Education Commons^™

The Impact Of Instructor Immediacy And Social Presence On Online Students' Academic Success: A Hermeneutical Phenomenology Study, Colette B. Lazenka

Doctoral Dissertations and Projects

The purpose of this qualitative phenomenological study was to describe the experiences of instructor social presence and immediacy on student success for asynchronous online students at universities that offer asynchronous learning in Southern California. The theory guiding this study was Short’s theory of social presence, as it explains the real and present interaction that affects the saliency and interpersonal relationships of the participants. The methodology for this qualitative study followed a hermeneutical phenomenological design of 10 asynchronous online students enrolled in universities in Southern California. Data were collected using individual interviews, letter writing, and a focus group. The data analysis …

Reconnaissance: Relationship Between Social Presence And Knowledge Construction In Second Life, Leah A. Hardesty

Organization, Information and Learning Sciences ETDs

This qualitative research study explored levels of social presence in Second Life (virtual world) associated with phases of knowledge construction. The study explored images and data collected from users at two discussion-based activities. The findings revealed the three levels of social presence, according to the Interactional Process Model of Social Presence developed by Schultze and Brooks. Social presence established a sense of mutual monitoring of users that increased users’ sense of presence. This made their virtual interactions more real. Various phases of knowledge construction were observed as specified in the Interaction Analysis Model developed by Gunawardena, Lowe and Anderson. Knowledge …

First And Lasting Impressions: Creating Course Tour Videos To Guide Online Students, Melony Shemberger

Pedagogicon Conference Proceedings

Online course design has gained increased attention in education, given the global health crisis brought on by COVID-19. Students need to familiarize themselves at the beginning of an online course to be successful. An important item often overlooked, however, is the inclusion of a course tour video, which can help serve as an effective orientation for a student new to the course. This article will share best practices and insights on how to make a brief video guiding students to navigate a course more effectively, setting them up for success.

Photogravr: Interactive Photography Education In Virtual Reality, Barrett Philip Lo

Graphic Communication

The augmented, virtual, and mixed reality industry has grown significantly in recent years as technological advances improve user experiences. Together with an increasingly remote-work-enabled world, virtual reality (VR) presents an opportunity to provide immersive and interactive experiences no matter time nor place. In this project, we seek to evaluate the VR technology’s ability to match the educational outcomes of traditional in-person hands-on learning. Additionally, we seek to compare the effect of social presence on learning outcomes of students in educational VR simulations with a human-like instructor versus an abstract non-human instructor. To meet these research goals, we develop a VR …

Almost Like Being There: Embodiment, Social Presence, And Engagement Using Telepresence Robots In Blended Courses, Karen G. Hickenbottom

Education Dissertations

As students’ online learning opportunities continue to increase in higher education, students are choosing not to come back to campus in-person for a variety of personal, health, safety, and financial reasons. The growing use of video conferencing technology during the COVID-19 pandemic allowed classes to continue, but students reported a sense of disconnectedness and lack of engagement with their classes. Telepresence robots may be an alternative to video conferencing that can provide learning experiences closer to the in-person experience, which also provides a stronger sense of embodiment, social presence, and engagement in the classroom. This study explored the use of …

Investigating Students’ Perceptions Of Screencasting Style Of Video Feedback In Online Courses, Patrick R. Lowenthal, Holly S. Fiock, Dana L. Shreaves, Eric S. Belt

Educational Technology Faculty Publications and Presentations

Feedback is an essential part of the learning process. Asynchronous online courses are marked by an abundance of text-based feedback. Yet, video feedback in asynchronous online courses is a nascent field of inquiry. This study investigated student perceptions of screencasting style of video feedback in online courses. During this course, students received video feedback from their instructor, and provided and received video feedback to their peers. A total of 84 graduate students completed an end-of-course survey between 2018 and 2020 that focused in part on student satisfaction and perceived learning with video feedback and overall perceptions of social presence. Results …

