Organizational Behavior and Theory Commons^™

“The Customer Is Always Right” Customer Service And Managerial Structures In Relation To Company Size On Main Road Rondebosch, Cape Town, Carlos Gausman

Independent Study Project (ISP) Collection

Customer service culture in Rondebosch, Cape Town will be studied in this paper. The relationship between customer service and management structures through operational models is explored. Customer Intimacy is the operational model used by the three cases studied – Pick n Pay, Lyra’s Café, and Zone Fitness. Business size and entrepreneurial influence play a role in the vested interest mangers and employees have concerning their work ethic (productivity, motivation, and efficiency) and company profit/personal income. Information was gathered through participant observation and interviews of branch managers, employees, and customers. Customer loyalty plays a larger role in maximizing profit than becoming …

Branding Lazos De Amor: Importance And Challenges Of Branding Small Non-Profits, The Journey Towards A Better Brand., Sugey Terrero

Capstone Collection

Branding is an integral journey that precedes, includes and surpasses any marketing and advertising effort; it entails an internal process of self-discovery, combined with the exportation (marketing) of organizational values through visual and tangible means (advertising). This capstone focused on the following questions: why is branding important for non-profits? What factors contribute to non-profits not focusing on branding? In addition, what strategies can small non-profits use to develop and manage their brand more effectively? The first question was explored through literature, while the second was explored both theoretically and empirically beginning with an analysis of why branding is a challenging …

Empresas Recuperadas, Elana Gold

Independent Study Project (ISP) Collection

Starting during the neoliberal economic policies of the 90’s and continuing through the crisis of 2001, over 200 abandoned or bankrupt factories have been recuperated by their workers to maintain their jobs and argentine industry. These factories, called empresas recuperadas, have an important role in providing economic alternatives to the typical exploitation of capitalism as nearly all are maintained as cooperatives where members share in the decision-making process and profits. Although they have their roots in the militant union history of Argentina, in many ways they have differentiated themselves from the typical worker struggle.

These factories have an interesting relationship …

Teaching A Man To Fish: Ngdos, Development Interventionism, And The Theory And Practice Of The Capacity Building Approach., Sa’Eed Husaini

Independent Study Project (ISP) Collection

The international development world has witnessed a marked increase in the presence and participation of transnational non-governmental development organizations (NGDOs) over the last two decades. This has in turn inspired much deliberation concerning what the appropriate roles and approaches for NGDOs in the development and poverty alleviation effort are. A large part of this discussion has been characterized by sustained criticism regarding NGDOs failure to engage with political processes in the developing world and the inability of most popular approaches to inspire empowerment for the marginalized and rely on their own agency towards achieving the improvement of their societies. Considering …

Associations, Movements, Dialogues, Social Problems And News: Voluntary Action And The Life Cycles Of The Third Sector, Roger A. Lohmann

Faculty & Staff Scholarship

This is one of two summation papers presented at the conclusion of the 2012 Queensland University conference on the third sector, looking to the future. The focus initially is on the concept of the social imaginary as offered by the Canadian social philosopher, Charles Taylor. Much of the previous conceptual and theoretical work in third sector studies during the past few decades has been focused on questions of the best ways to imagine the community and national social configurations of increasingly large numbers of nonprofit, voluntary and nongovernmental organizations. The concepts of nonprofit organization and nonprofit sector have been most …

An Examination Of Middle Manager Innovation Behaviors And Institutional Factors Impact On Organizational Innovation In The Usa And Mexico, J. Lee Brown Iii

Theses and Dissertations in Business Administration

Several scholars have suggested mid-level management is an important factor that explains strategic outcomes (Wooldridge, Schmidt, & Floyd, 2008), but little research has investigated how this relationship actually works in multiple institutional environments. The resource-based view of the firm argues that competitive advantage is a function of resource heterogeneity and immobility (Barney, 1991) and the discretionary decisions made by managers about resource creation, development, and allocation (Amit & Shoemaker, 1993). These boundedly-rational managers (Simon, 1957) make these decisions facing an uncertain and complex internal and external environment. Thus, this dissertation extends the current research by developing and testing a new …

