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Full-Text Articles in Operations and Supply Chain Management

Customer Service Challenges In Omni-Channel Retailing—An Exploratory Study Of Vague Language In Retailer Customer Service Policies, Terence L. Holmes, Edward C. Brewer Jan 2020

Customer Service Challenges In Omni-Channel Retailing—An Exploratory Study Of Vague Language In Retailer Customer Service Policies, Terence L. Holmes, Edward C. Brewer

Atlantic Marketing Journal

Retailers are interacting with customers via an ever-increasing number of touchpoints. The addition of social media and mobile devices to the traditional physical and virtual retail platforms has created an evolving consumer practice of using several such "touchpoints" in the course of a single purchase (the "omni-channel”). The difficulty of providing high levels of customer service has increased with the necessity of managing multiple channels under the retailer’s control and coordinating formally or informally with touchpoints not directly within the retailer’s own operations. Multiple sources of potentially conflicting information (e.g., order fulfillment) can lead to miscommunication, and thus poor service …


Taking Off In Africa: Critical Elements Of Aircraft Engine Manufacturer Engagement That Can Affect Airline Safety Performance, Nathan Michael Woods Jan 2020

Taking Off In Africa: Critical Elements Of Aircraft Engine Manufacturer Engagement That Can Affect Airline Safety Performance, Nathan Michael Woods

Antioch University Dissertations & Theses

Original Equipment Manufacturer (OEM) is a term used in many industries to describe a company that produces parts and equipment that may be marketed by another manufacturer. In the aviation industry, the aircraft engine OEM refers to the company the manufactures engines powering the aircraft. The OEM manufactures the engine, defines the required maintenance to operate the engines, and recommends product modifications. Product modifications are recommended to improve product safety, durability, reliability, and cost of ownership and are formally communicated through issuance of service bulletins. Properly performing the required maintenance and adopting service bulletins is an important element of maintaining …


تحالف العلامة التجارية وعلاقته بأدراك الزبائن العراقيين لمنتجات شركات السيارات دراسة تحليلية لعينة من زبائن شركتي هيونداي وكيا من العراقيين, احمد منخي كشيش Dec 2019

تحالف العلامة التجارية وعلاقته بأدراك الزبائن العراقيين لمنتجات شركات السيارات دراسة تحليلية لعينة من زبائن شركتي هيونداي وكيا من العراقيين, احمد منخي كشيش

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


دور المعرفة التسويقية في تحسين القدرة التنافسية دراسة تطبيقية على الصناعات الكهربائية الأردنية, ظاهر رداد قرشي Dec 2019

دور المعرفة التسويقية في تحسين القدرة التنافسية دراسة تطبيقية على الصناعات الكهربائية الأردنية, ظاهر رداد قرشي

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


مدى مساهمة معوضات القيادة في التأثير بجاذبية الايدلوجية التنظيمية لكليات الأهلية بحث تحليلي لآراء عينة من التدريسين في الكليات الاهلية في محافظة كربلاء, ضياح فالح بناي Dec 2019

مدى مساهمة معوضات القيادة في التأثير بجاذبية الايدلوجية التنظيمية لكليات الأهلية بحث تحليلي لآراء عينة من التدريسين في الكليات الاهلية في محافظة كربلاء, ضياح فالح بناي

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


تحليل وقياس أثر العوامل التي تحدد سعر الصرف في العراق, عاطف لافي مرزوك, اكرم نعمة علي Dec 2019

تحليل وقياس أثر العوامل التي تحدد سعر الصرف في العراق, عاطف لافي مرزوك, اكرم نعمة علي

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


الفساد الاداري والمالي في القطاع الصحي واثره على تحقيق التنمية المستدامة بحث تطبيقي في احدى دوائر الصحة, حنان عبد الامير كاظم Dec 2019

الفساد الاداري والمالي في القطاع الصحي واثره على تحقيق التنمية المستدامة بحث تطبيقي في احدى دوائر الصحة, حنان عبد الامير كاظم

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


دور الحوكمة الالكترونية في تحقيق التقدير الذاتي للتحاسب الضريبي في الشركات العراقية دراسة تطبيقية لعينة من الشركات الصناعية المدرجة في سوق العراق للأوراق المالية, ليلى بدوي مطوطك Dec 2019

دور الحوكمة الالكترونية في تحقيق التقدير الذاتي للتحاسب الضريبي في الشركات العراقية دراسة تطبيقية لعينة من الشركات الصناعية المدرجة في سوق العراق للأوراق المالية, ليلى بدوي مطوطك

