Management Information Systems Commons^™

Virtual Work, Priscilla Arling

Scholarship and Professional Work - Business

Priscillla Arling's Contribution to The Blackwell Encyclopedia of Management: Management Information Systems

India’S It Services Industry: A Comparative Analysis, Pratyush Bharati

Management Science and Information Systems Faculty Publication Series

No abstract provided.

Information System Development Methodologies As Learning Systems, Anand Jeyaraj, Vicki L. Sauter

Management Information Systems Faculty Publications

Although information system development methodologies supposedly improve development processes and end-products, information systems have continued to fail. In practice, methodologies have not been universally accepted, and even when accepted, not consistently used. Often development teams adapt methodologies to respond to perceived problems in past applications and/or specifics of the project under consideration. While it is possible that a combination of these factors contributed to less-than-effective system development processes or final end-products, we believe that there may be a subtler explanation for such failures. Although methodologies recommend best practices for system development, they rarely prescribe mechanisms to capture or evaluate problems …

Being There Versus Being Wired: The Effect Of Colocation On Social Capital In Distributed Teams, Priscilla Arling, Mani Subramani

Scholarship and Professional Work - Business

Advancement in communication technologies continues to fuel the growth of geographically distributed teams. Managers and team members have expressed concerns about negative impacts when individuals work at a distance from each other since such changes in work structure can affect social interactions among individuals in teams. The social relationships, shared experiences, and ongoing interpersonal interactions that often arise from colocation are recognized as contributing to the social capital of individuals. In this paper, we examine how working in a distributed team, a feature that influences the extent to which team members are colocated, affects the level of individual social capital. …

Using A Web-Based Supply Chain Management Simulation As An Experiential Learning Tool Across The Business Curriculum, Russell Haines, Jill Hough, Douglas Haines, Scott Metlen

Information Technology & Decision Sciences Faculty Publications

A web based version of the common "Beer Distribution Game" that facilitates experiential learning was developed and tested for use across the business curriculum. While the fundamental elements of the original paper based game were preserved, the web-based on-line multiplayer version offers refinements to game play, administration and debriefing that allow more focus on the learning experience and open possible applications beyond the traditional one-time demonstration of the bullwhip effect. The web-based supply chain management simulation was tested and refined in Strategic Management courses and Integrated Business Curriculum courses at two widely separated universities. Students responded favorably to the on-line …

Diffusion Of Innovation - The Adoption Of E-Commerce By Small To Medium Enterprises (Sme's) - A Comparative Analysis, Wayne Pease, Michelle Rowe

Research outputs pre 2011

This paper explores the issues that influence the diffusion of innovation as it relates to the adoption of e-commerce by Small and Medium Enterprises (SMEs). It seeks to identify factors facilitating and inhibiting such adoption across contexts – regional, small city and large city. This analysis is cross cultural so the impact of differing economic and cultural issues also will be identified in this research. Whilst it is generally accepted that the strategic use of information technology (IT) is vital in the marketplace, the rate of such uptake between small and large businesses varies. This research seeks to identify the …

Partnering For Perfection: An Economics Perspective On B2b Electronic Market Strategic Alliances, Qizhi Dai, Robert J. Kauffman

Research Collection School Of Computing and Information Systems

New technological innovations have made it possible for new intermediaries to create value in business processes that involve the procurement of manufacturing and services supplies. Associated with these innovations is the emergence of business-to-business (B2B) electronic markets. These act as digital intermediaries that aim to reduce the transaction costs and mitigate the risks inherent in procurement. They improve buyers’ capabilities to search for attractive prices and also serve to increase the liquidity of sellers’ products. In this chapter, the authors explore the evolution of B2B e-market firms in terms of the strategies they employ to “perfect” their value propositions and …

Special Section: Human-Computer Interaction Research In Management Information Systems, Ping Zhang, Fiona Fui-Hoon Nah, Izak Benbasat

Research Collection School Of Computing and Information Systems

No abstract provided.

A Dialectical Methodology For Decision Support Systems Design, Wafa Elgarah

Electronic Theses and Dissertations

As organizations continue to grow in size, reaching global proportions, they have ever increasing impacts on their environments. Some believe that a much broader array of concerns should be brought into organizational decision-making processes, including greater consideration of social, political, ethical and aesthetic factors (Mitroff and Linstone, 1993; Courtney, 2001). Decision environments such as these are decidedly "wicked" (Rittel and Webber, 1973). Designing decision support systems in such environments where there is a high level of interconnectedness, issues are overlapping and a multiplicity of stakeholders is involved, is a very complex task. In this dissertation a methodology for the development …

Supply Chain Contracts And Food Safety, S. Andrew Starbird

Information Systems and Analytics

In this article, I examine how supply chain contracts can be designed to improve the safety of purchased inputs. Contracts are frequently used to govern the exchange of goods, services, information, and money between supply chain participants. Even when sellers have more information about the product safety than buyers do, contracts can be used to enhance food safety.

