Organizational Behavior and Theory Commons^™

Advances In Global Services And Retail Management: Volume 2, Cihan Cobanoglu, Valentina Della Corte

University of South Florida (USF) M3 Publishing

This is the second volume of the Advances in Global Services and Retail Management Book Series. This volume has the following parts:

• Part 1: Hospitality and Tourism
• Part 2: Marketing, E-marketing, and Consumer Behavior
• Part 3: Management
• Part 4: Human Resources Management
• Part 5: Retail Management
• Part 6: Economics
• Part 7: Accounting and Finance
• Part 8: Sustainability and Environmental Issues
• Part 9: Information Technology

ISBN: 978-1-955833-03-5

Hospitality and Tourism

• Significance of VR in the spa: A spatial analysis
  • Irini Lai Fun Tang, Schultz Zhi Bin Xu, and Eric Chan
• Social media marketing in rural hospitality and tourism destination research
  • Samuel …

Conclusion: Female Leaders Using Coercive Power Motivate Subordinates, Mary Kovach

The Journal of Values-Based Leadership

This manuscript advances prior research (Blau, 1964; Elangovan & Xie, 1999; French & Raven, 1959; Goodstadt & Hjelle, 1973; Hegtvedt, 1988; Randolph & Kemery, 2011; Zigarmi, Peyton Roberts, & Randolph, 2015) and capitalizes on supervisory skills using power dynamics within the workplace, by investigating employee effort resulting from gender dissimilar supervisor-employee dyads and employee locus of control. To offer a more focused approach, this is an evaluation specifically on reward and coercive power derived from French and Raven’s (1959) five power bases. This manuscript proposes that the motivation levels of employees change, based on their locus of control and gender. …

Communicating With Muted Groups: The Case Of Human Trafficking, Amy Matzke-Fawcett

Communication & Theatre Arts Theses

The problem of human trafficking is global, affecting men and women, adults, and children, with exploitation of various forms including (but not limited to) sex work, hospitality and entertainment, labor, agriculture, soldiering, forced begging and organ removal. While it has been the focus of movies, news articles, documentaries, legislation and research, the discussion of the communication surrounding human trafficking is still in the formative stages. What is the messaging about human trafficking in legislation, both historically and in the present day, and how did news and popular media help to frame the discourse around trafficking in the United States? Using …

Priming In Leadership: Applying Communication Theory To The Speeches Of Ronald Reagan, Katherine Sakai

Senior Honors Theses

The study of priming gained traction in the 1990s when researchers such as John Bargh demonstrated the nonconscious activation of ideas, often through repeated related words or activated schema. Since then, researchers have studied the effects of priming on self-view, achievement, and teamwork. While the concept of priming has just recently begun to be applied to leadership in the workplace, no research has yet been done in finding examples of priming theory in the speeches of well-known leaders. In this study, Ronald Reagan’s persuasive tactics were analyzed and found to use similar methods of repetition and schema used in priming …

How Exemplary Industrial Production Managers Lead Successfully Through The Turbulence Of The Covid-19 Crisis, Wendi Fast

Dissertations

Purpose: The purpose of this phenomenological study was to discover and describe behaviors that exemplary industrial production managers in organizations practice to lead their organizations through the turbulent times of COVID -19 using the leadership attributes of personal temperament, concern for the collective interest, resilience, and moral purpose.

Methodology: This qualitative study used a phenomenological research design. Data was collected from 10 interviews of industrial production managers and artifacts collected to discover and describe behaviors that industrial production managers in manufacturing organizations practice to lead their organizations through the turbulent times of the COVID-19 crisis.

Findings: The study revealed 27 …

How Exemplary Industrial Production Managers Lead Successfully Through The Turbulence Of The Covid-19 Crisis, Wendi Fast

Dissertations

Purpose: The purpose of this phenomenological study was to discover and describe behaviors that exemplary industrial production managers in organizations practice to lead their organizations through the turbulent times of COVID -19 using the leadership attributes of personal temperament, concern for the collective interest, resilience, and moral purpose.

