Organizational Behavior and Theory Commons^™

Do Loyalty Programs Actually Build Customer Loyalty? A Service Quality Perspective From Indonesian E-Commerce, Jonathan Farrel Kosimwidjaja, Triana Hadiprawoto

The South East Asian Journal of Management

Research Aims: This study investigates the relationship between electronic service quality (e-SERVQUAL), satisfaction and trust, and three indicators of customer loyalty within the context of loyalty programs organised by e-commerce platforms.

Design/Methodology/Approach: An empirical approach using purposive sampling was used to generate a population of 326 Indonesian respondents over 18 years old who have used e-commerce loyalty program features such as store credit, points, discount vouchers, cashback vouchers, and free shipping vouchers.

Research Findings: Bootstrapped structural equation modelling (SEM) analysis proved that one out of four factors of e-SERVQUAL that apply to e-commerce platforms as a whole do not apply …

No Cheers, No Fears: Unpacking Non-Drinkers' Survival Tactics At Work-Related Drinking Events, Amanda Good

Dissertations

In certain workplace contexts, the organization may encourage alcohol consumption at work-sponsored events, such as happy hours and dinners. In these situations, being a non-drinker becomes a stigmatized but potentially concealable identity. This research explores antecedents, consequences, and moderators of the various identity management strategies used by non-drinkers in alcohol-centric, organizationally-sponsored events. Using hierarchical linear modeling, I examined how situational factors, including event type, supervisor presence, and psychological safety, influence nondrinkers' decisions to conceal or reveal their nondrinking identity. Findings indicate that felt social pressure significantly increases concealment behaviors and decreases disclosure behaviors. Additionally, psychological safety and supervisor presence emerged …

Leadership In The Construction Industry: An Lmx Analysis, Jackson Wicker

Honors Projects

The purpose of this study is to research the different styles of leadership that are currently used in the construction industry and how LMX effects leaders and their employees relationships. This study seeks to try and answer the question of how different styles of leadership contribute to employee and leader relationships in the construction industry. This study uses content analysis in order to find major themes about LMX relationships and leadership styles and how they affect leader-follower relationships, and effectiveness in the construction industry.

Unleashing Excellence: Strengthening It Leaders Through Executive Coaching, Tonya S. Rivers

Dissertations

This paper explores the impact of executive coaching on Information Technology (IT) leaders. Many organizations across different industries lack strong leadership, as exposed by COVID-19. Companies aim to keep exceptional leaders and establish upbeat workplaces to achieve success. Although previous research has examined leadership effectiveness, it is still unclear how best to manage employees' perceptions of effective leadership. The goal of this research is to provide new insights into what can improve perceptions of leadership effectiveness. I explored the role executive leadership coaching has on managers working in the Information Technology (IT) field. Current literature often mentions the need for …

Never Fear, Hope Is Here: A Quantitative Analysis Of Public Accountants’ Hope During Busy Season, Katelynn Hopson

Dissertations

Never Fear, Hope is Here: A Quantitative Analysis of Public Accountants’ Hope During Busy Season

Retention has been a serious and ongoing concern within public accounting for decades, but most of the turnover research within the context of public accounting has heavily focused on the antecedents of turnover intentions with a negative lens. The goal of this study was to take an initial step toward examining the effects of a positive psychological factor—hope—on retention within public accounting firms. Specifically, the study investigated whether a public accountant’s level of hope impacted their turnover intentions via their appraisal of stress surrounding busy …

Unleaded Aviation Fuel: Assessing Stakeholder Perceptions And Preparing An Organization For Change, Ryan Guthridge, Nicholas D. Wilson, Brandon Wild

Journal of Aviation Technology and Engineering

Since the Clean Air Act of 1996 banned the use of leaded fuel for automotive applications, leaded aviation gasoline (AVGAS) has become one of the leading sources of lead pollution in the nation due to the volume of AVGAS consumed in general aviation applications (GAMA, 2019). The Federal Aviation Administration has recently recognized this concern with the establishment of the Eliminate Aviation Gasoline Lead Emissions (EAGLE) initiative, which was formally established in February 2022 to foster an important campaign to research and inform the general aviation community on the process for transitioning to unleaded AVGAS. This essay seeks to inform …

