Organizational Behavior and Theory Commons^™

The Link Between Job Satisfaction And The Intention To Leave Among Casino Employees, Oliver Wayne Aho

Doctor of Business Administration (DBA)

Job turnover has long plagued the hospitality and tourism industry. The casino segment of this industry is particularly vulnerable to excessive staff turnover due to the face-toface interaction between gamblers and gaming company employees. The relationship between job satisfaction and job turnover has been explored in numerous industries. This research study used correlational research, linear regression, and descriptive statistics to examine the intrinsic, extrinsic, and general factors of job satisfaction and its influence on the intent to leave for all employees and the employees of the security, housekeeping, and beverage departments of a major casino operation. Additionally, the variables of …

Leadership In Information Technology: Leadership Theories, Perspectives And Ethical Dilemmas, Douglas B. Malcolm

The Siegel Institute Journal of Applied Ethics

This paper will describe various leadership theories and how they were formed, current leadership perspectives for information technology (IT) and the impact they can have on an IT workforce due to negative impressions and conditions. It will then relate current ethical issues faced by Information Technology to the key driving forces behind IT today along with detailing the current ethical issues faced by IT Leadership. Finally it will recommend some future research to help IT Leadership navigate the ethical and leadership issues faced today and to prepare for the future issues that will appear as technology advances.

Exhibiting Resistance During An Organisational Transformation: The Telecommunication Industry In Ghana, Cyracus Badinye Bapuuroh

The Qualitative Report

The purpose of this study is to explore how employees reacted by the manifestation of resistant behaviours and attitudes during an organizational transformation in the telecommunication industry of Ghana. The study adopted a qualitative multiple case study using two organizations. Data was obtained primarily through interviews from twenty employees. Seven (7) participants were interviewed from MTN Ghana and thirteen (13) participants from AIRTEL Ghana. Both managers and non-managers were interviewed. Semi-structured interviews were conducted. Thematic analysis was undertaken to identify relevant themes. The main theme determined from the analysis of data is: Manifestation of resistance and the accompanying sub-themes are …

Herding And Anchoring In Macroeconomic Forecasts: The Case Of The Pmi, John B. Broughton, Bento J. Lobo

Business Faculty Articles and Research

We test if analysts display multiple biases in forecasting the Institute for Supply Management’s (ISM) manufacturing Purchasing Manager’s Index (PMI). We adopt a test that does not require knowledge of the forecaster’s prior information set and is robust to rational clustering, correlated forecast errors and outliers. We find that analysts forecast the PMI poorly and display multiple biases when forecasting. In particular, forecasters anti-herd and anti-anchor. Anti-herding supports a reputation-based notion that forecasters are rewarded not only for forecast accuracy but also for being the best forecast at a single point in time. Anti-anchoring is consistent with forecasters overreacting to …

“I Need That Week Off!”: An Experiential Exercise On Conflict And Negotiation, Melanie A. Robinson

Organization Management Journal

This article presents an experiential exercise designed to provide students with an opportunity to develop their knowledge of ways in which conflict may be managed (using the framework proposed by Thomas, 1976) and types of negotiation. Students form pairs and are presented with a scenario in which they have both requested the same week of vacation to attend events. Unfortunately, they are informed that they are unable to take the time off simultaneously. Participants are asked to discuss among themselves, using assigned modes of managing conflict, to determine how the time will be allocated. The target audience is composed of …

Managing Careers For Ambidexterity And Organizational Alignment: Why It Matters Today To Hr Practice, Nicole C. Jackson, Isabelle Lescent-Giles, Linda M. Dunn-Jensen

Organization Management Journal

Today’s competitive environment increasingly calls for organizations and their employees to align competencies and individual capabilities for ambidexterity. Ambidexterity is defined as the need to exploit competencies while allowing for innovative potential. The role of human capital development, and specifically understanding how existing human resources (HR) practices may limit ambidexterity, is central to career management. While career management spans both individual and organizational interests, we approach this issue from the question of how firms can manage careers to build organizational ambidexterity. We also explore what HR professionals can do to address this issue. As part of our approach, we focus …

