Technology and Innovation Commons^™

Lessons Learned From Sandboxing, Piloting And Policy Experimentation With Ai And Other Digital Initiatives: Part 1, Summary Report, Steven M. Miller

Research Collection School Of Computing and Information Systems

This report, "Lessons Learned from Sandboxing, Piloting and Policy Experimentation with AI and Other Digital Initiatives," captures insights and experiences from project experts involved in recent digital innovation initiatives with the governments of Bangladesh, Maldives, and Kazakhstan, and from project experts actively involved with the use of AI for delivering government digital services in the EU, New Zealand, Rwanda, Singapore, United States, and Uzbekistan. The ten in-depth interview write-ups produced from these nine different country settings provide a small but highly informative sample of rich descriptions of some of the important realities, approaches, nuances, issues and challenges related to testing …

Lessons Learned From Sandboxing, Piloting And Policy Experimentation With Ai And Other Digital Initiatives: Part 2, Ten In-Depth Interviews, Steven M. Miller

Research Collection School Of Computing and Information Systems

This report, "Lessons Learned from Sandboxing, Piloting and Policy Experimentation with AI and Other Digital Initiatives," captures insights and experiences from project experts involved in recent digital innovation initiatives with the governments of Bangladesh, Maldives, and Kazakhstan, and from project experts actively involved with the use of AI for delivering government digital services in the EU, New Zealand, Rwanda, Singapore, United States, and Uzbekistan. The ten in-depth interview write-ups produced from these nine different country settings provide a small but highly informative sample of rich descriptions of some of the important realities, approaches, nuances, issues and challenges related to testing …

The Promise And Perils Of Smart (City) Bots As Educational Tools, Thomas Menkhoff, Siew Ning Kan, Shaohui Foong

Research Collection Lee Kong Chian School Of Business

Written from an educator’s perspective, the paper aims to examine the increasing use of chatbot technology capable of answering user queries in various fields such as commerce, public service delivery, urban areas, higher education etc. by simulating human conversation through text messages or voice commands. We analyse why smart bots have become popular technologies in the context smart cities; shed light on different types of bots (chatbots, large language models such as ChatGPT, flying bots); and explain how we use bots as teaching tool in an introductory AI for business course. A key argument putting forward is that smart bots …

Catalysing Growth: State Of Asean University Innovation And Entrepreneurship: Report 2024, Abdullah Khurshid, Dexter Ye Kai Tan, Gabrielle Lay Khim Tan

Research Collection Institute of Innovation and Entrepreneurship

Over the past few years, Southeast Asia has captured global attention with its remarkable economic growth, driven by strong tailwinds. This has led to the expansion of its middle-class consumer base that is actively participating in while benefitting from the region’s rapidly expanding digital economy. In such a climate, there is tremendous potential for Innovation and Entrepreneurship (I&E) to be a critical economic driver. Homegrown startups in different Southeast Asian countries have introduced technology-first solutions that have scaled across the region, pushing businesses to innovate rapidly. Moreover, startups promote inclusive growth by leveraging scalable internet platforms and novel technologies to …

The Chatbot Challenge: How Smes Can Leverage Ai For Growth And Engagement, Tamas Makany, Felicia Goh

Asian Management Insights

Enhancing SME workforce efficiency with chatbots for improved business communication.

Trust: The Feature That Vending Machines And Atms Share, But Simplygo Lacks, Sun Sun Lim

Research Collection College of Integrative Studies

The article discussed the intricacies of trust in the SimplyGo debacle and highlighted how the design of physical interfaces like vending machines and ATMs and digital interfaces from apps like Grab, Parking.sg and ShopBack have critical features to instil trust. People need to be reassured that their transactions have proceeded as they should, and thay have not been short-changed.

Money Changers Have Their Own Fintech Disruption To Grapple With, Aurobindo Ghosh

Research Collection Lee Kong Chian School Of Business

In a commentary, SMU Assistant Professor of Finance (Education) and Director of the Citi Foundation-SMU Financial Literacy Programme for Young Adults Aurobindo Ghosh discussed the outlook for money changers in a world of multi-currency apps. He however noted money changers still have a role to play, and shared his views on how money changers can respond to technological disruption.