A Relational Approach To Workplace Leadership, Nathaniel J. Hunt

M.S. in Leadership

This research project examines relational leadership as an ethical and strategic foundation for fostering effective workplaces. Motivated by the growing importance of human connection in leadership, the study integrates philosophical insights, particularly Emmanuel Levinas’s ethics of the face of the Other, with empirical evidence on workplace relationship-building. A mixed-methods approach was used, combining a structured survey of 32 professionals with thematic analysis of qualitative responses. Results confirmed that strategies such as encouraging knowledge-sharing and cultivating positive relational climates significantly enhance employee well-being, psychological safety, and organizational performance. Knowledge-sharing emerged as the most effective strategy, while relationship-building was found to be …

What Our Faces And Words Convey: An Ai Assisted Behavioral Approach To Emotional Intelligence Development In An Undergraduate Teams Course, Ryan Will, Brent Goertzen, Magdalene Moy

SACAD: Scholarly Activities

This poster explores the development of emotional intelligence in leadership and team dynamics, addressing limitations of traditional methods that rely on perceptual measures which serve as proxies for leader or follower behaviors (Banks et al., 2023). Participants analyze verbal and nonverbal communication patterns from team meetings throughout a semester-long project using content analysis and emotion-detection AI (Imentiv.ai), which leverages the Facial Action Coding System (FACS) (Rosenberg & Ekman, 2020). The intervention involves video recording three team meetings at key stages (early, mid-point, and end) to capture communication changes over the team lifecycle. Individualized feedback, combining verbal and nonverbal analysis, is …

The Role Of Organizational Culture And Pastoral Leadership In Sustainable Church Outreach: A Multisite Mini-Ethnographic Case Study, Althea P. Gordon-Scott

PhD in Organizational Leadership

This study examined the role of organizational culture and pastoral leadership in sustainable church outreach programs. Two churches were chosen for this multisite mini-ethnographic case study because, for multiple years, they have participated in multiple outreaches each week to their non-Christian neighbors. These two churches differed in terms of geographical location, size, demographics, and budget. Data collection included field observations, semi-structured interviews, focus groups, and document analysis. The themes that surfaced from the data were altruistic foundations, relational equity, organizational agility, organizational challenges, exemplary pastoral leadership, and the centrality of God. This research contributes to the theoretical and practical understanding …

Advancing Devsecops In Smes: Challenges And Best Practices For Secure Ci/Cd Pipelines, Jayaprakashreddy Cheenepalli, John Hastings, Khandaker Mamun Ahmed, Chad Fenner

Research & Publications

This study evaluates the adoption of DevSecOps among small and medium-sized enterprises (SMEs), identifying key challenges, best practices, and future trends. Through a mixed methods approach backed by the Technology Acceptance Model (TAM) and Diffusion of Innovations (DOI) theory, we analyzed survey data from 405 SME professionals, revealing that while 68% have implemented DevSecOps, adoption is hindered by technical complexity (41%), resource constraints (35%), and cultural resistance (38%). Despite strong leadership prioritization of security (73%), automation gaps persist, with only 12% of organizations conducting security scans per commit. Our findings highlight a growing integration of security tools, particularly API security …

Network Analysis Of Sociotechnical Systems, Siva Kadiresan

Engineering Management & Systems Engineering Theses & Dissertations

Sociotechnical networks have become integral frameworks in the accomplishment of organizational objectives by increasingly diverse, cross-functional, and technology-enabled modern teams. In cross-disciplinary teamwork, multiple mediating and moderating factors appear to lend context to the effects of team diversity faultlines on team outcomes. In the several decades of research into teamwork from a network perspective, there has been a paucity of empirical studies that examine how team transition processes and cross-disciplinary connections influence the impact of faultlines on team performance. This study investigates the association among perceived teamwork effectiveness, transition processes, cross-functional team connections, and faultlines in the context of sociotechnical …

The Effects Of Financial Vulnerability On The Prosocial Behavior Of Medical Staff At Pet Hospitals, Guoxing Xu

Dissertations and Theses Collection (Open Access)

The coronavirus disease 2019 (COVID-19) pandemic has fundamentally disrupted business operations, causing widespread financial strain and uncertainty for employees, and research shows that financial vulnerability – the sense of insecurity regarding one’s economic resources – has reached unprecedented levels among workers. But while conventional wisdom might suggest that financial stress leads to decreased work performance, a critical gap exists in understanding how financial vulnerability influences employee behavior in service-oriented environments.

