Caring As A Fundamental Of Sustainability And Resilience In An Aboriginal Community, Denise Lawungkurr Goodfellow

Journal of Sustainability and Resilience

Caring is a fundamental of cultural/community sustainability and resilience among Aboriginal people. However, caring is not confined to community but, as this paper demonstrates can also be extended to both visitors and the wider society. The kindness engendered has application particularly in this time of COVID-19 for both tourism and mainstream society in general.

Marketing Transformation In Tourism Through Visual Ethnography, Isabel Coll-Barneto, Francesc Fusté-Forné

Journal of Sustainability and Resilience

This paper analyses the role of transformative tourism from the perspective of local establishments. The method is based on a visual ethnography study where 12 ecological accommodations located in Catalonia, north-eastern Spain, were asked to identify a photography that illustrates the philosophy of the establishments. Results discuss the meanings of the pictures focused on previous research in relation to the transformative facilitators. The physical, knowledge, social and psychological dimensions are analysed. The nature, the wood, and the relaxing areas are the most relevant elements provided by the hotels as part of their marketing strategy. Theoretical and practical implications are described.

Covid-19 And Hospitality Services: The Role Of Information Sources, Believability, Fear, And Behavioral Intentions, Shaniel Bernard, Imran Rahman, Sijun Liu, Luana Nanu

Journal of Global Hospitality and Tourism

Based on the Social Amplification of Risk Framework (SARF) and crisis decision theory, this study examined the influence of trust in different types of information sources on the believability of COVID-19 information (BCI). Furthermore, the influence of BCI on fearfulness and the corresponding influence of fearfulness on the intention to use hospitality services and stay at home are analyzed. Structural equations modeling, using data from 1,017 American consumers, successfully confirmed the significant influences of trust in media and government on BCI and the corresponding positive effect of BCI on fearfulness. Additionally, the negative effects of fearfulness on intentions to visit …

The Impact Of Terrorism On Risk Perceptions: An Analysis Of The Dutch Market Behavior And Attitudes Towards Egypt, Rami K. Isaac

Journal of Global Hospitality and Tourism

This research aims to gain a better understanding of the impact of terrorism on risk perceptions and attitudes of Dutch travel behavior towards Egypt. The research process involved an online self-administered method created with one of the leading research and web-based survey tools called Qualtrics. The questionnaire was filled in by 414 respondents. Findings indicate that (potential) Dutch tourists are less likely to take risks when traveling with children. For instance, people that usually travel with children state to avoid traveling to countries within the MENA region because of unrest related to terrorism. Over half of the sample size would …

Muslim-Friendly Medical Tourism, Noradiva Hamzah, Norlida H. M. Salleh, Izuli Dzulkifli, Tengku Wook

Journal of Global Hospitality and Tourism

Tourism has emerged as an important socio-economic activity as it is a promising sector in the global economy. In every industry, intellectual capital (IC) is a crucial knowledge-based asset. It has become the most potent element in the production of organizational wealth. This article intends to shed some light on the Islamic value (IV) dimension of Muslim-friendly medical tourism (MFMT). This study employed a case study approach on five hospitals. The data was collected through in-depth discussions, hospital tours, and interviews. Within-case analysis was conducted to analyze the data. This study found that the hospitals’ management highlighted that taqwa (piety) …

Game Theory – Applied To Tourism, Jean M. Tavares

University of South Florida (USF) M3 Publishing

Foreword

In ever increasingly competitive and challenging environments concerning the tourism industry worldwide, Game Theory is called upon to study scenarios of conflict and cooperation to help determine the most likely outcomes of tourism players striving to maximize their positions. Prof. Jean Tavares ́ latest manuscript ́Game Theory – Applied to Tourism ́ provides a solid theoretical backdrop supported by the practical application of a variety of case studies. In a simplified and reader-friendly manner, the book takes the reader through the depths of this fascinating field of study making it accessible and enjoyable.

