Organizational Behavior and Theory Commons^™

Organizational Leaders’ Experience With Fear-Related Emotions: A Critical Incident Study, Al Barkouli

Antioch University Dissertations & Theses

This study used the Critical Incident Technique (CIT) to better understand how organizational leaders experienced fear-related emotions. Through semi-structured interviews, fifteen executive leaders, mainly chief executive officers (CEOs), shared their experiences in response to threatening, risky, or dangerous incidents. In addition to a phenomenological understanding of the experience, participants illuminated the role that fear-related emotions play in leader decisions, how these emotions influence leader-follower relationships, the impacts of fear-related emotions on leaders’ health and well-being, and the ways leaders managed their experience with fear-related emotions including the role courage played. Leaders often faced threats, risks, or dangers (stimuli) from within …

The Generational Divide: Generational Differences In Psychological Capital, Heather Staples

Theses & Dissertations

Human resource development has customarily focused on social and human capital; however, an innovative new theory within positive organizational behavior focuses on psychological resources. The purpose of this research was to examine the differences across generations on dimensions of psychological resources using the core construct psychological capital. Using a quantitative survey research approach, this study focused on the differences among the three largest generations in the current workforce: Baby Boomers, Generation X, and Generation Y. The independent variable, generations, was defined through a self-identified connection with age and significant events. The dependent variable, psychological capital (PsyCap), was defined as a …

A Movement Tool Kit For The Divergent And Convergent Cps Guidelines: Instruction Cards And Activity Floor Mats, Adela Vangelisti

Creativity and Change Leadership Graduate Student Master's Projects

A Movement Tool Kit for the Divergent and Convergent CPS Guidelines:

Instruction Cards and Activity Floor Mats

Movement is as natural to humans as breathing is, and, yet, passivity starts early in schools. We are taught to sit still and in silence for long periods of time. By the time we reach adulthood and enter the workforce, we have almost forgotten our sense of embodiment. This lack of movement is counter-productive, not only to learning but to the development of creativity as well. For this project, I designed a tool to recapture the joy and playfulness of movement. Furthermore, the …

On The Limitations Of Using Situational Judgement Tests To Measure Interpersonal Skills: The Moderating Influence Of Employee Anger, Jerel E. Slaughter, Michael S. Christian, Nathan P. Podsakoff, Evan F. Sinar, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Many authors have suggested that situational judgment tests (SJTs) are useful tools for assessing applicants because SJT items can be written to assess a number of job-related knowledges, skills, abilities and other characteristics (KSAOs). However, SJTs may not be appropriate for measuring certain KSAOs for some applicants. We posit that using SJTs to measure interpersonal skills may lead to invalid inferences about applicants with higher levels of angry hostility (AH), and thus, AH should moderate the relation between interpersonally oriented SJTs and job performance. Three studies, using samples of healthcare workers (n = 225), police officers (n = 54), and …

The Invisible Eye? Electronic Performance Monitoring And Employee Job Performance, Devasheesh P Bhave

Research Collection Lee Kong Chian School Of Business

To enhance employee performance, many organizations are increasingly using electronic performance monitoring (EPM). The relationship between the frequency of EPM use and employee performance is examined in 2 field studies. In Study 1, which uses a unique longitudinal data set, results reveal that shorter time lags between 2 consecutive employee performance assessments are related to better task performance as indicated by call quality metrics. A second field study using matched supervisor–employee and EPM system data is conducted in 2 call centers to extend these results and to focus more directly on the supervisors’ use of EPM and its relationship with …

Bumps Along The Long And Winding Road: Factors Related To Truck Driver Turnover And Job-Induced Tension, Layla Rhiannon Mansfield

Dissertations and Theses

Voluntary turnover rates among truckload carriers are extremely high, ranging from 50% to more than 100% annually (Griffin & Kalnbach, 2002), furthermore, long-haul truck drivers operate in a stressor-filled environment, which exerts enormous adverse influence not only their well-being but also on their intent to quit. This study explores the relational aspects of the driver's work environment to highlight how the relationships that a driver has with their organization, supervisor, and dispatcher can explain turnover and job-induced tension. Drawing on Social Exchange Theory, Conservation of Resources Theory, and concepts from Hirschman's (1970) theoretical framework of Exit, Voice, and Loyalty, this …

The Importance Of Community Resilience: Developing The American Red Cross International Services Department In The New Hampshire Region, Sarah Romac

Capstone Collection

Disaster management and humanitarian aid organizations have had to reevaluate how communities and individuals can better adapt and prepare for future disaster events. One concept organizations are incorporating into their overall framework is strengthening community resilience. Increasing a community’s resilience level increases its ability to cope with the changes that affect it. Creating awareness of the vulnerabilities in an area, addressing these vulnerabilities with preparedness training, disaster risk reduction (DRR), and sustainable changes made over the long-term can develop a community’s adaptive capacity to be more resilient.