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


استعمال بطاقة العلامات المتوازنة في تقويم الأداء بحث تطبيقي في محطة انتاج الكهرباء في السماوة, عصام حميد الشايع, ستار جبار مبيدر Dec 2019

استعمال بطاقة العلامات المتوازنة في تقويم الأداء بحث تطبيقي في محطة انتاج الكهرباء في السماوة, عصام حميد الشايع, ستار جبار مبيدر

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


دور التكامل بين تقنيتي بطاقة العلامات المتوازنة وإعادة هندسة العمليات في تقويم وتحسين الأداء الاستراتيجي دراسة تطبيقية في مصنع إطارات الديوانية للمدة (2016-2017), علي تحسين كاظم الخفاجي Dec 2019

دور التكامل بين تقنيتي بطاقة العلامات المتوازنة وإعادة هندسة العمليات في تقويم وتحسين الأداء الاستراتيجي دراسة تطبيقية في مصنع إطارات الديوانية للمدة (2016-2017), علي تحسين كاظم الخفاجي

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


دور جودة الابلاغ المالي في جذب الاستثمار الاجنبي المباشر دراسة استطلاعية لاراء عينة من موظفي هيئة استثمار المثنى, علي ناظم عبد الامير الشيخ Dec 2019

دور جودة الابلاغ المالي في جذب الاستثمار الاجنبي المباشر دراسة استطلاعية لاراء عينة من موظفي هيئة استثمار المثنى, علي ناظم عبد الامير الشيخ

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


قاعدة محاسبية محلية مقترحة للمحاسبة عن عقود الايجار, ليث جواد كاظم, عادل حميد صنكور, وعد هادي عبد الحساني Dec 2019

قاعدة محاسبية محلية مقترحة للمحاسبة عن عقود الايجار, ليث جواد كاظم, عادل حميد صنكور, وعد هادي عبد الحساني

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


القطاع الزراعي ودوره في معالجة البطالة في محافظة المثنى للمدة من 2003-2017, مقداد جاسم عبد, وضاح رحيم راهي, حيدر طالب موسى Dec 2019

القطاع الزراعي ودوره في معالجة البطالة في محافظة المثنى للمدة من 2003-2017, مقداد جاسم عبد, وضاح رحيم راهي, حيدر طالب موسى

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


اثر قياس كفاءة راس المال الفكري على الأداء المالي للوحدات الاقتصادية دراسة في عينة من الشركات الصناعية المدرجة في سوق العراق للأوراق المالية, علي عبد الرزاق العبودي, سعود جايد مشكور, جعفر فالح ناصر Dec 2019

اثر قياس كفاءة راس المال الفكري على الأداء المالي للوحدات الاقتصادية دراسة في عينة من الشركات الصناعية المدرجة في سوق العراق للأوراق المالية, علي عبد الرزاق العبودي, سعود جايد مشكور, جعفر فالح ناصر

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


راس المال الروحي: منظور معاصر لاستنهاض سلوك المواطنة التنظيمية: من خلال الدور الوسيط للملكية النفسية, كمال كاظم الحسيني Dec 2019

راس المال الروحي: منظور معاصر لاستنهاض سلوك المواطنة التنظيمية: من خلال الدور الوسيط للملكية النفسية, كمال كاظم الحسيني

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


The Role Of Social Media And Social Networking As Marketing Delivery Systems For Preventive Health Care Information, Joe Cangelosi, David Kim, Ken Griffin, Ed Ranelli Dec 2019

The Role Of Social Media And Social Networking As Marketing Delivery Systems For Preventive Health Care Information, Joe Cangelosi, David Kim, Ken Griffin, Ed Ranelli

Atlantic Marketing Journal

The use of social media and social networking (SM&N) is prevalent in health care. Through social media, individuals can access information to enhance their overall health and well-being. Given that prevention is crucial to a long healthy life, as well as restraining escalating health care costs, this study offers insights into the types of social media and networking platforms that health care consumers consider most important, especially with regard to obtaining Preventive Health Care Information (PHCI). Further, it goes on to identify the demographics of persons who consider social media and social networking platforms as most important. This research used …


The History And Evolution Of The Market For ‘Delebs’ (Dead Celebrities), Denver D'Rozario, Guang Yang Dec 2019

The History And Evolution Of The Market For ‘Delebs’ (Dead Celebrities), Denver D'Rozario, Guang Yang

