Business Education: How Culture And Leadership Impact Organizational Outcomes, Joyce Lemay, Chris Kaiser

Business Faculty Publications

Leadership and organizational culture influence the outcomes of any business. Many companies look at various information to measure results but may not know how to manage the information or interpret it in a way to make ethical and effective decisions. Many organizational cultures are broken and leadership needs to better understand how culture impacts the required outcomes. This article reviews the demands of a broken culture and creative ways to impact culture to ensure effective organizational outcomes. In times of crisis, like COVID-19, organizational culture can direct, redirect, or worsen the desired outcomes. The ability to analyze, understand and positively …

Trust Issues: A Case Study Of The Relationship Between Trust And Reform Implementation, Courtney R. Wilson

Educational Leadership & Workforce Development Theses & Dissertations

Reform creation and implementation tends to focus on the mechanics needed to ensure intended outcomes are achieved. School relationships are affected by the tension caused by reform implementation. Research suggests trust among teachers and between teachers and their administrator affects the way teachers make sense of, implement, and use new reform efforts. Given the demands reforms place on schools, trust has the potential to impact and encourage the implementation of reform and the maintenance of relationships. A qualitative case study method was used to decipher the impact trust plays in the implementation of reform. The concept of trust is used …

Local Workforce Development, Federally Legislated Purposes, And A Systemigram: A Mixed-Methods Study, Tracey A. Regenold

STEMPS Theses & Dissertations

The public system of workforce development has existed for over 45 years, yet there are still issues with adequate skill-building, training, and employment for the vulnerable populations the system is mandated to serve. This study first used a modified Delphi method to survey a sample of executive directors and board members of local workforce development areas regarding the proper systems design needed to fulfill the purposes of current federal legislation. Subsequently using a visual representation of an “ideal” local workforce development area, participants were then interviewed and asked about the utility of such a model for strategic planning and systems …

Scaling Big In India: Leveraging Behavioral Science To Help Feed Millions, Gita V. Johar, Shilpa Madan, K. Ganesh

Research Collection Lee Kong Chian School Of Business

A look at how a community kitchen initiative in India used insights from behavioral science to rapidly scale its services, delivering 4.5 million meals to homeless migrant workers even as the country instituted the world’s largest lockdown to combat COVID-19.

Power To The People? The Limits Of Equality-Based Involvement In Managing Strategic Change, Daniel Z. Mack

Research Collection Lee Kong Chian School Of Business

Existing research has highlighted the importance of involving a wide representation of organizational members in the strategic change process to manage it effectively. We conducted a real-time inductive study of a strategic change at an organization in the hotel industry. Our findings suggest that the equality-based involvement – designed to promote equal opportunities for voice among employees – unintendedly undermined the implementation of strategic change. Although wide organizational involvement provided frontline employees with greater voice and autonomy, it also instilled greater fear in middle managers due to more escalating complaints to top management and newly created constraints in middle managers’ …

Effects Of Situation Descriptions On The Construct-Related Validity Of Construct-Driven Situational Judgment Tests, Philipp Christopher Schaepers, Jan-Philipp Freudenstein, Patrick Mussel, Filip Lievens, Stefan Krumm

Research Collection Lee Kong Chian School Of Business

Despite the common belief that situation descriptions in SJTs are central to the measurement of targeted constructs, recent studies demonstrated that omitting situation descriptions had only minor effects on SJT performance and validity. However, these results might be due to the fact that traditional SJTs often fail to assess well-defined constructs. So, we aimed to examine the relationships between construct-driven SJT scores with and without situations and self- and peer-rated personality dimensions (N = 158). Results revealed almost no difference in construct-related validity between both versions. The conscientiousness facet emerged as the only exception, for which the SJT scores without …

Gaya Kepimpinan Dan Cabaran Pegawai Polis Wanita, Mohd Jailan Norizzati

Student Works (2020-2029)

