Organizational Behavior and Theory Commons^™

A Closer Look At The Frame-Of-Reference Effect In Personality Scale Scores And Validity, Filip Lievens, Wifiried De Corte, Eveline Schollaert

Research Collection Lee Kong Chian School Of Business

This article contributes to the understanding of why the use of a frame-of-reference leads to increased criterion-related validity of personality inventories. Two competing explanations are described and tested. A between-subjects (N = 337) and a within-subject (N = 105) study are conducted to test the hypothesized effects of use of a frame of reference on reliability and validity. Regarding the effects on reliability, use of a frame of reference reduces within-person inconsistency (instead of between-person variability) in responding to generic items. Use of a frame of reference further leads to higher validity as a result of the reduction of between-person …

Regret Aversion And Decision Process Quality: Effect Of Regret Salience On Decision Process Carefulness, Jochen Reb

Research Collection Lee Kong Chian School Of Business

A considerable amount of past research has examined the effects of regret aversion on which options decision makers choose. However, past research has largely neglected to address the effect of regret aversion on the decision process. We conducted five experiments to examine the effect of making regret salient on decision process quality. We predicted that increased regret aversion would lead to more careful decision processing. The results consistently supported this prediction across the different decision situations, incentive structures, regret salience manipulations, and dependent variables used. In all experiments making regret salient led decision makers to take significantly longer to reach …

The Dark Side Of Authority: Antecedents, Mechanisms, And Outcomes Of Organizational Corruption, Ruth V. Aguilera, Abhijeet K. Vadera

Research Collection Lee Kong Chian School Of Business

Corruption poisons corporations in America and around the world, and has devastating consequences for the entire social fabric. In this article, we focus on organizational corruption, described as the abuse of authority for personal benefit, and draw on Weber's three ideal-types of legitimate authority to develop a theoretical model to better understand the antecedents of different types of organizational corruption. Specifically, we examine the types of business misconduct that organizational leaders are likely to engage in, contingent on their legitimate authority, motives, and justifications. We conclude by suggesting managerial implications of our theoretical model and propose directions for future research. …

A Trust-Based Consumer Decision-Making Model In Electronic Commerce: The Role Of Trust, Perceived Risk, And Their Antecedents, Dan J. Kim, Donald L. Ferrin, H. Raghav Rao

Research Collection Lee Kong Chian School Of Business

Are trust and risk important in consumers' electronic commerce purchasing decisions? What are the antecedents of trust and risk in this context? How do trust and risk affect an Internet consumer's purchasing decision? To answer these questions, we i) develop a theoretical framework describing the trust-based decision-making process a consumer uses when making a purchase from a given site, ii) test the proposed model using a Structural Equation Modeling technique on Internet consumer purchasing behavior data collected via a Web survey, and iii) consider the implications of the model. The results of the study show that Internet consumers' trust and …

Interviewers' Sensitivity To Impression Management Tactics In Structured Interviews, Filip Lievens, Helga Peeters

Research Collection Lee Kong Chian School Of Business

This study examines interviewers' sensitivity to impression management in structured interviews by determining the relative importance that interviewers attach to ( verbal and nonverbal) impression management as compared to the relative importance that they attach to predetermined competencies. Two samples of interviewers ( 55 Master I/O psychology students and 18 professional interviewers) watched and evaluated videotaped interviewees who were instructed to put their best foot forward. Results of relative weight analyses showed that the importance of verbal and nonverbal impression management tactics was relatively small as compared to the importance attached to job-related competencies. The type of interview format had …

A Closer Look At The Relationship Between Justice Perceptions And Feedback Reactions: The Role Of The Quality Of The Relationship With The Supervisor, Marjolein Feys, Nele Libbrecht, Frederik Anseel, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Two field studies were undertaken to investigate the nature of the relationship between justice perceptions and feedback reactions. Previous work Suggests that the relationship between procedural justice and feedback reactions is mediated by the quality of the relationship with the supervisor. However, there are also good theoretical reasons to hypothesise that the relationship between justice perceptions and feedback reactions is moderated by relationship quality. Across two field studies, we found Support for both mediated and moderated relationships. Results of the moderator analyses showed that the positive relationship between justice perceptions and feedback reactions was more pronounced for subordinates in a …