The State-Led Platformisation Of Financial Services: Frictionless Ecosystems And An Expansive Logic Of "Smartness" In Singapore, Orlando Woods, Tim Bunnell, Lily Kong

Research Collection College of Integrative Studies

This article explores the role of the state in driving the platformisation of industry, and in doing so offers a counterpoint to scholarship that focusses on the exploitative effects of private sector-led platformisation. That scholarship views platformisation as the latest incarnation of neoliberal urbanism, with the profit-maximising tendencies of the private sector driving the proliferation of platforms throughout everyday life. Notwith- standing, there remains a need to consider alternative models of platformisation. Drawing on 31 interviews with architects of Singapore’s Smart Nation initiative, we consider the state-led platformisation of financial services. We argue that state-led platformisation can open up marketplaces …

Digital Literacy Among Older Adults In Singapore, Mindy Eiko Tadai, Micah Tan

ROSA Research Briefs

Singapore stands as the fourth most digitally competitive country, after Denmark, USA, and Sweden, in the latest edition of the IMD World Digital Competitiveness Ranking (IMD World Competitiveness Center, 2022). This global ranking measures the capacities of 63 nations to adopt and explore digitally transformative practices across government, industry, and wider society. Among households in Singapore, an astounding 99% have Internet access and 92% have computer access (Infocomm Media Development Authority, 2023). Even within the eldest surveyed cohort, proportions of smartphone usage have risen from 28% in 2017 to 48% in 2021 among resident Singaporeans aged 75 and above, and …

Creating The Capacity For Digital Government, Cheow Hoe Chan, Steven M. Miller

Asian Management Insights

This article explains how a well-thought-out data policy, supported by a tech stack and cloud infrastructure, an agile way of working, and coordinated whole-of-government leadership, are fundamental to successful government digital transformation efforts, as exemplified by the Singapore government’s digital journey. As part of explaining how to create the capacity for digital government, the main sections of this article cover:

• The origins of GovTech
• How thinking big, starting small and acting fast is a practical strategy for organisational learning
• The importance of horizontal platforms and other enablers of a horizontal approach
• Data architecture and policy
• “Shifting left” with internal technology …

Participatory Digital Futures, Mark Findlay, Sharanya Shanmugam

Asian Management Insights

How digital transformation can be made good for all.

Accelerating Business Transformation In The Digital Age, Gary Pan, Shankararaman, Venky

Research Collection School Of Accountancy

Business Transformation involves making fundamental changes in how business is conducted in order to help cope with shifts in market environment. This chapter focuses on the role played by digital technology in business transformation and the mindset shifts required to embark on a digital transformation journey. More relevantly, this chapter also highlights how data analytics is driving digital transformation.

Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller

Research Collection School Of Computing and Information Systems

This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing …

Corporate Shareholders In Singapore: Retail Shareholders, Effective Empowerment And The Unfulfilled Promise Of The Digital Revolution, Pearlie M. C. Koh, Hwee Hoon Tan

Research Collection Yong Pung How School Of Law

Under Singapore’s companies legislation, shareholders are vested with significant powers, placing them in the position to play an important monitoring role. Although there are discernible corporate governance benefits to encouraging shareholders to take on a more participatory role, many have argued against shareholder empowerment. Indeed, it is often asserted that shareholders are ill-equipped to play any role in corporate governance for a variety of reasons, including the generally-held view that shareholders, in particular retail investors, are rationally apathetic. The situation is presumed to be exacerbated in Singapore’s “concentrated shareholding” corporate environment. In this research, we sought empirical data to assess …

Leveraging On A University-Industry Partnership Programme: How A Yearbook Publisher Can Pivot Its Operations In A New Normal, Yuanto Kusnadi, Benjamin Huan Zhou Lee, Gary Pan

Research Collection School Of Accountancy

The printing industry is a “sunset” industry that is currently undergoing massive changes, with digital transformation and sustainability being two key issues that the companies in these 2 industries have to face. In addition, the Covid-19 pandemic has hastened the pace of the changes that are taking place and companies have to make serious decisions that will affect their future survival in this industry. This article highlights how one printing solutions provider in Singapore can pivot its operations to be more sustainable in the new post-pandemic normal.

