Management Information Systems Commons^™

We Want To Do It Our Way: The Neutralisation Approach To Managing Information Systems Security By Small Businesses, Kennedy Njenga, Pierre Jordaan

The African Journal of Information Systems

Small businesses thrive in the developing economy of South Africa and address the important issue of unemployment and poverty that exists in the country. A large number of these businesses can be found in the province of Gauteng due to the large and diverse economic contribution the province delivers to the economy of South Africa. With the increased use of Information Systems (IS) by small businesses across the Gauteng province and in South Africa generally, there is increasingly constant exposure to information security risks. Interestingly, standards such as NISTIR 7621 specifically tailored to small businesses and which could offer great …

Evaluating Information Technology (It) Integration Risk Prior To Mergers And Acquisitions (M&A), Deepak Khazanchi, Vipin Arora

Information Systems and Quantitative Analysis Faculty Publications

Corporate mergers and acquisitions (M&A) are considered significant, from both a strategic and an economic point of view, across almost all sectors of the economy.¹ M&A is a complex process involving risk that ranges from financial and legal matters to sales and marketing challenges and everything in between. Despite well-established benefits of strategically driven expansion and integration of businesses through M&A, the consolidated organization exposes itself to a number of anticipated, unknown and unintended risk factors. The risk concerns the overall organizational integration of some or all of the previously distinct and interdependent assets, structures, business processes, technologies, systems, …

Social Media Analytics − A Unifying Definition, Comprehensive Framework, And Assessment Of Algorithms For Identifying Influencers In Social Media, Shih-Hui Hsiao

Theses and Dissertations--Business Administration

Given its relative infancy, there is a dearth of research on a comprehensive view of business social media analytics (SMA). This dissertation first examines current literature related to SMA and develops an integrated, unifying definition of business SMA, providing a nuanced starting point for future business SMA research. This dissertation identifies several benefits of business SMA, and elaborates on some of them, while presenting recent empirical evidence in support of foregoing observations. The dissertation also describes several challenges facing business SMA today, along with supporting evidence from the literature, some of which also offer mitigating solutions in particular contexts.

The …

Real-Time Diffusion Of Information On Twitter And The Financial Markets, Ali Tafti, Ryan Zotti, Wolfgang Jank

School of Information Systems and Management Faculty Publications

Do spikes in Twitter chatter about a firm precede unusual stock market trading activity for that firm? If so, Twitter activity may provide useful information about impending financial market activity in real-time. We study the real-time relationship between chatter on Twitter and the stock trading volume of 96 firms listed on the Nasdaq 100, during 193 days of trading in the period from May 21, 2012 to September 18, 2013. We identify observations featuring firm-specific spikes in Twitter activity, and randomly assign each observation to a ten-minute increment matching on the firm and a number of repeating time indicators. We …

Libanswers: A Solution For Eresource Ticketing And Workflow Management, Kelly Smith

EKU Faculty and Staff Scholarship

A case study that explores using Springshare's LibAnswers customer relations management software to support electronic resource ticket tracking and workflow management in libraries.

Experience Me! The Impact Of Content Sampling Strategies On The Marketing Of Digital Entertainment Goods, Ai Phuong Hoang, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

Product sampling allows consumers to try out a small portion of a product for free. Uncertainty associated with consumption of information goods makes sampling useful for digital entertainment providers. Firms offer some programming for free to attract consumers to purchase a series of programs. We explore the effectiveness of content sampling for information goods using a dataset containing more than 17 million free previews and purchase observations on households from a digital entertainment firm that offers video-on-demand (VoD). Based on theories related to product sampling and information goods, we analyze the relationship between free previews and VoD purchases for series …

I Got It On Silk Road: An Examination Of Knowledge And Attitudes Towards Tor And The Dark Web, Zachary Mitchell

Honors Theses

As communication technology has grown, so has the potential for crimes to be committed with the new technology. The United States government has attempted to stay current with the times by introducing legislation to increase federal power to detect and stop these crimes, but some feel that some of these new laws and acts reduce personal freedoms and liberties. Enter Tor and the Dark Web, a set of often misunderstood tools and web-based resources designed to make users' data and behavior on the Internet anonymous. This paper describes the aforementioned laws, how Tor and the Dark Web work, and examines …

Learning Path Adaptivity In Support Of Flipped Learning: A Knowledge-Based Approach, Yu Liang Chi, Tsang Yao Chen