A Phenomenological Study: The Lived Experience Of Self-Described Math-Anxious Students Attending College Online, Toni Nicole Sawhill

Doctoral Dissertations and Projects

The purpose of this transcendental phenomenological study is to describe the lived experience of mathematics anxiety for self-described math-anxious students who completed an undergraduate mathematics course online at a university in the Pacific Northwest part of the United States. The theory guiding this study is community of inquiry (COI) introduced by early pragmatist philosophers C. S. Peirce and John Dewey and further developed by D. Randy Garrison, Terry Anderson, and Walter Archer as mathematics anxiety is a learned behavior based on students’ experiences. This research study answers the central research question: What are the lived experiences of mathematics anxiety for …

The Importance Of Building A Social Presence In The Online Classroom, Amanda W. Joyce

Pedagogicon Conference Proceedings

While important, many of the guidelines put in place to prevent disease transmission during the Covid-19 pandemic (social distancing, quarantining, facial coverings, etc.) have created challenges to building student-student and student-faculty relationships. However, these relationships are, according to the Community of Inquiry model (Garrison et al., 2000), essential to learning. The purpose of this piece is to explore strategies to build social presence in the classroom to benefit students and faculty alike. Strategies such as the strategic use of discussion boards, collaborative assignments, class announcements, extra credit, and more are discussed in the context of improving student learning without significantly …

Exploring Student Perceptions Of Asynchronous Video In Online Courses, Patrick R. Lowenthal

Educational Technology Faculty Publications and Presentations

Research suggests that video can improve social presence in online courses. Video, though, is not a panacea; rather the success of video use depends in part on how and when it is used. Online instructors are increasingly using video in various ways, but questions remain on which types of videos students value most when it comes to establishing social presence. Given this, this mixed-methods sequential explanatory study explored student perceptions of three types of asynchronous video: video announcements, instructional videos, and video feedback. The results suggest that while video has the potential to improve social presence, it ultimately depends on …

Lgbtq+ College Students' Perceptions Of Social Presence And Self-Disclosure In Online Learning: A Single-Case Study, Scott Anthony Wright

Graduate Theses and Dissertations

Social interaction among learners plays a significant role in online learning environments (Garrison, 2006; Kreijns et al., 2014; Mykota, 2017). The construct of social presence in online courses is important because it influences interaction and connectedness among learners and its effects on their learning outcomes and emotional well-being. Social presence at its essence refers to how an individual is perceived as a "real person" in an online environment (Gunawardena & Zittle, 1997). Online students must decide what aspects of their social identities they share in their interactions with their peers and instructors. Furthermore, LGBTQ+ students must negotiate what aspects of …

Characteristics Of Initial Posts And Peer Engagement: Density Score Analyses For Social Presence In Online Discussions, Kathy Hanselman, Leping Liu

Journal of Educational Technology Development and Exchange (JETDE)

A common activity in online courses that allows for student interaction is the asynchronous discussion; however, discussions do not inherently lead to meaningful engagement among students. This study explores how the moves that students make in their initial discussion posts influence the emotional engagement of their peers in response posts. 1500 asynchronous online discussion messages were collected from an undergraduate online course offered at a western state university. 608 online discussion threads were analyzed to determine how the characteristics of initial posts are associated with the engagement in peer responses. Six characteristic variables from initial posts were identified and analyzed. …

Human-Robot Teaming Configurations: A Study Of Interpersonal Communication Perceptions And Affective Learning In Higher Education, Bryan Abendschein, Chad Edwards, Autumn P. Edwards, Varun Rijhwani, Jasmine Stahl

Journal of Communication Pedagogy

Technology encourages collaboration in creative ways in the classroom. Specifically, social robots may offer new opportunities for greater innovation in teaching. In this study, we combined the established literature on co-teaching teams with the developing field of machine actors used in education to investigate the impressions students had of different team configurations that included both a human and a robot. Participants saw one of three teams composed of a human and a social robot with different responsibilities present a short, prerecorded lecture (i.e., human as lead teacher-robot as teaching assistant, robot as lead teacher-human as teaching assistant, human and robot …