Spurring Digital Transformation In Singapore's Legal Industry, Xin Juan Chua, Steven M. Miller

Research Collection School Of Computing and Information Systems

COVID-19 has transformed the way we live and work. It has caused the processes and operations of businesses and organisations to be restructured, as well as transformed business models. A 2020 McKinsey Global survey reported that companies all over the world claim they have accelerated the digitalisation of their customer and supply-chain interactions, as well as their internal operations, by three to four years. They also said they thought the share of digital or digitally enabled products in their portfolios has advanced by seven years. While technology transformation is not new to the legal profession, COVID-19 has cemented the importance …

Leveraging Reward-Based Crowdfunding During Covid-19, Hannah H. Chang, Erin Jasmine Guillermo, Colin Chai

Research Collection Lee Kong Chian School Of Business

Over the last year, Singapore firms have faced unforeseen market disruptions created by the Covid-19 pandemic. Worldwide country lockdowns, supply chain disruptions, and restrictions on business operations due to public health and safety measures posed non-trivial challenges. Many companies scampered to find alternative sources of revenue and ramp up their efforts at digitalisation - or risk the possibility of business closure.

Cashing In On Disruptions From Covid-19, Dennis Ng

Asian Management Insights

Promoting cashless payments at Singapore’s hawker centres

Smart Manufacturing And Its Implications For Singapore's Smes, Thomas Menkhoff, Surianarayanan Gopalakrishnan

Research Collection Lee Kong Chian School Of Business

While Covid-19 and the climate catastrophe continue to make headlines, local small and medium-sized enterprises (SMEs) are quietly setting the gears of Smart Manufacturing in motion with a strategic focus on digitising and automating production processes powered by "Industry 4.0" (I4.0) ready business models. A shared view among several interviewees we talked to recently in the context of an ongoing study on the impact of I4.0 on the business models of local manufacturers is that Industrial Internet-of-Things (IIoT), machine learning, visual computing, automation and digital twining are deemed of great importance for the long-term competitiveness of Singapore's manufacturing ecosystem on …

What Are The Four Traits Of Digitally Mature Organizations?, Clarence Goh, Gary Pan, Poh Sun Seow, Yuanto Kusnadi, Gek Choo Shirlena Tan

Research Collection School Of Accountancy

A study conducted by Deloitte Southeast Asia and the Singapore Management University said there are four traits that could identify digitally mature organisations based on how they manage the governance, risk, and compliance aspects of digital transformation.

Why Do Robots Have Smiley Faces?, Mark Findlay

Research Collection Yong Pung How School Of Law

The author discussed why engineers and designers provide machines with the semblance of friendliness, and why it takes more than that for humans to trust AI. The ground-breaking AI in community research and policy initiative by CAIDG, supported by the National Research Foundation Singapore under its Emerging Areas Research Projects Funding Initiative, seeks to understand how and why trust can be established when humans and machines come together.

Angling For Effective Innovation Governance In Asia: Lessons Learnt From Singapore’S Qian Hu Fish Farm, Thomas Menkhoff, Geok Chwee Ong

Asian Management Insights

Would you feed herbal medication to help fishes heal? This proposition may seem like a wild idea, but it was a calculated act of innovation by Qian Hu Corp Ltd, a Singapore-based Chinese family ornamental fish business.

Academic Leadership Qualities Towards Innovation Endeavours In An Organisation: A Comparative Study Of Malaysia And Singapore Perceptions, Cheng Sim Quah, Sandra Phek Lin Sim, Wee Liang Tan

Research Collection Lee Kong Chian School Of Business

This study employed mixed methods to explore the comparison between Malaysia and Singapore in terms of the contribution of leadership qualities and impacts towards innovation endeavours. Besides that, it also examined the significant relationship between leadership qualities and innovation endeavours in both countries. Findings revealed that operational focus and quality measurement qualities make the strongest unique contribution to explaining the variance, emphasising the importance of innovation. Findings also showed that innovation endeavours have promising impacts on Malaysia and Singapore university students towards enhancing, inspiring and motivating their learning, besides providing them a sense of self-improvement, self-motivation, self-satisfaction, self-efficiency and a …

