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Empirical Lecturers' And Students' Satisfaction Assessment In E-Learning Systems Based On The Usage Metrics, Sulis Sandiwarno

REID (Research and Evaluation in Education)

Nowadays, in the pandemic of COVID-19, e-learning systems have been widely used to facilitate teaching and learning processes between lecturers and students. Assessing lecturers' and students' satisfaction with e-learning systems has become essential in improving the quality of education for higher learning institutions. Most existing approaches have attempted to assess users' satisfaction based on System Usability Scale (SUS). On the other hand, different studies proposed usage-based metrics (completion rate, task duration, and mouse or cursor distance) which assess users' satisfaction based on how they use and interact with the system. However, the cursor or mouse distance metric does not consider …