Organizational Behavior and Theory Commons^™

Examining The Relationship Between Perceptions Of Service Quality, Student Satisfaction, And Intention To Persist At Different Higher Education Institutions, Denise Hardesty, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

Using a correlational research design, this quantitative, descriptive study was conducted at a two-year community college and a four-year public university. A modified version of the Perceived Service Quality (PSQ) instrument was used to survey full-time, undergraduate students at each institution to examine perceptinos of service quality and whether those perceptions impact a student's decision to return the next semester. Students at both institutions in the study reported a high level of satisfaction in all three primary dimensions of service quality; no significant differences were found to exist in the way in which service quality is perceived by students based …

Internationalization And Its Challenges At U.S. Regional Comprehensive Universities: The Transformational Leadership Role Of Senior International Officers, Ibrahma F. Yaro, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

This interpretive phenomenological analysis investigated the role of transformational leadership and the challenges that senior international officers (SIOs) face in internationalizing regional comprehensive universities (RCUs) in the United States. Twelve in-depth interviews were conducted with SIOs from five regions: the West, Midwest, South, Southeast, and Northwest. The findings indicate that the transformational leadership approach is the primary leadership style utilized by senior international officers for the effective and successful internationalization of their institutions. The findings highlight a wide range of challenges that a senior international officer may encounter at a regional comprehensive university in the United States. The study outlines …

Examining Antecedents Of Diversity Initiative Fatigue: A Moderatedmediation Model, Anne Simpson

Masters Theses & Specialist Projects

This thesis investigates the relationships between bias awareness, motivation to respond without prejudice, racialized attitudes, and diversity initiative fatigue (DIF) among employees within an academic setting, specifically focusing on faculty and staff at Western Kentucky University. Data were collected through a survey-based approach to measure these constructs and assess their relationships. This study hypothesized that bias awareness negatively correlates with DIF and motivation to respond without prejudice mediating this relationship. Furthermore, the research examines how racialized attitudes moderate the relationship between bias awareness and motivation to respond without prejudice. By examining these relationships using a moderated mediation model, the study …

Expanding On The Relationship Between Incivility And Resource Depletion: Examining Race And Personal Tolerance For Mistreatment As Moderators, Aishwarya Kurmar

Masters Theses & Specialist Projects

Workplace incivility is ubiquitous, regularly impacting working adults. Through the framework of Conservation of Resources (COR) theory, I examined the relationship between workplace incivility and resource depletion using daily diary methodology. Workplace incivility negatively impacts employee outcomes at the organizational and individual level. As such, it was hypothesized that workplace incivility would have a positive correlation with increased resource depletion, measured as psychological fatigue. Under selective incivility theory, disenfranchised groups face increased instances of incivility. Following this theory, non-whites were hypothesized to experience a greater association between workplace incivility and resource depletion. Additionally, an individual’s personal tolerance of mistreatment for …

Social Comparison And Pressure: Examining The Roles Of Sex And Rank, Ashley East

Masters Theses & Specialist Projects

Faculty in academia face intense competition and growing expectations, often shaped by perceptions of others’ performance. During the COVID-19 pandemic, these dynamics were magnified, making social comparison a critical factor in understanding academic workplace pressures. The purpose of this study is to examine the changing work pressures and social comparison tendencies among academics during the COVID-19 pandemic. It is hypothesized that social comparison tendencies will be positively related to time pressure (H1a) and telepressure (H1b), with moderation by sex (H2a and H2b) and organizational rank (H3a and H3b). Using a panel survey of 197 tenure-track and tenured faculty members in …

Building Strength Through Collaboration: What Faith Community Nurses Need To Know, Marcia A. Potter

International Journal of Faith Community Nursing

This article is a practical guide and viewpoint narrative that offers definitions, justifications for, process steps, and a how-to checklist for Faith Community Nurses considering collaboration between multiple agencies outside of their own. The author offers simple guidelines and how-to advice on securing success, avoiding risks, and preventing costly misunderstandings between cooperating agencies when combining resources.

