Operations and Supply Chain Management Commons^™

Essays On Behavioral Aspects Of Retail Operations, Ceren Gultekin

Dissertations, Theses, and Capstone Projects

This dissertation combines a structured literature review on availability signaling in retail with two analytical chapters on inventory disclosure. The literature review incorporates the design and key insights of a systematic review and identifies directions for future research. Inventory disclosure is a form of availability signaling through which retailers strategically communicate stock levels to influence consumer buy-now-or-wait decisions. To mitigate strategic purchase deferrals, retailers may share low stock to create urgency or mask high stock to prevent consumers from relying on abundance. Despite its importance for profitability, academic findings and industry practices vary widely, ranging from consistent sharing to consistent …

Managing Multi-Channel Service Operations, Omer Berk Olmez

Dissertations, Theses, and Capstone Projects

In today’s evolving service landscape, the growth of virtual channels alongside traditional in-person services is changing how providers interact with customers and how services are delivered. This dissertation studies how service systems should be designed and managed when customers can choose between virtual and in-person channels through three connected perspectives: customer behavior, work design, and public policy. The first study examines booking-window design in a pooled multi-channel appointment system using appointment-level data from an undergraduate advising office, a queueing model, and a digital twin. It shows that booking windows shape the offered set and the flow of demand across channels, …

The Regionalization Of The North American Auto Industry: A Comparative Analysis Of Automotive And White Goods Trade Under Nafta And The Usmca, 1990-2024, Helen Alexandra Helfgott

Master in Public Policy Theses

This research examines whether the auto-specific provisions introduced under the North American Free Trade Agreement (NAFTA) and the US-Mexico-Canada Agreement (USMCA) have had a measurable regionalizing effect on North American export flows. The USMCA's auto-specific provisions, established in the rules of origin requirements (ROOs), increase regional value content requirements (RVC) while imposing new requirements for labor value content (LVC), steel and aluminum sourcing, and core parts. This research assesses whether these provisions are associated with a distinctive pattern of intra-regional export concentration not present in other sectors.

The study employs a descriptive comparative framework using data from UN Comtrade, spanning …

The Offense-Defense Balance And The Modern System In Ukraine, Daniel Hogestyn

Master in Public Policy Theses

This thesis evaluates whether the Russo Ukrainian war represents a revolution in military affairs (RMA) by testing Stephen Biddle’s "modern system" theory of battlefield outcomes against recent combat operations. Applying Biddle’s formal model to the 2023 Ukrainian offensive in Zaporizhia, the thesis finds that the offensive's failure conforms closely to Biddle’s causal logic, with force employment variables drawn from 20th century combat sufficient to account for the outcome. Biddle's model in military power argues that force employment has explained victory and defeat since World War I, rather than technology or numerical preponderance alone. Many commentators claim that proliferation of small …

Center For Manufacturing Excellence Capstone Project: Critter Catchers, Wilson R. Eatherly, Sophie C. Smith, Joyce W. Nkanor

Honors Theses

The Haley Barbour Center for Manufacturing Excellence annually presents seniors with the opportunity to do a capstone project that encapsulates their skills learned throughout undergraduate coursework. The interdisciplinary teams are made up of engineering, accounting, and business students. These students bring their skill sets together to come up with a business plan for the project they have been placed on. This team, Critter Catchers, chose to manufacture non-lethal animal traps meant to be a safe alternative to traps on the market that may injure animals. The trap was made primarily out of wood and operated by means of a pressure-triggered …

The Cobalt Curse: Cobalt’S Role And Risks, Marley Jackowitz

Student Theses 2015-Present

This paper examines the hidden environmental, geopolitical, economic, and social costs of the cobalt supply chain. Fueled by the demand for battery technology and electric vehicles, cobalt has become an essential element to the green energy transition. With the largest share of global cobalt deposits, the Democratic Republic of the Congo bears a disproportionate share of the industry’s harms. Cobalt mining in the DRC is marked by environmentally degrading practices and inhumane working conditions, compromising Congolese health, safety, and well-being. Chapter 1 discusses the environmental impacts of DRC cobalt mining and its adverse effects on public health. Environmentally degrading mining …

