Operations and Supply Chain Management Commons^™

Examining International Freight Forwarder Services: The Perspectives Of Current Providers And Users, Paul R. Murphy, James M. Daley

Journal of Transportation Management

The service quality literature indicates a variety of gaps between expected and perceived quality, and that service quality is a key determinant of customer satisfaction. As such, the present paper examines international freight forwarders (IFFs) and IFF customers with respect to various services which might be provided by IFFs; the paper also reports on user satisfaction with their IFFs. The study results identified several mismatches between what the forwarders are currently providing and what services the users view as important. In addition, the satisfaction ratings suggest that forwarders’ performance has room for improvement.

Experience In Substrate-Enriched And Substrate-Impoverished Environments Affects Behaviour Of Pigs In A T-Maze Task, Michael Mendl, Hans W. Erhard, Marie Haskell, Françoise Wemelsfelder, Alistair B. Lawrence

Sentience Collection

Previous research showed that pigs reared in substrate-impoverished conditions performed a smaller proportion of their total behavioural repertoire in their home pens (showed lower behavioural diversity), than pigs reared in substrate-enriched conditions. This study examined whether these differences were the result of fundamental changes in behavioural organisation. A T-maze task was used to test the hypothesis that substrate-impoverished pigs are prone to develop fixed, unvarying behaviour which may underlie their reduced behavioural diversity. They were predicted to be poorer at reversing previous response patterns in the maze, and less able to alter their behaviour in response to a novel (distracting) …

Achievements In Wool 1997, Agriculture Western Australia

Animal production and livestock published reports

The Wool Strategy Group, which I initiated in 1993, and Agriculture Western Australia's Wool Program are strategic partners working together with industry to develop and market this State's wool industry.

Wool is Western Australia's second most important agricultural industry, with a current export value of $643 million. It has the potential to return to a billion dollar industry in the next five years and the industry needs to be strongly focused on producing what the market requires to take advantage of this.

The Wool Strategy Group, led by Chairman Mr Philip Gardiner, and the Wool Program, have established an international …

Salesforce Evaluation By Local And Foreign Wholesale Companies In Singapore, Rajah Vellan Komaran, Lee Ching Tok

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Bar Coding And The Construction Industry In Georgia And Alabama, Herbert Marion Barber Jr.

College of Graduate Studies: Theses & Dissertations (1964–2006)

Effective construction project management relies on data that can be processed into information (Bernold, 1990). Therefore, information on the construction project plays a key role in construction project management (Abudayyeh, 1991). Consequently, information management on the construction project is vital to the success of the construction project (Rasdorf, 1990). Bar coding is one option that can be used in the construction industry as an effective means of managing information (Stukhart, 1987).

The retail and manufacturing industries have used bar coding technology for several years to manage information (Bell, 1988) although the use of bar coding technology to manage information in …