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Articles 451 - 480 of 1071

Full-Text Articles in Organizational Behavior and Theory

Building Relationships Through Dialogic Communication: Organizations, Stakeholders, And Computer-Mediated Communication, Augustine Pang, Wonsun Shin, Zijian Lew, Joseph B. Walther Jan 2018

Building Relationships Through Dialogic Communication: Organizations, Stakeholders, And Computer-Mediated Communication, Augustine Pang, Wonsun Shin, Zijian Lew, Joseph B. Walther

Research Collection Lee Kong Chian School Of Business

Online media are integral to daily life, and while many organizations use them to reach broad audiences, others still appear to be uncomfortable with online media because they do not understand how to maximize their potential to interact effectively with stakeholders. Numerous organizations use online media for one-way communication to disseminate information, despite the affordances of the media platforms for two-way, dialogic communication. This article draws on two dominant interpersonal theories of computer-mediated communication—social information processing theory and the hyperpersonal model—to propose dialogic strategies that organizations can use to improve their online communication with their stakeholders. We illustrate the application …

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Imaginary Alternatives: The Impact Of Mental Simulation On Powerless Negotiators, Michael Schaerer, Martin Schweinsberg, Roderick I. Swaab Jan 2018

Imaginary Alternatives: The Impact Of Mental Simulation On Powerless Negotiators, Michael Schaerer, Martin Schweinsberg, Roderick I. Swaab

Research Collection Lee Kong Chian School Of Business

The present research demonstrates that negotiators can act powerfully without having power.Researchers and practitioners advise people to obtain strong alternatives prior to negotiating toenhance their power. However, alternatives are not always readily available, often forcingnegotiators to negotiate without much, or any, power. Building on research suggesting thatsubjective feelings of power and objective outcomes are disconnected and that mental simulationcan increase individuals’ aspirations, we hypothesized that the mental imagery of a strongalternative could provide similar psychological benefits to having an actual alternative. Ourstudies demonstrate that imagining strong alternatives causes individuals to negotiate moreambitiously and provides them with a distributive advantage: negotiators …

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The Illusion Of Transparency In Performance Appraisals: When And Why Accuracy Motivation Explains Unintentional Feedback Inflation, Michael Schaerer, Mary Kern, Gail Berger, Roderick I. Swaab Jan 2018

The Illusion Of Transparency In Performance Appraisals: When And Why Accuracy Motivation Explains Unintentional Feedback Inflation, Michael Schaerer, Mary Kern, Gail Berger, Roderick I. Swaab

Research Collection Lee Kong Chian School Of Business

The present research shows that managers communicate negative feedback ineffectively because they suffer from transparency illusions that cause them to overestimate how accurately employees perceive their feedback. We propose that these illusions emerge because managers are insufficiently motivated to engage in effortful thinking, which reduces the accuracy with which they communicate negative feedback to employees. Six studies (N = 1883) using actual performance appraisals within an organization and role plays with MBA students, undergraduates, and online participants show that transparency illusions are stronger when feedback is negative (Studies 1–2), that they are not driven by employee bias (Study 3), and …

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The Macroeconomic Environment And The Psychology Of Work Evaluation, Nina Sirola, Marko Pitesa Jan 2018

The Macroeconomic Environment And The Psychology Of Work Evaluation, Nina Sirola, Marko Pitesa

Research Collection Lee Kong Chian School Of Business

This research tested the idea that the perception of the state of the macroeconomic environment impacts the psychology underlying an essential organizational function: The evaluation of employees’ work and the associated promotion and demotion decisions. We predicted that when the macroeconomic environment is perceived to be more (less) prosperous, people’s generalized sense of the extent to which individuals have control over outcomes increases (decreases), leading them to attribute more (less) responsibility for work outcomes to individuals rather than contextual influences. In Study 1, we tested this theory using data from 124,400 respondents surveyed across 57 countries and 19 years and …