For my practicum, I was given the opportunity to be the International Services …

Self-Regulating Teamwork Behaviors In Low-Volume & High-Complexity Production, Aaron W. Powell

Engineering Management & Systems Engineering Theses & Dissertations

An environment of ever increasing competition drives manufacturing organizations to continually search for ways to improve the performance of their production operations. Lean manufacturing, born out of the Toyota Production System (TPS), has become the dominant improvement method sought to meet this need. Although well established in high-volume production settings, the application of lean production methods in low-volume and high-complexity (LVHC) manufacturing contexts has not been as successful. A commonly cited reason is a biased focus on the technical aspects of implementing lean methods with little regard for the social system involved in the change. In the LVHC manufacturing context, …

Stupid Doctors And Smart Construction Workers: Perspective-Taking Reduces Stereotyping Of Both Negative And Positive Targets, Cynthia S. Wang, Gillian Ku, Kenneth Tai, Adam D. Galinsky

Research Collection Lee Kong Chian School Of Business

Numerous studies have found that perspective-taking reduces stereotyping and prejudice, but they have only involved negative stereotypes. Because target negativity has been empirically confounded with reduced stereotyping, the general effects of perspective-taking on stereotyping and prejudice are unclear. By including both positively and negatively stereotyped targets, this research offers the first empirical test of two competing hypotheses: The positivity hypothesis predicts that perspective-taking produces a positivity bias, with less stereotyping of negative targets but more stereotyping of positive targets. In contrast, the stereotype-reduction hypothesis predicts that perspective-taking reduces stereotyping, regardless of target valence. Three studies support the stereotype-reduction hypothesis. Perspective-taking …

Measurement Invariance Of The Wong And Law Emotional Intelligence Scale Scores: Does The Measurement Structure Hold Across Far Eastern And European Countries?, Nele Libbrecht, Alain De Beuckelaer, Filip Lievens, Thomas Rockstuhl

Research Collection Lee Kong Chian School Of Business

In recent years, emotional intelligence and emotional intelligence measures have been used in a plethora of countries and cultures. This is also the case for the Wong and Law Emotional Intelligence Scale (WLEIS), highlighting the importance of examining whether the WLEIS is invariant across regions other than the Far Eastern region (China) where it was originally developed. This study investigated the measurement invariance (MI) of the WLEIS scores across two countries, namely Singapore (N= 505) and Belgium (N= 339). Apart from items measuring the factor use of emotion, the measurement structure underlying the WLEIS ratings was generally invariant across both …

Mutual Performance Monitoring In Virtual Teams, Nathan Haugejorde Bjornberg

Psychology Theses & Dissertations

The use of virtual teams in organizations has become commonplace (SHRM, 2012). While a great deal of research on teamwork exists, much of it has focused on collocated teams. Spatial and temporal separations inherent in virtual teams make working together as a team more difficult. This research examined a teamwork process previously unexplored within virtual teams -- mutual performance monitoring. An experimental intervention was conducted and outcomes at both the individual and team levels of analysis were examined. A total of 161 participants were assigned to work together in 47 teams on a decision-making task. Participants communicated and worked together …

Family Incivility And Job Performance: A Moderated Mediated Model Of Psychological Distress And Core Self-Evaluation, Sandy Lim, Kenneth Tai

Research Collection Lee Kong Chian School Of Business

This study extends the stress literature by exploring the relationship between family incivility and job performance. We examine whether psychological distress mediates the link between family incivility and job performance. We also investigate how core self-evaluation might moderate this mediated relationship. Data from a 2-wave study indicate that psychological distress mediates the relationship between family incivility and job performance. In addition, core self-evaluation moderates the relationship between family incivility and psychological distress but not the relationship between psychological distress and job performance. The results hold while controlling for general job stress, family-to-work conflict, and work-to-family conflict. The findings suggest that …