Personnel Selection, Paul R. Sackett, Filip Lievens

Research Collection Lee Kong Chian School Of Business

We review developments in personnel selection since the previous review by Hough & Oswald (2000) in the Annual Review of Psycholog. We organize the review around a taxonomic structure of possible bases for improved selection, which includes (a) better understanding of the criterion domain and criterion measurement, (b) improved measurement of existing predictor methods or constructs, (c) identification and measurement of new predictor methods or constructs, (d) improved identification of features that moderate or mediate predictor-criterion relationships, (e) clearer understanding of the relationship between predictors or between predictors and criteria (e.g., via meta-analytic synthesis), (f) identification and prediction of new …

Values, Ideologies, And Frames Of Reference In Employment Relations, John W. Budd, Devasheesh P. Bhave

Research Collection Lee Kong Chian School Of Business

Employment relations—which form most of the 20th century was called industrial relations, and what some now call human resources and industrial relations—is a multidisciplinary field studying all aspects of work and the employment relationship (Ackers and Wilkinson, 2003; Budd, 2004; Kaufm an, 2004). A multidisciplinary approach means that competing values and assumptions underlie the analyses, policies, and practices of employment relations scholars, practitioners, and policymakers. Unfortunately, these underlying beliefs are often implicit rather than explicit, or, with the longstanding focus on how industrial relations processes work, sometimes ignored altogether. But understanding the employment relationship, corporate human resource management practices, labor …

Situational Judgment Tests: A Review Of Recent Research, Filip Lievens, Helga Peeters, Eveline Schollaert

Research Collection Lee Kong Chian School Of Business

Purpose - The purpose of this paper is to give an empirically-based review of the strengths and weaknesses of situational judgment tests (SJTs).Design/methodology/approach - The features, history, and development of SJTs are discussed. Next, a computerized search (from 1990-2007) is conducted to retrieve empirical studies related to SJTs. The effectiveness of SJTs is discussed in terms of reliability, criterion-related validity, incremental validity, construct-related validity, utility, adverse impact, applicant perceptions, fakability, and susceptibility to practice and coaching effects.Findings - Strengths of SJTs are that they show criterion-related validity and incremental validity above cognitive ability and personality tests. SJTs have also less …

Technological Change Management Strategies In Asian Small-Scale Businesses: Trends In Singapore, Thomas Menkhoff, Yue Wah Chay

Research Collection Lee Kong Chian School Of Business

Based on survey data on the change management behavior of Chinese small and medium sized enterprises (SMEs) in Singapore, the paper explores how small entrepreneurs are coping with the city-state's turbulent business environment, processes of technological advancement and accelerated change. Differences between so-called opportunistic entrepreneurs and small business ventures are examined. Conceptually, the paper is informed by theories of change management, strategic choice, entrepreneurship and Chinese business. Special emphasis is put on the identification of demographic characteristics of "technological change masters" in Singapore's small business sector so as to gain an understanding of both the dynamism and relative passivity of …

Measurement Equivalence In The Conduct Of A Global Organizational Survey Across Countries In Six Cultural Regions, Alain De Beuckelaer, Filip Lievens, Gilbert Swinnen

Research Collection Lee Kong Chian School Of Business

This study examined the measurement equivalence of a global organizational survey measuring six work climate factors as administered across 25 countries (N = 31.315) in all regions of the world (West Europe, East Europe, North America, Latin America, South America, Middle East, Africa and Asia-Pacific). Across all countries, the survey instrument exhibited 'form equivalence' and 'metric equivalence', suggesting that respondents completed the survey using the same frame-of-reference and interpreted the rating scale intervals similarly. Schwartz's (1994, 1999, 2004) cultural value theory was then used for grouping the countries in cultural regions, and to anticipate measurement equivalence of the data from …

The Effects Of Entrepreneurial Growth Orientation On Organizational Change And Firm Growth, Wee Liang Tan, Thomas Menkhoff, Yue Wah Chay

Research Collection Lee Kong Chian School Of Business

Managing growth in an enterprise as it grows beyond the startup phase is a challenge for many entrepreneurs. One key element that can help or hinder growth is the entrepreneur. Entrepreneurial growth has been linked to micro variables (motivations and psychological attributes of the entrepreneur) and macro variables. However, few studies have examined the role of the growth aspirations of the entrepreneur on the necessary elements of organization change related to growth.