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Theoretical Principles Relevant To Assessment Center Design And Implementation, George C. Thornton, Filip Lievens Jan 2018

Theoretical Principles Relevant To Assessment Center Design And Implementation, George C. Thornton, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Decades ago, assessment centers (Acs) originated by applying the best available evidence and theory to the assessment of managerial performance dimensions. The objectives of this chapter are to take stock of these existing theoretical principles, present additional theoretical principles that have emerged in recent times, and describe the practical implications of these principles for effective Ac design and implementation. Thus, while all Acs include several essential elements, developing and implementing a specific Ac involves a complicated set of choices. This chapter shows how these choices can be guided by theories relevant to the Ac method as a whole and each …

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Mindfulness And The Risk-Resilience Tradeoff In Organizations, Ravi S. Kudesia, Jochen Reb Jan 2018

Mindfulness And The Risk-Resilience Tradeoff In Organizations, Ravi S. Kudesia, Jochen Reb

Research Collection Lee Kong Chian School Of Business

Through this chapter, we seek to contribute to ongoing discussion about risk, resilience, and how they can be jointly managed (see Linkov, Trump, & Keisler, 2018), particularly in the context of organizations. We start by reviewing the traditional image of organizations. In this traditional image, processes related to risk and resilience are seen as complementary, as these processes pertain to distinct aspects of the organizational environment. We then complicate this theoretical image by introducing five underappreciated ways that risk and resilience processes may not be complementary in practice—because the aspects of the environment to which these processes pertain cannot always …

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We’Re Less Likely To Collaborate In Bad Economic Times, Nina Sirola Jan 2018

We’Re Less Likely To Collaborate In Bad Economic Times, Nina Sirola

Research Collection Lee Kong Chian School Of Business

In the fall of 1930, the U.S. economy was on a path to recovery following a contraction that occurred the year before. However, worries about the state of the economy, and the banking system in particular, prompted an increasing number of bank customers to attempt to withdraw their funds, an event known as a bank run. Because banks normally keep only a small proportion of deposits in cash, bank runs create a self-fulfilling prophecy such that initial concerns about banks’ possible insolvency ultimately cause insolvency. The bank run of 1930 resulted in the worst economic downturn in the modern history, …

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The Indigenization Of Crisis Response Strategies In The Context Of China, Augustine Pang, Yang Hu Jan 2018

The Indigenization Of Crisis Response Strategies In The Context Of China, Augustine Pang, Yang Hu

Research Collection Lee Kong Chian School Of Business

Crisis communication, which has been dominated by a practical perspective, has become a nexus where theory meets application. Despite mounting interest in theoretical studies, crisis communication lacks cultural contextualization. Asian communication researchers have advocated for the need to indigenize communication, drawing relevance to cultural influences. In this study, the authors explored indigenous corporate crisis response strategies in the context of China through nine cases. Three Chinese indigenous strategies were identified through qualitative content analysis of corporate crisis responses. These strategies are “barnacle,” “third-party endorsement,” and “setting up new topics.” The differences with Western frameworks were also discussed.

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Social Media: Mini-Movements To Encourage Civil Discourse Wanted, Siow-Heng Ong Jan 2018

Social Media: Mini-Movements To Encourage Civil Discourse Wanted, Siow-Heng Ong

Research Collection Lee Kong Chian School Of Business

No abstract provided.