Disruptive Technologies And Digital Transformation Of The Financial Services Industry In Singapore: Regulatory Framework And Challenges Ahead, Aurelio Gurrea-Martinez

Research Collection Yong Pung How School Of Law

This paper seeks to provide a general overview of the impact of new technologies in the financial services industry in Singapore. For that purpose, it starts by emphasizing that technology has always played an important role in the financial industry. However, new disruptive technologies, as well as the increasing use of data in the financial services industry, have created new challenges and opportunities for the financial sector. While Singapore has managed to address these challenges by adopting one of the quickest and most innovative and comprehensive responses probably observed internationally, financial markets –and particularly the fintech industry– are constantly evolving. …

Homie: Home Services Company, Kean Loong (Josh) Teo

MSc in Innovation Capstone Projects

Analysis of the market for home services, value proposition, differentiator, market attractiveness, and business model. Included marketing campaign and social media posts.

Innovation Governance In Chinese Family Business: A Case Study, Thomas Menkhoff, Geok Chwee Ong

Research Collection Lee Kong Chian School Of Business

Corporate innovation governance can be defined as a systematic approach to align goals, allocate resources and assign decision-making authority for innovation, across the company and with external parties. While the dos and don’ts of innovation governance approaches in non-Asian firms are fairly well researched, little is known about the Chinese way of governing innovation in Asian family firms. This paper provides insights into the innovation management capabilities of Qian Hu, an integrated ornamental fish service provider incorporated in Singapore in 1998. Based on half-structured interviews with its Executive Chairman and MD Mr. Kenny Yap, we exemplify the key components of …

Outcomes Of An Expert Survey: Are Singapore’S Manufacturing Small And Medium Enterprises Ready To Embrace Industry 4.0, Gopalakrishnan Surianarayanan, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

Industry 4.0 encompasses adopting opportunities from end-to-end digitalisation with connected computers and increasingly autonomous automation systems equipped with intelligent machine learning algorithms that control the robotics without much input from humans. Smart manufacturing technologies (a part of the smart industry, an extension of Industry 4.0 initiatives and implementation) involve automating various processes. It aims to connect various units in real-time while enhancing profitability by reducing costs, increasing labour productivity, and improving overall efficiency. The impetus for our paper is the assumption that the adoption of smart manufacturing technologies such as advanced robotics, cyber-physical systems, or the Internet of Things (IoT) …

Assessing The Performance Of Cashless Society Innovations, Dennis Chong Meng Ng

Dissertations and Theses Collection (Open Access)

Payments research is essential in supporting the move towards a cashless society. This dissertation uses mixed methods, a field experiment and comparative analysis to propose a payments framework, assess incentive effectiveness, and investigate the role of habits and challenges related to adoption.

Essay 1 examines whether customers carry one payment instrument over their lifetime. By analysing payments through a customer relationship management and life cycle lens, the research brings a fresh perspective on how payment providers may need to offer different payment options across the customer life cycle if they wish to maximise customer lifetime value through a lifecycle framework …

Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller

Asian Management Insights

Since 2017, Changi Airport group (CAG) has initiated a host of pilot projects that use connective and intelligent technologies to enable its move towards digital transformation and SMART Airport Vision. This has resulted in a first wave of deployment of AI and Machine Learning-enabled applications across various functions that can better sense, analyse, predict, and interact with people.

Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller

Asian Management Insights

Ranked as the best airport for seven consecutive years, Singapore’s Changi Airport is lauded the world over for the efficient, safe, pleasurable and seamless service it offers the millions of passengers that pass through its facilities annually. Much of Changi Airport’s success can be attributed to the organisation’s customer-oriented business focus and deeply embedded culture of service excellence, combined with a host of advanced technologies operating invisibly in the background. The framework for this technology enablement is Changi Airport Group’s (CAG’s) SMART Airport Vision—an enterprise-wide approach to connective technologies that leverages sensors, data fusion, data analytics, and artificial intelligence (AI), …