Operations and Supply Chain Management Commons^™

Headquarters Air Force Material Command Customer Relationship Study, Damelsa D. White

Theses and Dissertations

Because of the lack of product and price differentiation, many organizations consider Customer Relationship Management (CRM) their primary focus. CRM uses information about each customer to make each customer more valuable to the organization, and the organization more valuable to the customer, while decreasing the cost of servicing the customer. However, an organization cannot conform to customer specifications if the needs of the customers as well as what the customer values is not known. As a result, Headquarters (HQ) Air Force Materiel Command (AFMC) is taking the initiative to gain an understanding of their customers. The purpose of this study …

As The Pmi Turns: A Tool For The Supply Chain Manager, Matthew Lindsey, Robert Pavur

Faculty Publications

Supply chain managers use the PMI, an index of business activity and proxy for the general business cycle, to obtain valuable information important to strategic managerial planning. This research explores a methodology to provide managerial insight into the general business cycle by tracking and forecasting cycle turns in the PMI. A regression model is developed based on inherent cycles in the PMI between 12 and 65 months to forecast turning points for the index and anticipate changes in the business cycle, which is superior to the more commonly used Box-Jenkins forecasting technique. Strategic planning using this knowledge allows management to …

Evaluation Of Cauliflower And Broccoli Varieties: Summer Planting (November 2005 - February 2006), Department Of Food And Agriculture, Western Australia

Horticulture research reports

This document has been prepared from a cauliflower and broccoli variety evaluation trial conducted at the Manjimup Horticultural Research Institute, South Western Highway, Manjimup WA 6258. The results reflect the growth characteristics, yield, quality and density of the cauliflower and broccoli varieties as recorded at this site during the conditions of the growing period (November 2005 to February 2006).

This report is the first in a series of four produced from the evaluation of cauliflower and broccoli varieties conducted at the Manjimup Horticultural Research Institute.

The results are provided to allow seed suppliers, seedling nurseries, producers, packers and marketers to …

Facilitating The Development Of The Strawberry Industry In Western Australia, Dennis Phillips, Aileen Reid

Horticulture research reports

Horticulture Australia Project No. BS05001 Annual report 2005/06

This is the first of three annual reports for the Horticulture Australia project BS05001 — ‘Facilitating the development of the strawberry industry in Western Australia’. This project is managed by the Strawberry Growers Association of WA Inc. and the work is being done in collaboration with the Department of Agriculture and Food WA (DAFWA). The project has been funded by voluntary contributions from the W.A. Strawberry Producers Committee, Toolangi Strawberry Runner Growers Co-operative and DAFWA with matching funding from Horticulture Australia Ltd (HAL). The project has been funded for three years, 2005, …

Evaluation Of Cauliflower And Broccoli Varieties: Winter Planting (April - August 2006), Kristen Stirling

Horticulture research reports

This document has been prepared from a cauliflower and broccoli variety evaluation trial! conducted at the Manjimup Horticultural Research Institute, South Western Highway, Manjimup WA 6258. The results reflect the growth characteristics, yield, quality and density of the cauliflower and broccoli varieties as recorded at this site during the conditions of the growing period (April - August 2006).

This report is the third in a series of four produced from the evaluation of cauliflower and broccoli varieties conducted at the Manjimup Horticultural Research Institute. The results are provided to allow seed suppliers, seedling nurseries, producers, packers and marketers to identify …

Country Of Origin Labelling Requirements - April 2006, Department Of Agriculture And Food Western Australia

Farm Systems and Economics published reports

A new standard for the labelling of food with its country of origin commenced on 8 December 2005.

Country of Origin Labelling (CoOL) provides consumers with information on the country or countries where their food is grown, manufactured or packaged.

Standard 1.2.11 of the Food Standards Code outlines CoOL requirements in Australia. It applies to food for retail sale and also food sold to catering establishments in catering packs. It does not apply to food sold to the public by restaurants, canteens, schools, caterers or self-catering institutions, where the food sold is for immediate consumption.

Missing In Action: The Information System Artifact In Information Systems Adoption And Use, Anand Jeyaraj, Kevin P. Duffy

Management Information Systems Faculty Publications

Despite considerable research on information systems adoption and use by individuals, little is known about how the information system (IS) artifact itself affects adoption and use. Prior research has generally treated the IS artifact as a “blackbox” such that it remained peripheral to the central questions asked regarding adoption and use. This paper presents a feature-centric “IS artifact rating” scheme and shows one way in which to unravel the blackbox of the IS artifact and examine its effect on adoption and use. Implications for research and practice are also presented.

