Organizational Behavior and Theory Commons^™

Appendix, Nana Gharibyan-Kefalloniti, David Sims

Organization Management Journal

The photographs in this Appendix accompany the article, “Relational Aesthetics and Emotional Relations: Leadership on Board Merchant Marine Ships” by Nana Gharibyan-Kefalloniti and David Sims in this issue of Organization Management Journal.

Ethical Leadership, Devi Akella

Organization Management Journal

No abstract provided.

Testing An Empathy Model Of Guest-Directed Citizenship And Counterproductive Behaviours In The Hospitality Industry: Findings From Three Hotels, Violet Ho, Naina Gupta

Management Faculty Publications

This research proposes and tests an empathy model of guest-directed discretionary behaviors (i.e., citizenship and counterproductive behaviors) using two studies conducted in three hotels. Building on the two-stage model of empathic mediation, we examined the mediating role of empathic concern in the relationship between perspective taking and both forms of discretionary behaviors in Study 1. Support for this mediated model was found in relation to citizenship behaviors but not for counterproductive behaviors. Study 2 was conducted to extend these findings using peer-reports of discretionary behaviors, and to apply an interactional psychology perspective to predict guest-directed counterproductive behaviors. We drew upon …

Lost Sleep And Cyberloafing: Evidence From The Laboratory And A Daylight Saving Time Quasi-Experiment, David T. Wagner, Christopher M. Barnes, Vivien K. G. Lim, D. Lance Ferris

Research Collection Lee Kong Chian School Of Business

The Internet is a powerful tool that has changed the way people work. However, the ubiquity of the Internet has led to a new workplace threat to productivity—cyberloafing. Building on the ego depletion model of self-regulation, we examine how lost and low-quality sleep influence employee cyberloafing behaviors and how individual differences in conscientiousness moderate these effects. We also demonstrate that the shift to Daylight Saving Time (DST) results in a dramatic increase in cyberloafing behavior at the national level. We first tested the DST–cyberloafing relation through a national quasi-experiment, then directly tested the relation between sleep and cyberloafing in a …

A Critical Review Of Research And Publication Trends In The Field Of Industrial And Organizational Psychology, Filip Lievens, Frederik Anseel

Research Collection Lee Kong Chian School Of Business

The aim of this article consists of critically reviewing research and publication trends in the field of industrial and organizational psychology. The focus is on four trends: (1) the extreme importance of theory, (2) the loss of the identity of industrial and organizational psychology, (3) the cumbersome nature of the review process, and (4) the deficient reporting of methodology and results in light of replication research. After each trend recommendations are made to turn the situation around. We also hope that this article might generate the necessary discussion about these four trends.

The Effects Of Coaching On Situational Judgment Tests In High-Stakes Selection, Filip Lievens, Tine Buyse, Paul R. Sackett, Brian S. Connelly

Research Collection Lee Kong Chian School Of Business

Although the evidence for the use of situational judgment tests (SJTs) in high-stakes testing has been generally promising, questions have been raised regarding the potential coachability of SJTs. This study reports the first examination of the effects of coaching on SJT scores in an operational high-stakes setting. We contrast findings from a simple comparison of SJT scores for coached and uncoached participants (posttest only) with three different approaches to deal with the effects of self-selection into coaching programs, namely using a pretest as a covariate and using two different forms of propensity score-based matching using a wide range of variables …

Strength In Adversity: The Influence Of Psychological Capital On Job Search, Don J. Q. Chen, Vivien K. G. Lim

Research Collection Lee Kong Chian School Of Business

This study examined the influence of psychological capital on job search among displaced employees. On the basis of a sample of 179 retrenched professionals, managers, executives, and technicians, we found that psychological capital (self-efficacy, hope, optimism, and resilience) was positively related with displaced employees' level of perceived employability, a coping resource. Perceived employability was positively related with problem-focused and symptom-focused coping strategies. Whereas problem-focused coping was positively related with preparatory and active job search, symptom-focused coping strategy was not. The relationship between psychological capital and preparatory and active job search was mediated by perceived employability and problem-focused coping. Implications of …

