Community College Leadership Commons^™

Recalibrating Student Services: Examining Staff Perceptions Of Services During Covid-19, Justin White

Graduate Theses and Dissertations

As a result of the 2019 global coronavirus pandemic, nearly every business and industry in the United States was forced to adapt its operations to accommodate the restrictions that a community health crisis necessitated. This study examined the experiences of front-line Enrollment Services staff while serving students during the pandemic at one community college in the Midwestern United States. The study focused on staff perceptions of how college policies, processes, and leadership affected the student onboarding experience that encompasses the complete path a student takes from beginning as an applicant to becoming an enrolled student in the classroom. The study …