Prof. Tavares ́ extensive experience and …

A User-Generated Content Analysis On The Quality Of Restaurants Using The Tourqual Model, Tiago S. Mondo, Andre R. C. Perinotto, Valerio Souza-Neto

Journal of Global Business Insights

The restaurant market is becoming more competitive, and businesses are challenged to differentiate themselves in this sector in terms of quality of services. This research aimed to identify the specific indicators for measuring the quality of restaurant service in Brazil. Based on a quantitative paradigm, we adopted a user-generated content analysis with a sample of 1,143,631 customer reviews from 35,611 restaurants in seven Brazilian cities available on the TripAdvisor platform. We collected and registered the data in text and analyzed the results with the support of T-LAB software. Moreover, we adopted TOURQUAL Protocol (Mondo, 2014) to identify the main requirements …

Co-Occurrence Network Analysis (Cna) As An Alternative Tool To Assess Survey-Based Research Models In Hospitality And Tourism Research, Mehmet A. Koseoglu, John A. Parnell, Hasan E. Arici

Journal of Global Business Insights

Hospitality and tourism (H&T) researchers employ structural equation modeling (SEM) and other multivariate techniques to test their models with survey data. These approaches assess relationships among constructs and model fit, but they do not highlight the most influential survey items or links among them. Other challenges include method-specific requirements for appropriate data, the best indices to identify optimal models, minimum sample sizes, missing data, and interpreting the results from complex models. Co-occurrence network analysis (CNA) can mitigate these limitations. This study validates CNA in the H&T field with a survey dataset that assesses market strategy, nonmarket strategy (NMS), organizational values, …

Beyond Fueling Our Bodies To Feeding Our Minds, Alicia Orea-Giner Dr., Francesc Fusté-Forné

Journal of Sustainability and Resilience

Food consumption in tourism is linked with creating sustainable experiences and promoting a new way of being fed and eating. This research note analyzes the relationship between new trends in food consumption and food tourism. From a descriptive approach, it reveals the meaningful connection between producers and consumers. Food tourism stakeholders should consider applying segmentation techniques to personalize its offer and create unique food experiences. Further research is required, especially concerning the Gen Z lifestyles and its impact on the future of food tourism.

Regenerative Tourism Model: Challenges Of Adapting Concepts From Natural Science To Tourism Industry, Asif Hussain, Marie Haley

Journal of Sustainability and Resilience

The study proposes a regenerative tourism model. The application of the natural science ideas of regeneration needs to be clarified before the tourism industry can adopt a regenerative tourism model. Without such clarification, there is a high risk of ‘green washing’ and inappropriate adaption of a regenerative model. The borrowing of natural science to industry and its application in social sciences confuse the essence of the true concept of regeneration. In a regenerative agriculture context restoring a holistic system that mimics nature and includes social and economic spheres contributes to improving the whole system. When a social system aims to …

International And Domestic Tourist Hunting: A Critical Review On Environmental And Socio-Economic Implications In Sub-Saharan Africa, Abel A. Mamboleo

Journal of Sustainability and Resilience

Tourist hunting is a regular consumptive wildlife utilization occurring within and outside core protected areas for trophies and leisure attainments. It is one of the most renowned tourism undertakings which involve the killing of animals for recreational purposes. In essence, hunters acquire trophies for different purposes including production of decorations and traditional medicines. Currently, there is a hot debate on whether to continues or cease tourist hunting as animal activists, some conservation stakeholders believe that hunting is cruel to animals and threat to ecosystems. In this paper, the author reviewed and analyzed various documented evidences which opponents and proponents of …

Tourism Observatories For Measuring The Covid-19 Impact On Tourism, Georgia Zouni Dr., Stavros Hatzimarinakis, Sotirios Varelas

Journal of Sustainability and Resilience

Coronavirus pandemic (COVID-19) began at the end of 2019 and since then has led to a period of global transformations and changes for all aspects of the economy, tourism included. A fundamental action to mitigate the socio-economic impacts of COVID-19 and accelerate recovery is the setup of local sustainable tourism observatories (UNWTO, 2020). This paper proposes a system theory-based framework for measuring the COVID-19 impact on tourism at regional and local level, using a mixed qualitative and quantitative methodology combined with the UNWTO and United Nations’s recommendations for COVID-19 Tourism Recovery.