Business and Information Technology Faculty Research & Creative Works

Flipped learning inverts the two learning spaces of traditional education: the classroom group learning space and the homework individual learning space. In flipped learning, learners are exposed to direct instruction for basic knowledge acquisition before coming to the classroom for active learning with the teacher and peers. In recent years, flipped learning has received vast attention from educational practitioners and researchers. However, this study argues that existing e-learning systems mainly serve for learning management and content delivery purposes and lack support for flipped learning. As an innovative educational approach, flipped learning needs more pedagogical elements such as integrated instructional design …

Achieving Value Co-Creation In It Outsourcing, Szu-Yuan Sun, Li-Shan Chen

Journal of International Technology and Information Management

Over the past few decades, information technology outsourcing has become a widely used and researched means for enterprises to enhance their performance. As future collaboration is the most desirable outcome between enterprises and IT outsourcing vendors, the purpose of this study is to construct a new model to examine: 1) whether information technology outsourcing satisfaction impact future collaboration, 2) whether value co-creation impact outsourcing satisfaction, 3)which factors influence value co-creation, and 4) whether trust influence enterprises’ commitments. This research assumes that: 1) trust predicts enterprises’ commitments; 2) customer orientation and participation, service quality, communication culture, and enterprises’ commitment predicts value …

Identifying Four Key Means Of Business Value Creation Using Enterprise Systems: An Empirical Study, Prithvi Bhattacharya

Journal of International Technology and Information Management

Enterprise Systems (ES) is increasingly becoming the choice of IT platform for most large organizations in the world. As a result, the potential of such systems to create more business value is of key interest to both industry and academia. The aim of this study is to identify the key means of business value creation that Enterprise Systems can enable. The contribution of this paper is that it identifies and proposes four key means by which Enterprise Systems can create business value: (a) Operational Efficiency (b) Mergers and Acquisitions, (c) Innovation (in product and process), (d) Strategic Decision Making. This …

Choice Of Agile Methodologies In Software Development: A Vendor Perspective, Sriram Rajagopalan, Saji K. Mathew

Journal of International Technology and Information Management

The purpose of this research was to develop understanding about how vendor firms make choice about agile methodologies in software projects and their fit. Two analytical frameworks were developed from extant literature and the findings were compared with real world decisions. Framework 1 showed that the choice of XP for one project was not supported by the guidelines given by the framework. The choices of SCRUM for other two projects, were partially supported. Analysis using the framework 2 showed that except one XP project, all others had sufficient project management support, limited scope for adaptability and had prominence for rules.

Enhancing The Use Of Web 2.0 Technologies In Higher Education: Students’ And Lectures’ Views, Razep Echeng, Abel Usoro

Journal of International Technology and Information Management

Learning quality enhancement with Web 2.0 tools needs good implementation framework and lessons from best practice. However, there is not much research on what constitutes best practice in the implementation of Web 2.0 in learning activities. This research seeks to fill this gap by seeking the views of students and lecturers on increased adoption of Web 2.0 social tools in learning activities. The research reports on the quantitative and qualitative study carried out in UK. This research reveals that improved learning experience with the use of Web 2.0 tools in higher education is positively related to perceived usefulness, perceived ease …

Trends In Commercial-Off-The-Shelf Vs. Proprietary Applications, Vijay K. Agrawal, Vipin K. Agrawal, A. Ross Taylor

Journal of International Technology and Information Management

This study examines factors valued by IS managers in deciding if COTS software is a viable alternative to proprietary software. The results indicate managers who anticipate increased usage of COTS packages in 5 years used the same top three factors in the formation of their decisions to adopt COTS as their colleagues who anticipated either zero change in COTS usage or an increased usage of proprietary software used in deciding not to adopt COTS software. Managers anticipating increased COTS usage had a statistically significant higher value for each of those items compared to managers not anticipating growth in COTS software.

Online Trust Cues: Perceptions And Application, Antonina A. Bauman

Journal of International Technology and Information Management

This qualitative study analyzes perceptions of online trust cues as identified by shoppers from three countries: Germany, Russia, and the USA. A novel approach of the repertory grid method is used to study online trust cues in business-to-consumers commercial online transactions. This study resulted in the list of web site elements and features that consumers recognize as trust cues and use to evaluate e-vendor’s trustworthiness. Findings show that out of fourteen categories of online trust cues, identified by online shoppers, three categories of online trust cues are found to be common across three cultures while eleven categories are culture specific. …

Evaluation Of Classification And Ensemble Algorithms For Bank Customer Marketing Response Prediction, Olatunji Apampa