Leveraging Positive Psychological Capital (Psycap) In Crisis: A Multiphase Framework, Ivana Milosevic, A. Erin Bass, Djordje Milosevic

Organization Management Journal

Despite recent advancements in understanding of leadership in context, there is surprisingly little insight into leadership in crisis. To provide insight into how leaders navigate crisis, we utilize historical sources of Sir Winston Churchill’s leadership during World War II to analyze which resources are used by leaders during a crisis and how they leverage these resources to lead through and out of the crisis. We discover that psychological capital (PsyCap) is a core individual resource that leaders leverage in crisis. Our findings suggest that leaders leverage PsyCap in varying ways based on the phase of the crisis. That is, different …

The Mountain Musical Theatre Company: Governance Failures, Vince Bruni-Bossio, Brooke Klassen, Brian Lane

Organization Management Journal

No abstract provided.

Towards Establishing Design Principles For Balancing Usability And Maintaining Cognitive Abilities, Gayathri Balasubramanian, Hyowon Lee, King Wang Poon, Wee-Kiat Lim, Wai Keet Yong

CCX Research

While technology has improved the speed, accuracy, and efficiency of work, its prolonged use also weakens users’ cognitive abilities over time. By creating usable, efficient, emotive, and engaging experiences, HCI researchers and practitioners have inadvertently led users to offload their innate capabilities onto their devices. How should technology be (re)designed so as to reduce the negative effects of on users’ cognitive abilities when used over time? In this paper, we discuss a set of design principles intended to help designers consider how long-term use of their artefacts could maintain and even improve users’ unassisted abilities and reduce negative impacts of …

Threat Or Challenge? Intensified Job Demands And The Moderating Effect Of Differentiated Transformational Leadership, Benjamin Bass

Psychology Theses & Dissertations

Over the past 30 years, industrialized democracies have experienced major economic change due to globalization, economic instability, and rapid technological innovation. To remain viable, organizations maximize flexibility through strategies like downsizing, just-in-time inventory, and temporary labor. Consequently, employees face heightened responsibility, variable workloads, and rising job insecurity. While these demands are stressful, at times, some may represent an exciting challenge. Recently, researchers started studying how the long-term intensification of work affects employees via intensified job demands. This dissertation builds on their efforts by exploring short-term job demand intensification. Specifically, the transactional model of stress and the job demands-resources model were …

Diversity Team Building: Impact On Virtual Team Performance, Nina C. Magpili-Smith

Engineering Management & Systems Engineering Theses & Dissertations

Although organizations have addressed diversity issues at the organizational-level with resulting positive employee outcomes, lack of scholarly attention to team-level interventions remain. Team-level interventions would benefit organizations more directly as they address issues directly related to task accomplishment. Since diversity may lead to negative performance results for teams, a team building intervention based on the latest empirical research was developed and tested to address the potential performance losses associated to diversity in decision-making teams. The team building intervention provides six crucial elements, namely (1) direct experience of how deep-level team diversity affect team dynamics, (2) diversity education, (3) cultivation of …

"More Free Time, More Overtime?" An Examination Of The Overtime Paradox For Part-Time Employees Through The Lens Of Non-Working Time, Hsin Ning Yong

Dissertations and Theses Collection (Open Access)

Why do part-time employees with reduced workload and remuneration work longer hours than contracted? Existing research attributes this phenomenon to organisational culture. design of the part-time work. relationship with others at work and one's personality traits. However, there are at least two major gaps in the existing research. Firstly. there is no integrated framework which links these factors influencing part-time employees to work longer hours. This impacts the ability for individuals and companies to systematically apply these findings to improve part-time arrangements; Secondly. most studies to date use self-report methods such:15 interviews and surveys. which limit the findings to what …

Peer Effects Of Corporate Social Responsibility, Hao Liang, Hao Liang, Xintong Zhan

Research Collection Lee Kong Chian School Of Business

We investigate how firms react to their peers' adoption of corporate social responsibility (CSR) by using a regression discontinuity design that relies on "locally" exogenous variations of CSR generated by shareholder proposals that pass or fail by a small margin of votes. Specifically, we find that peers of a voting firm who passed a close-call CSR proposal experience lower announcement returns and higher following-year CSR scores compared to those of a voting firm that marginally failed a CSR proposal. Such effects are stronger in peer firms with higher competitive pressure, better CSR performance relative to the voting firm, and a …

