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Full-Text Articles in Education
Institutional Satisfaction With Online Program Management (Opm) Providers, Michael Graham
Institutional Satisfaction With Online Program Management (Opm) Providers, Michael Graham
Dissertations
Abstract
The online program management (OPM) industry is a multibillion-dollar business that works with the higher education industry. Once primarily a tuition revenue share model that marketed and enrolled new programs for institutions, the OPM business is evolving. Fee-for-service payments and services such as coaching and instructional design are now part of the OPM landscape. Although higher education institutions are spending billions of dollars, there has been very little academic research into this phenomenon. This study examines the satisfaction of higher education institutions with OPM providers. This quantitative study utilizes Oliver’s expectation confirmation theory to understand why institutions may be …
University Auxiliary Services: A Review Of Factors Impacting Privatization Decisions, Rita S. Gordon
University Auxiliary Services: A Review Of Factors Impacting Privatization Decisions, Rita S. Gordon
Dissertations
The dynamics of higher education funding present unique challenges and opportunities for administrators. One method university administrators employ to contain expenses and provide additional revenue is privatization of academic and non-academic services.
The purpose of this quantitative study was to investigate the specific factors considered in a decision to privatize bookstore and/or dining service operations, and perceptions about whether the post-privatization decision met pre-privatization expectations. Gordon’s (2019) Privatization Decision Framework was created based upon existing research and then used to develop survey questions. Twelve pre-privatization decision factors, nine post-privatization contracted relationship expectation factors, overall satisfaction with the privatization decision, and …