Journal of International Technology and Information Management

This article attempts to improve the performance of classification algorithms used in the bank customer marketing response prediction of an unnamed Portuguese bank using the Random Forest ensemble. A thorough exploratory data analysis (EDA) was conducted on the data in order to ascertain the presence of anomalies such as outliers and extreme values. The EDA revealed that the bank data had 45, 211 instances and 17 features, with 11.7% positive responses. This was in addition to the detection of outliers and extreme values. Classification algorithms used for modelling the bank dataset include; Logistic Regression, Decision Tree, Naïve Bayes and the …

The Perceived Business Benefit Of Cloud Computing: An Exploratory Study, Thomas Chen, Ta-Tao Chuang, Kazuo Nakatani

Journal of International Technology and Information Management

The objective of the research is to study the benefits of cloud computing perceived by adopters and examine the impact of moderating factors on the relationship between the type of cloud computing and the perceived benefit. The moderating factors include firm size and value-chain activities. A measurement instrument of a 5-point Likert scale was administered on businesses of different sizes in Taiwan. The benefit of cloud computing measured in the study were: cost reduction, improved capability and enhanced scalability. The results show that the perceived benefit of cloud computing varies depending on the type of cloud computing, the value chain …

Can Contracts Replace Qualification In A Sourcing Process With Competitive Suppliers And Imperfect Information?, Yue Jin, Jennifer K. Ryan

Department of Supply Chain Management and Analytics: Faculty Publications

This paper considers a manufacturer who outsources the production of a product to multiple competing suppliers, who differ in their cost structures and in their capabilities for producing high-quality products. The manufacturer must design the sourcing process to ensure that the selected supplier has sufficient quality capability, while encouraging competition among the suppliers. We develop and analyze a mathematical model of performance-based contracting, a sourcing method that is appropriate when the manufacturer has imperfect information regarding the suppliers’ costs and capabilities. We compare the performance of performance-based contracting with that of a two-stage sourcing process, an alternative sourcing method that …

Divergence In Stakeholder Perceptions Of Security Policies: A Repgrid Analysis For Norm-Rule Compliance, Ahlam Almusharraf

Theses and Dissertations

Many organizations have a problem with synchronizing individual values regarding information security with expectations set by the relevant security policy. Such discordance leads to failure in compliance or simply subversion of existing or imposed controls. The problem of the mismatch in understanding the security policies amongst individuals in an organization has devastating effect on security of the organization. Different individuals hold different understanding and knowledge about IS security, which is reflected on IS security policies design and practice (Vaast, 2007). Albrecthsen and Hovdena (2009) argue that users and managers practice IS security differently because they have different rationalities. This difference …

The Application Of Lean Six Sigma To Improve A Business Process: A Study Of The Order Processing Process At An Automobile Manufacturing Facility, Sherrian Francina Ellis

Theses and Dissertations

The objective of this study is to explore the application of Lean Six Sigma to determine root causes of process inefficiency and make recommendations for improving the order processing process at an automobile manufacturing facility. State of the art process quality improvement initiatives Lean, Six Sigma, and Lean Six Sigma are used to explore literature and provide a strong theoretical background for this study. Since the study utilizes both quantitative and qualitative data, the study’s methodological approach is classified as mixed methodology. The study is empirical in nature, and single case study is strategy chosen to complete the study. The …

It Governance-An Integrated Framework And Roadmap: How To Plan, Deploy And Sustain For Improved Effectiveness, Gad J. Selig

Journal of International Technology and Information Management

The issues, opportunities and challenges of effectively managing and governing an organization’s Information Technology (IT) demands, investments and resources has become a major concern of the Board and executive management in enterprises on a global basis. A rapidly growing number of organizations have become increasingly dependent on a broad array of technologies to manage and grow their businesses. IT is an integral part of most organizations today and will certainly become more critical in the future. This paper proposes a comprehensive and integrated IT governance framework and roadmap which identifies the appropriate current and emerging best practices methodologies for each …

Usability Test Of Personality Type Within A Roommate Matching Website: A Case Study, Mrinalini Shekhawat, Shilpa Deshmukh, Gabriel Monroy, Anupriya Tiwari, Xiaoyun He, Heechang Shin, Yuan Hong, Haibing Lu

Journal of International Technology and Information Management

We designed and built a roommate matching website, exclusively for students, which allow students to have a central point in which they can meet credible roommate candidates, search for verified housing, and easily reach out to these individuals to further their relationship, and eventually share living space. Our website aims to allow a user to search for compatible roommates not just by living habits, but by tying in the personality of candidates in reference to their own personality type. This type of personality matching in conjunction with a standard behavioral survey is the basis of the algorithm used for roommate …