Toward A Theoretical Framework To Studying Climate Change Policies: Insights From Case Study Of Singapore, Ai Sian Ng, May O. Lwin, Augustine Pang

Research Collection Lee Kong Chian School Of Business

The world decided in December 2015 to take actions to reduce global warming. To contribute toward this goal, this research examines possible policy levers for inclusion in the climate change ratification plan. A case study of the measures taken by the Republic of Singapore, a low-lying 719.2 km2 island without natural resources in Asia, is conducted. Being vulnerable to climate change impact and yet having to balance her people’s needs and economic progress with limited resources, the measures taken by this small country could offer policy insights for small states and states without access to alternative energy sources. This research …

Explicating The Information Vacuum: Stages, Intensifications, And Implications, Eugene Woon, Augustine Pang

Research Collection Lee Kong Chian School Of Business

Purpose: Information vacuums (IVs) arise from organizational failure to satisfy the stakeholders’ informational demands during crises. The purpose of this paper is to expand Pang’s (2013) study of the phenomenon of IV by investigating its nature, stages, intensifying factors and resolution. Design/methodology/approach: Print and social media data of five recent international crises with apparent IVs were analyzed. Findings: Poor crisis communications are intensifying factors that induce media hijacks and hypes, distancing, and public confusion. A four-stage model maps the phenomenon into a flow chart describing its development. IV termination begins when organizations either respond with information or provide solutions, results, …

Fast-And-Frugal Trees As Noncompensatory Models Of Performance-Based Personnel Decisions, Shenghua Luan, Jochen Reb

Research Collection Lee Kong Chian School Of Business

Employees’ performance provides the basis for many personnel decisions, and to make these decisions,managers often need to integrate information from different performance-related cues. We asked college students and experienced managers to make a series of performance-based personnel decisions and tested how well weighting-and-adding, compensatory logistic regression and lexicographic, noncompensatory fast-and-frugal trees (FFTs) could describe participants’ decision processes regarding both choices and reaction times. Results show that a significant proportion of the participants (i.e., nearly half of the college students and more than two-thirds of the experienced managers) applied FFTs to make such decisions,and that the majority of them adopted key …

Breach: Understanding The Mandatory Reporting Of Title Ix Violations As Pedagogy And Performance, Jacob G. Abraham

USF Tampa Graduate Theses and Dissertations

This dissertation examines how institutions generate, teach, and authorize normative performances through texts and/as pedagogical practices. Through an analysis of the University of South Florida’s mandatory reporting policy, training, and Title IX Incident Report Form, this project examines how institutions construct and privilege certain values, performances, and individuals as means of generating the legal compliance of the institution independent. These practices are valued independent of how such compliance enables and limits the relationship between students and teachers. I argue the University’s texts and pedagogical practices serve to substantiate, authorize, and perform the materialization of certain privileges and the normative standards …

Project Manager Leadership Styles: Task Vs. People-Oriented, Thomas G. Henkel, James W. Marion Jr, Debra T. Bourdeau

Publications

The present study explored applicable leadership behavior in terms of concern for task and/or people-oriented when leading project teams. Students enrolled in a university Master of Science in Project Management degree program were asked to respond to the Fielder Leadership Style Self-Assessment which is a useful framework to determine task versus people-oriented leadership (Lusser & Achua, 2016). A chi-square test was conducted to determine if the observed values were significantly different from an expected value of five. With a p value

Cyber Counterproductive Work Behaviors: Measurement, Prediction, And Means For Reduction, Brittany K. Mercado

Dissertations, Theses, and Capstone Projects

Although counterproductive work behaviors (CWB) have received intense attention by both researchers and practitioners over the past few decades, this body of literature has yet to address the many novel avenues for employee counterproductivity resulting from modern technologies. For example, with the current ubiquity of electronic devices and Internet access, employees can conveniently engage in personal tasks while they should be working or even damage organizational data with unprecedented ease. Beyond reputational concerns and productivity losses, firms’ reliance on electronic storage of critical information also produces novel security risks. Measures of CWB and, therefore, investigations into the construct do not …