Atlantic Marketing Journal

In this paper, we survey the history behind the growing market for dead celebrities (‘Delebs’) in their role of creating secondary brand associations. According to some estimates, this market is now worth $2.25 billion in annual licensing and royalty revenues (CBC 2013). We begin, by defining key terms that are used in this market. Next, we do a survey and analysis of the major events that have given rise (intentionally or unintentionally) to this market. For ease of discussion, we discuss these historical events grouped by era. We follow this with a summary of the major events and trends that …


Online Advertising And Consumer Behavior In Tunisia, Rabeb Hamdi, Romdhane Khemakhem Dec 2019

Online Advertising And Consumer Behavior In Tunisia, Rabeb Hamdi, Romdhane Khemakhem

Atlantic Marketing Journal

The aim of this study was to present new mediating and moderating variables in the relationship between online advertising and purchase intention as well as visiting the store. Therefore, a qualitative study of 17 Tunisian Internet users was conducted (semi-structured interview). Results showed that the lifestyle change and the disposition to visit the store are the mediating variables between these consequences and electronic advertising (purchase intention and visiting the store). Furthermore, the involvement with the product is the moderating variable between e-advertising and lifestyle change, including disposition to visit the store.


Understanding The Concept Of Limitation Of Liability Per Package/Unit Under A Bill Of Lading Contracts Globally In General And In Ethiopia In Particular, Melaku Mitiku Nov 2019

Understanding The Concept Of Limitation Of Liability Per Package/Unit Under A Bill Of Lading Contracts Globally In General And In Ethiopia In Particular, Melaku Mitiku

World Maritime University Dissertations

No abstract provided.


Your Community Gets A B-: Analysis Of The Specific And Curious Realm Of Airport Bond Rating, Richard W. Hawkins, Stephen A. Lemay, Peter M. Ralston Nov 2019

Your Community Gets A B-: Analysis Of The Specific And Curious Realm Of Airport Bond Rating, Richard W. Hawkins, Stephen A. Lemay, Peter M. Ralston

Journal of Transportation Management

Commercial airports are publicly-owned transportation infrastructure, usually funded with bonds. The bond rating decision for these entities thus has important ramifications for bond investors, issuers, airport managers, and even the communities the airports serve, but the rating decision process is not well understood. This paper discusses a simulation of the rating process in two decision environments, including a downgrade. The effect of information framing in an environment of incomplete data is examined using amateur evaluators. Amateur evaluators were utilized to understand how people with limited financial analysis skills would respond when presented with incomplete information and a primed scenario. The …


An Experimental Test Of Green Management Information System Effects On Carrier Selection: Weigh Station And Tollbooth Bypass Technology Adoption, Rodney W. Thomas, Jessica L. Robinson, Jessica L. Darby, Scott Cox, Donnie F. Williams Jr Nov 2019

An Experimental Test Of Green Management Information System Effects On Carrier Selection: Weigh Station And Tollbooth Bypass Technology Adoption, Rodney W. Thomas, Jessica L. Robinson, Jessica L. Darby, Scott Cox, Donnie F. Williams Jr

Journal of Transportation Management

In a highly competitive price-driven industry, carriers are continuously searching for opportunities to differentiate their offerings, minimize operational costs, and appeal to shippers. At the same time, environmental sustainability has evolved from being trendy jargon into a requirement for competitive supply chain management. It is at the intersection of these two modern topics that the current study identifies a new carrier selection attribute based on a specialized type of green management information system. We apply social exchange theory to hypothesize carrier price and green technology adoption effects on shipper purchase intent. The hypothesized direct and interaction effects are tested by …


Social Media And Supply Chain Risk Management: Improving Risk Detection And Supply Chain Resilience, Scott R. Cox, J Kirk Atkinson Nov 2019

Social Media And Supply Chain Risk Management: Improving Risk Detection And Supply Chain Resilience, Scott R. Cox, J Kirk Atkinson

Journal of Transportation Management

The introduction of social media has changed the methods by which many individuals, communities, and organizations communicate and interact. The increasing popularity of social media within a business context has forced executives to rethink how they operate their businesses. Chae (2015) observed that the field of supply chain management (SCM) has been lagging in identifying the potential role and use of social media in both research and practice. Recently, greater attention is being given to social media and its potential uses within the supply chain. This paper investigates the potential use for social media as a technology to help with …


