Technology and Innovation Commons^™

Agility In Responding To Disruptive Digital Innovation: Case Study Of An Sme, Calvin M. L. Chan, Say Yen Teoh, Adrian Yeow, Gary Pan

Research Collection School Of Accountancy

Disruptive digital innovation (DDI) often creates hypercompetitive market environment that forces firms to be agile to survive and remain competitive. Whereas most studies have focused on larger firms' effort to be agile, few have looked at how small‐ and medium‐sized enterprises (SMEs) respond to DDI. The study attempts to answer the research question of how SMEs achieve agility to respond to DDI. Drawing on a case study of an innovative SME, our study develops a framework on agility based on the processes of mitigating organizational rigidity, developing innovative capabilities, and balancing the tension of organizational ambidexterity. Specifically, our findings show …

Reframing Dining, Hsin Yao Cheng

Research Collection Institute of Service Excellence (2007-2024)

Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.

Passion Made Practical, Declan Ee

Research Collection Institute of Service Excellence (2007-2024)

Declan Ee of Castlery breaks down the importance of localising brand expansion and the difficulties of scaling customer service.

Evolution Of Digital Payments: Early Learnings From Singapore’S Cashless Payment Drive, Dennis Ng

Research Collection Lee Kong Chian School Of Business

This paper discusses the digital payment scenario unfolding in Singapore as the country’s government ponders the tremendous leap made by China in the digital payment space. The paper discusses possible key factors contributing to the success of digital payments in China, such as the success of WeChat, and whether this could be replicated in a country like Singapore. Although China and Singapore are vastly different in size, they share many similarities, including a strong one-party government which is actively involved in the direction and growth of the economy. Both countries share similar cultural and social influences including materialism, IT adoption …

Smart Cities And Urban Management, Singapore Management University

Research Collection Office of Research

In this booklet, read about SMU’s research and initiatives related to smart cities and urban management, and how we strive to make meaningful impact on business, government and society for Singapore and beyond.

Contents:

Liveability and quality of life

• Community participation through mobile crowdsourcing
• Smarter, healthier eating with Food AI
• Data-driven community eldercare platform for sustainable ageing-in-place
• A date with AI
• Smart mobility accessibility for barrier-free access
• Food security

Optimisation and resource management

• Collaborative urban delivery optimisation
• Seat occupancy detection through capacitance sensing
• Large-scale crowd simulation based on real-world data
• Gaining insights through Wi-Fi technology
• Taxi driver guidance system
• Efficiency …

Real-World Large-Scale Iot Systems For Community Eldercare: A Comparative Study On System Dependability, Hwee-Pink Tan, Austin Zhang

Research Collection School Of Computing and Information Systems

The paradigm of aging-in-place — where the elderly live and age in their own homes, independently and safely, with care provided by the community — is compelling, especially in societies that face both shortages in institutionalized eldercare resources, and rapidly-aging populations. Internet-of-Things (IoT) technologies, particularly in-home monitoring solutions, are commercially available, and can be a fundamental enabler of smart community eldercare, if they are dependable. In this paper, we present our findings on system performance of solutions from two vendors, which we have deployed at scale for technology-enabled community care. In particular, we highlight the importance of quantifying actual system …

Artificial Intelligence Research In Singapore: Assisting The Development Of A Smart Nation, Pradeep Varakantham, Bo An, Bryan Low, Jie Zhang

Research Collection School Of Computing and Information Systems

Artificial Intelligence (AI) research in Singapore is focused on accelerating the country’s development into a Smart Nation. Specifically, AI has been employed extensively in either augmenting the intelligence of humans or in developing automated methods and systems to improve quality of life in Singapore.

