Operations and Supply Chain Management Commons^™

Ai Dependence And Its Impact On Human Decision-Making Quality And Supply Chain Efficiency, Jesus Salazar, Leonardo Fabbri, Axel Villegas

Posters - 2026

• Artificial Intelligence (AI) is transforming supply chain management by enabling:
  • Data-driven decision-making
  • Improved forecasting accuracy
  • Enhanced operational efficiency (Choudhary et al., 2023; Ivanov & Dolgui, 2021)
• AI applications such as predictive analytics support:
  • Inventory optimization, Logistics planning
  • Procurement decisions in real time
• However, increasing reliance on AI introduces risks:
  • Automation bias (over-trusting AI outputs)
  • Reduced human critical thinking
  • Overdependence on algorithmic recommendations (Raisch & Krakowski, 2021)
• This study examines the dual impact of AI dependence on:
  • Decision-making quality
  • Supply chain efficiency
• Objective:
  • Identify whether AI improves performance or reduces human effectiveness
  • Determine the optimal balance between AI support and human …

Ai-Scm Cmm: A Capability Maturity Model For Artificial Intelligence Integration In Supply Chain Management, Lordt Becklines, Omar F. El-Gayar, Patti Brooks, Insu Park

Annual Research Symposium

Artificial intelligence is increasingly deployed in supply chain management, yet many organizations struggle to align adoption efforts with process readiness, data quality, governance, and workforce capabilities, and they still lack validated supply chain specific roadmap for assessing readiness, sequencing investments, and reducing implementation risk. This study develops and evaluates a Capability Maturity Model for Artificial Intelligence Integration in Supply Chain Management to address that gap. Using a design science research approach, the study synthesizes prior literature and practitioner knowledge to define maturity dimensions, capability indicators, and staged progression levels for AI integration in supply chain contexts. The artifact and assessment …

Optimizing Operation Processes And Supply Chain Management For Enhanced Service And Product Quality In Quick Service Restaurants, Joel Mark Rodriguez, Hanna V. Reambonanza, Lourdes Palallos

The South East Asian Journal of Management

Research Aims: The research aimed to identify the relationship between operational processes, supply chain management, and their impact on the quality of service and products in Quick Service Restaurants in the Philippines. It addresses a very critical research gap by providing empirical evidence on how these factors collectively influence business performance.

Design/Methodology/Approach: A quantitative research design was used – structured questionnaires were administered to 392 QSR employees and managers working in different locations of the Philippines. Data analysis used correlation, regression, and SEM for robustness.

Research Findings: The research proved that sound operational management and supply chain practices improved the …

Carbon Accountability Scores: A Process-Oriented Approach For Carbon Offsetting Using Ai Agents, Joshit Mohanty, Vaishali Vaishali

Graduate Student Government Association Research Conference

Conventional carbon offset programs rely on quantified emissions to determine balancing requirements. While this approach offers a standardized means of measuring carbon output, it often provides industries with a loophole—allowing them to offset their emissions by purchasing equivalent credits for activities such as tree planting rather than tackling inefficiencies at the source. This research proposes a process-based framework called Carbon Accountability Scores (CA scores) to offer a proactive strategy for assessing and reducing carbon footprints. Instead of focusing on the mere balancing of emitted and sequestered carbon, CA scores integrate an organization’s operational processes into the calculation, thereby offering the …

Risk Management For Semiconductor Manufacturing Equipment Suppliers Within Rapid Changing International Environment: An Empirical Study, Youbing Cao

Dissertations and Theses Collection (Open Access)

Semiconductors, as a key upstream component in the electronics and information industries, have attracted global attention from nations and corporations due to their vast market values. The emergence of global semiconductor supply chains has fostered specialized industrial divisions, such as semiconductor materials, semiconductor manufacturing equipment, and semiconductor fabrication. While China’s semiconductor industry holds certain global market shares across various sectors, it still lags in advanced technologies and high-end markets. Since 2018, the United States has imposed increasing tariffs and export restrictions on many Chinese firms (known as the US-China trade war) to prevent technology outflows, leading to substantial uncertainties that …

The Practical Adoption And Application Of Blockchain Technology Within The Beverage Industry, Alexander Adams Jr

Electronic Theses, Projects, and Dissertations

Abstract

The beverage industry is facing heightened scrutiny as the demand for transparency and accountability reaches new heights. In the age of information technology, companies must prioritize enhanced traceability to ensure product safety, comply with government regulations, maintain customer trust, and protect brand integrity. This thesis explores the potential of blockchain technology as a solution to these challenges, focusing on its ability to decentralize data, improve traceability, and expedite response times during safety recalls. The research provides an overview of the evolution of food safety regulations, beginning with the first establishment by Upland Sinclair, and examines current traceability practices and …