Table Of Contents

Journal of International Technology and Information Management

Table of Contents for Volume 25 Number 4

Conceptual Models On The Effectiveness Of E-Marketing Strategies In Engaging Consumers, Cheristena Bolos, Efosa C. Idemudia, Phoebe Mai, Mahesh Rasinghani, Shelley Smith

Journal of International Technology and Information Management

Effective marketing has always been an important factor in business success. Without the ability to identify customers and convince them to purchase the product or service being offered, businesses would not survive. Recent advancements in technology have given rise to new opportunities to engage customers through the use of electronic marketing (e-marketing). E- marketing draws from traditional marketing principles, while also expanding the types of strategies available to companies. Websites, social media, and online marketplaces are just some examples of how businesses are leveraging e-marketing approaches to connect with potential customers. In formulating sound e-marketing strategies, it is important for …

Healthcare System-Use Behavior: A Systematic Review Of Its Determinants, Jiming Wu

Journal of International Technology and Information Management

To understand patient and physician behavior, researchers have investigated the determinants of using healthcare information systems. Although this stream of research has produced important findings, it has yet to appreciably advance our understanding of system-use behavior in healthcare. To fill this gap, the current paper employs a systematic review to synthesize past research, reveal the key determinants of healthcare system usage, and illuminate a deeper understanding of the topic. This study thus helps healthcare researchers expand their baseline knowledge of these core determinants and conduct more fruitful future research on system-use behavior in healthcare.

Web Scraping The Easy Way, Yolande Neil

Honors College Theses

Web scraping refers to a software program that mimics human web surfing behavior by pointing to a website and collecting large amounts of data that would otherwise be difficult for a human to extract. A typical program will extract both unstructured and semi-structured data, as well as images, and convert the data into a structured format. Web scraping is commonly used to facilitate online price comparisons, aggregate contact information, extract online product catalog data, extract economic/demographic/statistical data, and create web mashups, among other uses. Additionally, in the era of big data, semantic analysis, and business intelligence, web scraping is the …

From Enrollment To Employment: A Dacum Approach To Information Systems And Information Security And Assurance Curriculum Design, Leila Halawi, Wendi M. Kappers, Aaron Glassman

Publications

Issues associated with information security are numerous and diverse. Since the majority of organizational actions rely greatly on information and communication technologies, Information Systems (IS) security is now a main concern for firms, governments, institutes, and society as a whole. As a result, a plethora of graduate programs have been created, covering nearly every aspect of IS security. The authors review the current state of the IS industry presented in the literature, and identify a panel of IS experts in which to explore current job skill needs using a “Developing a Curriculum,” DACUM, process to support curriculum design for two …

From Enrollment To Employment: A Dacum Approach To Information Systems And Information Security And Assurance Curriculum Design, Leila Halawi, Wendi M. Kappers, Aaron Glassman

Publications

Issues associated with information security are numerous and diverse. Since the majority of organizational actions rely greatly on information and communication technologies, Information Systems (IS) security is now a main concern for firms, governments, institutes, and society as a whole. As a result, a plethora of graduate programs have been created, covering nearly every aspect of IS security. The authors review the current state of the IS industry presented in the literature, and identify a panel of IS experts in which to explore current job skill needs using a “Developing a Curriculum,” DACUM, process to support curriculum design for two …

A Formalism For Plan – A Big Data Personal Learning Assistant For University Students, Timothy Arndt, Angela Guercio

Business Faculty Publications

Big Data-based methods of learning analytics are increasingly relied on by institutions of higher learning in order to increase student retention by identifying at risk students who are in need of an intervention to allow them to continue on in their educational endeavors. It is well known that e-Learning students are even more at risk of failing out of university than are traditional students, so Big Data learning analytics are even more appropriate in this context. In this paper, we present our approach to this problem. We wish to place control of a student’s learning process in his own hands, …

Mainframe Relevance In Modern It: How A 50+ Year Old Computing Platform Can Still Play A Key Role In Today’S Businesses, Ian Thomas Newcombe

Honors Theses and Capstones

No abstract provided.

The Concept Of 'Knowledge Creating': Re-Conceptualising The Problems Of Knowledge Transfer And Creation Processually, Conor Horan

Conference papers

How knowledge is created remains the subject of much debate (Kuhn, 1962). In fields of management, organisation studies and knowledge management, the hegemonic approach to studying the role of knowledge in management, and how it comes into being has predominantly been influenced by a knowledge transfer agenda. Recent attempts to explore a specific theory of knowledge creation (Nonaka, 1994) per se, have continued to rely on assumptions inherited from this knowledge transfer agenda. Here ‘events of transfer’ have been replaced with an emphasis on ‘events of creation’ suggesting that events of organisational knowledge creation require similar solutions to those addressing …