Helping Hands, Gary Pan, Poh Sun Seow, Clarence Goh

Research Collection School Of Accountancy

Disruptors have found new ways of transforming various industries with intelligent technologies which have put significant pressure on enterprises in Singapore and around the world. With a good education and training system, and a cohesive relationship among the Government, businesses and people, Singapore is well placed to respond to such digital disruptions. Nevertheless, Singapore companies must strive for quality growth based on innovation, expand beyond Singapore and create an environment that enables innovation, said Minister in the Prime Minister’s Office and Labour chief Chan Chun Sing. No two industries are disrupted in the same way. With help from the Economic …

Invitation Strategy For Cutting Edge Industries Through Mncs And Global Talents: The Case Of Singapore, Kim Song Tan

Research Collection School Of Economics

Singapore presents an interesting case of how a country achieves dynamic economic development and innovation through the "invitation" strategy of a business hub. Despite being a small city-state with limited domestic market size and no meaningful hinterland or natural resources to speak of, Singapore has managed to transform its economy dramatically over the past 50 years by leveraging the strengths of other economies. Specifically, it has been able to attract (or "invite") various types of productive resources, including foreign capital, foreign technology and foreign workers (both skilled and unskilled) to make up for what it lacks. This has helped Singapore …

Singapore's Vision Of A Smart Nation, See Liang Foo, Gary Pan

Research Collection School Of Accountancy

With a population of 5.4 million and land area of 718 square kilometres, 94 percent of Singapore’s population live in high-rise apartments, of which, 82 percent dwell in public housing. As an ultra-dense city-state, effective and innovative urban development is a social and economic imperative intricately intertwined with Singapore’s competitiveness and quality of life. Harnessing information and communications technology (ICT) is not only essential to achieving this, but also serves as a template for answering some of the global challenges faced by urban centres around the world–particularly in regard to economic development, social cohesion, better city administration and infrastructure management.

Can S'Pore Be An Icon For Service Productivity?, Arnoud De Meyer

Research Collection Lee Kong Chian School Of Business

The traditional analysis tools or flexible work design deployed in manufacturing may be insufficient in giving a boost to services. For all practical purposes, there are only two ways to create more value per worker and stimulate growth, we need innovation or become more productive.

Made In Singapore, Plugged Into The World, Arnoud Cyriel Leo De Meyer

Research Collection Lee Kong Chian School Of Business

Manufacturing in Singapore is not an outmoded sector. Instead, it is a job multiplier and can be a source of innovation as well as a vital way to plug the Republic into the global manufacturing network.

Measuring An Organisation’S Innovation Climate: A Case Study From Singapore, Siu Loon Hoe

Research Collection School Of Computing and Information Systems

Purpose: The article aims to discuss the six key factors that were proposed and included in the design of a customized innovation climate questionnaire. Design/methodology/approach: The implementation case study of an innovation climate survey for a Singapore‐based real estate group is presented. In particular, the design of the questionnaire and selection of key factors to be measured are discussed. Findings: While not a “rigorous” instrument in the academic sense, the article can guide managers and organization development professionals to better gauge an organization's innovation climate and deepen the understanding of innovation culture. Originality/value: This article contributes to the existing innovation …

Hotel Room Rate And Availability Parity Across Electronic Distribution Channels, Subashini Selvaraj

UNLV Theses, Dissertations, Professional Papers, and Capstones

This is an exploratory research paper looking at the parity of hotel room rates and hotel room availability across electronic distribution channels. The fulfillment of the best rate guarantee of hotels was also analyzed. The study surveyed 40 hotels in Singapore, covering 4 hotel segments, luxury, upscale, mid-market and budget with data collected over 5 dates. The results were analyzed across segments and dates of collection and it was found that neither rate nor room availability parity existed across all the hotels surveyed. In addition, majority of the hotels were unable to fulfill the best rate guarantee. Reasons for why …

The National Innovation System Of Singapore, Winston T. H. Koh, Phillip Phan

Research Collection School Of Economics

No abstract provided.

Wissen Und Entwicklung In Singapur: Trends Und Thesen / Knowledge And Development In Singapore: Trends And Propositions, Thomas Menkhoff, Solvay Gerke, Hans-Dieter Evers, Yue-Wah Chay

Research Collection Lee Kong Chian School Of Business

This paper addresses the question how knowledge is used to benefit the economic development of Singapore. The country has followed strict science policies to establish knowledge governance regimes for a knowledge-based economy. On the basis of empirical studies the authors show, how cultural diversity and social capital impact on the ability to develop an epistemic culture of knowledge sharing and ultimately an innovative knowledge-based economy.