The Tumultuous World Of Global Maritime Transportation: A Cautionary Tale For Supply Chain Managers, Kent N. Gourdin Nov 2019

The Tumultuous World Of Global Maritime Transportation: A Cautionary Tale For Supply Chain Managers, Kent N. Gourdin

Journal of Transportation Management

The past five years have seen unprecedented changes transform the way goods are moved around the world. The expanded Panama Canal now permits larger vessels as well as simultaneous transits in each direction. Coincidently, steamship lines began purchasing a new generation of bigger ships, forcing ports in the United States to make very large investments in new infrastructure. When examined within the context of other environmental events impacting global trade, the total effect has been to put the maritime industry into a state of flux. This paper will examine these and other important issues before offering conclusions intended to help …


Full Issue (29.2, Winter 2019), Journal Of Transportation Management Editors Nov 2019

Full Issue (29.2, Winter 2019), Journal Of Transportation Management Editors

Journal of Transportation Management

No abstract provided.


A Demand And Supply Game Exploring Global Supply Chains, Bei Hong Nov 2019

A Demand And Supply Game Exploring Global Supply Chains, Bei Hong

Research Collection School Of Economics

In this article, the author describes a classroom experiment in which participants make decisions to achieve the lowest-cost production. Student volunteers acting as smartphone companies are provided with confidential information representing their own cost of production and are asked to make trade decisions to form a supply chain at the lowest possible cost. This interactive classroom experiment facilitates an understanding and appreciation of the basic demand and supply model. Students also explore the motivations, facilitators, and impediments of global supply chains. Suggestions are made to expand the game by incorporating more sophisticated models of the global supply chain, and also …


B-Line Sustainable Urban Delivery: Can Last-Mile Bicycle Delivery Survive The E-Commerce Minefield?, Madeleine Pullman, Jacen Greene, Wanying Shi, Stephan Kaplan Nov 2019

B-Line Sustainable Urban Delivery: Can Last-Mile Bicycle Delivery Survive The E-Commerce Minefield?, Madeleine Pullman, Jacen Greene, Wanying Shi, Stephan Kaplan

Business Faculty Publications and Presentations

As the population of cities in the western United States continues to boom, the demand for retail and wholesale food has followed suit. To deal with the accompanying increase in traffic and congestion from population and business growth, the city of Portland planned to increase bikeways and reduce the use of single-occupant vehicles to less than 30% of total commuters by 2026. Despite efforts to decrease dependence on vehicles, traffic congestion in Portland
continued to increase, and traditional vehicle delivery in the urban area became less and less efficient. As ride-sharing services and online retailers increased their presence in the …


Tls Newsletter, Fall 2019, Unf Transportation And Logistics Society Oct 2019

Tls Newsletter, Fall 2019, Unf Transportation And Logistics Society

Transportation & Logistics Society Newsletter

Inside the Newsletter: Upcoming Fall Events. 18th Annual Hubbard House Holiday Drive. President's Corner.


تقييم مستوى جودة الخدمات التعليمية في المدارس الاهلية وفق انموذج Servqual دراسة تحليلية لآراء الإداريين والتدريسيين في عينة من مدارس الموصل الاهلية, عادل محمد عبد الله الطائي, فراس فيصل سلو Sep 2019

تقييم مستوى جودة الخدمات التعليمية في المدارس الاهلية وفق انموذج Servqual دراسة تحليلية لآراء الإداريين والتدريسيين في عينة من مدارس الموصل الاهلية, عادل محمد عبد الله الطائي, فراس فيصل سلو

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


اثر الوعي الضريبي في زيادة العوائد الضريبية دراسة تحليلية في الهيئة العامة للضرائب فرع الديوانية, علي غانم شاكر, كرار حاتم عطية Sep 2019

اثر الوعي الضريبي في زيادة العوائد الضريبية دراسة تحليلية في الهيئة العامة للضرائب فرع الديوانية, علي غانم شاكر, كرار حاتم عطية

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.


دور بطاقة العلامات المتوازنة والمقارنة المرجعية في تحسين الاداء بحث تطبيقي في محطات انتاج الطاقة الكهربائية في العراق, عصام حميد الشايع, ستار جبار مبيد الاعاجيبي Sep 2019

دور بطاقة العلامات المتوازنة والمقارنة المرجعية في تحسين الاداء بحث تطبيقي في محطات انتاج الطاقة الكهربائية في العراق, عصام حميد الشايع, ستار جبار مبيد الاعاجيبي

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.