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Base Faith, Stefano Harney, Fred Moten Dec 2017

Base Faith, Stefano Harney, Fred Moten

Research Collection Lee Kong Chian School Of Business

The earth moves against the world. And today the response of the world is clear. The world answers in fire and flood. The more the earth churns the more vicious the world’s response. But the earth still moves. Tonika Sealy Thompson might call it a procession. The earth’s procession is not on the world’s calendar. It is not a parade on a parade ground. It is not in the world’s teleology. Nor is the procession exactly a carnival played to mock or overturn this parade, to take over its grounds. A procession moves unmoved by the world. The earth’s procession …

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Enterprise Social Media Use And Impact On Performance: The Role Of Workplace Integration And Positive Emotions, Murad Moqbel, Fiona Fui-Hoon Nah Dec 2017

Enterprise Social Media Use And Impact On Performance: The Role Of Workplace Integration And Positive Emotions, Murad Moqbel, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

Organizations struggle to find ways to improve employees’ performance. To date, little research has empirically examined the relationship between enterprise social media use and knowledge workers’ performance. Using social capital theory and the broaden-and-build theory of positive emotions as our theoretical framework, we investigate the relationship between enterprise social media use and knowledge workers’ performance. We tested our research model by collecting data from employees working for a large information technology firm in the Midwestern United States and analyzing the data using a structural equation modeling approach. The results suggest that enterprise social media use can increase workplace integration, which …

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When Elites Forget Their Duties: The Double-Edged Sword Of Prestigious Directors On Boards, Jana Oehmichen, Daniel Braun, Michael Wolff, Toru Yoshikawa Nov 2017

When Elites Forget Their Duties: The Double-Edged Sword Of Prestigious Directors On Boards, Jana Oehmichen, Daniel Braun, Michael Wolff, Toru Yoshikawa

Research Collection Lee Kong Chian School of Business

Previous research indicates that the performance effect of prestigious directors is ambiguous. Our study addresses this issue by integrating the theoretical lens of board capital and the institutional perspective. We argue that prestigious directors can bring benefits as well as costs. We claim that the emergence of these costs depends on the institutional context, specifically the institutional characteristics of the country's corporate elite circle which is characterized by the elite cohesion and the elite exclusiveness. Our empirical results with a 15-country sample covering the period of 2005 to 2014 provide evidence for the overall existence of a positive performance effect …

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Team Of Rivals: Co-Opetition For Technology Start-Ups, Snehal Shah, Ashish Kumar Jha Nov 2017

Team Of Rivals: Co-Opetition For Technology Start-Ups, Snehal Shah, Ashish Kumar Jha

Asian Management Insights

A business environment characterised by cloud computing, driverless cars and artificial intelligence has prompted a fundamental shift in the way we think of existing business models. Market sizes have transcended geographic boundaries and New Age firms typically target much larger populations than new firms did a decade ago. Today, meaningful value is derived when a company is an active participant in shaping the environment to one’s own strategic advantage.

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Exposed And Under Pressure: Why Mid-Level Leaders Aren’T Prepared For Challenges, Saumya Sindhwani, Jerry Connor, Howard Thomas Nov 2017

Exposed And Under Pressure: Why Mid-Level Leaders Aren’T Prepared For Challenges, Saumya Sindhwani, Jerry Connor, Howard Thomas

Asian Management Insights

Why mid-level leaders aren’t prepared for today’s challenges.

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Workplace Trust As A Mechanism Of Employee (Dis)Advantage: The Case Of Employee Socioeconomic Status, Marko Pitesa, Stefan Thau, Madan M. Pillutla Nov 2017

Workplace Trust As A Mechanism Of Employee (Dis)Advantage: The Case Of Employee Socioeconomic Status, Marko Pitesa, Stefan Thau, Madan M. Pillutla

Research Collection Lee Kong Chian School Of Business

Early work on trust in social science highlighted how the lack of trust between individuals can cause social division, contribute to social stratification, and reduce economic opportunities for people from all social groups. We integrate this work with organizational research on antecedents of trust to generate predictions explaining when and why low employee socioeconomic status (SES) can be a barrier to trust. We discuss how this process can impair the success of both organizations as well as their lower-SES employees. We present a model, and data, suggesting that lower-SES employees will be both more distrusted as well as more distrustful …

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Corporate Crisis Advertising: A Framework Examining The Use And Effects Of Corporate Advertising Before And After Crises, Benjamin Ho, Wonsun Shin, Augustine Pang Nov 2017