Exploring Student Perceptions Of Flipgrid In Online Courses, Patrick R. Lowenthal, Robert L. Moore

Educational Technology Faculty Publications and Presentations

Asynchronous video-based discussions have affordances that can address some of the constraints of asynchronous text-based discussions. However, little research has been conducted on the use of asynchronous video-based discussions in online courses. As a result, the purpose of this exploratory study was to investigate students’ perceptions of using Flipgrid for asynchronous video-based discussions in fully online courses. We used a cross-sectional survey design to survey 79 students who used Flipgrid in a fully online course. Students overall reported that they liked using Flipgrid, it was easy to use, and that it helped improve social presence. In this paper, we will …

Exploring Student Perceptions Of Flipgrid In Online Courses, Patrick R. Lowenthal, Robert L. Moore

STEMPS Faculty Publications

Asynchronous video-based discussions have affordances that can address some of the constraints of asynchronous text-based discussions. However, little research has been conducted on the use of asynchronous video-based discussions in online courses. As a result, the purpose of this exploratory study was to investigate students’ perceptions of using Flipgrid for asynchronous video-based discussions in fully online courses. We used a cross-sectional survey design to survey 79 students who used Flipgrid in a fully online course. Students overall reported that they liked using Flipgrid, it was easy to use, and that it helped improve social presence. In this paper, we will …

Social Presence In Online Counselor Education, Courtney M. Holmes, Christine Reid, Carolyn Hawley, Christopher Wagner

Journal of Counselor Preparation and Supervision

Outcome research in online counselor education is lacking as is the focus on online teaching andragogy. To address this gap, the Community of Inquiry framework and social presence are discussed within the context of online learning in a counselor education program. Data were collected in a counselor education program in the mid-Atlantic comparing online and on-campus learning outcomes and perceptions of social presence in the classroom. On-campus learners had significantly higher perceptions of social presence when compared with online learners, although perceived level of social presence was not correlated with learning outcomes. Implications for counselor education are discussed.

Social Presence And Online Discussions: A Mixed Method Investigation, Patrick R. Lowenthal, Joanna Dunlap

Educational Technology Faculty Publications and Presentations

Researchers have been investigating social presence in online learning for decades. However, despite this continued research, questions remain about the nature and development of social presence. The purpose of this mixed method exploratory case study was to investigate how social presence is established in online discussion forums in an asynchronous online course. The results suggest that social presence is more complicated than previously thought. In particular, situational variable such as group size, instructional task, and previous relationships influence how social presence is established and maintained in online courses. In the following paper, we report the results of our inquiry and …

Video Feedback: Is It Worth The Effort? A Response To Borupe Et Al., Patrick R. Lowenthal

Educational Technology Faculty Publications and Presentations

It is easier than ever to provide video feedback. Research has shown that video feedback, among other things, can help increase conversational and afective communication. However, research also suggests that despite its benefts, instructors and students might prefer text-based feedback. The following paper responds to research by Borup, West, and Thomas (Educ Technol Res Dev 63(2): 161–184. https://doi.org/10.1007/s11423-015- 9367-8, 2015), describes the value of their research, how it can be applied, some limitations, and future areas of research in a time where colleges are shifting to digital

Enhancing Instructor Credibility And Immediacy In The Design Of Distance Learning Systems And Virtual Classroom Environments, Miguel Ramlatchan, Ginger S. Watson

Distance Learning Faculty & Staff Publications

What are the optimal techniques for applying the latest generation of telepresence, video conferencing, and communication technologies in distance education and virtual classroom designs? If human beings use more than voice to communicate, what implications does the ability to more effectively replicate eye-to-eye contact have in collaborative distance education? This research study explored the effects of perceived faculty credibility and immediacy during virtual classroom presentations. This quantitative experiment created four independent treatments that varied the video resolution and varied the ability of the instructor to maintain virtual eye-contact with students during each presentation. Participants were assigned into one of the …