A Forecasting Framework For Distribution Center Capacity Utilization: An Applied Industry Study, Jordan J. Shortt

Data Science Undergraduate Honors Theses

This project develops and evaluates a predictive modeling framework for forecasting distribution center capacity utilization at Company Y, with monthly forecast horizons up to one year. Motivated by the operational challenges of seasonal demand volatility, promotional cycles, and the absence of a formally defined capacity metric, the study first constructs a historical capacity utilization measure from raw warehouse management system data — reconciling item volumes, location dimensions, and utilization factors across all DCs — which serves as the target variable for all modeling work. Four models are developed and evaluated against a naïve seasonal baseline: SARIMA, LightGBM, LSTM, and a …

Developing Tracking Compliance Standards For Inbound Freight: A Data-Driven Industry Application At O’Reilly Automotive, Jackson Endacott

Data Science Undergraduate Honors Theses

Visibility of inbound freight is critical for managing operational efficiency, yet many organizations lack standardized compliance metrics for third-party carriers to uphold, preventing them from utilizing tracking data to make data-driven decisions. During a summer internship with the Transportation Department at O’Reilly Automotive, data inconsistencies were addressed in the Transportation Management System (TMS), and that data was utilized to create tracking compliance standards for third-party carriers. Data populated from various sources within O’Reilly’s TMS was cleaned, validated, and utilized to create a Tracking Scorecard that evaluates message transmission rates, timeliness, and errors. This tool provides actionable insights to improve tracking …

The Effects Of Private Equity Ownership Of Acute Care Hospitals On Patient Experience, Abigail M. Huffman

Theses and Dissertations

In 10 years, private-equity firms' share of hospitals has grown from 2-3% to 8%.  Using data from two sources: the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient surveys and the Private Equity Stakeholder Project (PESP), I demonstrate a causal effect of private-equity ownership on patient satisfaction using difference-in-difference methods.

Blockchain Technology In Supply Chain, Travis Thorhaug

Honors Theses

The global supply chain has become increasingly complex and important in recent years. As businesses try to make more money, they are searching every aspect to save costs. This study aims to evaluate whether blockchain technology such as the XRP Ledger (DLT) paired with RippleNet can improve cross-border payments within a company’s supply chain. Using a qualitative research approach of analyzing current systems like SWIFT and the correspondent banking network, new technology, and present-day case studies, we can see that businesses have been experiencing an old system that is costly, slow, and inefficient. Additionally, the findings show the significant advantages …

From Suppliers’ Esg Performance To Corporate Bargaining Power With Customers: A Supply Chain Advantage Transmission Perspective, Minghao Du

Dissertations and Theses Collection (Open Access)

With the growing awareness of sustainable development, Environmental, Social, and Governance (ESG) practices has increasingly become a critical source for firms to meet stakeholder demands and gain new competitive advantages. In particular, under the backdrop of rising supply chain risks, stakeholder concerns are no longer confined to the ESG performance of individual firms; rather, they have expanded to encompass the entire supply chain, attaching equal importance to the ESG performance of both focal firms and their supply chain partners. With the continuous tightening of ESG regulatory requirements, customers may move beyond managing the ESG practices of first-tier suppliers to paying …

Data Tracking And Analytics Within Inventory Management: Coffee Shop And Retail Store Optimization, Mateo J. Moyon

Senior Theses

This thesis examines the application of inventory management theory in the small and medium-sized business context, with a specific focus on the food and beverage industry. Drawing on the foundational academic literature spanning from Harris’s EOQ formula in 1913 through stochastic inventory theory, ABC analysis, and just-in-time strategy, this paper establishes the mathematical and operational bases for modern inventory management practice. Although there are proven value to these frameworks, research demonstrates that small to medium sized businesses adopt inventory management systems at lower rates citing cost and implementation as barriers. This thesis argues that the emergence of low-cost inventory and …

Can Argentina Overcome The Lithium Natural Resource Curse? A Case Study Into Argentina's Institutional Framework For Lithium Supply Chain Development And Innovation, Colby Greene