Corporate Crisis Advertising: A Framework Examining The Use And Effects Of Corporate Advertising Before And After Crises, Benjamin Ho, Wonsun Shin, Augustine Pang

Research Collection Lee Kong Chian School Of Business

While corporate advertising has been widely studied as a promotional tool, few studies have examined how it can be used in a corporate crisis situation. In 2013, Kim proposed a conceptual framework for examining stakeholders’ evaluation of pre-crisis corporate advertising, using the inoculation and reactance theory. The framework, published in Journal of Marketing Communications, suggested that pre-crisis advertising can increase audience resistance towards negative news of an organization and decrease audience resistance towards future corporate advertisements from the organization. The present study expands on Kim’s work to develop the corporate crisis advertising (CCA) framework. In addition to the inoculation and …

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Beyond Personal Control: When And How Executives' Beliefs In Negotiable Fate Foster Entrepreneurial Orientation And Firm Performance, Evelyn W. M. Au, Xin Qin, Zhi-Xue Zhang Nov 2017

Beyond Personal Control: When And How Executives' Beliefs In Negotiable Fate Foster Entrepreneurial Orientation And Firm Performance, Evelyn W. M. Au, Xin Qin, Zhi-Xue Zhang

Research Collection School of Social Sciences

Negotiable fate, the belief that fate imposes boundaries within which personal actions can shape outcomes, is rooted in Chinese collective wisdom. This belief is hypothesized to prompt executives to use of available resources to create opportunities by directing their attention to controllable aspects of unpredictable environments. Thus, executives' endorsement of negotiable fate beliefs is expected not only to enhance firm-level entrepreneurial orientation, but also to positively predict firm innovation and financial performance. We further expect these mediation effects to be stronger under dynamic environments. Studies of top executives in China support the theorized moderated-mediation model. By providing evidence for its …

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The Search For Meaning Amid Tasks Galore And Race To Be First, David Chan Nov 2017

The Search For Meaning Amid Tasks Galore And Race To Be First, David Chan

Research Collection School of Social Sciences

For most, life is a busy pursuit.But it is good every now and then to take the time to reflect on why you dowhat you do.

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A Triadic Framework For Collaborative Consumption (Cc): Motives, Activities And Resources & Capabilities Of Actors, Sabine Benoit, Thomas L. Baker, Ruth N. Bolton, Thorsten Gruber, Jay Kandampully Oct 2017

A Triadic Framework For Collaborative Consumption (Cc): Motives, Activities And Resources & Capabilities Of Actors, Sabine Benoit, Thomas L. Baker, Ruth N. Bolton, Thorsten Gruber, Jay Kandampully

Research Collection Lee Kong Chian School Of Business

Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and …

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When Feeling Good Feels "Wrong": Avoiding Hedonic Consumption When It Reflects Immoral Character, Stephanie C. Lin, Taly Reich, Tamar A. Kreps Oct 2017

When Feeling Good Feels "Wrong": Avoiding Hedonic Consumption When It Reflects Immoral Character, Stephanie C. Lin, Taly Reich, Tamar A. Kreps

Research Collection Lee Kong Chian School Of Business

In contrast to traditional mood repair motivations, we find that people desire to experience negative emotions in response to moral violations. Therefore, people avoid hedonic consumption after negatively valenced moral content, and feel uncomfortable when negatively valenced moral content is followed by hedonic frivolous content in social media contexts

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Nostalgia Makes Us More Patient, Singapore Management University Sep 2017

Nostalgia Makes Us More Patient, Singapore Management University

Perspectives@SMU

Want to make customers more willing to wait? Create a nostalgic experience for them, a new study by CUHK Business School suggests.