Revisit Hospitality And Tourism Research Rankings In Six Journals: Second Decade Of The New Millennium, Yuehan Cao, Jiyeon Jeon, Liang R. Tang, Xi Wang

Journal of Global Hospitality and Tourism

The purpose of this research was to replicate an earlier study that analyzed hospitality and tourism research contributions in the first decade of the new millennium (Park et al., 2011) using a time frame of 2010-2019. The present study reviewed six top-tier hospitality and tourism journals, including the International Journal of Hospitality Management, Journal of Hospitality & Tourism Research, Cornell Hospitality Quarterly, Tourism Management, Journal of Travel Research, and Annals of Tourism Research. The papers were classified by research themes in the hospitality and tourism categories, respectively. The results offered the rankings by publication …

Tourism Products And Sentiment Analysis, Ibrahim A. Ozen

University of South Florida (USF) M3 Publishing

OVERVIEW

Reviews about tourism products in online environments are an important data source for tourism businesses, destination managements and tourists. Tourist reviews online are completely unbiased reviews created voluntarily by tourists. Therefore, important feedback is provided for tourism businesses and destinations in the evaluation of tourism products. Collecting and analyzing tourist comments and transforming them into strategic information will create an important competitive power. Sentiment analysis, which is a sub-field of text mining, is a field of study that analyzes people’s ideas and thoughts about tourism products and services from text-based comments. Sentiment analysis can be applied at the document …

Marketing Tourism And Hotel Management Schools In The Context Of Higher Education Globalization And Student Mobility Through Improved Curriculum And Industrial Training Offerings, Ayse Bas Collins, Aysegul Gunduz Songur, Seden Dogan

Journal of Global Education and Research

Recent research from international statistics indicate an important flow of student mobility all over the world, creating a need to provide comprehensive information regarding educational institutions involved in the process. This study examines and compares tourism and hotel management (THM) programs at different levels, including the nature of programs offered, their curriculum, and internship components. A particular focus was given to the industrial training requirement as a core component of THM programs. Results showed both similarities and differences worldwide within the framework of the institutions compared. The findings may help all stakeholders in the education systems, including professionals, educators, students, …

Advances In Hospitality And Tourism Information Technology, Cihan Cobanoglu, Seden Dogan, Katerina Berezina, Galen Collins

University of South Florida (USF) M3 Publishing

Advances in Hospitality and Tourism Information Technology has the following chapters:

Chapter 1: Digital Marketing in Hospitality and Tourism

Chapter 2: The Importance and Role of Digital Marketing in the Preference of Touristic Products in Turkiye

Chapter 3: Virtual Reality Marketing in Hospitality and Tourism

Chapter 4: Contributions of Information and Communication Technologies to Cultural Tourism Experiences: Toward a Smart Destination

Chapter 5: Technology in Senior Living Communities

Chapter 6: Tourism Products and Sentiment Analysis

Chapter 7: Analytics in Hospitality and Tourism: Online Travel Reviews

Chapter 8: Wearable Technologies: Kinesthetic Dimension in Enriching Tourist Experience

ISBN: 978-1-7321275-8-6

TABLE OF CONTENTS …

Contributions Of Information And Communication Technologies To Cultural Tourism Experiences: Toward A Smart Destination, Alexandra Georgescu Paquin, Ainhoa Carballido Risco

University of South Florida (USF) M3 Publishing

OVERVIEW

Cultural tourism is a growing sector in which technologies play an important role. Location-based technology, or augmented, virtual and mixed reality, amongst many others, open up new possibilities for managers and at the same time enhance cultural tourism experience in all its stages. In this context, cities, and destinations in particular, need to innovate in order to assure a sustainable and competitive offer that benefits to both tourists and residents by facilitating their daily life through smart initiatives. The purpose of this conceptual chapter is to analyze how the creation of cultural tourism experience with information and communication technologies …

Wearable Technologies: Kinesthetic Dimension In Enriching Tourist Experience, Guzide Z. Egeli, Hulya Kurgun