Penyelidikan ini menggunakan pendekatan kaedah gabungan (mixed methods) yang dijalankan bertujuan untuk mengenalpasti serta mendapatkan kefahaman yang menyeluruh berkaitan amalan gaya kepimpinan wanita dalam menggalas tanggungjawab sebagai pegawai polis. Selain itu, kajian ini juga dijalankan bagi mengenalpasti cabaran yang dihadapi oleh responden sepanjang penglibatannya dalam profesion maskulin ini. Seramai 345 pegawai polis wanita Polis Diraja Malaysia (PDRM) yang terlibat dalam kajian soal selidik yang dijalankan termasuk temu bual bersama 10 responden diperingkat pegawai kanan dan pegawai rendah. Teori kajian ini memberi tumpuan kepada tiga gaya kepimpinan utama iaitu Kepimpinan Transformasi, Transaksi dan Laissez-faire. Instrumen Kepimpinan Multifaktor (MLQ) digunapakai sebagai instrumen …

Threat Of Technological Unemployment, Use Intentions, And The Promotion Of Structured Interviews In Personnel Selection, Kevin P. Nolan, Dev K. Dalal, Nathan Carter

Personnel Assessment and Decisions

Meehl (1986) proposed that an important factor underlying professional decision makers’ resistance to standardized decision aids is threat of technological unemployment – fear that using the practices would reduce the perceived value of their employment. Nolan, Carter, and Dalal (2016) provided initial support for threat of technological unemployment being a factor that contributes to practitioners’ reluctance to adopt scientifically meritorious standardized hiring practices. This study serves to further develop the theory of threat of technological unemployment in personnel selection by (a) replicating the findings of our earlier research using a within-subjects methodology that is more generalizable to the cognitive processes …

Leader Influence: A Research Review Of French & Raven’S (1959) Power Dynamics, Mary Kovach

The Journal of Values-Based Leadership

After reviewing nearly 70 years of research, this manuscript seeks to compile study results to better understand leader influence by employing French and Raven’s (1959) power dynamics. Divided into two categories (i.e. formal and informal), these five power dynamics include referent, expert, legitimate, coercive, and reward power. Each power dynamic is categorized accordingly and dissected between scholarly research and applicable workplace settings between supervisors (i.e. leaders) and employees. Behavioral outcomes from a subordinate standpoint are discussed, and this manuscript concludes that the power dynamic that characterizes different workplace relationships between supervisors and employees has significant effects on work productivity and …

Organizational Intentions Versus Leadership Impact: The Flexible Work Experience, Susan R. Vroman

The Journal of Values-Based Leadership

Working mothers with dependent aged children currently represent a significant portion of the workforce. In order to attract and retain this valuable demographic, employers are introducing and maintaining flexible work arrangements (FWA) to enable employees to manage their work and life commitments. However, having an FWA program and effectively supporting it are not synonymous, and this bears impact on employees. This article highlights opportunities and implications for FWA management based on findings from a recent New England healthcare organization case study which illustrates how working mothers experience enacted flexible work arrangement policies. This article identifies methods for organizations and managers …

People Analytics And Disruptive Technologies Are Transforming Human Resources Roles, Madhu Bala Sahoo

Southwestern Business Administration Journal

Human Resources Information Systems that collect, store, and analyze people data are beginning to view the role of people analytics and other related technologies favorably as they provide new, timely and objective insights which aid in bringing about a transformational change in the roles of HR. People analytics is thus an excellent platform for HR to achieve its long awaited ‘Strategic Partner’ role. Organizations of all sizes and types are adopting and adapting to people analytics. Several well-known companies have recently demonstrated the benefits of using people analytics for HR functions. However, people analytics is not without roadblocks of unethical …

An Evaluation Of Three Online Chatbots, Mahesh Vanjani, Jamison Posey, Milam Aiken

Southwestern Business Administration Journal

Chatbots enable machines to emulate human conversation. While research has been done to examine how human-like communication with chatbots can be, heretofore comparisons of the systems with humans have not accounted for abnormal behavior from the users. For example, the people using the chatbot might be lying or trying to, in turn, imitate a computer’s response. Results of a study comparing transcripts from three chatbots and two humans show that student evaluators were able to correctly identify two computer transcripts, but failed on one. Further, they incorrectly guessed that one of the humans was a chatbot. The study also presents …