Supply Chain Management Internship – J.B. Hunt Transport Services, Inc., Garrett Locknar

Supply Chain Management Undergraduate Honors Theses

The transportation industry touches every facet of business: research and development, final mile services, raw material procurement, even technology innovation and application design. Without transportation of goods, people, and services, each business as we know would fall apart. The greater supply chain itself relies heavily on the presence and precision of transportation to create value for each specific company’s operations. Beginning in the summer of 2022, I have had the privilege of interning at J.B. Hunt Transport, Inc., one of the world’s largest logistics and transportation companies, which has opened my eyes to the sheer impact of transportation on each …

The Impact Of De-Globalization On Global Supply Chains – An Exploratory Study, Mee-Shew Cheung

AMTP Proceedings 2024

The globalization of supply chains has been a critical driver of economic growth and development over the past few decades. However, the recent trend of de-globalization threatens to disrupt these supply chains and potentially undermine their benefits. This research anticipates uncovering significant insights into the impact of de-globalization on global supply chains, including changes in efficiency, supplier networks, and risk management strategies. Additionally, the study aims to provide practical recommendations for businesses and policymakers to navigate this evolving landscape.

Supply Chain Management Thesis Internship – [The Clorox Company], Tara Colligan

Supply Chain Management Undergraduate Honors Theses

Consumer Packaged Goods (CPG) play an essential part in our lives. There are countless stock keeping units that have unique codes internally at a company as well externally for their customers. These companies sell their product into large retailers and manage their supply chain network for multiple brands in their portfolios. I had the opportunity to not only learn how a global CPG company operates their supply chain every day, but to work on the supply chain for the largest customer account. Last summer, I was a Product Supply Operations intern with The Clorox Company in Bentonville, Arkansas. My thesis …

Flexibility Is Key: Managing Rubber’S Elastic Sourcing Demands, Alexander Kennedy

Honors Projects

A contemporary study of how tire manufacturers are responding to supply chain challenges resulting from the Russian invasion of Ukraine by comparing them to actions taken during World War II. Supply chain management principles are applied within the context of the tire and rubber industry to provide recommendations for dealing with supply disruptions in future conflicts.

A Guide To Controlling Supply Chain Last Mile And Reverse Last-Mile Logistics: A Study Of U.S. And China Small Business Enterprises, Emmanuel Finnih

AMTP Proceedings 2023

In the United States, the last-mile logistics infrastructure is less developed, with fewer delivery services and less efficient delivery methods. China has adopted more advanced technologies such as drones and robots for last-mile delivery, while the United States has lagged behind in this area (Zhang and Zhang, 2020). Finally, in terms of delivery methods, China has adopted more efficient methods such as same-day delivery and express delivery, while the United States has been relatively slow to adopt these methods, with many retailers still relying on traditional delivery methods like ground shipping. However, the COVID-19 pandemic has accelerated the adoption of …

Sustainability Across The Supply Chair: A Case Study In The Automotive Industry, Jane Siegler, Angelyn Bidlack, Sarah Harrison

Scholarship and Professional Work - Business

The United Nations Sustainable Development Goals have been widely adopted and implemented by organizations worldwide. However, with 17 goals and 169 targets, the decision on what to focus on and invest in are not trivial tasks. This research focuses on a major Tier-1 automotive supplier, here identified as CMF. With annual sales of 16 billion euros (2021), one in every three vehicles in the world is equipped with some form of CMF technology. The objective of this research was to evaluate CMF’s value chain and understand the challenges and opportunities related to the United Nations 17 Sustainability Development Goals (SDGs). …

R&D Consortia In Competitive Supply Chains, Pascale Crama, Gaoyan Lu, Yi Xu

Research Collection Lee Kong Chian School Of Business

R&D consortia, which coordinate R&D activities of their member firms, have been successful in many industries. We study a model with two competing supply chains each consisting of a manufacturer and a supplier. The manufacturers compete in the final product market, and can conduct R&D to reduce unit product costs of their final products. The R&D can be done in three different ways: by the two manufacturers independently, by them jointly in a horizontal R&D consortium, or by the supplier and the manufacturer jointly in each supply chain in two vertical R&D consortia. We find that as compared to independent …

Consumer Behavior And Coronavirus: How The Pandemic Transformed The American Shopper, Gina L. Riedell