Methodology: This qualitative study used a phenomenological research design. Data was collected from 10 interviews of industrial production managers and artifacts collected to discover and describe behaviors that industrial production managers in manufacturing organizations practice to lead their organizations through the turbulent times of the COVID-19 crisis.

Findings: The study revealed 27 …

Mind Your Language: The Effects Of Linguistic Ostracism On Interpersonal Work Behaviors, John Fiset, Devasheesh P. Bhave

Research Collection Lee Kong Chian School Of Business

Business and demographic trends are conflating to bring language issues at work to the forefront. Although language has an inherent capacity for creating interpersonal bonds, it can also serve as a means of exclusion. The construct of linguistic ostracism encapsulates this phenomenon. Drawing on ethnolinguistic identity theory, we identify how linguistic ostracism influences two interpersonal work behaviors: interpersonal citizenship and interpersonal deviance. We conduct a set of studies that uses multisource data, data across time, and data from three countries. Our results reveal that linguistic ostracism was associated with the enactment of lower interpersonal citizenship behaviors and higher interpersonal deviance …

Strengthening Organizational Performance Through Integration Of Systems Leadership, Participatory Communication, And Dynamic Capabilities, Esther Ewurafuah Sackey

Antioch University Dissertations & Theses

This dissertation seeks to include systems leadership and participatory communication as facilitators of the elements that enhance dynamic organizational capabilities to improve performance. The study employs the normative theory-building process to show how systems leadership and participatory communication can facilitate and enhance dynamic capabilities. Specifically, this dissertation offers an integrative model that combines systems leadership, participatory communication, and dynamic capabilities. The proposed integrative model is accompanied by a series of propositions that extend the dynamic capabilities theory through the integration of systems leadership and participatory communication. The potential relevance and application of the proposed model are demonstrated through multiple case …

Exploring Academic Leadership In Higher Education Through The Lens Of Leader-To-Member Exchange (Lmx) Theory, Dequies A. Lanier

Theses and Dissertations

A phenomenological study focused on Exploring Academic Leadership in Higher Education Through The Lens of Leader-to-Member Exchange (LMX) Theory, Dequies A. Lanier, 2020: Applied Dissertation, Nova Southeastern University, Abraham S. Fischler College of Education and School of Criminal Justice. Keywords: communication, leadership development, higher education, leader-member exchange, organizational leadership This applied dissertation was designed to explore the communication between higher education leaders and faculty at the department level in the United States at a southeastern higher education institution. The study sought to explore (a) the communication relationship between leaders and followers; (b) commitment to the organization; and (c) suggested communication …

Chief Nurse Executive Work Engagement: System Leadership Through A Natural Disaster, Strike, And Pandemic, Ryan Fuller

Doctor of Nursing Practice (DNP) Projects

Problem. In a 21-hospital region of a 39-hospital integrated health system, CNE turnover peaked at 63% (12 CNEs) in 2015. Interviews were conducted in 2019 with 12 CNEs across the region to understand potential issues related to CNE job satisfaction. Responses revealed concerns regarding empowerment, alignment, work-life balance, information transparency/sharing, and recognition. While identifying a solution to address CNE concerns, the organization experienced successive crisis events during a 12-month period that included a record-setting wildfire, multiple labor union strikes, and a novel pandemic. The regional leadership team (RLT) required new approaches to facilitate effective communication during a crisis between the …

What's On Job Seekers' Social Media Sites? A Content Analysis And Effects Of Structure On Recruiter Judgments And Predictive Validity, Liwen Zhang, Chad H. Van Iddekinge, John D. Arnold, Philip L. Roth, Filip Lievens, Stephen E. Lanivich, Samantha L. Jordan

Research Collection Lee Kong Chian School Of Business

Many organizational representatives review social media (SM) information (e.g., Facebook, Twitter) when recruiting and assessing job applicants. Despite this, very little empirical data exist concerning the SM information available to organizations or whether assessments of such information are a valid predictor of work outcomes. This multi-study investigation examines several critical issues in this emerging area. In Study 1, we conducted a content analysis of job seekers’ Facebook sites (n = 266) and found that these sites often provide demographic variables that U.S. employment laws typically prohibit organizations from using when making personnel decisions (e.g., age, ethnicity, religion), as well as …

