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Full-Text Articles in Curriculum and Instruction
The Interface Of Technology In Culinary Arts Education, Robert C. Cawley
The Interface Of Technology In Culinary Arts Education, Robert C. Cawley
UNLV Theses, Dissertations, Professional Papers, and Capstones
Introduction:
A culinary educator must make many decisions that affect the day-to-day activities in both the classroom and the lab. One of the more important decisions is how to select the most appropriate technology to implement for use in teaching and administrative activities. The research presented here is intended to help the educator identify specific needs, decide where the use of technology is desirable, and offer information designed to help the educator make an informed decision about using technology as a teaching tool.
Purpose Statement:
The purpose of this paper is to inform the culinary educator about the technology available …
Who Calls The Shots In Dining Customer Service, Kendi Root
Who Calls The Shots In Dining Customer Service, Kendi Root
UNLV Theses, Dissertations, Professional Papers, and Capstones
Introduction:
Americans have become impatient with poor dining service standards. Some believe a depressed economy, lack of skilled labor, and even bad customers have contributed to a new epidemic (Kim & Chen, 2010). Bottom line, most paying customers probably prefer a pleasant service staff to an unpleasant one. Service staff with pleasant personalities and positive attitudes impact the customer experience and overall satisfaction (Ryan & Ployhart, 2003; Barrash, & Costen, 2008). Grandey in 2003 coined this “QSD” or quality service delivery.
Case Synopsis:
The case study depicts a critical service incident with a dining service encounter in an upscale, full …