Bringing C.A.R.E. To The Online Classroom, Charlotte A. Jones-Roberts

FDLA Journal

Incorporating the element of care is important in creating a positive, online learning experience. This is even more true in the time of the COVID-19 pandemic, and students are reporting increased feelings of stress and isolation. Combining the ideas of humanized online learning, social presence, and care can help instructors to foster and nurture online learning communities. The author attempts to simplify itemized strategies instructors can employ to form the mnemonic device “C.A.R.E.” which stands for: Connection, Attention, Respect, and Energy.

Focusing On Social Presence In An Electronics Course At A Two-Year College: An Action Research Study, Sherisse G. Jackson

Theses and Dissertations

Using a phenomenological approach, this action research study explored the influence of social presence (Garrison et al., 2000) on the achievement of students who were enrolled in Electronics, a two-year college course. Social presence was facilitated through the use and study of reciprocal teaching (Green, 2000), a collaborative learning strategy that has the potential to foster the development of social presence and is inherently culturally responsive (Gay, 2010). Qualitative data were generated through interviews with students, practitioner reflective notes, and classroom observations during the intervention. Analysis and interpretation of the data indicated student-participants had positive experiences during the intervention and …

Customer Evaluation Of Managers' Responses To Online Complaints, Eric Olson

Eric D. Olson

Managers have begun to respond to customers' online reviews of services on online review websites. However, it is not known how viewers evaluate company-initiated service recovery in the form of manager responses to online reviews. This research has three objectives: (1) to explore how managers are currently responding to electronic word of mouth; (2) to investigate whether a manager's response to electronic negative word of mouth (eNWOM) positively influences viewers' behavioral intentions; (3) to examine which elements in a manager's responses increases viewers' evaluations of trust and behavioral intentions towards the company. Three studies were conducted, one for each objective. …

A Mixed Methods Study Of The Implementation Of Collaborative Technology Tools For Enhancing Collaboration And Student Engagement In Online Learning: Faculty Experiences And Student Perspectives, Ayshah Abdullah Alahmari

Theses and Dissertations

The appropriate implementation of collaborative technology tools in online courses leads to a culture of social learning where technology empowers students to take central roles in their learning. Yet, critical questions still exist about how faculty design, develop, implement collaborative eLearning activities using technology tools that support collaboration and student engagement in online courses, and what perspectives students have toward their experiences while participating in these activities. The purpose of the study is to explore the experiences of faculty members implementing collaborative technology tools in online courses to support collaboration and student engagement, in addition, to obtain the perspectives of …

Prove You Are Not A Dog: Fostering Social Presence In Online Learning, David J. Mulder

Faculty Work Comprehensive List

Learning online can be isolating for students. Some students may prefer to be anonymous—on the outset, at least—until they feel comfortable participating in the course. Many instructors value interaction between students or between the student and the instructor, and without a sense of “presence” in the online classroom, some students will be reticent to participate. It is thus incumbent on instructors and instructional designers to create courses that foster interaction between users to develop this sense of being “a real person” online. This chapter examines the concept of social presence, articulates reasons high social presence is a desirable feature in …

The Challenge Of Providing High-Quality Feedback Online: Building A Culture Of Continuous Improvement In An Online Course For Adult Learners, Emily Hodge, Susan Chenelle

Department of Educational Leadership Scholarship and Creative Works

Scholars of online learning have acknowledged the additional challenges an online format poses to relationship building and providing effective feedback. This article describes the authors’ experiences providing feedback to adult learners in an online educational leadership course, the challenges they encountered in providing this feedback in a timeframe and manner to which students were receptive, and their research into how to build a culture of continuous improvement in an online course for adult learners. The authors conclude that effective online feedback occurs when course projects are sequenced to provide opportunities for students to receive and engage with feedback formatively, when …

Adult Nursing Students’ Perceptions Of Social Presence In Facilitator-Created Subject- Specific Videos In An Online Nursing Course, Jamie Anne Marcus

Theses and Dissertations

The literature established that online instruction consists of cognitive, teaching, and social presence. Studies on the element of social presence linked text-based delivery of instruction with learners’ feelings of isolation and disengagement. This research findings prompted this facilitator creation of five-to-seven-minute companion videos that aligned and complemented weekly text-based learning modules to ascertain students’ perceptions of these videos as a medium for channeling social presence.