Emotional Labor And Discretionary Behaviors: Exploring The Mediating And Moderating Effects Of Felt Inauthenticity And Emotional Exhaustion, Yang Ting Ang

Dissertations and Theses Collection

The service industry is a growing sector in most countries and emotional labor is a major component of service employees’ jobs. As such, it is important to understand how emotional labor influences employee discretionary behaviors such as counter-productive workplace behaviors (CWBs) and organizational citizenship behaviors (OCBs), both of which affect the well-being of employees and organizations. This dissertation presents two studies that examined the mechanisms underlying, and boundary conditions surrounding, emotional labor and employee discretionary behaviors. Drawing on theories and research regarding ego depletion, inauthenticity, and behavior consistency, this paper proposed a theoretical model that hypothesized how two potential mechanisms …

The Differential Identity Activation & Integration Mechanism (Diaim): A Model Linking Female Businesspersons’ Identity Integration And Identity Activation To Negotiation, Yi Wen Tan

Dissertations and Theses Collection

Women play an important role in business management (female businesspersons) but yet they face constraints in the workplace, such as in negotiations. As female businesspersons seem to be facing seemingly conflicting gender and business identities, the level of the integration between these identities, as captured by the construct gender-professional identity integration (G-PII), can be a critical factor that influences female businesspersons in negotiations. It is expected that the level of G-PII influences female businesspersons’ negotiation behaviors when their different identities (i.e., female identity, business identity or dual identities) are activated. Hence, a DIAIM model that depicts how female businesspersons with …

Organisational Citizenship Behaviors Of Directors: An Integrated Framework Of Director Role-Identity And Boardroom Structure, Toru Yoshikawa, Helen Wei Hu

Research Collection Lee Kong Chian School Of Business

While directors’ task boundaries are usually ambiguous, some of their activities or behaviors clearly constitute their formal duties, whereas others are usually perceived as organizational citizenship behavior (OCB). Applying identity theory, we present a theoretical model that demonstrates one of the key drivers for directors to engage in OCB with a focus on their role identity. We argue that an individual director’s role identity is one of the key factors that motivate directors to engage in OCB. Furthermore, we propose that two board-level contingencies, board capital, and informal board hierarchy order, can moderate the effect of directors’ role-identity salience on …

The Mediating Role Of Emotional Exhaustion In The Relationship Of Mindfulness With Turnover Intentions And Job Performance, Jochen Reb, Jayanth Narayanan, Sankalp Chaturvedi, Srinivas Ekkirala

Research Collection Lee Kong Chian School Of Business

Mindfulness in the workplace has emerged as a legitimate and growing area of organizational scholarship. The present research examined the role of employee emotional exhaustion in mediating the relationship of mindfulness with turnover intentions and task performance. Drawing on theory and empirical research on both organizational behavior and mindfulness, we predicted that more mindful employees would show lower turnover intentions and higher task performance and that these relationships would be mediated by emotional exhaustion. We tested these hypotheses in two field studies in an Indian context. Study 1 was a field study of call center employees of a multinational organization, …

Motivated Cognition And Fairness: Insights, Integration, And Creating A Path Forward, Laurie J. Barclay, Michael R. Bashshur, Marion Fortin

Research Collection Lee Kong Chian School Of Business

How do individuals form fairness perceptions? This question has been central to the fairness literature sinceits inception, sparking a plethora of theories and a burgeoning volume of research. To date, the answer to thisquestion has been predicated on the assumption that fairness perceptions are subjective (i.e., “in the eye of thebeholder”). This assumption is shared with motivated cognition approaches, which highlight the subjectivenature of perceptions and the importance of viewing individuals arriving at those perceptions as active andmotivated processors of information. Further, the motivated cognition literature has other key insights thathave been less explicitly paralleled in the fairness literature, including …

Opening Up: How Centralization Affects Participation And Inclusion In Strategy Making, Daniel Z. Mack, Gabriel Szulanski