Technological Change Management Strategies In Asian Small-Scale Businesses: Trends In Singapore, Thomas Menkhoff, Yue Wah Chay

Research Collection Lee Kong Chian School Of Business

Based on survey data on the change management behavior of Chinese small and medium sized enterprises (SMEs) in Singapore, the paper explores how small entrepreneurs are coping with the city-state's turbulent business environment, processes of technological advancement and accelerated change. Differences between so-called opportunistic entrepreneurs and small business ventures are examined. Conceptually, the paper is informed by theories of change management, strategic choice, entrepreneurship and Chinese business. Special emphasis is put on the identification of demographic characteristics of "technological change masters" in Singapore's small business sector so as to gain an understanding of both the dynamism and relative passivity of …

Conceptualization Of Trust, Commitment, And Understanding The Relationships Between Trust, Commitment, And Willingness To Try Internet Banking Services, Siew Tong Fock, Hian Chye Koh

Research Collection Lee Kong Chian School Of Business

This paper examines trust and commitment and their antecedents and consequences within the context of Internet banking, based on data collected from a survey of 500 Singapore undergraduates. After the establishment of a conceptual model that links trust and commitment to the willingness to try Internet banking, the empirical findings show that higher levels of trust and commitment are significantly associated with a greater willingness to try Internet banking. The paper also investigates security, ethics, privacy, openness, the speed of response, quality of information, regulatory control, technology advancement, and reputation as determinants of trust. Of these, security, regulatory control, technology …

Created' Enclaves For Enterprise: An Empirical Study Of Singapore's Industrial Parks In Indonesia, Vietnam And China, Caroline Yeoh, Siang Yeung Wong

Research Collection Lee Kong Chian School Of Business

The dynamics of globalization have prompted governments to re-examine accustomed policies, and search for alternative strategies, in order to re-position their economies for the future. This paper explores the spatial context of state involvement in the new economics of competition, with the focus on Singapore's much publicized, and controversial, orchestration of its state enterprise network to encapsulate economic space for Singapore-based firms to expand into the Asian region. This strategic initiative is promulgated on the exportability of Singapore's æstate credibilityÆ, systemic and operational efficiencies, and technological competencies, to locations where these attributes are less certain. A logit model is applied …

Competing At The Frontier: The Changing Role Of Technology Policy In Singapore's Economic Strategy, Winston T. H. Koh, Poh Kam Wong

Research Collection School Of Economics

For an economy competing at the global frontier, an innovation-based growth strategy requires a well-developed technological infrastructure, a set of capabilities-focused technology policies, as well as an institutional environment that stimulates innovation and entrepreneurship. This paper examines the role played by science and technology policy in an economy's transition to an innovation-based growth strategy. We discuss the challenges governments face as they restructure economic institutions to deepen R&D capabilities and encourage technology creation. We review Singapore's experience in this regard and assess its ongoing efforts to remake itself to compete at the global frontier.

The Making Of An Innovator, Hian Teck Hoon

Research Collection School Of Economics

Innovators experiment with things to come up with new ideas to improve the quality of existing products, develop differentiated or new products and re-organise business processes to lower costs. In a big corporation, there might be a whole R&D department where innovators are employed to design new blueprints so the company can constantly make new offerings. But innovators can also be found in small enterprises tinkering with recipes, for example, to win new customers. Innovators no doubt derive pleasure from their creative work. Yet, in modern economies, they must be employed in a firm that successfully translates their innovative activity …

Notes From An ‘Intelligent Island’: Towards Strategic Knowledge Management In Singapore’S Small Business Sector, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh

Research Collection Lee Kong Chian School Of Business

This essay outlines some of the benefits and challenges of implementing strategic knowledge management systems in small and medium-sized enterprises (SMEs) with reference to respective initiatives in the Republic of Singapore. The article addresses following research questions: What is knowledge management (KM) and why has it become an issue? How can SMEs benefit from strategic KM? What are the potential pitfalls of KM applications in small firms? What are the strategic imperatives of using KM in SMEs? Do small and large firms require different KM systems? What are the critical success factors which have to be considered during implementation? How …