University of South Florida (USF) M3 Publishing

OVERVIEW

Wearable technologies (WTs), started to play an important role within the tourism ecosystem. These technologies open up new possibilities for all types of tourism operators such as Destination Management Organizations (DMOs), airlines, hotels, cruise lines, theme parks, museums and other attractions in terms of offering competitive advantage and assuring a sustainable offer. In this context, tourism-related companies and destinations, in particular, need to employ new strategies and be innovate in order to meet the demand of sophisticated consumers, improve the satisfaction of the tourist and increase the overall tourism experience. Although the role of this technology is still very …

The Importance And Role Of Digital Marketing In The Preference Of Touristic Products In Turkiye, Gul Yilmaz, H. Neyir Tekeli

University of South Florida (USF) M3 Publishing

OVERVIEW

The rapid development of technology all over the world, the widespread use of the Internet in all areas has enabled consumers to benefit from digital marketing in their product purchasing activities. Tourism companies use digital platforms and channels for promotional purposes in touristic product marketing to reach potential tourists. Young people who are familiar with the technology make their hotel reservation or car rental preferences for the time period they need through digital platforms. They always take into account the so-called electronic advice (e- WOM) messages before selecting the destination. Tourists can easily examine the virtual images of the …

Virtual Reality Marketing In Hospitality And Tourism, King-Yin Wong

University of South Florida (USF) M3 Publishing

OVERVIEW

In the information explosion era, consumers are now better informed about different products and services than ever. It becomes increasingly challenging for every marketer to cater to the needs of these sophisticated consumers, which is their top priority amid the fierce competition. Capitalizing on its novelty and experiential nature, virtual reality (VR) is one of the latest technologies shown to have been effective in attracting and engaging consumers, particularly in the tourism industry. A complete understanding of VR technology and its strengths and weaknesses is conducive to a better assessment of the technological tool for marketers to determine the …

Analytics In Hospitality And Tourism: Online Travel Reviews, Estela Marine-Roig

University of South Florida (USF) M3 Publishing

OVERVIEW

User-generated content, shared with other users through social media, has increased considerably in the previous decade. In particular, the content generated by travelers, mainly online travel reviews (OTRs), has grown dramatically. This abundant recorded information has served as a basis for conducting numerous research on big data and social media analytics. Reviewers share their OTRs on travel-related websites including peer-to-peer (P2P) accommodation platforms and online travel agencies (OTAs). The aim of this chapter is to offer an overview of the state of the art of hospitality and tourism analytics based on OTRs, and explore the possibilities of gaining insight, …

Digital Marketing In Hospitality And Tourism, Prem Kumar

University of South Florida (USF) M3 Publishing

OVERVIEW

Advancements in communication have led to relationship era of marketing from production era. The internet, information and communication technology (ICT) tools, and the Web revolution have played a pivotal role resulting into digital marketing of products and services in hospitality and tourism. Tourism industry is considered to be an information intensive industry where consumers have become co-creators of digital content on different media. The industry has witnessed a power shift form service provider to the consumers who have ability to attract and influence others with their shared experiences on digital platforms. Firms are adopting a digital marketing mix which …

Thoughts On How New Zealand Could Progress As A More Regenerative Tourism Host, Stephen Bradley

Journal of Sustainability and Resilience

New Zealand has a chance to reset the way we view and manage tourism. We must take this chance to make some changes that will ensure that we have a clean green country to promote as a high quality tourism destination in the future. This perspective advocates that measures such as a high visitor levy, educating tourists and better management of the way tourists travel around the country, can lead to achieving more sustainable tourism industry.