Senior Theses

Through the analysis of the natural resource curse, the development of institutional frameworks in societal contexts, the nature of natural resource-based industry value chains, and value creation through institutions and value chains, all in the context of Argentina’s lithium industry, this paper finds that Argentina has failed to implement the necessary institutions and promote proper policy to promote value addition and real economic growth through the conduit of the development of the lithium industry, yet it is not actively a victim of the natural resource curse. In the hierarchical nature of mining value chains, Argentina has permitted their vast lithium …

Crafting Sustainability: Fiber Artists And The Limits Of Sustainable Production, Hallie R. Cole

Senior Theses

This research examines the role of individual fiber artists in advancing sustainability within the slow fashion movement, with particular attention to the operational decisions that shape sustainable craft practices. Scholars and practitioners acknowledge that individual fiber artists are not only key agents in sustainable production but are foundational to the existence and persistence of the slow fashion movement; however, the existing literature mainly focuses on firms or consumer behavior. Motivated by the need to fill this important research gap, this research aims to understand the decision-making of fiber artists with the goal of enhancing the progress of the Slow Fashion …

Compliance Supervision And Firm Performance: An Empirical Study On Digital Transformation Of The Pharmaceutical Manufacturing Industry, Jun Ma

Dissertations and Theses Collection (Open Access)

The biopharmaceutical industry, characterized by stringent global regulatory oversight, faces a pivotal theoretical tension regarding the nexus between regulatory compliance and corporate performance. The traditional perspectives often frame compliance as an “operational burden”, while the emerging viewpoints posit it as a “strategic asset”. Grounded in an integrated framework of the Resource-Based View (RBV) and Dynamic Capability (DC), this study investigates the moderating role of digital transformation in the relationship between Good Manufacturing Practice (GMP) compliance and corporate performance.

Employing a mixed-method design, this paper conducted two complementary studies. Study 1 adopted a grounded theory based on interviews with nine industry …

How Do Monetary Incentives Affect Prosocial Behavior Among Gig Workers?—Behavioral Experiments Based On Flashex, Peng Xue

Dissertations and Theses Collection (Open Access)

The gig economy has reshaped labor markets. Motivating mobile, loosely contracted gig workers to engage in prosocial behavior is critical for platform governance. This paper uses a randomized field experiment on FlashEx in comparable Chinese cities to examine how monetary incentives affect delivery workers’ prosocial behavior and related economic outcomes.

The main findings of this study are as follows. First, monetary incentives significantly promote gig workers’ prosocial behavior, effectively increasing both the likelihood and frequency of their participation in altruistic acts. This effect is primarily driven by the “instrumental value” mechanism in the gig economy: the platform’s gold coin rewards, …

A Capability Maturity Model For Artificial Intelligence Integration In Supply Chain Management, Lordt Becklines

Dissertations

Artificial Intelligence (AI) is transforming Supply Chain Management (SCM), yet many organizations struggle to assess their readiness for AI adoption and to understand how AI capabilities develop across maturity stages. This dissertation addresses this gap by developing a Capability Maturity Model (CMM) for AI integration in SCM, grounded in Organizational Information Processing Theory (OIPT), the Resource-Based View, and related capability frameworks. The model provides a structured approach for evaluating an organization's information-processing requirements, resource configurations, and alignment needed for effective AI-enabled supply chain operations.

Using a design science research approach, the AI-SCM CMM and its associated assessment instrument were derived …

The Role Of Stakeholder Management In The Adaptive Reuse Of Historic Buildings: Balancing Social, Economic, And Community Interests, Karina G. Iavarone

Harrisburg University Dissertations and Theses

The adaptive reuse of historic buildings has emerged as a vital strategy for sustainable urban development. While such projects can preserve cultural heritage, revitalize communities, and stimulate economic growth, they often face significant challenges due to competing stakeholder priorities. The central problem addressed in this study is the lack of effective stakeholder management in adaptive reuse initiatives, which can result in project delays, inflated costs, and outcomes that overlook social sustainability.