Student-Run Agencies: A Guideline For Agency Survival, Brooke Borgognoni

Graduate Theses and Dissertations

The purpose of this paper is to study 110 student-run agencies (including advertising, public relations, integrated/digital marketing, communications, and graphics and/or design) in the U.S. by analyzing how they currently operate, what practices exist in the agencies for learning, growth, and continuation and how leadership roles of students and advisors influence the agency. This project built upon past studies of student-run agencies and expanded on the topic using the evolutionary theory of a firm by analyzing factors that determine whether it appears that a student-run agency might dissolve or last. This was determined by measuring the faculty advisor involvement level, …

Followers’ Reactions To Leader Differentiation, Yuchuan Liu

Dissertations and Theses Collection (Open Access)

Leaders generally differentiate their relationships with followers, for example, by providing some with more respect, trust, support, or information than others (Liden & Graen, 1980). However, the effects of such leader differentiation on followers remain inconclusive such that research suggests that leader differentiation may have negative, positive, or null effects on favorable employee work-related outcomes (for a recent review, see Martin et al., 2018). To better understand the effects of leader differentiation, utilizing leader-member exchange (LMX) theory, I considered three inherently connected properties in the leader differentiation process – LMX differentiation, LMX quality and LMX social comparison (Martin et al., …

Developing And Sustaining Organizational Systems That Honor The Dignity Needs Of Stakeholders, Robyn Short

Graduate Liberal Studies Theses and Dissertations

At the time of the study, organizations were missing opportunities for innovation and bottom-line growth by failing to align performance management systems with basic human needs and dignity needs. Employees were missing opportunities for accessing their potential, and were failing to thrive. Organizational leaders needed to understand the importance of integrating basic human needs and the essentials of dignity as attributes of organizational systems design in order to maximize employee engagement, attract and retain top talent, increase innovation, and optimize bottom-line growth.

This research explored the role of dignity in organizational systems design. A qualitative research approach, specifically case study …

The Role Of Organizational Culture For Creating Understanding And Trust Through Internal Crisis Communication, Albena Björck, Petra Barthelmess

International Crisis and Risk Communication Conference

Understanding and trust are major goals of the internal communication in general. In a crisis situation with its inherent uncertainty and lack of time their importance is elevated to a new level. The crisis communication theory lacks a cultural contextualization and a long-standing tradition for including the influence of organizational culture. The purpose of this study is to enhance the understanding of corporate culture as a key factor for internal crisis communication and its effectiveness. It investigates how the visible and less visible levels of culture manifest themselves in the internal crisis communication practice and identifies organizational culture patterns that …

Supporting Safety Culture In Academia: Safety Communication Barriers, Emily Faulconer, Chelsea Lenoble

Publications

In the last decade, we have heard of multiple disturbing academic laboratory accidents resulting in significant injury and property damage. When these hit headlines, it can spur self-reflection across academic institutions. The unfortunate truth is that safety in academia tends to be problematic. Accidents happen regularly even if they do not make headlines, with post-accident analyses typically revealing systematic safety failures. As a result, the concept of safety culture has come into the spotlight.

2020 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2020 International Crisis and Risk Communication Conference (ICRCC) held March 9-11, 2020. The ICRCC is an annual event that takes place the second week in March in beautiful sunny Orlando, Florida. The conference hosts are faculty and staff from the Nicholson School of Communication and Media. The goal of the ICRCC is to bring together prominent professional practitioners and academic scholars that work directly with crisis and risk communication on a daily basis. We define crisis and risk broadly to include, for …

Feminism And Message Alignment Within Girl Scout Camps, Emily Susan Hinrichsen

Graduate Research Theses & Dissertations

There has been a recent move in the United States for individuals and organizations toactively empower girls and women, provide them with equal opportunities, and help them build confidence. One organization that has been pursuing these goals is Girl Scouts of the USA (GSUSA), and Girl Scout camp is a specific setting in which the organization communicates empowerment, leadership, and inclusion to its members. This study utilized a feminist lens to explore message alignment within GSUSA, focusing on Girl Scout campers and Girl Scout camp staff as two important stakeholders who receive messaging from the organization. The researcher evaluated the …