Leaders' Virtual & In-Person Communication: The Impact Of Employee Preference On Job Satisfaction, Adalin Mcdaniel

Masters Theses & Specialist Projects

Communication between supervisors and subordinates has consistently been viewed as a primary element of leadership, and a factor that is important in the leader-subordinate relationship via Leader-Member Exchange (LMX) theory. Recently, with the massive shift to virtual working, leadership communication has gained greater prominence in research and practical settings. Therefore, examining the role that virtual leadership communication plays in employee job satisfaction is an important first step in beginning to understand the shift to predominant work settings from home. I examined the influence of employee perceptions and preferences of leadership communication on job satisfaction via a panel design in which …

An Investigation Of Perceived Authenticity Of Diversity And Black Lives Matter Statements And Their Influence On Applicant Attractiveness, Shelby Nicole Davis

Masters Theses & Specialist Projects

Corporate Social Responsibility (CSR) (i.e., organizations’ diversity and social justice [Black Lives Matter] statements) influences applicant attractiveness to organizations. Using Fortune-500 companies’ diversity and Black Lives Matter statements as indicators of CSR activities, I examined the relationship between CSR activities, perceived authenticity, organizational attractiveness, and person-organization fit. It was hypothesized that diversity statements that specifically mention race and actions taken to promote diverse workplaces (i.e., strong) will be seen as authentic and those organizations will be the most attractive. Additionally, it was hypothesized that social Black Lives Matter (BLM) statements that specifically mention systemic racism/ racial inequality and/or actions to …

The Motive To Work: Assessing Organizational Motivation Within The Federal Probation System, Aleda M. Thomas

Dissertations

Competition within the United States workforce is growing at an unprecedented rate. Turnover rates of all organizations and businesses have reached an all-time high. According to the U.S. Labor Department, 4.3 million Americans quit their job in the month of August alone. Times have shifted to where the ball no longer resides on the side of employers, but now it resides with employees. As such, it is vital to ensure workplaces are enjoyable and encompass cultures that produce high levels of motivation, satisfaction, and engagement. As such, the retention of skilled and qualified employees must be at the forefront of …

Generational Diversity: Absenteeism Examined Through Perceptions Of Organizational Justice And Authentic Leadership, Ebony Lisa Spencer-Muldrow

Dissertations

This study explored the impact of authentic leadership (AL) on employee perception of organizational justice and employee propensity to engage in negligible absences—those that could be avoided by the employee but are not. The study sought an understanding into possible differences between the absence behaviors of the Millennial generation and Generation X. Data were collected from 214 participants primarily located in the Midwest United States. Participants were nearly equally distributed between the two target populations. Participants completed a comprehensive, web-based survey comprised of Colquitt’s (2001) Organizational Justice Measure (OJM) and the Walumbwa et al. (2008) Authentic Leadership Questionnaire (ALQ), along …

Training To Develop Academic Advisor Efficacy And Workforce Readiness, Jessica Powers

Dissertations

The competitive workforce views training as an investment in human capital, which is seen as its most valuable asset. In order to meet labor demands of tomorrow, the workforce will depend on higher education to educate workers. This will put academic advisors and the training they receive further in the spotlight, as they play a meaningful role in student success. Training has been shown to increase occupational self-efficacy and impact employee performance, but empirical research is lacking from the advisor perspective to explore their perception of training and occupational self-efficacy. In a study of N = 108 of faculty and …

Application Of Critical Chain Project Management To The Production Part Approval Process, David Podolak

Masters Theses & Specialist Projects

Daicel Safety Systems Americas, INC has traditionally utilized various methods to manage project completions including the Critical Path Method (CPM). Though these methods have led to successful project completions, they often come with adverse effects. Due to the amount of literature and advancement in the project management discipline, alternative options such as Critical Chain Project Management (CCPM) have gained popularity. CCPM seeks to perfect the CPM approach by recognizing resource constraints and the critical chains dependency on them while safeguarding completion dates with buffers. CCPM offers project managers an option to remove resource inefficiency and stalling while meeting deadlines.

The …

Factors That Affect The Relationship Between Employer And Employees Within Organizations, Harry Adam Nuse

Dissertations

This research is on the relationship between employees and employers and seeks to determine the relationship between the values held by employees and the extent business leaders adapt their business practices to each of these values. By understanding this relationship, business leaders can gain insight into the improvement of both employee and supervisor success for the vitality of the organization.