Training To Develop Academic Advisor Efficacy And Workforce Readiness, Jessica Powers

Dissertations

The competitive workforce views training as an investment in human capital, which is seen as its most valuable asset. In order to meet labor demands of tomorrow, the workforce will depend on higher education to educate workers. This will put academic advisors and the training they receive further in the spotlight, as they play a meaningful role in student success. Training has been shown to increase occupational self-efficacy and impact employee performance, but empirical research is lacking from the advisor perspective to explore their perception of training and occupational self-efficacy. In a study of N = 108 of faculty and …

Student-Run Agencies: A Guideline For Agency Survival, Brooke Borgognoni

Graduate Theses and Dissertations

The purpose of this paper is to study 110 student-run agencies (including advertising, public relations, integrated/digital marketing, communications, and graphics and/or design) in the U.S. by analyzing how they currently operate, what practices exist in the agencies for learning, growth, and continuation and how leadership roles of students and advisors influence the agency. This project built upon past studies of student-run agencies and expanded on the topic using the evolutionary theory of a firm by analyzing factors that determine whether it appears that a student-run agency might dissolve or last. This was determined by measuring the faculty advisor involvement level, …

The Relationship Between Leadership Practices And Organizational Commitment Of Telecommunicators, André Lanier

Graduate Theses and Dissertations

The performance of 9-1-1 telecommunicators can mean the difference between life and death for the person on the other end of a phone. Effective leadership is critical to the success of the public safety answer point (PSAP) and the organizational commitment of the 9-1-1 telecommunicator. Bass and Riggio’s (2006) Full Range of Leadership Theory (FLRT) is the basis for the current study. The FRLT covers leadership styles from laissez-faire to transformational (Matikainen, 2019).

The purpose of conducting the study was to identify and describe the 9-1-1 telecommunicator’s organizational commitment based on the PSAP leadership categories. The study made use of …

Learning And Adaptation Under Uncertainty And Ambiguity, Lei Zheng

Dissertations and Theses Collection (Open Access)

The first essay is about how high and moderate aspiration levels compare in terms of affecting the decision making and reinforcement learning in an uncertain environment. After developing a thought experiment and a computational model, I used lab experiments to test the model’s predictions: a high (moderate) aspiration level reduces (increases) feedback ambiguity about the relative attractiveness of different options, thus increases the exploitation (exploration) tendency of the decision maker. The behavioural difference suggests that high aspirations lead to better performance in stable environments, but worse performance after disruptive shocks. The second essay investigates whether organizations should commit more (or …

Individuals Responses To Economic Cycles: Organizational Relevance And A Multilevel Theoretical Integration, Nina Sirola

Research Collection Lee Kong Chian School Of Business

The state of the economy represents a concern for individuals and shapes their behavior in profound ways. The current review of studies on how individuals respond to economic cycles reveals that organizational relevance of such responses has often not been considered, and the literature is characterized by a variety of seemingly disconnected explanations for how and why individuals respond to the perceived state of the economy. I develop a theoretical framework that systematizes the literature and accounts for the seemingly disparate findings, highlighting the underlying functionality of such responses for individuals. I then integrate the literature on individual responses to …

Getting Back To The “New Normal”: Autonomy Restoration During A Global Pandemic, Eric M. Anicich, Trevor A. Foulk, Merrick R. Osborne, Jake Gale, Michael Schaerer

Research Collection Lee Kong Chian School Of Business

We investigate the psychological recovery process of full-time employees during the two-week period at the onset of the Coronavirus pandemic (COVID-19). Past research suggests that recovery processes start after stressors abate and can take months or years to unfold. In contrast, we build on autonomy restoration theory to suggest that recovery of impaired autonomy starts immediately even as a stressor is ongoing. Using growth curve modeling, we examined the temporal trajectories of two manifestations of impaired autonomy—powerlessness and (lack of) authenticity—to test whether recovery began as the pandemic unfolded. We tested our predictions using a unique experience-sampling dataset collected over …