Development And Implementation Of It-Enabled Business Processes: A Knowledge Structure View, Rick Brattin

Graduate Theses and Dissertations

As competitive pressures mount, organizations must continue to evolve their business processes in order to survive. Increasingly, firms are developing new IT-enabled business processes in response to rising competition, greater customer expectations, and challenging economic conditions. The success rate of these projects remains low despite much industry experience and extensive academic study. Managerial and organizational cognition represents a potentially fruitful lens for studying the design and implementation of IT-enabled business processes. This view assumes that individuals are information workers who spend their days absorbing, processing, and disseminating information as they pursue their goals and objectives. Individuals develop cognitive representations, called …

The Leadership Of Sustainable Cities: A Multiple-Case Study Of Two Oregon Cities, Kenneth L. Weaver

Department of Agricultural Leadership, Education, and Communication: Dissertations, Theses, and Student Research

In order for cities to become more sustainable it is necessary for the leaders of the efforts to change the organizations and governments so that they understand and embrace what it means to be more sustainable. This study examined the change processes of two Oregon Cities, Corvallis and Eugene, that had made the choice to become more sustainable as a community. The approaches that the participant leaders used demonstrated the use of different ways of thinking about the leadership of change. The ways of thinking of the community leaders were formed by their unique personal backgrounds, knowledge, skills, and abilities. …

Internationalisation By Idiosyncrasy: Resource Commitments And Competencies For Professional Service Firm Internationalisation, Deirdre Mcquillan, Pamela Sharkey Scott, Vincent Mangematin

Conference papers

Using a behavioral process approach within the field of international business theory, this study adopts a resource based lens to examine an area exhibiting exceptional growth, the internationalisation of professional service firms (PSFs). An in-depth qualitative study of the internationalisation process of five architectural firms expanding to multiple international markets was conducted. The paper’s main contribution is the identification of the interplay between the learning process and resource commitments for internationalisation. We reveal how these PSFs can be classified along a continuum whereby they adopt either a project learning or a market learning approach which drives the development and acquisition …

A Study Of Failures In The Us Banking Industry, Joseph Trendowski

Theses and Dissertations in Business Administration

This dissertation studies failures in the U.S. banking industry following the 2008 financial crisis. The dissertation offers an exhaustive review of the organizational failure literature, and changes in the banking industry environment over the past century. It takes three theoretical perspectives - institutional, industrial organization and resource-based view- to analyze failures in the banking industry.

The review and analysis allows me to trace the roots of recent bank failures to external (institutional, competitive) and internal (resource structure, strategy, risk) factors, and propose several hypotheses linking such factors with failures. The hypotheses are tested using a data-set that included all bank …

Collaborating Across Cultures: Cultural Metacognition And Affect-Based Trust In Creative Collaboration, Roy Y. J. Chua, Michael W. Morris, Shira Mor

Research Collection Lee Kong Chian School Of Business

We propose that managers adept at thinking about their cultural assumptions (cultural metacognition) are more likely than others to develop affect-based trust in their relationships with people from different cultures, enabling creative collaboration. Study 1, a multi-rater assessment of managerial performance, found that managers higher in metacognitive cultural intelligence (CQ) were rated as more effective in intercultural creative collaboration by managers from other cultures. Study 2, a social network survey, found that managers lower in metacognitive CQ engaged in less sharing of new ideas in their intercultural ties but not intracultural ties. Study 3 required participants to work collaboratively with …

Making Sense Of Irish Health Care Management: The Street Level Public Organisation (Slpo)., Vivienne Byers

Conference papers

Public service reform in modern economies has placed an emphasis on effective planning and management of service delivery to the citizen-client. This paper draws on the concept of the Street Level Public Organization (SLPO) to examine the problem of government’s top down implementation of planning reform in the delivery of public services. It does so, by exploring the implementation of strategic planning in the health sector and drawing upon field work from such implementation in the health services in Ireland and Canada. The SLPO model (McKevitt 1998) is used as an explanatory tool to add to the public sector reform …

Business Teaching, Liberal Learning, And The Moral Transformation Of Business Education, Jeffrey Nesteruk

Organization Management Journal

Business ethics often draws from the content of liberal arts disciplines, but rarely from the practice of liberal education. Reconceptualizing the relation of business and liberal education offers a new strategy for promoting ethics within business schools. Under this strategy, ethics develops into more than a supplement to established functional courses. It becomes the locus for a more significant moral transformation of business education.