Income Inequality, The Changing Nature Of Work And The Student Loan Crisis: Implications For Higher Education, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

Nonprofit Administrators' Perceptions Of Time Use And Effective Time Management Strategies That Impact Organizational Success, Deborah Johnson-Blake

Faculty Dissertations

The purpose of this mixed methods study was to explore leaders’ perceptions of time use and the use of effective time management strategies. The study included five research questions and responses from 20 nonprofit administrators working within 33 technical college foundations across the state of Georgia. Respondents participated in follow-up interviews after completing the online Time Management Practices Inventory (TMPI) survey. The findings of the study revealed statistically significant relationships between TMPI scores and selected demographics. Findings revealed that leaders’ perception of time use, demographic characteristics, attitudes, and time management strategies were factors in implementing effective time management techniques to …

Individual Resistance To Change, Jeffrey C. Sandusky

Theses and Dissertations

This thesis examines individual resistance to change and concludes that it is a constantly evolving process with many contributing factors. Defining resistance to change is a challenge within its own right. To account for the actions involved in change resistance is an even more complex undertaking. In this research, resistance to change is examined and explained using the influences of goals, participation, leadership effectiveness, and communication. These factors are expressed as the composition of what makes an individual resist or accept a change. Each of the four elements of resistance to change are examined independently and then synthesized into a …

Alternative Approaches To Understanding Motivation And Leadership, Kristen Backhaus

Organization Management Journal

No abstract provided.

Impact Of Older-Worker-Friendly Organizational Policies On Retirement Attitudes And Planning, Jeremy Cochran, Kerri Anne Crowne, Caryl E. Carpenter

Organization Management Journal

This study develops and analyzes a model of the impact of older-worker-friendly (OWF) organizations’ policies on retirement, specifically attitudes toward retirement, preparation for retirement, and years to planned retirement age. This is particularly a timely topic as the Baby Boomer generation heads into retirement and organizations need to better understand the retirement intentions of this group. A model was developed and tested using linear regression, and results indicate that the hypothesized relationships are supported. Instituting certain OWF policies leads to older workers who are more prepared for retirement, and thus have more positive attitudes about retiring, which ultimately leads to …

A Variety Of Kinds Of Empirical Studies And A White Paper On Giving Voice To Values, William P. Ferris

Organization Management Journal

No abstract provided.

Relational Aesthetics And Emotional Relations: Leadership On Board Merchant Marine Ships, Nana Gharibyan-Kefalloniti, David Sims

Organization Management Journal

Life on board merchant marine ships is very tough, very male, and isolated from much of the rest of the world by language, culture, and usually a large expanse of sea. This article presents data that show that leadership in this environment is full of aesthetic appreciation that is often relational, arising in interaction with others’ appreciation, and also full of strongly felt emotion. Those who exercise leadership on merchant marine ships (captains, chief engineers, first officers) turn out to have strong views on the importance of understanding aesthetics and emotions in discharging their responsibilities. We illuminate these leaders’ aesthetics …

Mary Gentile Helps Our Students Give Voice To Their Values, John R. Ogilvie

Organization Management Journal

No abstract provided.

The Interactive Effects Of Self-Esteem, Goal Instructions, And Incentives On Personal Goals And Goal Attainment, Faten M. Moussa

Organization Management Journal

An individual’s personal goal is one of the strongest motivators, yet its determinants and processes are not well understood, especially those dealing with person–situation interaction. This research examines the interactive effects of monetary incentive types, self-set goal level instructions, and self-esteem on personal goals and goal attainment. A laboratory research study with a sample of 300 students found a statistically significant three-way interaction among monetary incentive types (pay for performance [piece rate], pay for goal attainment [GA-bonus], and pay for participation [hourly flat rate]), self-set goal level instructions (an instruction to set hard, easy, any, and no goals), and self-esteem …

2011 Presidential Address: What Is Eam Doing To Bridge The Practitioner–Academy Gap?, John R. Ogilvie

Organization Management Journal

No abstract provided.