The Brief Aggression Questionnaire: Psychometric And Behavioral Evidence For An Efficient Measure Of Trait Aggression, Gregory D. Webster, C. Nathan Dewall, Richard S. Pond, Timothy Deckman, Peter K. Jonason, Bonnie M. Le, Austin Lee Nichols, Tatiana Orozco Schember, E. Layne Paddock

Research Collection Lee Kong Chian School Of Business

A key problem facing aggression research is how to measure individual differences in aggression accurately and efficiently without sacrificing reliability or validity. Researchers are increasingly demanding brief measures of aggression for use in applied settings, field studies, pretest screening, longitudinal, and daily diary studies. The authors selected the three highest loading items from each of the Aggression Questionnaire's (Buss & Perry, 1992) four subscales-Physical Aggression, Verbal Aggression, anger, and hostility-and developed an efficient 12-item measure of aggression-the Brief Aggression Questionnaire (BAQ). Across five studies (N = 3,996), the BAQ showed theoretically consistent patterns of convergent and discriminant validity with other …

Personality And Group Performance: The Importance Of Personality Composition And Work Tasks, Amit Kramer, Devasheesh P. Bhave, Tiffany D. Johnson

Research Collection Lee Kong Chian School Of Business

We examine whether group members’ Big Five personality composition (variability, minimum, and maximum) affects the group’s performance. We employed an experimental design where participants were paid based on their performance in two different group-based experimental tasks: an additive task (where group performance is based on the sum of efforts of all group members) and a conjunctive task (where group performance is based on the performance of the weakest group member). Results indicate that variability in extraversion is positively related to group performance on the additive task but not on the conjunctive task. Conversely, neuroticism maximum score is negatively related to …

Owner-Manager Separation And The Structure Of It Governance In Small Business, Jeffrey S. Saffer

Walden Dissertations and Doctoral Studies

Small business owners and small business managers tend to favor different information technology (IT) governance structures. Such differences can lead to ineffective management and control of IT in small businesses. The purpose of this correlational study was to examine the extent and nature of the association between owner-manager separation in small businesses and the structure of IT governance in the businesses. Agency theory formed the theoretical framework of this study. Data were collected using a web-based survey and randomly sampled 3,697 small business owners and managers located in New Jersey and Pennsylvania. Chi-square statistics indicated no significant association between owner-manager …

The Effects Of Trust And Perceived Supervisor And Organizational Support On Employees' Attitudes And Behavior, Rebecca Lauren Burnheimer

Legacy Theses & Dissertations (2009 - 2024)

Previous research has identified perceived supervisor support (PSS; Eisenberger et al., 1986) as a major contributing factor in the development of perceived organizational support (POS; Eisenberger et al., 1986), which has been found to lead to higher levels of positive work attitudes and behaviors. However, researchers have not yet explored the ways in which employees come to feel supported by their supervisors (i.e., how does PSS develop?). Based on social exchange theory (Blau, 1964; Thibaut & Kelley, 1959), the current study assessed the relation of employees' trust in their supervisor to PSS. This study also attempted to replicate the relationships …

Status Of And Future Recommendations For Country-Of-Origin Research, Katie Post

Honors Projects

This research investigates whether country-of-origin (COO) cues have an effect on consumer purchase intentions, based on a review of prior literature published in the EBSCO and Summon databases. The findings of these articles show that COO cues do not, on their own, have an effect on consumer purchase intentions; but do have some effect on consumer attitudes/feelings toward the product. Future research has much to offer in terms of identifying whether COO cues have an effect on consumers’ purchase intentions for specific products, or specific types of products.

Developing A Method For Measuring "Working Out Loud", Dennis E. Pearce

Theses and Dissertations--Finance and Quantitative Methods

Enterprise social network software platforms (ESNs) are increasingly being deployed in firms across almost every industry as a means of fostering employee collaboration. Although benefits in increased productivity, innovation, and employee engagement are highly touted, there is a high failure rate of these deployments. This often occurs because (1) there is a misapplied focus on technology adoption rather than adoption of the employee behaviors that are ultimately required to obtain those benefits, and (2) it is unclear what those behaviors are and how to measure them.

