Secondary Teachers’ Mental Health Self-Efficacy, Perceptions Of Supporting Student Mental Health And Well-Being, Sherilyn A. Kile
Exploring Secondary Teachers’ Mental Health Self-Efficacy, Perceptions Of Supporting Student Mental Health And Well-Being, Sherilyn A. Kile
Education (PhD) Dissertations
Research has indicated that over half of all lifetime cases of mental health conditions begin before the age of 14 years (NAMI, 2024a), making the adolescent period a critical and formative time. The unprecedented effect of the COVID-19 pandemic has been linked to more mental health problems in children and adolescent youth (Sayed et al., 2024), particularly affecting southern California school districts that implemented distance or hybrid learning models (K. Brann et al., 2022). Secondary teachers are essential referral sources and gatekeepers for linking adolescent children to mental health support (Owens et al., 2014). Given the essential role teachers play …
Double, Double, Toils And Troubles: Analyzing The “Magical” Relationships Between University Leaders’ Personality Traits And Their Self-Efficacy In Leadership Situations, Fay Ludvine Boudreaux
Double, Double, Toils And Troubles: Analyzing The “Magical” Relationships Between University Leaders’ Personality Traits And Their Self-Efficacy In Leadership Situations, Fay Ludvine Boudreaux
LSU New Orleans Theses and Dissertations
This present study investigated the relationship between higher education leaders’ personality traits and their self-efficacy in leadership situations. A total of 151 leaders employed across the nine institutions within the University of Louisiana System completed a survey that prompted them to identify their personal values, traits, and skill sets, as derived from the online Pottermore quiz, the official Harry Potter Hogwarts House sorting instrument. This niche personality metric was chosen to cater to higher education’s evolving landscape, as it welcomes an influx of Millennials into leadership positions. Participants’ responses were eventually recoded to “sort” them into their respective Houses: Gryffindor, …
Supporting Elementary Educators Through A Nervous System Regulation And Social-Emotional Learning Skills Workshop Intervention: An Musc Capstone Project, Lily Morgan
Entry-Level Occupational Therapy Doctorate - Doctoral Capstone Symposium
Teachers have a great influence on developing children’s emotional intelligence, regulatory capacity, and occupational engagement. These professionals also happen to report some of the highest rates of stress, mental health challenges (Agyapong, B. et al, 2022), and burnout (Xie, M., et al, 2022). Providing teachers with education and support on nervous system regulation, social-emotional learning skills, and related topics can improve their ability to manage job stress, enhance modeling and interactions with students, and improve their quality of life. This project aimed to enhance knowledge, provide access to resources, and serve to support elementary educators at an inner-city school in …
Relational Spiritual Knowing As An Educator Of Color: Navigating Predominantly White Educational Settings, Alicia L. Moore
Relational Spiritual Knowing As An Educator Of Color: Navigating Predominantly White Educational Settings, Alicia L. Moore
The Journal of Faith, Education, and Community
Abstract: This article explores the critical role of Relational Spiritual Knowing (RSK) as both a source of strength and a form of activism for African American educators navigating Predominantly White Institutions (PWIs). Through personal reflections and scholarly correlations, it examines how RSK empowers educators to assert their voices and identities in environments that have historically marginalized them. The integration of RSK into educational practices is presented as essential for creating more inclusive, equitable, and spiritually enriched academic spaces. The article also highlights the systemic challenges faced by African American educators, such as power dynamics, microaggressions, and tokenism, and how RSK …
“When Black Women Whisper”: An Exploration Of Why Black Women Stay In K-12 Education, Chelsea Lynne Murry
“When Black Women Whisper”: An Exploration Of Why Black Women Stay In K-12 Education, Chelsea Lynne Murry
LSU Doctoral Dissertations
Abstract
From low retention rates to race and gender biases to being overworked and undervalued in the classroom, Black women leave education at higher rates than any other demographic. This study highlighted the experiences of Black women in K-12 education settings, the role of support systems in their retention and advancement, and why they stay in K-12 education. The study used Counter-storytelling in Critical Race Theory, Black Feminist Thought, and Womanism to examine the race and gender inequities that Black women face and to highlight their lived experiences. Through the use of Sista Circles/focus groups and one-on-one interviews, the research …