Therefore, this study investigated the relationship between financial vulnerability and employee behavior within the context of pet hospitals in China, examining how organizational factors moderate this relationship. Data were collected …

Culture And Sustainability: Understanding The Roles Of Values, Norms, And Cultural Tightness In Sustainable Consumption Behaviour, Sook Sum Au

Dissertations and Theses Collection (Open Access)

The past decade has seen an increased interest in environmental sustainability. Yet, few studies have examined the relationship between culture, sustainable consumption intention (SCI), and sustainable consumption behaviour (SCB). This study addresses this gap by examining the roles of values, norms and CTL in an integrative model to predict SCI and SCB. This study focuses on four types of values that are considered most relevant in environmental research (biospheric, altruistic, egoistic, and hedonic). Drawing on data from a sample across the 10 most culturally "tight" and 10 most culturally "loose" states in the US, this study applied multilevel modelling to …

Impact Of Supervisor Support And Organisational Support On Individual Employee Engagement In Environmental Organisational Citizenship Tasks, Yuen Mei Susan Chong

Dissertations and Theses Collection (Open Access)

With the rising importance of sustainability in the light of climate change challenges and the rising voices of society, government and investors (UNEP, 2024a, 2024b) as well as the recent report that 2024 was the warmest year on record (Bardan, 2025), organisational sustainability is growing in importance and can be achieved when the organisation is able to contribute to sustainable development by achieving the triple bottom line of economic, environmental and social/human performance simultaneously i.e. profit, planet and people (Boyer et al., 2016; Hart & Milstein, 2003a; Kim et al., 2016a; Spreitzer et al., 2012). The triple bottom line with …

Historic Bedrocks Of Volunteer Recruitment: Collaboration Between The Peace Corps And Higher Education Partners, Melanie Elizabeth Graham

Educational Leadership & Workforce Development Theses & Dissertations

In this study I investigate the collaboration between the United States Peace Corps and their higher education partnership institutions, focusing on Peace Corps Prep Programs (PCPP) which aim to recruit, prepare, and retain diverse Peace Corps Volunteers. The inquiry examines the purpose, structure, and process of these collaborations to uncover successes and shortcomings, shedding light on the underlying mechanisms that contribute to effectiveness or hinder progress. A mixed-method, multiple case study methodology, integrating surveys and individual interviews that parallel The Wilder Collaboration Factors Inventory, facilitates an in-depth examination of the intricate dynamics and multifaceted experiences within the collaborative partnerships. By …

Leading Nonprofit Success Through Collaboration And Partnerships, Lakell Archer, Erica Bassett

Journal of Nonprofit Innovation

Abstract

Nonprofit organizations play a crucial role in addressing societal challenges, yet they often operate in a competitive environment with limited resources. To maximize impact and long-term sustainability, strategic partnerships and cross-sector collaborations have emerged as essential approaches. This paper explores the benefits of nonprofit collaboration, emphasizing its role in creating strategic advantages, improving service delivery, fostering innovation, and ensuring long-term resilience. The discussion highlights how collaborative leadership is key to overcoming barriers such as competition for funding, misaligned objectives, and trust deficits among partners. By examining real-world examples, the paper illustrates how effective partnerships enhance resource sharing, streamline operations, …

Defining A Management Structure For University Space Analog Research Programs, Scott Van Hoy, Kristen Miller

Journal of Human Performance in Extreme Environments

To learn how humans can safely and effectively live on the surface of the moon or Mars, missions are conducted on Earth that simulate operations on the surface of other planetary bodies. These missions, called space analog missions, require substantial mission planning and organizational management to ensure safe and effective research and operations. The American Public University System’s Analog Research Group developed and tested management structures and philosophies that enable scalable, replicable, and safe analog missions. This fully online research endeavor’s management and internal organization offers a model that academic institutions and private industry can implement to contribute to space …

Determinants Of Interorganizational Employee Mobility: Systematic Literature Review, Iva Zdrilić, Petra Došenović Bonča, Darija Aleksić

Economic and Business Review

This article provides a comprehensive overview of the determinants of interorganizational employee mobility and proposes their multilevel typology across different sectors and industries. We conduct a systematic literature review of 158 papers in this field. Our results show that some determinants of employee mobility also appear as mobility effects, closing the ``determinants–interorganizational employee mobility–effects'' circle. They also show a hierarchy among mobility determinants, different types of interorganizational mobility, and different effects when mobility occurs between competing and cooperating organizations. This study primarily contributes to the career development literature, which recognizes interorganizational mobility as the primary mechanism for achieving individual work–life …

The Secret Ingredients Of Strategy Implementation, Robin Speculand

Asian Management Insights

Knowing what to do and actually doing it are two very different things. Leaders need to develop the same discipline, passion, and tenacity for implementing strategy that they had when crafting it. There are seven key principles that can guide an organisation to succeed in strategy implementation. Implementation is about taking the right actions, so leaders need to support and guide employees to work differently.