Developing Cultural Intelligence: An Undergraduate Course Assessment Framework, Elizabeth A. Mccrea, Jason Z. Yin

Organization Management Journal

To develop students’ cultural intelligence (CQ), some business schools offer at least two options: an on-campus global business course (GBC) or an international study tour (IST). However, not much is known about the pedagogies’ relative effectiveness. To bridge the gap, this study uses extant literature and a secondary analysis of student feedback to develop a course assessment framework. We believe both study tours and on-campus classes improve students’ overall cultural intelligence. Nevertheless, given student self-selection and the differences in course content and delivery, it is likely that students’ learning outcomes are not identical. The framework proposes that IST participants gain …

Two Timely And Relevant Book Reviews, Laurel R. Goulet

Organization Management Journal

No abstract provided.

Culture Shock: Hiding In Plain Sight—An Experiential Exercise, Mary G. Trefry, Valerie L. Christian

Organization Management Journal

In Culture Shock, participants explore the potential influence of organizational culture and national culture differences on communication, interaction, and reaching agreement. The role play, with observers, involves two employees from different organizations involved in a strategic alliance who come together to plan an upcoming meeting. Their respective role information instructs them to behave and communicate in ways consistent with their own organization’s culture, which also is affected by national culture. During debriefing discussions afterward participants explore the impact of cultural differences—as well as other kinds of differences—and how employees can more effectively work across organizational cultures and national cultures. Facilitators …

Tracing The Path To “Tiger Hood”: Ireland’S Move From Protectionism To Outward Looking Economic Development, Paul F. Donnelly

Organization Management Journal

Until very recently, Ireland was spoken of in very adulatory terms, to the point of being dubbed the “Celtic Tiger.” However, the tiger is no more, having been consumed by a property-led boom, the collapse of which was compounded by the global financial crisis. Taking path dependence as lens, this article looks at an early sequence of events that shaped the country’s path to “tiger hood,” that is, the policy shift from protectionism to outward looking economic development. From relatively contingent and unpredictable beginnings evolved an institutional matrix, with a clear focus on the global, that, ex ante, could not …

The Adjunct Faculty Handbook By Lorri Cooper And Bryan Booth (Eds.), Kristian J. Sund, Ashok Srivastava, Kamla Binji

Organization Management Journal

No abstract provided.

Understanding Differences, Both Inside And Outside Our Own Culture, William P. Ferris

Organization Management Journal

No abstract provided.

To What Degree Can Potable Water Foster International Economic Development And Sustainability? What Role Does Health Play?, Bruce Clemens, Thomas J. Douglas

Organization Management Journal

Governments, international organizations, and practitioners have long proclaimed that investments in potable water supply and sanitation and improvements in public health lead to economic development in the developing world. Unfortunately, scholars have not been able to quantify these relationships for a plethora of reasons. This study found significant, positive relationships between investments in integrated projects of potable water supply combined with sanitation and public health and economic development. The study also moderately supported the hypothesis that the relationship between investments in such projects and economic development is stronger in the presence of better health. The article concludes with hopes that …

Moral Courage In Organizations: Doing The Right Thing At Work By Debra R. Comer And Gina Vega (Eds.), James V. M. L. Holzer, Joanne L. Tritsch

Organization Management Journal

No abstract provided.

The Culture Shock Of Thinking New Thoughts, Steven Meisel

Organization Management Journal

No abstract provided.

Building Effective Business Relationships In China, Roy Y. J. Chua

Research Collection Lee Kong Chian School Of Business

China’s ways of doing business are becoming more Westernized. But non-Chinese executives still must work hard at building trust in relationships with their Chinese business partners.