Taking Off In Africa: Critical Elements Of Aircraft Engine Manufacturer Engagement That Can Affect Airline Safety Performance, Nathan Michael Woods

Antioch University Dissertations & Theses

Original Equipment Manufacturer (OEM) is a term used in many industries to describe a company that produces parts and equipment that may be marketed by another manufacturer. In the aviation industry, the aircraft engine OEM refers to the company the manufactures engines powering the aircraft. The OEM manufactures the engine, defines the required maintenance to operate the engines, and recommends product modifications. Product modifications are recommended to improve product safety, durability, reliability, and cost of ownership and are formally communicated through issuance of service bulletins. Properly performing the required maintenance and adopting service bulletins is an important element of maintaining …

Who Is Willing To Speak Up And Why? Examining Individual And Organizational Predictors Of Employee Voice Behavior In Higher Education Institutions, Jessie Socorro Arellano

Open Access Theses & Dissertations

Employee voice behavior is central to the effectiveness, the development, and the adaptability of organizations to their environments. However, there is currently limited organizational research and knowledge on the factors that influence employee voice behaviors, especially in the context of higher education institutions. As such, the purpose of this study is to examine the predictors of employee voice behaviors in institutions of higher education. Specifically, this study examines the impact of key individual and organizational factors such as alumni status, organizational commitment, work motivation, communication climate, and organizational politics on employees' expression of promotive and prohibitive voice in higher education …

Getting Them In The Door: A Study Of Programming Within Boys & Girls Clubs Of Vermont, Hannah Macon

Capstone Collection

While it is clear that strong, evidence-based youth-centered programming has a significant impact within an organization, there are often challenges and barriers which can significantly impact these programs. To understand these barriers more fully, it is important to understand the context through which these programs are being operated in, and by analyzing the perceptions surrounding what makes a program successful or sustainable over time. The Boys and Girls Club of Brattleboro is a local non profit which strives to grow and increase its impact on the youth members of the community. The purpose of this research was to collect and …

How Social Media Communications Can Mitigate Negative Impacts Of Corporate Social Irresponsibility On Corporate Financial Performance?, Saad A. Alhoqail, Hyun Young Cho, Kristopher Floyd

Business Faculty Articles and Research

Previous research on corporate social responsibility (CSR) has focused on corporate reputation (CR) and corporate financial performance (CFP), showing a high correlation between both. While most researchers primarily focus on CSR, our research examines the other side of the coin; corporate social irresponsibility (CSI) and provides findings that counter previous thought. We contribute to the existing literature by showing that CSI has a non-significant impact on corporate financial performance, as measured by market value, while concurrently being negatively correlated to corporate reputation. Further, we show social media, as measured by the Social Media Sustainability Index (SMSI), a measure studied infrequently …

Relationship Between Self-Development, Mentorship, And Senior Military Officer Moral Judgment, Garry Thompson

Dissertations

Despite a renewed emphasis on ethics programs across the Department of Defense (DOD) since 2007, the number of senior officer ethical failures increased by 13% from 2015 to 2017 (Copp, 2017). If the trend of ethical failures and misconduct continue, the military faces a further decline in public confidence (DoDOIG, 2017). The 2017 DOD Inspector General report noted the trend of senior leader ethical failures might foster negative public perceptions regarding military leader’s overall dedication, sacrifice, ethics, and character (DoDOIG, 2017).

A review of military literature revealed the importance of mentorship and self-development in professional development; however, gaps between …

Organizational Conditions That Promote And Impede Research Engagement: The Principal’S Perspective, Renee Treat

Electronic Theses and Dissertations

The researcher explored perceptions of the research-practice gap in education, the process through which central actors make decisions related to teacher retention and development, and the organizational conditions that promote and impede research-engagement in this qualitative study. The researcher limited the study to the role of the campus principal and used purposive sampling to select participants from 3 diverse districts in the state of Texas. Because there may be discrepancies between leaders’ perceptions and behaviors, the researcher conducted interview sessions with principals and principal supervisors and conducted observation sessions in principals’ natural work environments. The study results showed that good …

Are You Sugarcoating Your Feedback Without Realizing It?, Michael Schaerer, Roderick I. Swaab

Research Collection Lee Kong Chian School Of Business

Managers tend to inflate the feedback they give to their direct reports, particularly when giving bad news. And by presenting subpar performance more positively than they should, managers make it impossible for employees to learn, damaging their careers and, often, the company.

