Education Commons^™

Personality, Presence, And The Virtual Self: A Five-Factor Model Approach To Behavioral Analysis Within A Virtual Environment, Michael Patrick Mccreery

UNLV Theses, Dissertations, Professional Papers, and Capstones

For several decades, researchers have explored the existence of the virtual self, or digital embodiment of self found within an avatar. It was surmised that this new component of one’s overall identity not only existed in conjunction with the public and private persona, but was replete with the necessary physical and psychological characteristics that facilitate a broad range of cognitive, cultural, and socio-emotional outcomes found within a virtual environment (e.g., Second Life, World of Warcraft). However, little is known with regard to whether these characteristics do indeed impact behavioral outcomes. For this reason, this study employed an observational assessment method …

Teacher Gesture In A Post-Secondary English As A Second Language Classroom: A Sociocultural Approach, Natalie Hudson

UNLV Theses, Dissertations, Professional Papers, and Capstones

Vygotsky (1978) uses the example of gesture in a child, stating that finger pointing represents an interpersonal relationship, and only after this cultural form is internalized can an intrapersonal relationship develop. Language learning must be viewed in the context of social interaction, and the gesture of others, specifically language instructors toward their students, is a form of social interaction worthy of attention. Newman and Holzman (1993) discuss the idea of performance as a mode of semiotic mediation related to meaning making. Daniels, Cole, and Wertsch (2007) also discuss the concept of performance, stating that gestures are tools which assist performance. …

The Interface Of Technology In Culinary Arts Education, Robert C. Cawley

UNLV Theses, Dissertations, Professional Papers, and Capstones

Introduction:

A culinary educator must make many decisions that affect the day-to-day activities in both the classroom and the lab. One of the more important decisions is how to select the most appropriate technology to implement for use in teaching and administrative activities. The research presented here is intended to help the educator identify specific needs, decide where the use of technology is desirable, and offer information designed to help the educator make an informed decision about using technology as a teaching tool.

Purpose Statement:

The purpose of this paper is to inform the culinary educator about the technology available …

Who Calls The Shots In Dining Customer Service, Kendi Root

UNLV Theses, Dissertations, Professional Papers, and Capstones

Introduction:

Americans have become impatient with poor dining service standards. Some believe a depressed economy, lack of skilled labor, and even bad customers have contributed to a new epidemic (Kim & Chen, 2010). Bottom line, most paying customers probably prefer a pleasant service staff to an unpleasant one. Service staff with pleasant personalities and positive attitudes impact the customer experience and overall satisfaction (Ryan & Ployhart, 2003; Barrash, & Costen, 2008). Grandey in 2003 coined this “QSD” or quality service delivery.

Case Synopsis:

The case study depicts a critical service incident with a dining service encounter in an upscale, full …