Institutionalizing Normality: Disability, Productivity, And Higher Education, Ashley Dirzis
Institutionalizing Normality: Disability, Productivity, And Higher Education, Ashley Dirzis
Student Theses
This thesis examines how capitalism and neuronormative domination shape the structures and values of academic institutions, affecting faculty, students, and research subjects alike. By privileging productivity, conformity, and efficiency in the pursuit of income, universities often marginalize those who diverge from normative standards of thinking, behavior, and embodiment, particularly disabled individuals. Drawing on Marta Russell’s Disability and Capitalism and the shaping of disability by capitalist systems, Robert Chapman’s notion of the "Empire of Normality" and Jay Dolmage’s concept of the retrofit from Academic Ableism, this paper analyzes how academia reinforces ableist norms. It explores the realities and barriers that …
The Impact Of Educators’ Perceptions Of Neurodivegence On Their Self-Efficacy In Teaching Middle And High School Students With Adhd And Autism In Rural Minnesota, Nicolle D. Bettcher Erickson
The Impact Of Educators’ Perceptions Of Neurodivegence On Their Self-Efficacy In Teaching Middle And High School Students With Adhd And Autism In Rural Minnesota, Nicolle D. Bettcher Erickson
Dissertations, Theses, and Projects
ABSTRACT
The purpose of this phenomenological qualitative study was to explore how we can best support our teachers in matching our ever-changing educational landscape, specifically our neurodivergent learners. When educating neurodivergent students (students with autism or attention deficit hyperactivity disorder), we must understand how to teach these creative, sometimes misunderstood individuals and unleash their full potential. To do so, we need educational practitioners who have healthy perceptions of what it means to be neurodivergent and educators who understand both the talents and hurdles that being neurodivergent may entail. This study examined how non-special education teachers' perceptions of neurodivergence correlated with …
Storytelling As Research Methodology And Pedagogy: Connecting The Researcher And Practitioner Through Narrative Inquiry, David Wolff
The Interactive Journal of Global Leadership and Learning
The most effective teachers are reflective teachers. Reflective teachers are curious about their pedagogy and their impact on student learning and often seek out opportunities to formalize their reflective process and share their stories about their teaching practices. Teachers’ knowledge is founded in their stories of experience (Ciuffetelli et al., 2011). The author positions themselves as the researcher in this autoethnographic narrative inquiry, or self-study. As the researcher, they use the narrative inquiry methodology to study themselves and explore the learning process of using storytelling in their Social Studies methods course in a Teacher Education program while exploring the research …
Guardians Or Bystanders? Examining School Shooting Responses In The Southern United States, Andre L. Tompkins Ed.D.
Guardians Or Bystanders? Examining School Shooting Responses In The Southern United States, Andre L. Tompkins Ed.D.
Journal of Educational Research and Practice
School shootings challenge educational safety, demanding effective leadership strategies. The Robb Elementary School shooting in Uvalde, Texas, which claimed the lives of 19 children and 2 teachers, heightened concerns about campus vulnerabilities, urging administrators to prioritize student protection. I performed a qualitative study interviewing principals, teachers, parents, and community leaders to examine their experiences addressing campus threats. The findings revealed three themes: (1) ineffective leadership affects campus safety, (2) prompt actions enhance trust in leadership, and (3) connecting with others enhances safety. In this study, I spotlight the crucial role that proactive leadership plays in building the coalitions needed to …
Role-Ing While Bipoc: Understanding The Experiences Of Table Top Role Playing Game Players Of Color, Jordan K. Posey
Role-Ing While Bipoc: Understanding The Experiences Of Table Top Role Playing Game Players Of Color, Jordan K. Posey
Dissertations