Technology Adoption In Supply Chain Management: A Meta-Analysis Of Empirical Findings, George Mangalaraj, Anand Jeyaraj, Edmund Prater

Management Information Systems Faculty Publications

Electronic linkages between organizations are an important aspect of modern day supply chains. Organizations implement disparate information / communication systems to integrate their suppliers and customers in a supply chain. Though the underlying technologies and protocols of such information systems may differ, they do possess a common characteristic: they all span boundaries of the supply chain partners. Collectively labeling such systems as supply chain management information systems (SCM-IS), we examine a variety of information systems that support the activities in a supply chain. Specifically, we examine two distinct phenomena related to these information systems: the intention to adopt SCM-IS and …

Rfid Technology Use In Assembly And Disassembly Processes, Gordana Ostojić, Milovan Lazarević, Vukica Jovanović, Stevan Stankovski, Ilija Ćosić

Engineering Technology Faculty Publications

Modern production conditions demand the application of the concept of distributed production. Today companies are specialized for partial technology processes. Hundreds, sometimes even thousands, of collaborative processes depend on workers’ interaction and communication in product assembly and disassembly phases. RFID technologies can be really helpful in identifying objects in terms of sustainable development, regarding disassembly, recycling and reuse. In this paper we presented VCDE system architecture and the realization method of RFID technology as well as the data acquisition using RFID technology during the product lifecycle from the design process, production, assembly, usage, and an special example is given regard- …

Is Lean Necessarily Green?, Kumar Venkat, Wayne Wakeland

Complex Systems Faculty Publications and Presentations

This paper investigates the environmental performance of lean supply chains using carbon dioxide emissions as the key performance indicator. Lean is based on the premise that compressing time reveals hidden quality problems and that their resolution leads to more efficient, cost-effective business processes. If time compression always implies lower emissions, then a leaner system is always greener as measured by emissions. If time compression does not always lead to lower emissions, then further changes to the lean system may be required in order to make it greener. We use a simulation model of a generic supply chain as well as …

Improving Disaster Response Efforts With Decision Support Systems, Steven M. Thompson, Nezih Altay, Walter G. Green Iii, Joanne Lapetina

Management Faculty Publications

As evidenced by Hurricane Katrina in August, 2005, disaster response efforts are hindered by a lack of coordination, poor information flows, and the inability of disaster response managers to validate and process relevant information and make decisions in a timely fashion. A number of factors contribute to current lackluster response efforts. Some are inherent to the complex, rapidly changing decision-making environments that characterize most disaster response settings. Others reflect systematic flaws in how decisions are made within the organizational hierarchies of the many agencies involved in a disaster response. Slow, ineffective strategies for gathering, processing, and analyzing data can also …

Using Rfid Technology In Collaborative Design Of The Assembly Systems, Stevan Stankovski, Gordana Ostojić, Vukica Jovanović, Branislav Stevanov

Engineering Technology Faculty Publications

Modern production conditions require the application of the concept of distributing production. This approach means coordinative production in a number of small and middle size companies. Multiplex products, consisting of a number of parts, components, and modules are assembled in one function unit in one company, but they may not be manufactured in one place. Huge factory and production complex, which existed in our country, comprised all phases of product lifecycle, from the development of a concept solution to the assembly. Technology of product manufacturing, resource logistics, quality control, product testing and verification of product function characteristics all represented activities …

The Role Of European Governments In The Digital Economy, Arnoud Cyriel Leo De Meyer

Research Collection Lee Kong Chian School Of Business

What is the role of government in the digital economy? It is not our intention to go into an in-depth ideological debate on whether governments should intervene in the business sector. We will try to adopt a pragmatic approach and explore what already happens in practice. It is up to the reader to make a judgment to what extent the governments should be involved in the ICT sector. There is enough indication that, due to network externality effects, governments need to take on an active role in stimulating an e-environment to jump-start the move toward a higher level of e-readiness.In …

Have We Taught Our Students The Right Stuff?, Jaydeep Balakrishnan, Kum Khiong Yang

Research Collection Lee Kong Chian School Of Business

Operations Management involves managing the resources that are required to convert inputs to outputs. These resources include materials, capital and people which requires decision making within the operations function to be cross functional (Schroeder, 2000). The resulting impact is that whenever an operations manager makes a decision, he or she should be cognizant of its impact on other areas within the firm, such as finance, marketing and human resources, as well as the external partners such as suppliers and customers. Our question is whether Production and Operations Management (POM) educators are training students adequately to make the necessary cross functional …