Participants from AAA Minor League Baseball teams agreed to allow the survey to be distributed to their employees and employers via email. The nine values were developed from a panel of experts within Minor League Baseball management and human resources …

Winning On And Off The Court: An Interpretive Case Study Of A Leader’S Effectual Power And Influence, Eugene Smith

Dissertations

The purpose of this research is to study the leadership profile of a leader’s effectual power and influence. A qualitative research design is preferred to capture rich, thick personal responses from the interview participants. Semi-structured interviews were utilized with open-ended questions, which enabled the respondents to provide unique insights and reflections of their direct and indirect experiences with the research subject. Additionally, document inquiry and direct observations were used and, as an outcome, triangulation was achieved.

Effective use of power is studied in the context of a leader’s ability to influence others to induce a desired outcome. The subject’s influence …

Ua41 University College Connection, University College

UC Publications

Newsletter created by and about WKU University College.

• George, Dennis. Message from the Dean
• Jennifer Brinkley Travels to Bosnia-Herzegovina
• Sara McCaslin Provides Workshop
• School of Professional Studies BIS
• Diversity & Community Studies
• New DCS Assistant Professor - Dana Cuomo
• African American Studies
• Gender & Women's Studies
• Center for Citizenship & Social Justice
• School of University Studies - Embedded English Tutors
• LAC Tutors - Alice Rowe Learning Assistance Center
• WKU 2017 Part Time Faculty Award Recipient - Diana McQuady
• University Experience Research Awards
• Student Support Programs Summer Early Entry

Beyond Social Justice For The African American Learner: A Contextual Humanistic Perspective For School Counselors, Lacretia Dye, Lashonda B. Fuller, Monica G. Burke, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

African American students’ ability to persist in an educational system that has historically viewed them as uneducable is a testament to their persistence and resilience. The authors provide a brief historical overview of how African American students have been treated since they were first brought to what later became the United States. A social justice framework is discussed as a solid foundation for addressing current inadequacies, with emphasis on the need for school counselors to move beyond their traditional understanding of the so-called “achievement gap.” Using a contextual humanistic approach, the authors suggest micro and macro level action steps that …

Examining The Effect Of Expatriate Narcissism Levels On Cultural Adjustment And Global Leadership Effectiveness, Emily M. Martin

Masters Theses & Specialist Projects

The purpose of this study was to investigate the relationship between narcissism, cultural adjustment, and leadership of expatriates. Specifically, it was predicted that cultural adjustment would partially mediate the relationship between narcissism and selfperceptions of leadership effectiveness such that narcissism would be negatively related to cultural adjustment, and cultural adjustment would be positively related to selfperceptions of leadership effectiveness. It was also predicted that cultural adjustment would partially mediate the relationship between narcissism and LMX perceptions such that narcissism would be negatively related to cultural adjustment, and cultural adjustment would be positively related to LMX perceptions. Fifty-three participants completed an …

An Examination Of The Incremental Validity Of The Serve-Specific Core Self-Evaluation Scale Over The Core Self-Evaluation Scale In Predicting Serve Performance, Joshua S. Bowman

Masters Theses & Specialist Projects

This study examined the relationship of the serve-specific core self-evaluation scale (SS-CSES) with serve performance of inter-collegiate volleyball athletes. The SSCSES is a modified version of the core self-evaluations scale (CSE). It was hypothesized that SS-CSES would be related to serve performance, that SS-CSE would be more related to serve performance than CSE, and that SS-CSE would have incremental validity over CSE when predicting serve performance. Responses to the two scales and selfassessments of server performance were collected online through self-report questionnaire. Additionally, NCAA serve statistics were collected by the researchers. Results indicated that SS-CSE was a stronger predictor of …

Stunting Higher-Ed Reforms: Arrogance And Ignorance, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

Teaching Mindfulness For The Self-Care And Well-Being Of Student Affairs Professionals, Monica G. Burke, Lacretia Dye, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

The demands and expectations placed on student affairs professionals can lead to stress, burnout, a lack of work-life balance, and decreased job satisfactions. Accordingly, it could be beneficial to teach graduate students and professionals in student affairs graduate preparation program how to use self-care practices focusing on mindfulness. This mixed method study examined the perceptions of graduate students in a student affairs graduate preparation program regarding mindfulness training in increasing self-care, awareness, and coping strategies.

