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Problem-Solving Tips For School Business Officials, David Alan Dolph

Educational Leadership Faculty Publications

School business officials must be able to analyze problems and develop effective solutions. Arriving at solutions involves identifying the relative importance of the problem, what is known additional information is required, who is involved, what’s at risk, and the ultimate goal.

Most problems are easily resolved based on policy, experience, and knowledge of school business. However, some problems are more complex. School business officials don’t always have all the information they need, aren’t familiar with the personnel involved, or are faced with conflicting priorities.

A handbook on data-based decision making (Kowalski 2009) offers a basic format involving three steps:

1. …