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Exploring A Quality Assurance Tool On Remote Academic Advising For Higher Education Traditionally Underrepresented Students In Distance Education, Katrieva S. Jones Munroe

Theses and Dissertations

The purpose of this research is to fill the gap in the literature by examining organizational stakeholders' perceptions of access to remote academic advising. Over the past years, traditionally underrepresented student enrollments in distance education at community colleges have increased, yet the retention rate of online students compared to on-campus students have decreased (Breit & Schreyer, 2018). The gap between ideal and reality serves as a powerful blind spot toward the lack of access to remote student support services in higher education. Remote access to technology and student support services (e.g. academic advising) negatively influence student persistence, retention and graduation …