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Social Value Creation And Relational Coordination In Public-Private Collaborations, Nigel D. Cadwell, Jens K. Roehrich, Gerard George Sep 2017

Social Value Creation And Relational Coordination In Public-Private Collaborations, Nigel D. Cadwell, Jens K. Roehrich, Gerard George

Research Collection Lee Kong Chian School Of Business

Public-private collaborations, or hybrid organizational forms, are often difficult to organize because of disparate goals, incentives, and management practices. Some of this misalignment is addressed structurally or contractually, but not the management processes and practices. In this study, we examine how the coordination of these social and work relationships, or relational coordination, affects task performance and the creation of social value. We employ a dyad perspective on two long-term relationships that are part of a wider ecosystem. We illustrate the social value creation process, identifying mutual knowledge and goal alignment, as necessary to create relational coordination. We find that the …

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Integrating Situational Judgment Tests And Assessment Centre Exercises Into Personality Research: Challenges And Further Opportunities, Filip Lievens Sep 2017

Integrating Situational Judgment Tests And Assessment Centre Exercises Into Personality Research: Challenges And Further Opportunities, Filip Lievens

Research Collection Lee Kong Chian School Of Business

In this rejoinder, I discuss several broad themes that emerged from the 32 commentaries in response to my target article about the value of integrating Situational Judgment Tests and Assessment Centre exercises for advancing research on the personality-situation interplay. Specifically, I summarize the various challenges put forward (e.g. deficient/contaminated trait measurement, assessment of situation construal, inclusion of personality-driven situation experience) and offer potential conceptual (e.g. use of situational taxonomies and contextualized personality perception) and methodological solutions (e.g. use of open-ended and nonlinear SJTs and multiple speed assessment). Taken together, this fits into a more comprehensive multi-method approach to personality assessment.

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The Four Horsemen Of Negotiator Power, Michael Schaerer, Adam D. Galinsky, Joe Magee Sep 2017

The Four Horsemen Of Negotiator Power, Michael Schaerer, Adam D. Galinsky, Joe Magee

Research Collection Lee Kong Chian School Of Business

Scholarly research generally finds that democratic governments are more likely to respect human rights than other types of regimes. Different human rights practices among long-standing and affluent democracies therefore present a puzzle. Drawing from democratic theory and comparative institutional studies, we argue more inclusive or "popular" democracies should enforce human rights better than more exclusive or "elite" democracies, even in the face of security threats from armed conflict. Instead of relying on the Freedom House or Polity indexes to distinguish levels of democracy, we adopt a more focused approach to measuring structures of inclusion, the Institutional Democracy Index (IDI), which …

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Assessing Personality-Situation Interplay In Personnel Selection: Toward More Integration Into Personality Research, Filip Lievens Sep 2017

Assessing Personality-Situation Interplay In Personnel Selection: Toward More Integration Into Personality Research, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Over the years, the personnel selection field has developed methods to assess trait expression in particular situations, but these approaches have evolved mostly outside the field of personality psychology. In this article, I review available personnel selection evidence regarding two such approaches: (i) situational judgement tests that present short scenarios and ask job candidates how they would handle the situations and (ii) assessment centre exercises requiring candidates to display behaviour in specified interactive situations. I describe these approaches and discuss their relations with personality research. I posit that adapting these approaches to personality research creates methodological diversity to address key …

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A Closer Look At The Measurement Of Dispositional Reasoning: Dimensionality And Invariance Across Assessor Groups, François S. De Kock, Filip Lievens, Marise Ph. Born Aug 2017

A Closer Look At The Measurement Of Dispositional Reasoning: Dimensionality And Invariance Across Assessor Groups, François S. De Kock, Filip Lievens, Marise Ph. Born

Research Collection Lee Kong Chian School Of Business

Despite the growing interest in dispositional reasoning as a construct and determinant of good raters (good judges'), its measurement still requires attention. We address two measurement issues in the present study. First, this study tests a hierarchical model as a more parsimonious account for dispositional reasoning than component- or general-factor models that were examined in earlier studies. So, this provides a more comprehensive test of the different measurement models underlying dispositional reasoning data. Second, we assess the measurement invariance of dispositional reasoning measure scores across two different populations of assessors that are often trained and used in workplace assessments, namely …