Post-video viewing surveys yielded responses to pragmatic and emotional questions. Pragmatic questions were aimed at the visual impact of professor’s delivery of information. Emotional questions gauged the students’ feelings of connectivity with the facilitator. Triangulated …

Live Synchronous Web Meetings In Asynchronous Online Courses: Reconceptualizing Virtual Office Hours, Patrick R. Lowenthal, Joanna C. Dunlap, Chareen Snelson

Educational Technology Faculty Publications and Presentations

Most online courses rely solely on asynchronous text-based online communication. This type of communication can foster anytime, anywhere reflection, critical thinking, and deep learning. However, it can also frustrate participants because of the lack of spontaneity and visual cues and the time it takes for conversations to develop and feedback to be shared, as well as the self-directedness and discipline it requires of participants to regularly check in and monitor discussions over time. Synchronous forms of communication can address some of these constraints. However, online educators often avoid using synchronous forms of communication in their courses, because of its own …

In Search Of A Better Understanding Of Social Presence: An Investigation Into How Researchers Define Social Presence, Patrick R. Lowenthal, Chareen Snelson

Educational Technology Faculty Publications and Presentations

Research on social presence and online learning continues to grow. But to date, researchers continue to define and conceptualize social presence very differently. For instance, at a basic level, some conceptualize social presence as one of three presences within a Community of Inquiry, while others do not. Given this problem, we analyzed how researchers in highly cited social presence research defined social presence in an effort to better understand how they are defining social presence and how this might be changing over time. In this article, we report the results of our inquiry and conclude with implications for future research …

Students Perceptions Of Interactions In A Blended Synchronous Learning Environment: A Case Study, Sheri Lyn Conklin

Boise State University Theses and Dissertations

Social presence has been analyzed in online asynchronous environments within higher education. The current study was designed to garner insight into students’ perceptions of social presence within the Blended Synchronous Learning Environment (BSLE). This environment is unique since it includes both the face-to-face classroom and an online synchronous classroom in one environment. The research described in the current paper was a case study designed to examine the experiences of graduate students in two blended synchronous classes. Specifically, the research examined students’ perceptions of interactions within the BSLE. Analysis included an examination of how students described interactions with their peers, the …

The Structure Of Discussions In An Online Communication Course: What Do Students Find Most Effective?, Laura Jacobi

Communication Studies Department Publications

The purpose of this study was to explore the perspectives of students regarding what was effective about the way in which the asynchronous discussions were structured in an upper level online organizational communication course. Surveys from 27 student participants were used, with questions focused upon the structure of discussions in the online course as compared to other online courses and to traditional classrooms. Results indicate structured and relevant discussion prompts, small group placement, visible postings, and required weekly postings as significant factors to student success. The majority of students also found online discussions more effective than live discussions in traditional …

Student Perceptions Of The Use Of Multimedia For Online Course Communication, Jaclyn Krause, Laura Portolese, Julie Bonner

All Faculty Scholarship for the College of Education and Professional Studies

A great deal of research exists in the use of multimedia communications in online classrooms as a means of furthering student engagement. However, little research exists that examines the perceptions of students when such technologies are used. Additionally, it is unclear that students are likely to engage in the use of such technologies when available. This research explores the perceptions of 69 students taking both online and hybrid undergraduate project management courses. Specifically, the study seeks to explore how students experienced the use of multimedia by their instructor and classmates in both online announcements and discussions, as well as whether …