Supply Chain Management Undergraduate Honors Theses

This study examines the changes in consumer shopping behavior resulting from the coronavirus pandemic in the United States as well as the effects on in-store and e-commerce sales and market share within the CPG industry. Most Americans faced some level of disruption throughout developments in the coronavirus outbreak. The study of their ongoing behavior changes in shopping preferences and purchasing decisions is revealed through CPG sales and offers insight into how it has affected the industry long-term. This paper analyzes the consumer behavior shifts in chronological order as new developments in the pandemic affected shopping decisions from January 2020 to …

Effects Of A Pandemic On Supply Chain Networks, Richard Mankavech

Senior Honors Projects

The outbreak of COVID-19 has had a colossal impact on the lives of people across the globe. Just like the lives of the people who have had to live through this pandemic, supply chains around the world have been disrupted and permanently changed as well. 94% of Fortune 1000 companies have experienced supply chain disruptions as a result of COVID-19. The effects of the pandemic on global supply chains has not gone unnoticed, as many people had to make adjustments in their shopping to account for items that are always expected to be available suddenly not being able to be …

The Five Essential Building Blocks To Becoming A Top Twenty-Five Supply Chain Program, Phillip Necessary

Supply Chain Management Undergraduate Honors Theses

The overall intention of this research is to develop aspiring programs to reevaluate their institutions and begin growing their program with lessons from other leading institutions—the more comprehensive, educated, and driven students in the Supply Chain industry, the better.

The Supply Chain Management sector has grown substantially in the last fifteen to twenty years; the current placement rate of undergraduates is eighty-five to one hundred percent after graduation (Damast, 2015). This phenomenon correlates with international and domestic interest in information technology, economic dynamics, flexibility, and product availability, all of which have grown industry demand (Rob O'Byrne, 2020). In the last …

Cooperative Approaches To Managing Social Responsibility In A Market With Externalities, Xin Fang, Soo-Haeng Cho

Research Collection Lee Kong Chian School Of Business

Problem definition: This paper studies two cooperative approaches of firms in managing social responsibility violations of their supplier: auditing a common supplier jointly (joint auditing) and sharing independent audit results with other firms (audit sharing). We study this problem in a market with externalities and a large number of firms. Academic/practical relevance: With numerous firms procuring their materials and parts worldwide, there are many cases in which overseas suppliers violate safety, labor, or environmental standards. Those violations have externalities in the sense that one firm’s violation affects other firms in the same market. …

Faculty Focus: Professor Lauded For Humanitarian Supply Chain Research

Business Exchange

Professor of Management Nezih Altay credits an earthquake in his native Turkey as a game-changing event that led him to learn more about the supply chain of disaster management. Today, Altay is lauded for being one of the first U.S. academics to recognize the importance of applying supply chain theory and research to disaster relief. He was named a Fulbright Scholar and researhed the logistics of aid delivery in conflict zones for six months the visiting Fulbright-Hanken Distinguished Chair in Business and Economics at Hanken School of Economics in Helsinki, Finland.

Artificial Intelligence And The Future Of Supply Chain Management, Christine Kinsey

Honors Projects

This paper discusses how artificial intelligence is being implemented in today's supply chain with a focus on the automotive industry. It looks at some of the challenges businesses are facing while implementing artificial intelligence, as well as a case study with a prominent automotive manufacturer. Lastly, it discusses the future of the supply chain industry with artificial intelligence's influence.

Combating Child Labor: Incentives And Information Disclosure In Global Supply Chains, Soo-Haeng Cho, Xin Fang, Sridhar Tayur, Ying Xu

Research Collection Lee Kong Chian School Of Business

Problem definition: We investigate multinational firms’ inspection and pricing strategies to address the challenges of combating child labor in global supply chains. We also examine how several factors (such as information disclosure, goodwill loss, inspection cost, external monitoring by nongovernmental organizations (NGOs), and penalty scheme) affect firms’ incentives to use different strategies to combat child labor. Academic/practical relevance: Nearly 200 million children are engaged in child labor, many in developing countries that are part of the supply base of global manufacturing networks. However, there has been little research on evaluating the impact of firms’ strategies and NGOs’ initiatives …

Project Management And The Temporary Relocation Of The Decoupling Point: Hermeneutical Phenomenological Study, Christopher Hicks

Doctoral Dissertations and Projects

This study investigates, understands, and describes the value of engaging a project manager to support a customer-driven project that creates a random supply chain demand event. Specifically such an event would require the temporary re-positioning of the decoupling point between the supply push and demand pull within the supply chain. In response to the challenges of this type of event, this study will focus on two specific project manager roles. First, the project manager would act as an extension of a customer-driven project and serve as a conduit for the voice of the customer (VOC) into the supply chain. Secondly, …

Essays In Measuring, Controlling, And Coordinating Supply Chain Inventory And Transportation Operations, Payam Parsa