Research On Motivations For Corporate Voluntary Environmental Transformation: An Analysis Based On Wwf, Lunyan Lu

Dissertations and Theses Collection (Open Access)

This study investigates the multidimensional motivations driving corporate voluntary environmental transformation and its subsequent impacts, with a focus on political contexts, industry characteristics, and leadership traits. Situated within the framework of additional transformation requirements proposed by environmental non-profit organizations (e.g., WWF), the research examines how environmental transformation serves as a strategic vehicle for corporations to demonstrate social responsibility practices and enhance market competitiveness through philanthropic engagements. By integrating theoretical construction and empirical analysis, this study advances the explanatory frameworks of corporate social responsibility (CSR) theory, stakeholder theory, and resource dependence theory.

This research first identifies intrinsic motivations for corporations to …

The Impact Of Marriage Status On Career Aspiration And Performance, Qiang Yi

Dissertations and Theses Collection (Open Access)

This study explores the impact of marital status on employee workplace behavior and job performance. Specifically, it finds that compared to unmarried employees, married employees demonstrate higher career aspirations and job performance. Further analysis reveals that this effect is primarily driven by the enhancement of family and career commitments brought about by marriage. These increased commitments significantly contribute to the improvement of employees' career aspirations and job performance. Moreover, this study examines the gender differences in the influence of marital status on family and career commitments.

The results show that marriage has a stronger effect on promoting family commitments among …

Relationship Between Stress Management And Decision Making: A Research On Pilots, Mert Dural, Aysun Dogan, Hulusi C. Sozen

Journal of Global Business Insights

Uncertainty and crisis create a stressful environment. Among these environments, airline pilots must cope with this stress and manage their workload at the same time. Therefore, it is crucial to understand and study the effect of stress factors on the decision-making process of airline pilots to prevent undesired and unsafe events during flight operations. In this context, the aim of this study is to reveal the relationship between decision-making behaviors and stress management of civil aviation pilots. The study was conducted using the quantitative data analysis method. The data obtained from 206 captains and first mates working in a private …

Work Engagement As A Mediator Between Organizational Ostracism And Sparking Leadership, Perihan Senel Tekin, Selman Kizilkaya

Journal of Global Business Insights

Workplace ostracism can undermine employee morale, reduce productivity, and negatively impact organizational outcomes. Sparking leadership plays a vital role in shaping workplace culture and mitigating ostracism’s effects. This study investigates the mediating role of work engagement in the relationship between organizational ostracism and sparking leadership. It sheds light on how leaders can foster a more engaged workforce by reducing ostracism within organizations. It was designed as a quantitative causal survey. By examining data from 790 healthcare professionals in Turkey, the research highlights how sparking leadership can enhance work engagement and reduce ostracism. The findings show a significant negative correlation between …

The Mediating Effect Of Nepotism On Subjective Well-Being And Employee Loyalty: A Case Study Of A Private Airline Company, Secil Ulufer Kansoy

Journal of Global Business Insights

This study examines the potential mediating effect of nepotism in the relationship between subjective well-being and employee loyalty among aviation employees of a private airline company in Türkiye. Drawing on data from 289 valid surveys completed by cabin crew members of a private airline company in Istanbul, Türkiye, the analysis focuses on how nepotism shapes the relationship between these key organizational constructs. The subjective well-being, employee loyalty, and nepotism scales were utilized to measure relevant constructs, and data analysis was conducted using SPSS 22 and the bootstrapping technique. The findings reveal that subjective well-being positively and significantly influences employee loyalty, …

A Bibliometric Analysis Of The Pygmalion Effect In Organization Studies, Perihan Senel Tekin, Fevziye Bekar, Duysal Askun Celik