The purpose of this qualitative, descriptive study was to explore how stakeholder management practices influence the success of adaptive reuse projects by balancing social, economic, and community interests. Three …

Navigating Geopolitical Disruptions: Adaptive Strategies For The Agri-Food Sector, Barbara H. Skudrzyk

Dissertations

This study explores how Polish food supply chain stakeholders enhance global resilience in response to geopolitical disruptions. Focusing on the geopolitical conflict in Ukraine, this dissertation explores its effects on Poland’s agri-food supply chain and the adaptive strategies employed to foster resilience. The research aims to pinpoint and analyze the most significant operational risks within Polish agri-food supply chain stakeholders. This study explores how risks impact key areas of the supply chain, given their central role in food security and economic stability, and evaluates how well current strategies mitigate disruption and build resilience. Ultimately, this work develops a comprehensive framework …

Meeting Battery Electric Vehicle Demand With A Focus On Throughput Capacity Across The Transport Nodes In The Upstream Cobalt Supply Chain, Nicholas J. Visconti

Dissertations

This study assesses whether cobalt transport capacity in sub-Saharan Africa is sufficient to support projected battery electric vehicle (BEV) demand under the Paris Accord. Using open-source data from ArcGIS, the Highway Capacity Manual, and the World Bank, the analysis applies a simplified linear programming approach to estimate the maximum throughput of the primary transport corridor connecting the Democratic Republic of the Congo to the Port of Durban. The model identifies significant constraints along the Rutenga-to-Beitbridge segment, reducing network capacity to an estimated 42,494 tons of ore per day. When converted to refined cobalt, this capacity falls well short of the …

Heartbeats: Sustainable Practices In Business, Natalie Pham, Shareef Awadallah, Lily Lisco, Logan Blissenbach, Nikolaos Verginis

Williams Honors College, Honors Research Projects

HeartBeats Co. LLC is a premier audio and software technology brand that brings renewed character and performance to a stagnant space, revolutionizing the listening experience by engineering a digital music platform and headphones that possess distinct style and exceptional performance. While our team identifies and tracks trends in the market, we strive to establish market trends rather than to follow them. We are a company founded on innovation, redefining the music streaming market by combining the importance of wellness with the latest audio and software technologies and innovative functionalities. This document outlines a ten-year plan for efficient and impactful scaling, …

A Study Of Perceptions, Readiness, Benefits, And Barriers Related To Exoskeleton Adoption In New Jersey’S Warehousing Sector, Terry Asante

Theses

The warehousing industry in New Jersey remains a vital component of the region's logistics network, employing more than 200,000 workers who routinely engage in lifting, bending, overhead reaching, and other physically demanding activities. These exposures contribute to musculoskeletal disorder (MSD) rates that exceed national averages, particularly affecting the low back and shoulders. Nationally, MSDs account for an estimated $420 billion in combined direct and indirect costs each year, underscoring the need for interventions that can effectively reduce biomechanical strain. Industrial exoskeletons have emerged as a potential solution, with prior research demonstrating reductions in muscle activation, perceived exertion, and fatigue during …

Shaping Smarter Supply Chains With Robotics And Automation, Daniel Delucio

Honors Projects

The purpose of this study is to analyze how companies operate their logistics processes from the procurement of raw materials to the delivery of the final product to customers. By examining current methodologies, the study identifies best practices, emerging trends, and challenges shaping modern supply chain management. Specifically, this research investigates how artificial intelligence (AI), robotics, and automation can be integrated to improve efficiency, transparency, and resilience.

Examine The Port Operation Efficiency After Implementation Of International Ship And Port Facility Security Code : A Case Study Of Sihanoukville Autonomous Port (Pas) In Cambodia, Vechra Soung

World Maritime University Dissertations

No abstract provided.