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Configuring Innovative Societies: The Crossvergent Role Of Cultural And Institutional Varieties, Di Fan, Yi Li, Liang Chen Aug 2017

Configuring Innovative Societies: The Crossvergent Role Of Cultural And Institutional Varieties, Di Fan, Yi Li, Liang Chen

Research Collection Lee Kong Chian School Of Business

The study aims to explore why some societies are more innovative than others in high-technology sectors. Following a crossvergence perspective, we generate nine causal conditions by accommodating both cultural and institutional varieties: uncertainty avoidance, masculinity, individualism and power distance as culture indicators, and union density, skill development, market capitalization to credit, prevalence of cluster and state dominance as institutional indicators. Applying the configurational approach, we conducted fuzzy-set qualitative comparative analysis (fsQCA) on Organization for Economic Co-operation and Development (OECD) member countries. We confirm the equal importance of both cultural and institutional mechanisms as contributors to national innovativeness, and identify equifinal …

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Economic Downturns Undermine Workplace Helping By Promoting A Zero-Sum Construal Of Success, Nina Sirola, Marko Pitesa Aug 2017

Economic Downturns Undermine Workplace Helping By Promoting A Zero-Sum Construal Of Success, Nina Sirola, Marko Pitesa

Research Collection Lee Kong Chian School Of Business

Workplace helping is essential to the success of organizations and economies. Given the economic benefits of helping, it seems important that during difficult economic periods the amount of helping does not decline. In this research, we propose and show that it does. We argue that cues that signal the economy is performing poorly prompt a construal that the success of one person implies less success for others. This zero-sum construal of success in turn makes employees less inclined to help. Four studies found evidence consistent with our theory. Study 1 found that worse economic periods are associated with a more …

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Get Innovative In Personnel Selection: The Case Of The Port Of Antwerp, Filip Lievens, Britt De Soete, Christoph Nils Herde Aug 2017

Get Innovative In Personnel Selection: The Case Of The Port Of Antwerp, Filip Lievens, Britt De Soete, Christoph Nils Herde

Research Collection Lee Kong Chian School Of Business

Thanks to its central location and its large storage and distribution capacity, the Port of Antwerp can be regarded as a key gateway to Europe. Concerning international maritime transport, Antwerp is ranked as the second harbor of Europe and the seventh harbor worldwide. The Port of Antwerp is the European market leader in terms of the transportation of steel, fruit, forest products, coffee, tobacco, and other products. In 2009, it dealt with almost 160 million tons of goods. Each year, over 14,000 sea-going vessels and 55,000 inland navigation vessels are passing through the Port of Antwerp. As nearly every important …

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Towards Establishing Design Principles For Balancing Usability And Maintaining Cognitive Abilities, Gayathri Balasubramanian, Hyowon Lee, King Wang Poon, Wee-Kiat Lim, Wai Keet Yong Jul 2017

Towards Establishing Design Principles For Balancing Usability And Maintaining Cognitive Abilities, Gayathri Balasubramanian, Hyowon Lee, King Wang Poon, Wee-Kiat Lim, Wai Keet Yong

CCX Research

While technology has improved the speed, accuracy, and efficiency of work, its prolonged use also weakens users’ cognitive abilities over time. By creating usable, efficient, emotive, and engaging experiences, HCI researchers and practitioners have inadvertently led users to offload their innate capabilities onto their devices. How should technology be (re)designed so as to reduce the negative effects of on users’ cognitive abilities when used over time? In this paper, we discuss a set of design principles intended to help designers consider how long-term use of their artefacts could maintain and even improve users’ unassisted abilities and reduce negative impacts of …

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