Journal of Global Business Insights

This research aims to examine the literature on the Pygmalion effect, which is expressed as a self-fulfilling prophecy in the context of management organization from a bibliometric perspective. In this context, all relevant publications in the Web of Science database were scanned between 01-06.06.2024. In the first and second searches with the words Pygmalion, Pygmalion effect, Pygmalionism, management, and organization, a total of 27 research articles were subjected to content analysis within the scope of a systematic review. As a result of the content analysis, it was seen that although the Pygmalion effect has been found in …

Every Voice Has Its Bright And Dark Sides: Understanding Observers’ Reactions To Coworkers’ Voice Behaviors, Szu-Han Lin, Shereen Fatimah, Emily C. Poulton, Cony M. Ho, D. Lance Ferris, Russell E. Johnson

Research Collection Lee Kong Chian School Of Business

The majority of research on voice has focused on how employee voice influences voicers and targets of voice (e.g. supervisors and organizations). We advance theory on voice by examining how third-party observers react to expressions of voice behavior by coworkers. Drawing from affective events theory (AET), we examine the potential benefits and detriments of coworker voice behaviours. Results from an experience sampling study and an experiment revealed that coworker voice was associated with an increase in third-party observers' inspiration, prompting third-party observers to engage in their own voice behaviours. Although coworker voice did not have a significant main effect on …

Well-Being Of Formal Leaders: A Critical And Interdisciplinary Review Of Predictors Shaping Leader Well-Being, Burak Oc, Kraivin Paripont Chintakananda

Research Collection Lee Kong Chian School Of Business

Holding a formal leadership role is often idealized, motivating individuals to pursue such positions for independence and success. However, recent reports highlight significant challenges faced by leaders, particularly during as well as after the COVID-19 pandemic, including increased work demands and reduced well-being. This review takes a critical stance and examines whether formal leaders bear a well-being cost. Using Bronfenbrenner’s (1979) ecological systems framework, we categorize predictors of leader well-being, discuss dominant theoretical frameworks explaining the most frequently studied relationships, and identify theoretical gaps in the existing literature. Following this, we identify internal validity issues affecting the interpretation of existing …

Attention To Market Expansion: Aspirational Antecedent And Risk-Taking Consequence, Renfei Gao, Man Zhang, Xiaogang He, Zhengyu Li

Research Collection Lee Kong Chian School Of Business

The behavioral theory of the firm (BTOF) emphasizes the goal-directed logic in explaining firms’ risk-taking.Scholars in this tradition typically conceptualize how performance feedback indicates problems and triggers risk-taking behaviors. Yet, the theory remains underdeveloped in understanding decision-makers’ attention to forward-looking goals, such as market expansion, and its impact on firm risk-taking. In this study, we theorize performance feedback as an antecedent to decision-makers’ attention to forward-looking goals, and firm risktaking as a consequence of such attention. Focusing on market expansion as a critical forward-looking goal, we first theorize how performance feedback influences decision-makers’ attention to market expansion. Then, we examine …

From Low Power To Action: Reappraising Powerlessness As An Opportunity Restores Agency, Tianyu He, Michael Schaerer, Trevor A. Foulk, Elizabeth B. Wolf, Winnie Y. Jiang

Research Collection Lee Kong Chian School Of Business

Agentic behaviors are a critical pathway to power in contemporary organizations. Paradoxically, employees who lack power are the least likely to think and act agentically—creating a self-perpetuating cycle of disadvantage. Existing research on facilitating employee agentic behaviors relies on structural solutions that are often out of reach for individual employees. Yet, anecdotal evidence suggests that this view may be incomplete, as some individuals seem to be able to overcome the challenges powerlessness poses without relying on external resources, control, or organizational change. Integrating research on powerlessness and cognitive reappraisal, the present research proposes that cognitively reappraising powerless situations as opportunities …

Greening The Workplace: Can Sustainable Practices Reduce Anxiety And Enhance Meaningful Work Engagement?, Cyril Tom T. Sunny, Peter Muttungal, Benny G. Davidson

Northeast Journal of Complex Systems (NEJCS)

This academic research examines the relationship between job engagement, green work climate, job-related anxiety, meaningfulness at work within the organization. It draws attention to identify the significant relations among all these factors and highlights the role of a green work climate in promoting meaningful work and alleviating job-related anxiety. The research emphasizes a diverse sample of employees from various organisations using structural modelling to find the mediating roles of job engagement and work meaningfulness in the correlation between organizational practices, environmental sustainability, and employee satisfaction. The study finds that a green work climate significantly enhances meaningful work experiences and reduces …