Research On The Impact Of Supply Chain Digitization On Innovation Performance: Based On Quasi-Natural Experiments And Longitudinal Case Study, Binbin Chen

Dissertations and Theses Collection (Open Access)

The Chinese government prioritizes supply chain digital transformation. Pilot policies for supply chain digitalization will accelerate digital development across industrial and supply chains. While existing research offers substantial empirical evidence on supply chain digitalization, its impact on corporate innovation performance requires further investigation. Based on this, the study constructs a quasi-natural experiment using data from A-share listed companies and appropriate econometric models, demonstrating that supply chain digitalization significantly enhances corporate innovation performance. This effect is statistically and economically significant, providing a foundation for future research. The study also identifies the mechanisms through which supply chain digitalization improves corporate innovation performance, …

Monte Carlo Simulation Models To Enhance Air Cargo Network Resilience And Sustainability, Shereen Marie Hashemi

Doctoral Dissertations and Master's Theses

This dissertation focuses on developing and validating an empirical set of simulation models for an air cargo network under large-scale disruption to test recovery strategies that improve resilience. Understanding and quantifying network resilience and recovery strategies is critical for ensuring sustainable operations. These operations become essential during disruptive events as air cargo is used to transport time-sensitive and critical goods. The collective research steps result in a Monte Carlo simulation framework to evaluate air cargo network resilience and identify strategies that enhance performance during disruptions.

The modeled system is a hub-and-spoke network centered on Memphis (MEM) with 23 domestic airports …

Implementing Lean Principles To Enhance Warehouse Operations At King Abdulaziz Air Base(Kaab): A Case Study Of Royal Saudi Air Force (Rsaf), Saleh A. Alghamdi

Theses and Dissertations

The Royal Saudi Air Force (RSAF) relies on efficient logistics to sustain readiness. At King Abdulaziz Air Base, warehouse receiving inefficiencies caused delays and waste. This study used Lean principles and a six-month time–motion analysis, with Pareto and Fishbone tools, to identify 55% waste in dead pile and 75% in palletized shipments. Standard times of 5.98 and 6.55 minutes were set. Key recommendations include SOPs, cross-training, forklift certification, layout redesign, and RFID. Lean adoption could save 100+ labor hours and $4,000 annually, improving safety, accuracy, and mission readiness.

The Moderating Role Of Digital Multi-Sided Platform On The Firm Value Of Traditional Value-Chain Firms, Chee Pheng Lim

Dissertations and Theses Collection (Open Access)

This dissertation examines the strategic value and performance implications for traditional value-chain firms (TVCFs) that adopt digital multi-sided platforms (DMSPs) to augment their existing businesses. DMSPs facilitate interactions among multiple user groups through digital intermediaries, generating self-reinforcing network effects that enhance value creation, reduce operational and transaction costs, and enable collective innovation. Despite the prevalence of platform-based firms, 60% of global unicorns and 7 of the world’s 10 most valuable companies operate digital platforms, empirical research on the value-creation mechanisms of DMSPs remains limited. Anchored in the resource-based view and platform theory, this study investigates how DMSP moderates the relationship …

Impacts Of Climate Disruption On Mobility Aircraft Performance In The Pacaf Region, Hannah M. Dauterman

Theses and Dissertations

This thesis investigates the projected impacts of climate disruption on the performance and fuel management of the C-17 Globemaster III, a critical mobility aircraft in the Pacific Air Forces (PACAF) region. As rising global temperatures reduce air density, the performance of aircraft is compromised, resulting in increased fuel consumption, as well as the potential for extended runway requirements and diminished cargo capacity. Using climate projection data from Coupled Model Intercomparison Project Phase 6 (CMIP6), this research analyzes future air temperature trends and their implications for C-17 fuel consumption. Results suggest that by 2049, the U.S. Air Force may incur an …

A Review Of The United States' Long Term War Support Capabilities In The Indo-Pacific Command Region, Brian J. Mullin Jr.

Theses and Dissertations

This study examines U.S. maritime transportation readiness in the Indo-Pacific, highlighting fleet age, mariner shortages, shipyard decline, and port vulnerabilities. It also considers contested logistics and technological threats. Recommendations include fleet recapitalization, mariner pipeline growth, port diversification, and defensive upgrades. The study concludes that secure sea line assumptions are outdated and calls for greater resilience, with follow-on efficiency analysis proposed for ports and ships.