In 2015, controversy surrounded the interactive computer game Mission US: Flight to Freedom. The game was unveiled as an accessible way to teach about American chattel slavery by mixing elements normally associated with roleplaying games (RPGs), Tabletop Roleplaying Games (TTRPGs), and social studies curriculum. The conversations surrounding the game exemplify the complicated history of RPGS/TTRPGs and the limitations of gamification in educational settings. This qualitative study aimed to analyze aspects of gaming culture through a critical race lens by documenting the experiences of Tabletop Roleplaying Game (TTRPG) players identifying as Black, Indigenous, and a Person of Color (BIPOC). Using a …
Project-Based Flipped Classroom (Pjbfc) For Enhancing 4c Skills In Geography Learning, Ika Listiqowati, Budijanto Budijanto, Sumarmi Sumarmi, I Nyoman Ruja, Exsa Putra, Nor Asniza Ishak
Project-Based Flipped Classroom (Pjbfc) For Enhancing 4c Skills In Geography Learning, Ika Listiqowati, Budijanto Budijanto, Sumarmi Sumarmi, I Nyoman Ruja, Exsa Putra, Nor Asniza Ishak
Jurnal Pendidikan Geografi: Kajian, Teori, dan Praktek dalam Bidang Pendidikan dan Ilmu Geografi
This study aims to develop a Project-Based Flipped Classroom (PjBFC) learning model to enhance geography education students' 4C skills when submitting research projects related to geography and geography education. It also seeks to evaluate the effectiveness of the PjBFC model in improving these skills during the submission of research proposals in the field. The development process follows the ADDIE framework, consisting of assessment, design, development, implementation, and evaluation. Two validators validated the PjBFC learning model, along with the learning materials and tools. The implementation phase, or field trial, involved observing the product in use, with 60 students from the Geography …
In Memoriam - Nora Sabelli: Master Orchestrator Of Grant Programs And Mentor For Advancing The Interdisciplinary Learning Sciences Field, Eric Hamilton, Jeremy Roschelle, Roy Pea, Barbara Means, Louis Gomez, Kim Gomez, Nancy Butler Songer
In Memoriam - Nora Sabelli: Master Orchestrator Of Grant Programs And Mentor For Advancing The Interdisciplinary Learning Sciences Field, Eric Hamilton, Jeremy Roschelle, Roy Pea, Barbara Means, Louis Gomez, Kim Gomez, Nancy Butler Songer
Education Division Scholarship
On Friday, September 6, 2024, the learning sciences field lost a giant in Dr. Nora Sabelli, 87 years old, a personal mentor to many researchers and an inspiration to so many learning scientists and STEM leaders. Nora’s first professional career was as a computational chemist, and later she became a passionate leader in research for improving STEM education. Nora’s time as a senior program officer at the National Science Foundation’s (NSF) Education and Human Resources (EHR) directorate was legendary; she was a force of nature who reshaped funding priorities for stronger science and a stronger connection of science to education …
Examining The Creative Process Of Visual Artists: A Phenomenological Study, Filiberto Vargas
Examining The Creative Process Of Visual Artists: A Phenomenological Study, Filiberto Vargas
Dissertations
Creativity fuels problem solving and innovation, driving both economic growth and individual success. Yet, many schools and organizations fail to nurture it. Today, there is a decline in creativity scores among U.S. students. This is concerning since many of these students will be the future leaders of organizations and communities. For this reason, this dissertation explores the creative process of visual artists to better understand how creativity can be cultivated. Visual artists' perspectives and sense-and-meaning-making processes offer a unique view of innovation and creativity. However, there is limited research on the creative processes of contemporary visual artists from culturally diverse …
The Caseload Chronicles: Investigating The Case Manager Role Through The Perspectives Of Current Special Education Teachers, Khalil Milad Abouhamad
The Caseload Chronicles: Investigating The Case Manager Role Through The Perspectives Of Current Special Education Teachers, Khalil Milad Abouhamad
University of the Pacific Theses and Dissertations
Teacher attrition and resulting shortages have become severely problematic across the United States. This is especially true within special education. This study employs role theory (Kahn et al., 1964) to isolate the case manager role carried by special education teachers, investigate it through the stories of current practitioners, and establish it within academia. Burnout theory (Maslach, 1993) provides a lens through which to evaluate the strain of working conditions surrounding the case manager role. Elements of narrative inquiry (Clandinin, 2006; Creswell & Guetterman, 2019) in the form of 1-1 interviews with current IEP case managers from across California provided the …