Research Collection Lee Kong Chian School Of Business

Despite the benefits of opening the strategy process, greater inclusiveness and transparency stand in sharp contrast to the conventional emphasis on elitism and opacity in strategy making, especially in centralized organizations where decision making is driven by top management. We suggest that centralized organizations can manage this tension by combining participatory and inclusive practices. Whereas participation is about increasing stakeholders’ input for decisions, inclusion is about creating and sustaining a community of interacting stakeholders engaged in an ongoing stream of issues in the strategy process. We show that the distinction between partic- ipatory and inclusive practices helps to explain why …

Not Just How Much You Know: Interactional Effect Of Cultural Knowledge And Metacognition On Creativity In A Global Context, Chua, Roy Y. J., Kok Yee Ng

Research Collection Lee Kong Chian School Of Business

The ability to think and solve problems creatively in a multicultural environment is critical for success in the 21st century. Integrating research on creative cognition and cultural intelligence, we examine the interactional effects of two cognitive capabilities – cultural knowledge and cultural metacognition – on individuals’ creativity in multicultural teams. We propose that although cultural knowledge is useful for creativity,too much knowledge can be detrimental because of cognitive overload and entrenchment.This inverted U-shaped relationship however, is moderated by cultural metacognition.Results of our study support our hypothesis of an inverted U-shape relationship between cultural knowledge and creativity. As expected, we found …

Influences On University Staff Members Responsible For Implementation Of Alcohol-Control Policies, Glenn A. Cochran

Graduate Doctoral Dissertations

Excessive college student drinking is a complex problem associated with a range of consequences including deaths, injuries, damage, health risks, legal difficulties, and academic problems. State governing boards, trustees and executives have enacted policies aimed at reducing the negative effects of excessive drinking. This study examined influences on university staff members responsible for implementation of alcohol-control policies. Deeper understanding of factors influencing alcohol-control policy implementation may help leaders improve policy making, implementation and attainment of policy objectives.

This mixed methods study utilized a sequential transformative mixed methods strategy with a quantitative survey, sequenced first, informing the prioritized qualitative multiple case …

Leadership In An Australian Context: Highlighting A Qualitative Investigation With Construct Validity Support, Nezar Faris

The Qualitative Report

This paper highlights how criteria for validity that are usually utilized within quantitative research can be used to provide further validation to fully qualitative research. In this case, the qualitative research utilizes the grounded theory method. This research used the grounded theory to investigate leadership processes in the substantive setting of the Islamic organizations in Australia. The qualitative analysis of qualitative data generated a number of categories that were conceptually unique. Theoretical sampling directed the researcher toward data sources that provided further conceptual uniqueness. The similarity between some of these newly-generated categories and lower-order categories gave cause to claim convergent …

A Phenomenological Case Study Of Transformative Learning In A Non-Traditional Diversity Training Program, Ame Lambert

Human Resource Development Theses and Dissertations

Rapidly changing demographics and globalization has spurred a plurality of organizations to invest millions of dollars annually in diversity training, with the primary aim of improving the experiences of underrepresented employees. However, the results of diversity training to date have not proven encouraging. Positive outcomes of diversity training have generally been confined to increased awareness and improved attitudes towards diversity, with implicit and explicit prejudice and behavior remaining unchanged. The aim of this study was to understand the transformational learning experiences of participants in a non-traditional diversity training program and the impact of their transformational learning on their behavior.

A …

A Content Analysis Of The Leadership Styles Of Steve Waugh And Sourav Ganguly: Leadership Lesson From The Game Of Cricket, Pratyush Banerjee 21465, Shantanu Shankar Bagchi

The Qualitative Report

In this study, the researchers focus on the leadership styles of two of the game of Cricket’s most charismatic leaders of the twenty-first century – Steve Waugh of Australia and Sourav Ganguly of India in a bid to relate their styles with classic leadership theories. Both Waugh and Ganguly have been arguably recognized as the most successful cricket captains of their respective countries and have earned accolades from cricket pundits as brilliant leaders of men. In this study, a content analysis of the articles about these two legendary captains published in the highly-acclaimed Wisden almanac, electronic media such as Sportstar, …