Meeting The Ethical Challenges Of Leadership: Casting Light Or Shadow (4th Ed.) By Craig E. Johnson, Charles D. Johnson

Organization Management Journal

No abstract provided.

Values-Driven Leadership Development: Where We Have Been And Where We Could Go, Mary C. Gentile

Organization Management Journal

This essay revisits the premises upon which business ethics education has been based and then “flips” them, in an effort to help transform management education’s approach to valuesdriven leadership development. Previous assumptions about what we teach, who we teach, and how we teach ethics are described, and a summary of how the Giving Voice to Values (GVV) pedagogy/curriculum flips these assumptions is provided. A brief review of the impact to date of this experiment is included, along with reflection on some of the new opportunities and challenges GVV has begun to face as a result of the rapid take-up of …

Appendix, Nana Gharibyan-Kefalloniti, David Sims

Organization Management Journal

The photographs in this Appendix accompany the article, “Relational Aesthetics and Emotional Relations: Leadership on Board Merchant Marine Ships” by Nana Gharibyan-Kefalloniti and David Sims in this issue of Organization Management Journal.

Ethical Leadership, Devi Akella

Organization Management Journal

No abstract provided.

Testing An Empathy Model Of Guest-Directed Citizenship And Counterproductive Behaviours In The Hospitality Industry: Findings From Three Hotels, Violet Ho, Naina Gupta

Management Faculty Publications

This research proposes and tests an empathy model of guest-directed discretionary behaviors (i.e., citizenship and counterproductive behaviors) using two studies conducted in three hotels. Building on the two-stage model of empathic mediation, we examined the mediating role of empathic concern in the relationship between perspective taking and both forms of discretionary behaviors in Study 1. Support for this mediated model was found in relation to citizenship behaviors but not for counterproductive behaviors. Study 2 was conducted to extend these findings using peer-reports of discretionary behaviors, and to apply an interactional psychology perspective to predict guest-directed counterproductive behaviors. We drew upon …

Lost Sleep And Cyberloafing: Evidence From The Laboratory And A Daylight Saving Time Quasi-Experiment, David T. Wagner, Christopher M. Barnes, Vivien K. G. Lim, D. Lance Ferris

Research Collection Lee Kong Chian School Of Business

The Internet is a powerful tool that has changed the way people work. However, the ubiquity of the Internet has led to a new workplace threat to productivity—cyberloafing. Building on the ego depletion model of self-regulation, we examine how lost and low-quality sleep influence employee cyberloafing behaviors and how individual differences in conscientiousness moderate these effects. We also demonstrate that the shift to Daylight Saving Time (DST) results in a dramatic increase in cyberloafing behavior at the national level. We first tested the DST–cyberloafing relation through a national quasi-experiment, then directly tested the relation between sleep and cyberloafing in a …

Responding To Personality Tests In A Selection Context: The Role Of The Ability To Identify Criteria And The Ideal-Employee Factor, Ute-Christine Kelhe, Martin Kleinmann, Thomas Hartstein, Klaus G. Melchers, Cornelius J. Konig, Peter A. Heslin, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Personality assessments are often distorted during personnel selection, resulting in a common "ideal-employee factor" (IEF) underlying ratings of theoretically unrelated constructs. However, this seems not to affect the personality measures' criterion-related validity. The current study attempts to explain this set of findings by combining the literature on response distortion with the ones on cognitive schemata and on candidates' ability to identify criteria (ATIC). During a simulated selection process, 149 participants filled out Big Five personality measures and participated in several high- and low-fidelity work simulations to estimate their managerial performance. Structural equation modeling showed that the IEF presents an indicator …

A Critical Review Of Research And Publication Trends In The Field Of Industrial And Organizational Psychology, Filip Lievens, Frederik Anseel

Research Collection Lee Kong Chian School Of Business

The aim of this article consists of critically reviewing research and publication trends in the field of industrial and organizational psychology. The focus is on four trends: (1) the extreme importance of theory, (2) the loss of the identity of industrial and organizational psychology, (3) the cumbersome nature of the review process, and (4) the deficient reporting of methodology and results in light of replication research. After each trend recommendations are made to turn the situation around. We also hope that this article might generate the necessary discussion about these four trends.