This paper reports a study employing a typology of entrepreneurs based on their growth aspirations using an established dichotomous scale devised by Smith to differentiate between what he …

The Validity Of Assessment Centres For The Prediction Of Supervisory Performance Ratings: A Meta-Analysis, Eran Hermelin, Filip Lievens, Ivan T. Robertson

Research Collection Lee Kong Chian School Of Business

The current meta-analysis of the selection validity of assessment centres aims to update an earlier meta-analysis of assessment centre validity. To this end, we retrieved 26 studies and 27 validity coefficients (N=5850) relating the Overall Assessment Rating (OAR) to supervisory performance ratings. The current study obtained a corrected correlation of .28 between the OAR and supervisory job performance ratings (95% confidence interval .24 < =rho < =.32). It is further suggested that this validity estimate is likely to be conservative given that assessment centre validities tend to be affected by indirect range restriction.

Investigating Web-Based Recruitment Sources: Employee Testimonials Vs Word-Of-Mouse, Greet Van Hoye, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Although the internet has dramatically changed recruitment practices, many web-based recruitment sources have not yet been investigated. The present study examines the effects of web-based employee testimonials and web-based word-of-mouth (i.e., 'word-of-mouse') on organizational attraction. The source credibility framework is used to compare these company-dependent and company-independent recruitment sources. In a sample of potential applicants for a head nurse position, word-of-mouse was associated with higher organizational attractiveness than web-based employee testimonials. However, potential applicants were more attracted when testimonials provided information about individual employees than about the organization. Conversely, word-of-mouse was associated with higher organizational attractiveness and more organizational pursuit …

Creating Alternate In-Basket Forms Through Cloning: Some Preliminary Results, Filip Lievens, Frederik Anseel

Research Collection Lee Kong Chian School Of Business

Research on constructing alternate forms of assessment center exercises is very scarce. This study examines the effectiveness of a cloning procedure (incident isomorphic approach) for developing alternate forms of a computerized in-basket. In this approach, original and alternate items are essentially similar (they are based on the same critical incident), while being superficially different (they are situated in a different context). Results showed there was no significant difference between the overall in-basket score across the alternate forms. In addition, these overall scores correlated .66, with projected estimates for the full in-basket approaching .80. Implications and limitations of the use of …

Measurement Invariance Of The Pay Satisfaction Questionnaire Across Three Countries, Filip Lievens, Frederik Anseel, Michael M. Harris, Jacob Eisenberg

Research Collection Lee Kong Chian School Of Business

In recent years, pay satisfaction has been increasingly studied in an international context, prompting the importance of examining whether the Pay Satisfaction Questionnaire (PSQ) is invariant across countries other than the United States. This study investigated the measurement invariance across three countries, namely, the United States (N = 321), Belgium (N = 301), and Cyprus (N = 132). Results showed that the measurement structure of the PSQ was invariant across these different countries because there was no departure from measurement invariance in terms of factor form, factor pattern coefficients, factor variances, and factor covariances. These results show promise for the …

Knowledge Narratives And Heterogeneity In Management Consultancy And Business Services, Robin Fincham, Timothy Adrian Robert Clark, Karen Handley, Andrew Sturdy

Research Collection Lee Kong Chian School Of Business

In the professional services, diversification into various types of business advice has implications for knowledge boundaries. This is a sector of changing jurisdictional patterns and periodic reconstruction. Firms like large law practices that feed services into corporate clients have been merging to provide global coverage (Suddaby and Greenwood, 2001; Suddaby et al., 2004). But new specialisms in areas like consulting and IT are even more dynamic. Patterns such as the growth in outsourcing and movement into management consulting accounted for stupendous growth of the global accounting firms. These changes have themselves been overtaken, as the IT and systems giants muscled …

Procedural Fairness, Outcome Favorability, And Judgments Of An Authority's Responsibility, Joel Brockner, Ariel Y. Fishman, Jochen Reb, Barry M. Goldman, Scott Spiegel, Charlee Garden

Research Collection Lee Kong Chian School Of Business

Fairness theory (R. Folger & R. Cropanzano, 1998, 2001) postulates that, particularly in the face of unfavorable outcomes, employees judge an organizational authority to be more responsible for their outcomes when the authority exhibits lower procedural fairness. Three studies lent empirical support to this notion. Furthermore, 2 of the studies showed that attributions of responsibility to the authority mediated the relationship between the authority's procedural fairness and employees' reactions to unfavorable outcomes. The findings (a) provide support for a key assumption of fairness theory, (b) help to account for the pervasive interactive effect of procedural fairness and outcome favorability on …