Contributions Of Mindfulness To Improvisational Behavior And Consequences On Business Performance And Stress Of Entrepreneurs During Economic Downturn, Peerayuth Charoensukmongkol

Organization Management Journal

This research investigates the role of mindfulness among Thai entrepreneurs that can be linked to their improvisational behavior that, in turn, explains business performance and stress during a period of economic contraction in Thailand. This research collected survey data from a sample of 186 owners of small retail shops in major marketplaces in Bangkok, Thailand. Results from partial least squares structural equation modeling show that mindfulness had a positive relationship with the degree of improvisational behavior exhibited by entrepreneurs. The findings also reveal that the entrepreneurs who exhibited a higher degree of improvisational behavior achieved higher business performance and had …

Effects Of Management Support, Team Member Support, And Job Status On Safety Climate And Employee Attitudes, Bernadette M. Racicot, Mary C. Kernan, Edward D. Nichols

Organization Management Journal

This study examined the impact of management and team member support on employee attitudes through the mediating effect of safety climate. Five hundred fifty-six physicians and nurses from a large teaching hospital in the eastern United States completed survey items assessing their perceptions of management support, team member support, and safety climate as well as job satisfaction and organizational commitment. Results indicated that while job satisfaction and commitment were directly affected by perceptions of management and team member support, these relationships were also partially mediated by safety climate. In addition, the results suggested that team member support contributed to the …

The Role Of Shared Leadership And Communication In Promoting Strategic Consensus And Performance, Younis Jabarzadeh, Naser Sanoubar, Arash Vahdat, Faezeh Khosravi Saghezchi

Organization Management Journal

The current study aims to investigate the effect of strategic consensus among managers on organizational performance, with an emphasis on shared leadership and communications in Iranian knowledge-intensive firms. Since Iran has its unique cultural characteristics with favoring a more authoritarian attribute, and leadership in knowledge-intensive firms has a more shared style, the context of the study is more appealing to such relationships. Data were collected from 115 randomly selected knowledge-intensive firms and analyzed using structural equation modeling by LISREL. Findings show that shared leadership positively influences strategic consensus of the management team, but it does not have a direct effect …

The Collaboration Of Human Resource Management And Line Management–An International Comparison, Klaas Szierbowksi-Seibel, Bernhard A. Wach, Rudiger Kabst

Organization Management Journal

The extant research advocates for the strategic integration of human resource management (HRM) in managerial decision making to foster firm performance. However, the empirical evidence of a stronger strategic integration of HRM is still limited, especially in terms of strategic guidelines such as a human resource (HR) strategy and international comparative matters. Drawing on responses from 588 German and US-based organizations and related to the new institutionalism theory, this study examines whether a HRM partnership (i.e., sharing responsibilities between HRM and line management) that represents a particular form of strategic integration of HRM is beneficial for organizations. In particular, we …

Hr Flexibility In Family Firms: Integrating Family Functioning And Family Business Leadership, Sanjay Goel, Lin Xiu, Sheila Hanson, Raymond J. Jones Iii.

Organization Management Journal

We developed a conceptual model that links central constructs of family functioning to HR flexibility and subsequent HR outcomes in family businesses. We proposed that family functioning was associated with two fundamental leadership decisions (i.e. family-business integration and family involvement) in family businesses. We posited that family business leaders have immense discretion to make these critical decisions that establish the degree to which the family firms would exhibit HR flexibility. We distinguished the three dimensions of HR flexibility – skill, behavioral, and HR practices flexibility and proposed that skill and behavioral HR flexibility generally lead to positive HR outcomes whereas …