Food Producers And Pandemics: A Mystery Shopping Analysis, Francesc Fusté-Forné

Journal of Sustainability and Resilience

Recent research has widely analysed the significance of food in tourism. Departing from the understanding of ‘cheese’ as part of the food tourism system of a destination, this paper aims to analyse cheese factory tours as a tourism service provided by food producers. A mystery shopping approach is used to study the 75 cheese producers under the Manchego quality cheese. Results show the response behaviour of Spanish Manchego cheese producers to an email sent by a ‘tourist’ who asks for a visit during pandemic times. As a segment of food tourism, cheese tourism is gathering a growing attention by academics …

The Most Important Thing, The People!, Marie Haley

Journal of Sustainability and Resilience

This paper looks at indigenous concepts from New Zealand Maori and American Indians that offer philosophy for long term resilience and human-centred decision making. For true resilience, individuals, businesses and governments need to be adaptable, decisive and make long term changes. Operational changes need to come from a change of mindset and cannot return to old systems. Covid-19 has highlighted placing humans at the centre of decision making. This paper looks at the case study of The Seventh Generation Tours, in Akaroa New Zealand and the indigenous concepts of turangawaewae, knowing our connection to place and environment, manaakitanga, hospitality and …

A Future Of Tourism Industry: Conscious Travel, Destination Recovery And Regenerative Tourism, Asif Hussain

Journal of Sustainability and Resilience

The tourism industry is a complex network of millions of suppliers and consumers who trade experiences and services. The traditional tourism model revolves around increasing the number of visitors to ensure economic return. The conventional tourism models often ignore the real cost of the travel industry’s health and the cost per tourist. Covid-19 has shown us the extent to which the travel industry can be affected. The tourism and hospitality industries is the worst affected industries globally and the continuous waves of the virus, and new variants, are forcing governments to impose strict lockdowns. Misinformation and disinformation are making it …

Government Response To Covid-19 And Gender Discrepancy: Tour Operator Perspective From New Zealand, Marie Haley, Asif Hussain

Journal of Sustainability and Resilience

The New Zealand government closed the international borders for the first time in history to pursuit an elimination strategy to COVID-19. This has had a severe impact upon tour operators who have been excluded from a free and fair market, to protect the broader economic and public health systems. This paper argues that the government response needs a focus at the whanau and community level, with a targeted focus on women empowerment in the communities that are dependent upon international tourism. The government should pursue an approach of engagement with systems to facilitate community lead COVID-19 recovery. Thus, allowing the …

Building Destination Tourism Alliances In The Central-Western Region Of Mexico For The Recovery Of Post-Covid-19 Tourism, Silvia María López Ruiz

Journal of Sustainability and Resilience

This study focuses on knowing the joint work between Mexico’s tourist destinations and the private sector, promoting proximity tourism for the recovery of tourism after the Covid-19 pandemic, through the creation of the “Central West Pact for Tourism” in Mexico. For the qualitative empirical analysis based on a case study, it is based on secondary data and an in-depth interview conducted virtually with two pioneering leaders of this pact and responsible for tourism management in the state of Zacatecas, Mexico. In addition, a qualitative content analysis of the project’s official website (Viaja En Corto – Descubre El Centro de …

Futurizing Gastronomic Experiences In Natural Environments, Francesc Fusté-Forné

Journal of Sustainability and Resilience

The current pandemic accentuated the need for a more responsible tourism system, where local food production and consumption become a cornerstone of sustainable tourism futures. Experiences embedded in natural environments are neither new nor recent, but the pandemic urged tourism stakeholders to look at nature again as a source of inspiration for tourism regeneration. The research analyses the configuration of gastronomic experiences in protected areas through the philosophy of a gourmet restaurant located in a volcanic setting in Catalonia, north-eastern Spain.

From Hurricanes To Pandemics: Community-Based Transformation And Destination Resilience In Utuado, Puerto Rico, Patrick J. Holladay, Pablo Méndez-Lázaro, Katja Brundiers

Journal of Sustainability and Resilience

Community-based tourism that is both sustainable and resilient lends strength to the community-based tourism system. Local mobilization of resources, cohesiveness, coordination, opportunities for change, healthy social and natural capital, economic diversification, strong leadership, and management that embraces creativity all build resilience. An example from Utuado, Puerto Rico is presented that illustrates these concepts with conceptual parallel of Hurricane Maria’s devastating impact to that of COVID-19. Post-coronavirus tourism should support local communities that could be resilient, creative, adaptive and transformative while it protects and provides long-term benefits to local communities and people.