“Working Out Loud” is one possible framework for understanding and measuring the behaviors necessary …

Organisational Culture And Workplace Corruption In Government Hospitals, Ma. Regina M. Hechanova, Isabel Melgar, Patrick Z. Falguera, Mario Villaverde

Psychology Department Faculty Publications

This study examines corruption attitudes and norms in government hospitals in the Philippines. It tests a culture-building model that advocates communication of desired values, leadership role modelling, employee role modelling, alignment of systems and structures, training and evaluation, and reinforcement. Results reveal components that influence corruption attitudes and norms. Communication predicted individual attitudes or acceptability of corrupt acts. Leadership, systems, and controls predicted the prevalence of corrupt acts. Employee role modelling predicted both acceptability of and the prevalence of corrupt acts. In addition, there is a positive relationship between individual attitudes and organisation norms reinforcing the dyadic relationship between the …

Physician Well Being And Patient Satisfaction Among Employed Physicians, Deanna Santana-Cebollero

Walden Dissertations and Doctoral Studies

Understanding physician well-being may help prevent physician burnout, improve the quality of care they provide to their patients, reduce medical errors, and improve patient satisfaction. Using the biopsychosocial-spiritual theory as the conceptual framework, this quantitative study examined the relationship between: (a) physician well-being and patient satisfaction, (b) physician gender and physician well-being, (c) primary care providers' and specialists' well-being, (d) patient satisfaction based on physician specialty, and (e) the duration of practice and physician well-being. All of the 87 employed physicians in a Florida regional hospital were invited to respond to a physician well-being questionnaire; a response rate of 58.4% …

Generational Cohort Differences In Types Of Organizational Commitment, April Lavette Jones

Walden Dissertations and Doctoral Studies

In hospitals in the United States, the ratio of nurses to patients is declining, resulting in an increase in work demands for nurses. Consequently, organizations face challenges with nurses' organizational commitment. Studies have revealed generational differences, as determined by birth year, in employee levels of organizational commitment in a number of organizational settings. However, there is a gap in the literature regarding the impact of generational cohorts on the organizational commitment of nurses. The purpose of this quantitative, nonexperimental, cross-sectional design was to address whether generational cohorts of nurses differed in their levels of organizational commitment, and to investigate whether …

Perspective-Taking And Willingness To Engage In Intergroup Contact, Cynthia S. Wang, Kenneth Tai, Gillian Ku, Adam D. Galinsky

Research Collection Lee Kong Chian School Of Business

The current research explored whether perspective-taking increases willingness to engage in contact with stereotyped outgroup members. Across three studies, we find that perspective-taking increases willingness to engage in contact with negatively-stereotyped targets. In Study 1, perspective-takers sat closer to, whereas stereotype suppressors sat further from, a hooligan compared to control participants. In Study 2, individual differences in perspective-taking tendencies predicted individuals’ willingness to engage in contact with a hooligan, having effects above and beyond those of empathic concern. Finally, Study 3 demonstrated that perspective-taking’s effects on intergroup contact extend to the target’s group (i.e., another homeless man), but not to …

Anticipated Regret In Time-Based Work-Family Conflict, Jessica Bagger, Jochen Reb, Andrew Li

Research Collection Lee Kong Chian School Of Business

The primary purpose of this research was to investigate the role of anticipated regret in time-based work-family conflict decisions.

A total of 90 working parents responded to a decision making problem describing a time-based conflict between a work event and a family event. Participants' preference for which event to attend constituted the dependent variable. Independent variables were participants' work and family centralities. Anticipated regret for choosing the work option and anticipated regret for choosing the family option were measured as hypothesized mediators.