Negotiating Crisis In The New Media Environment: Evolution Of Crises Online, Gaining Legitimacy Offline, Augustine Pang, Nasrath Begam Abul Hassan, Aaron Chee Yang Chong

Research Collection Lee Kong Chian School Of Business

This study examines how crises originate online, how different new media platforms escalate crises, and how issues become legitimized offline when they transit onto mainstream media. We study five social media crises, which includes United breaks guitars and Southwest Air’s too fat to fly. Crises are triggered online when stakeholders are empowered by new media platforms that allow user-generated content to be posted online without any filtering. Facebook, YouTube and Twitter emerge as top crises breeding grounds due to their large user base and the lack of gatekeeping. Facebook and blogs are responsible for escalating crises beyond the immediate stakeholder …

Repairing An Organization’S Image In Times Of Crises: What Strategies To Use When?, Augustine Pang, Benjamin Meng-Keng Ho, Nuraini Malik

Research Collection Lee Kong Chian School Of Business

The image repair theory has been described as the “dominant paradigm for examining corporate communication in times of crises” (Dardis & Haigh, 2009, p. 101). While the theory, which posits five major strategies and 14 sub-strategies, has been applied extensively, a fundamental question remains: What strategies should be used when? Through meta-analysis of the image repair studies, we examine the persuasiveness/effectiveness in the use of different strategies. This study addresses the call by Haigh and Brubaker (2010) to conduct more studies to understand the use of strategies across different crisis types with a view to providing a template to equip …

Tracing The Path To ‘Tiger Hood’: Ireland’S Move From Protectionism To Outward-Looking Economic Development, Paul Donnelly

Articles

Up to very recently, Ireland was spoken of in very adulatory terms, to the point of being dubbed the ‘Celtic Tiger.’ However, the tiger is no more, having been consumed by a property-led boom, the collapse of which was compounded by the global financial crisis. Taking path dependence as lens, this paper looks at an early sequence of events that shaped the country’s path to ‘tiger hood’, i.e., the policy shift from protectionism to outward-looking economic development. From relatively contingent and unpredictable beginnings evolved an institutional matrix, with a clear focus on the global, that, ex ante, could not have …

Planning And Designing A Sustainable Volunteer Based Organization: The Putney Food Shelf, Annik Yvette Paul

Capstone Collection

There are many reasons why issues of food insecurity and hunger exist. Individuals, families, and households have various barriers to food security, often facing more than one at a time. Barriers include limited fixed incomes, minimum wage not equaling a livable wage, unemployment and underemployment, poverty, lack of personal transportation and/or access to public transportation, limited access to shopping areas (food deserts), and health and medical issues.

Considering the current statistics listed below, combined with the ever-increasing cost of food, more households will be struggling to meet their basic nutritional needs. Food insecurity and hunger is a problem faced by …

Designing An "Information-Experience" Using Creativity Science Theory And Tools, Stephanie Belhomme

Creativity and Change Leadership Graduate Student Master's Projects

An “information-experience” encapsulated by a technological/digital audio-visual tool presents data and potentially meaningful information to prompt actionable knowledge concerning: “unspoken creative process elements;” their profound impacts on both how well our “physiology of creativity” functions; but also on how well foundational creative thinking and behavioral prerequisites (energy, motivation, imagination, and ownership) are leveraged.

The product: 1) introduces the user to one component of the CPS (Creative Problem Solving) Facilitation Process - Exploring the Challenge; 2) features a content specific component which prompts exploration of the many correlations between societal, organizational / community, human physiological / behavioral data, and the direct …

A Conversation With Incoming Ala President, Maureen Sullivan, Leo S. Lo

Libraries Faculty & Staff Publications

The article focuses on a telephone conversation with American Library Association (ALA) President-Elect Maureen Sullivan. She discusses her previous work as president of the Library Leadership & Management Association (LLAMA). Sullivan emphasizes the importance of emotional intelligence in library leaders. Sullivan describes her projects as ALA president, including a civic engagement initiative and an ALA-wide leadership development program. She also her plan to work with the Sister Libraries program.