An Examination Of Psychometric Bias Due To Retesting On Cognitive Ability Tests In Selection Settings, Filip Lievens, Charlie L. Reeve, Eric D. Heggestad

Research Collection Lee Kong Chian School Of Business

Using a latent variable approach, the authors examined whether retesting on a cognitive ability measure resulted in measurement and predictive bias. A sample of 941 candidates completed a cognitive ability 14 test in a high-stakes context. Results of both the within-group between-occasions comparison and the between-groups within-occasion comparison indicated that no measurement bias existed during the initial testing but that retesting induced both measurement and predictive bias. Specifically, the results suggest that the factor underlying the retest scores was less saturated with g and more associated with memory than the latent factor underlying initial test scores and that these changes …

The Promise Of A Managerial Values Approach To Corporate Philanthropy, Jaepil Choi, Heli Wang

Research Collection Lee Kong Chian School Of Business

This article presents an alternative rationale for corporate philanthropy based on managerial values of benevolence and integrity. On the one hand, top managers with benevolence and integrity values are more likely to spread their intrinsic concern for others into the wider society in the form of corporate philanthropy. On the other hand, top managers high in benevolence and integrity are likely to contribute to improved managerial credibility and trusting firm-stakeholder relationships, thereby improving corporate financial performance. Therefore, the article makes the argument that both corporate philanthropy and corporate financial performance can better be interpreted as resulting from managers’ benevolence and …

Antecedents And Outcomes Of Perceived Locus Of Causality: An Application Of Self-Determination Theory, Daniel B. Turban, Hwee Hoon Tan, Kenneth G. Brown, Kennon M. Sheldon

Research Collection Lee Kong Chian School Of Business

We extended self-determination theory by examining personality antecedents and self-regulatory consequences of perceived locus of causality (PLOC), which is the extent to which individuals perceive their actions as caused by internal or external reasons. We theorized that personality would influence PLOC and that individuals with internal PLOC would engage in more self-regulatory activities, which would in turn predict performance and enjoyment. We used structural equation modeling with data collected from 260 students at 4 time points to test our hypotheses. The model fit the data well. Although personality had direct effects on the self-regulatory activities of effort and meta-cognitive strategies, …

A Self-Motives Perspective On Feedback-Seeking Behavior: Linking Organizational Behavior And Social Psychology Research, Frederick Anseel, Filip Lievens, Paul E. Levy

Research Collection Lee Kong Chian School Of Business

Both the feedback-seeking literature in management and the self-motives domain in social psychology have focused on how motives affect the way in which people acquire information for self-evaluation purposes. Despite apparent conceptual similarities, the implications of research in these domains have not been fully integrated. This paper aims to link research on feedback-seeking behavior to recent theoretical developments in social psychology. First, the current perspective in management on feedback-seeking motives is depicted. Second, a well-established framework of self-motives in social psychology is introduced. Third, similarities and differences between these two motivational perspectives are discussed and a first step towards integration …

Job Satisfaction As Mediator: An Assessment Of Job Satisfaction's Position Within The Nomological Network, Marcus Crede, Oleksandr S. Chernyshenko, Stephen Stark, Reeshad S. Dalal, Michael R. Bashshur

Research Collection Lee Kong Chian School Of Business

Job satisfaction's position within the nomological network and the mechanism outlined by theories of social exchange suggest that job satisfaction functions as a mediator of the relationship between various antecedent variables and volitional workplace behaviours. We extend social exchange theory to include perceptions of the total job situation and develop a model that positions job satisfaction as a mediator of the relationships between various internal and external antecedent variables, and three volitional workplace behaviours: citizenship behaviours, counterproductive workplace behaviours, and job withdrawal. The fit of a fully mediated model is good and all four classes of antecedents (dispositions, workplace events, …

Social Influences On Organizational Attractiveness: Investigating If And When Word Of Mouth Matters, Greet Van Hoye, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Previous recruitment studies have treated potential applicants as individual decision makers, neglecting informational social influences on organizational attractiveness. The present study investigated if and under what conditions word-of-mouth communication matters as a recruitment source. Results (N = 171) indicated that word of mouth had a strong impact on organizational attractiveness, and negative word of mouth interfered with recruitment advertising effects. Word of mouth from a strong tie was perceived as more credible and had a more positive effect on organizational attractiveness. For potential applicants high in self-monitoring, word of mouth had a stronger effect when presented after recruitment advertising. Finally, …