Structural equation modeling revealed that anticipated regret for choosing the family option mediated the relationship between work centrality …

Professional Hurt: The Untold Stories, Ruby Macksine Brown

Antioch University Dissertations & Theses

The purpose of this study is to examine professional hurt across the public services of the Commonwealth Caribbean with a view toward creating what could probably be the first body of knowledge that will offer insights into its nature and relationship with the practice of leadership. The study also sought to explore an understanding of professional hurt that could inform the design of leadership development programs to help develop leaders who can navigate or avoid hurt. I utilized the biographical research approach to access the lived experiences of 20 public sector leaders across 9 independent Commonwealth Caribbean islands. Narrative thematic …

From Bonding To Bridging: Using The Immunity To Change (Itc) Process To Build Social Capital And Create Change, Froswa' Booker-Drew

Antioch University Dissertations & Theses

A group of diverse women from various ethnic, religious, socio-economic and generations were brought together over the course of four months to determine if the Immunity to Change (ITC) process (Kegan & Lahey, 2009) would create bridging social capital as well as individual change. The group sessions included a process of assigned readings, discussions, and completion of ITC maps allowing women to reveal their identities and journeys through the sharing of their personal narratives. As a result, many experienced perception transformation regarding issues of gender, leadership, race, and class. The dissertation explores topics of power and privilege, relational leadership, and …

To Transform A Culture: The Rise And Fall Of The U.S. Army Organizational Effectiveness Program, 1970–1985, James Michael Young

Antioch University Dissertations & Theses

In the early 1970s, following a decade of social upheaval in the US and a traumatizing military defeat in Vietnam, a group of progressive army officers, armed with recent graduate degrees in the social and behavioral sciences, created a grass roots movement that soon led to the implementation of the largest organizational development program ever conducted. Wartime atrocities and chronic careerism in the Army officer corps, along with President Richard Nixon’s promise to create an All-Volunteer Force (AVF), opened up a window of opportunity for these progressives to promote transformational leadership theories grounded in humanistic psychology. In institutionalizing OD across …

Leading At The Edge Of Uncertainty: An Exploration Of The Effect Of Contemplative Practice On Organizational Leaders, Stephen D. Romano

Antioch University Dissertations & Theses

The purpose of the study is to investigate how organizational leaders cultivate focus and calm in moments of uncertainty. There is significant literature discussing how individuals manage stress and enhance well-being through formal meditative practices, but few studies investigate informal strategies. Through single subject with multiple subject design, the research examines how specific mind body practices affect an individual's ability to pay attention, connect with others, manage stress, and enhance perspective-taking. This study suggests that being a leader, and by extension, leadership, is not merely a series of actions; rather, it is a way of thinking and being. The capacity …

Spirituality And Leadership: Integrating Spirituality As A Developmental Approach Of Improving Overall Leader Effectiveness, George Gregory Houston

Antioch University Dissertations & Theses

The role of leadership continues to be a consistent topic of discussion whether you are considering the seminal work of Stogdill (1974), Burns (1978), Kouzes and Posner (1995), or Van Hooser's (2013) Leaders Ought to Know, one of Amazon's 2013 Top Ten Leadership books. A consistent question in leader development circles is-how can leaders be more effective in their role given the current state of leadership? One dimension of leadership development that is often overshadowed, downplayed, minimized, or completely ignored is the concept of spirituality. If the spiritual development of individual leaders can be integrated with other accepted leadership …

Effective Networked Nonprofit Organizations: Defining The Behavior And Creating An Instrument For Measurement, Andrea Leigh Hernandez

Antioch University Dissertations & Theses

This correlational research design, which included a convenience sample of 157 nonprofit staff and board member responses to a Likert-type survey, was used to conduct a principle components analysis (PCA) to develop subscales related to networked nonprofits. As defined in the study, a networked nonprofit has a set of intentionally built trusting relationships and has systems and strategies that engage various stakeholders in meaningful conversations. They achieve their missions by developing strong partnerships where they invest in the goals of other organizations to mobilize resources for a common shared mission and values. While there were correlations between the level respondents …

Gay, Straight, Or Slightly Bent? The Interaction Of Leader Sexual Orientation And Gender On Leadership Evaluations, Fred George Macoukji

USF Tampa Graduate Theses and Dissertations

Abstract

Existing research has shown that gender stereotypes regarding characteristics of men and women influence others' perceptions of their fit with organizational roles, including leadership roles (cf. Eagly & Karau, 2002). However, little research has examined stereotypes regarding other demographic characteristics (e.g., race, sexual orientation) and how they may interact with gender stereotypes to influence leadership evaluations. The current study examined whether leader gender and sexual orientation interact to influence subordinates' evaluations of leader effectiveness, likability, and boss desirability using an experimental design. In addition to examining whether leader gender and sexual orientation interacted to predict leader evaluations, the present …