Robustness, Sensitivity And Sampling Variability Of Pareto-Optimal Selection System Solutions To Address The Quality-Diversity Trade-Off, Wilfried De Corte, Paul Sackett, Filip Lievens

Research Collection Lee Kong Chian School Of Business

In case that both the goals of selection quality and diversity are important, a selection system is Pareto-optimal (PO) when its implementation is expected to result in an optimal balance between the levels achieved with respect to both these goals. The study addresses the critical issue whether PO systems, as computed from calibration conditions, continue to perform well when applied to a large variety of different validation selection situations. To address the key issue, we introduce two new measures for gauging the achievement of these designs and conduct a large simulation study in which we manipulate 10 factors (related to …

Auditor Information Spillovers And Company Operating Performance: Evidence From Targeted Auditor Switches, Tyler Kleppe

Graduate Theses and Dissertations

In this study, I examine whether companies realize operational benefits from making “targeted auditor switches” (i.e., engaging a new auditor recently dismissed by a competitor company). While prior work provides evidence consistent with companies perceiving that auditor information spillovers are costly, there is sparse extant evidence as to whether auditors actually do transfer operational information across companies. I find that companies that switch to a competitor’s former auditor realize significant subsequent improvements in operating performance, and I provide evidence that the association between targeted auditor switches and improvements in operating performance varies predictably with several across- and within-market factors. In …

Factors Influencing Employees’ Ethical Behavior: Empirical Study Of Employees In Iraqi Organizations, Alhaboose Husam Mohammed Kamil

Student Works (2020-2029)

In contemporary organizations, ethics has become one of the most vital aspects of organizational sustenance in today’s competitive business world. Earlier studies have considered employees as a potential source of success for an organization. Moreover, prior studies have designated the essential role of ethical leadership in influencing employees’ ethical behavior. Therefore, this study tries to contribute to the literature by examining the direct effect of ethical leadership on employees’ ethical behavior via the two-mediating role of ethical climate and organizational justice. Most importantly, moral identity was also identified as a boundary condition on the relationship of ethical leadership, ethical climate, …

The Study On The Use Of Project Success Framework Among Project Personnel, Suring Joshua

Student Works (2020-2029)

Projects, programs and portfolios are essential for human endeavors since time immemorial. However, project success rates in various sectors are dismal and not up to expectations. This research aims to investigate the use of a multilevel project success framework among project personnel in various sectors to identify essential success levels and criteria and determine any weaknesses and gaps for enhancing the framework. This is a qualitative study during which a conceptual framework was developed and tested with data gathered using a questionnaire survey with open-ended questions which was distributed to project personnel based on snowball sampling. A total of 52 …

Impact Of Motivation Factors On Workforce Productivity In Tenaga Nasional Berhad, Hassan Muhammad Hafeez

Student Works (2020-2029)

Motivation factors are an important aspect in workforce productivity. In an organization, workforce motivation are among the main important criteria to ensure a smooth and stable business operation. The motivation of workforce will directly impact the individual, organization and team in an organization which will also influence the organizational behavior. This research aim is to investigate the impact of motivation factors on workforce productivity in Tenaga Nasional Berhad. The objectives of the research is to explore the motivation factor affecting workforce motivation, to investigate the impact of motivation factor on workforce productivity and to recommend on how to improve motivation …

Quality Management In Oil And Gas Turnaround/Shutdown Projects, Rosli Ghadaffi

Student Works (2020-2029)

This study discusses the problem of defining quality in the oil and gas industry, to determine possible benefits of implementing quality, and to identify barriers of quality implementation in the oil and gas industry. Quality management is the process for ensuring that all project activities necessary to design, plan and implement a project are effective and efficient with respect to the purpose of the objective and its performance. Specifically in the oil and gas Turnaround Maintenance / Shut down Maintenance project, a comprehensive understanding of issues related to project quality is required. This research aims to investigate the benefit and …