The Effects Of Coaching On Situational Judgment Tests In High-Stakes Selection, Filip Lievens, Tine Buyse, Paul R. Sackett, Brian S. Connelly

Research Collection Lee Kong Chian School Of Business

Although the evidence for the use of situational judgment tests (SJTs) in high-stakes testing has been generally promising, questions have been raised regarding the potential coachability of SJTs. This study reports the first examination of the effects of coaching on SJT scores in an operational high-stakes setting. We contrast findings from a simple comparison of SJT scores for coached and uncoached participants (posttest only) with three different approaches to deal with the effects of self-selection into coaching programs, namely using a pretest as a covariate and using two different forms of propensity score-based matching using a wide range of variables …

Can Middle Managers Make A Telling Contribution To Strategy Development In An Organisation, Tony Kealy

Other resources

The role of the middle manager in organisations has been the topic of much research over the past number of decades. Many articles have been published claiming the potential for middle managers to contribute significantly to strategic development. This research attempts to test the validity of this theory with a practical grounding. This research is based on a qualitative study involving semi-structured interviews with four managers in different organisations. The project relies on established typologies for middle management involvement in strategy and middle management activity depending on organisational type.

Competition And Price Wars In The U.S. Brewing Industry, Jayendra Gokhale, Victor J. Tremblay

Accounting, Economics, Finance, and Information Sciences - Daytona Beach

The behavior of the macro or mass-production segment of the U.S. brewing industry appears to be paradoxical. Since the end of Prohibition in 1934, the number of independent brewer has continuously declined while the major national brewers, such as Anheuser-Busch, Miller, and Coors, have gained market share. In spite of this decline in the number of competitors, profits and market power have remained low in brewing. Iwasaki et al. (2008) explain this result by providing evidence that changes in marketing and production technologies favored larger brewers and forced the industry into a war of attrition, in which only a handful …

Bridging The Gap: An Exploratory Study Of Corporate Social Responsibility Among Smes In Singapore, Mui Hean Lee, Angela Ka Mak, A. Pang

Research Collection Lee Kong Chian School Of Business

Corporate social responsibility (CSR) among small-medium enterprises (SME) is an overlookedarea, despite the latter’s emerging prominence as an economic player. To provide a comprehensiveanalysis of the CSR landscape among Singapore SMEs, a triangulation of 15 in-depth interviews anda self-administered Web survey was conducted among 113 senior executives from top 500 SingaporeSMEs (27.2% response). Key findings include (a) moderate awareness but low comprehension ofCSR; (b) engagement relevance to immediate stakeholders; (c) individual values, stakeholderrelationships, and governmental influences as main drivers; and (d) lack of various resources askey barriers. Implications and future research directions are discussed.

Strength In Adversity: The Influence Of Psychological Capital On Job Search, Don J. Q. Chen, Vivien K. G. Lim

Research Collection Lee Kong Chian School Of Business

This study examined the influence of psychological capital on job search among displaced employees. On the basis of a sample of 179 retrenched professionals, managers, executives, and technicians, we found that psychological capital (self-efficacy, hope, optimism, and resilience) was positively related with displaced employees' level of perceived employability, a coping resource. Perceived employability was positively related with problem-focused and symptom-focused coping strategies. Whereas problem-focused coping was positively related with preparatory and active job search, symptom-focused coping strategy was not. The relationship between psychological capital and preparatory and active job search was mediated by perceived employability and problem-focused coping. Implications of …

Time Waits For No One: Using Time As A Lens In Information Systems Research, Christopher M. Conway

Graduate Theses and Dissertations

Despite considerable research interest, IT projects still fail at a higher rate than other projects. Primary causes for these failures are relational, motivational, and scheduling issues on the team. Using the concept of time as a lens, the four essays in this dissertation examine how the ways that individuals and teams structure time can help explain these failures. The essays formulate the concept of temporal dissonance at the individual and team level, and explore how temporal dissonance causes negative consequences for IT workers and IT teams.

Essay one synthesizes temporal dissonance from concepts of temporal congruity and cognitive dissonance. It …