Birth Of A Powerhouse: How One University Reimagined, Restructured, And Revived Outreach, Slone H. Cansler

Dissertations

Today’s modern higher education landscape presents myriad challenges to higher education leaders and administrators. Among those challenges is how universities respond to demands for accountability, growth of alternative models of postsecondary education delivery, the need to serve and increasingly diverse society, and reduced state and federal appropriations. Research suggests that the biggest changes for American higher education are imminent and will necessitate new business models, new forms of collaboration and partnerships, and innovative about the enterprise of higher education. This study sought to gain understanding about the development process and structural framework that allows a university’s outreach unit to be …

An Examination Of The Efficacy Of Non-Traditional Admissions Criteria On Persistence To Graduation Among Radiography Students, Aaron W. Hughey, Joy Menser

Counseling & Student Affairs Faculty Publications

The relationship between non-traditional (a.k.a. non- cognitive) admissions criteria and graduation rates of radiography students was investigated. The population for this study included all radiography program directors responsible for accredited programs in the United States and Puerto Rico (N = 618). All programs are required to maintain records on retention in accordance with the Joint Review Committee on Education in Radiologic Technology (JRCERT) (n.d.). A total of 737 radiography programs are recognized by the American Registry of Radiologic Technologists (ARRT) and of the 737 programs, 618 are programmatically accredited by the JRCERT. Of the 618 programs accredited, the institutions offer …

Ua41 University College Connection, Dennis K. George, Dean, Wendi Kelley, University College

UC Publications

No abstract provided.

The Perception Of Knowledge Management System Implementation To Employee Performance Is Measured With Balanced Scorecard At Pt Vale Indonesia Tbk, Yeni Febriyani

Masters Theses & Specialist Projects

Knowledge Management System (KMS) is a necessary concept as knowledge possessed by each individual employee is an intellectual property asset that will provide benefits for any organization. In a company, in terms of KMS, employees’ performance holds an important role in helping run the business of the company becoming sustainable and successful. Therefore, the measurement of employees’ performance based on a balanced scorecard is needed to understand the current business situation. This research helped focus on the perception between the KMS and employee’s performance based on a balanced scorecard (BSC) regarding a financial perspective, customer perspective, internal business process perspective, …

Ua41 University College Connection, Dennis K. George, Dean, Wendi Kelley, University College

UC Publications

No abstract provided.

Ua41 University College Connection, Dennis K. George, Dean, Wendi Kelley, University College

UC Publications

No abstract provided.

An Analysis Of The Financial Impact Of Certified And Classified Employee Absenteeism Rates At A Mid-South Kentucky School District, Milli A. Mcintosh

Dissertations

This study examined absenteeism of both certified and classified employees (N = 429), to include teachers, administrators, and support staff, and selected demographic variables in one school district consisting of the following: one high school, three elementary schools, one middle school, one alternative school, one transportation department, one maintenance department, and a central office. The variables include gender, ethnicity, years of service, particular and total days missed.

The design of the quantitative study was based on secondary data analysis that encompassed running descriptive statistics for the purpose of determining the frequency of employee absence and the overall costs. An analysis …

Ua41 University College Connection, Dennis K. George, Dean, Wendi Kelley, Univeristy College

UC Publications

No abstract provided.

Leadership: The Essential Ingredient To Lean Transformation, Aaron W. Hughey

Counseling & Student Affairs Faculty Publications

No abstract provided.

Acceptance Of Change: Exploring The Relationship Among Psychometric Constructs And Employee Resistance, Brian Dunican

Dissertations

Change is inevitable and can influence numerous events inside and outside an organization. The contrasting attitudes of acceptance and resistance to change are an increasingly interesting topic in today’s global, ever-changing, and competitive environment. Discovering the behavioral origins of employees’ reactions to change is an integral part of understanding the way in which individual mindset may play a role in coping with organizational change and resistance. This body of knowledge may give organizations insight for creating a competitive advantage over their counterparts. Conceivably, it can be argued that some researchers view change as a process of gradual adaptation that is …