The Impact Of Positive Psychological Resources On Career Success Among Academic Staff In Sudan, Mohammed Yousif Fadul Mohammed Mustafa

Student Works (2020-2029)

Career success is important in shaping individual vocation’s identity. Different individual will have various perceptions about their career accomplishment; whether they feel successful or otherwise. This research aims to investigate the impact of positive psychological resources on career success among academic staff in public universities in Sudan. This due to the importance of career success in contributing to both individual’s performance and organisational growth. The research is guided by protean career theory (PCT), conservation of resource theory (COR), and self-determination theory (SDT) for explaining the theoretical framework. On the other hand, the conceptual framework informed by protean career orientation (PCO) …

If At First You Don’T Succeed...Your Coworkers Just Might Be Pleased: A Story Of Workplace Schadenfreude, Kim Johnson

USF Tampa Graduate Theses and Dissertations

Two emotions that employees often experience in the workplace are schadenfreude (a positive reaction to others’ misfortune) and freudenschade (a negative reaction to others’ good fortune). Results of an ANOVA indicate that participants asked to imagine that they are employees were more likely to experience schadenfreude toward a hypothetical coworker if that coworker were arrogant, underperforming, rude, or deceptive. They were more likely to experience freudenschade toward a target when there was an issue involving justice. Results of an ANCOVA illustrated a negative relationship between the experience of schadenfreude and the personality variable Just-World Beliefs, but no association was found …

Developing And Applying Knowledge And Skills In Ethics And Professional Morality: An Evidence-Based Practice Paper, Donald Winiecki, Lynn Catlin, Harold Ackler

Organizational Performance and Workplace Learning Faculty Publications and Presentations

Even without a focused interest in the topic, as we enter the third decade of the 21st Century one would have a difficult time ignoring the steady flow of stories reporting tragic consequences arising from engineering decisions that appear to have omitted ethical components, and of ethical dilemmas arising from contemporary engineering and computer science. Similarly, one would have to be willful to miss an equally steady drumbeat of calls for improved ethics in engineering and computer science education.

However, one can make the argument that simply offering new or more content related to ethics in engineering education is not …

Made In The Usa: Technological Corporatism, Infrastructure Regulation, And Dupont 1902-1917, Roman Y. Shemakov

Swarthmore Undergraduate History Journal

The turn of the twentieth century radically renewed industrial organization across the United States. Early American corporations -- centralized manufacturing hubs with journeymen and apprentices laboring under one roof -- were seldom prepared for the transformations that scientific management and structural reorganization would bring to social relations. At the helm of World War 1, DuPont became the epitome of broader national restructuring. Through a close relationship with American military industries and legislatures, the DuPont brothers came to represent Business as an inseparable component of the State. While labor historiography has primarily focused on organizers’ relationship with regulators, important segments of …

Strategic, Tactical And Operational Decisions In Family Businesses: A Qualitative Case Study, Ravindra Hewa Kuruppuge, Ales Gregar

The Qualitative Report

Previous studies of family businesses have no common agreement on what should be the most effective and efficient approach for making decisions at different managerial levels to solve business issues. Accordingly, the main objective of this study was to understand the nature of decision-making by family members who are involved in a business in different capacities such as owners, owner managers, and managers. Locating the research in the interpretivist paradigm, and utilizing qualitative case study methods (Yin, 1994), we interviewed 24 respondents from 12 well-known family firms from different districts in Sri Lanka. Thematic analysis indicated that the consultative approach …

Hustle Culture And The Implications For Our Workforce, Arianna Balkeran

Student Theses and Dissertations

This study defines hustle culture as an unspoken agreement between supervisors and employees concerning a designated workplace commitment compliance, which determines the minimum expectation of an employee's productivity capability. As such, this research paper aims to explore hustle culture within the workforce and how employee engagement, or lack of, affects the quality of professional relationships within the workplace. By doing so, we can begin a broader discourse on employee and managerial accountability in the relational aspect of supervisor-employee relationships and work dyads. With current changes to employment opportunities, such as the sudden influx of remote corporate workers resulting from COVID-19, …