Graduate Theses and Dissertations

Supply chain collaboration programs, such as continuous replenishment program (CRP), is among the most popular supply chain management practices. CRP is an arrangement between two partners in a supply chain to share information on a regular basis for lowering logistics costs while maintaining or increasing service levels. CRP shifts the replenishment responsibility to the upstream partner to avoid the bullwhip effect across the supply chain. This dissertation aims to quantify, measure, and expand the benefits of CRP for the purpose of reducing logistics cost and improving customer service. The developed models in this dissertation are all applied in different case …

Decision Support System For Container Port Selection Using Multiple-Objective Decision Analysis, Rivelino De Icaza

Graduate Theses and Dissertations

Ports are essential for maritime transportation and global supply chains since they are nodes that connect the sea- and land-based modes of transportation. With containerization and supply chains stimulating global trade, ports are challenged to adjust to changes in the market to create value to their customers. Therefore, this dissertation research focuses on the container port selection decision analysis to provide information to help shipping lines select the best port for their shipping networks. Since the problem is complex, dynamic, and involves multiple and conflicting criteria, the research proposes to use the multi-objective decision analysis with Value-Focused Thinking approach. The …

Implementation Of A Supply Chain Management "Intern For A Day" Program, Erin K. Mcconnell

Honors Projects

This program was developed to send students to local corporations to attain a better understanding of a business professional environment and the Supply Chain Management departments at those companies. Students were sent to Therma Tru Doors, in Maumee, Ohio to be "interns for a day". They received the chance to shadow employees in all aspects of the Supply Chain field and learn about what their day to day job responsibilities entail. There are many benefits to this externship program for both the students and Therma Tru. Students gain valuable experience and knowledge while Therma Tru gains access to some of …

Roles Of Information Technology In Supply Chain Management, Akhadian S. Harnowo

College of Graduate Studies: Theses & Dissertations

Supply Chain Information Technology (SCIT) is a key enabler of effective supply chain management (SCM) activities. In 2013, $300 billion was spent on SCIT by firms globally, an increase by 1.8% and 3.8% compared to 2012 and 2011, respectively. With such significant investments, firms face risks of eroded financial performance if SCIT does not perform as expected. In fact, there is a mix of evidence with some firms benefiting from SCIT while others failing to benefit from investing in SCIT. Despite substantial research relating to utilizing information technology in a SCM context, the impact of SCIT on firm performance remains …

Why Supplier Development Works? A Knowledge-Management Perspective, Liang Chen

Theses and Dissertations--Business Administration

Supplier development (SD) has been intensively and increasingly used in practice and studied in academia. Many studies find that SD can generate operational, capability-based, attitudinal, and financial performance measures for both the supplying firm (supplier) and the buying firm (buyer), but very few studies systematically explain why SD yields supplier’s performance improvements and, in turn, buyer’s performance improvements. Using a meta-analysis approach, this dissertation finds that SD does lead to positive outcomes, but SD is found to have very weak or even negative relationship with performance improvements in some cases. Such findings further support the importance of examining the main …

The Successful Implementation Of Supply Chain Management Technology Initiatives: Technological Readiness As A Key Indicator, Scott R. Cox

College of Graduate Studies: Theses & Dissertations

The emergence of what is modern supply chain management (SCM) can be attributed to the revolutionary advances in information technology over the past three decades. Despite significant investment in supply chain management technology (SCMT) and the implementation process, many companies still experience considerable complications during SCMT implementation. There is a dearth of research concerning the implementation of SCMT. A proven path to supply chain technology implementation has yet to be established. In an effort to address this gap, this dissertation considers the role of technological readiness as a part of a comprehensive model for SCMT implementation. A model is proposed …

Faculty Focus: First Driehaus Fellow Bin Jiang

Business Exchange

Profile of first Driehaus Fellow Bin Jiang, a Chinese researcher and management professor who focuses his research on outsourcing and supply chain management.

The Industrial Dynamics Of Order Rationing, Shortage Gaming, And Retail Promotions Demand Shock: A Discrete Event Simulation Experiment, Uio In Sara Liao-Troth

College of Graduate Studies: Theses & Dissertations

This research investigates the impact of order rationing strategies, shortage gaming responses, and retail promotions demand shock on the long-term system performance of the inventory ordering and fulfillment process between competing retailers and a shared upstream manufacturer. The research addresses a need to understand the horizontal dynamics of competition for supply inventory among interconnected entities within business systems. It also expands understanding of the interactions between various manufacturer order rationing strategies and retailer shortage gaming responses, in the context of supply capacity constraints arising from a retail promotions demand shock.

A discrete event simulation based on a US major appliance …

The Erp Conundrum, B Mahadevan

IIMB Management Review

No abstract provided.