Combining Predictors To Achieve Optimal Trade-Offs Between Selection Quality And Adverse Impact, Wilfried De Corte, Filip Lievens, Paul R. Sackett

Research Collection Lee Kong Chian School Of Business

The authors propose a procedure to determine (a) predictor composites that result in a Pareto-optimal trade-off between the often competing goals in personnel selection of quality and adverse impact and (b) the relative importance of the quality and impact objectives that correspond to each of these trade-offs. They also investigated whether the obtained Pareto-optimal composites continue to perform well under variability of the selection parameters that characterize the intended selection decision. The results of this investigation indicate that this is indeed the case. The authors suggest that the procedure be used as one of a number of potential strategies for …

Coordination In Distributed Organizations, Kannan Srikanth

Research Collection Lee Kong Chian School Of Business

Innovative work performed in a distributed fashion does not easily lend to itself either of two classic coordination strategies - anticipatory planning or ongoing rich communication. We study how innovative work that is distributed across space and time is coordinated in global software service organizations. Our findings indicate that neither coordination by plan nor coordination by feedback play a dominant role in the coordination of distributed software services delivery. Instead, we find that the firms we studied coordinate action distributed work by relying on common ground. Common ground leads to coordinated action across locations by two means: the anticipation effect …

Explaining Affective Linkages In Teams: Individual Differences In Susceptibility To Contagion And Individualism–Collectivism, Remus Ilies, David T. Wagner, Frederick P. Morgeson

Research Collection Lee Kong Chian School Of Business

To expand on the understanding of how affective states are linked within teams, the authors describe a longitudinal study examining the linkages between team members' affective states over time. In a naturalistic team performance setting, they found evidence that the average affective state of the other team members was related to an individual team member's affect over time, even after controlling for team performance. In addition, they found that these affective linkages were moderated by individual differences in susceptibility to emotional contagion and collectivistic tendencies such that the strength of the linkage was stronger for those high in susceptibility and …

Situational Judgment Tests In High-Stakes Settings: Issues And Strategies With Generating Alternate Forms, Filip Lievens, Paul R. Sackett

Research Collection Lee Kong Chian School Of Business

This study used principles underlying item generation theory to posit competing perspectives about which features of situational judgment tests might enhance or impede consistent measurement across repeat test administrations. This led to 3 alternate-form development approaches (random assignment, incident isomorphism, and item isomorphism). The effects of these approaches on alternate-form consistency, mean score changes, and criterion-related validity were examined in a high-stakes context (N = 3,361). Generally, results revealed that even small changes in the context of the situations presented resulted in significantly lower alternate-form consistency. Conversely, placing more constraints on the alternate-form development process proved beneficial. The contributions, implications, …

Silence Speaks Volumes: The Effectiveness Of Reticence In Comparison To Apology And Denial For Repairing Integrity- And Competence-Based Trust Violations, Donald L. Ferrin, Peter H. Kim, Cecily D. Cooper, Kurt T. Dirks

Research Collection Lee Kong Chian School Of Business

Prior research on responses to trust violations has focused primarily on the effects of apology and denial. The authors extended this research by studying another type of verbal response that is often used to respond to trust violations but has not been considered in the trust literature: reticence. An accused party may use reticence in a sincere and even legitimate attempt to persuade a trustor to withhold judgment. Yet, by considering information diagnosticity and belief formation mechanisms through which verbal responses influence trust, the authors argue that reticence is a suboptimal response because it combines the least effective elements of …

The Impact Of Peer-Helper Program On Peer Helpers: Some Preliminary Findings, Yip Wei, Gilbert Tan, Timothy Hsi

Research Collection Lee Kong Chian School Of Business

The Singapore Management University (SMU) initiated a peer helping program in January 2004 for the purpose of having the helpers act as a “bridge” between the University counseling service and the student community. Over the years, the peer helping program has broadened to include wellness education in addition to providing peer counseling, mentoring and mediation services for the student community. Although most of the students who volunteered for the program have demonstrated strong intrinsic desires to assist and to help others, the writers of this paper are of the opinion that the benefits of peer helping extends to both the …