Information Technology Ethics: A Research Framework, Richard V. Mccarthy, Leila Halawi, Jay E. Aronson

Publications

Information technology has become so pervasive that opportunities for abuses abound. IT Ethics has taken on increasing importance as the size and complexity of IT issues continues to grow. This paper outlines a research framework to analyze: Do significant ethical differences exist amongst undergraduate and graduate MIS students?

A Semantic Web Data Retrieval Implementation With An Adaptive Model For Supporting Agent Decision Structures, James V. Hansen, James B. Mcdonald, Conan C. Albrecht, Douglas L. Dean, Bonnie B. Anderson

Faculty Publications

This paper proposes an adaptive learning approach that yields decision models that can be applied by a transactions agent. This model can learn effectively with a variety of data distributions. This research used the Semantic Web as a data access approach. The Semantic Web is a method that sellers can use to publish semantically meaningful information on Websites so that automated applications can reliably access that information. We implemented a Semantic Web composed of 30 vendors’ Web pages and a spider to search those pages to obtain product and vendor information. This information was used to train a learning agent, …

Erp Implementation Planning : A Critical Success Factors (Csfs) Approach, Jia Hui Kong

Lingnan Theses

Enterprise Resource Planning (ERP) is an integrated set of software modules which are linked to a common database to handle basic corporate functions such as planning, manufacturing, sales, marketing, accounting, distribution, human resource and inventory. When ERP is implemented successfully, it can reduce operating costs, increase productivity, and improve customer services. However, ERP fails to deliver the promised benefits in many companies due to the poor implementation planning. A successful ERP implementation requires a careful thinking, good planning from a strategic perspective.

It is difficult to measure the success of an extremely complex information system such as ERP as it …

What Do Physicians Want? Information Technology Acceptance And Usage By Healthcare Professionals, Virginia Ilie

Electronic Theses and Dissertations

This study builds on the theory of planned behavior, institutional and innovation diffusion theories to investigate physicians' responses to introduction of electronic medical records (EMR) in large healthcare organizations. Using a case study methodology, we show that physicians' attitudes towards using EMR are influenced by their perceptions of EMR complexity, relative advantage, compatibility with professional beliefs and individual predisposition to change. Specifically, we found that EMR usability characteristics such as system interface, "navigation," "search" and "speed" are major dimensions underlying physicians' perceptions of EMR complexity. To the extent that navigating and searching for clinical results are seen as difficult, physicians' …

An Inclusive Guide To Assessing Web Site Effectiveness, Janna Arney, Paul J. Lazarony

Management Faculty Publications

This study presents the results of a literature review of the well-established literatures on readability, usability, and Web design. The purpose of this study is to provide a comprehensive review of the literature on readability, usability, and Web design and to propose a three-step evaluation process to assess Web sites in each of these three areas. We recommend that this process be used to evaluate existing Web documents and those still in the design phase. This evaluation process can be utilized as an educational tool in a classroom setting. Using this process in a classroom provides students with much needed …

Technology Competition And Optimal Investment Timing: A Real Options Perspective, Robert J. Kauffman, X. Li

Research Collection School Of Computing and Information Systems

Companies often choose to defer irreversible investments to maintain valuable managerial flexibility in an uncertain world. For some technology-intensive projects, technology uncertainty plays a dominant role in affecting investment timing. This article analyzes the investment timing strategy for a firm that is deciding about whether to adopt one or the other of two incompatible and competing technologies.We develop a continuous-time stochastic model that aids in the determination of optimal timing for managerial adoption within the framework of real options theory. The model captures the elements of the decision-making process in such a way so as to provide managerial guidance in …

Systems Development Tools And The Relationship To Project Design: Cost And Budget Implications, Gerald V. Post, Albert Kagan

Journal of International Technology and Information Management

An investigation into current system development trends, including a summary of projects, platforms, and tools. The majority of projects get completed on time and within budget, but 14 percent still present problems. The choice of tools appears to be changing to represent the demand for new projects on new platforms—particularly the Internet. CASE tools are used sparingly, and Java is beginning to replace C++ in many projects. Database management systems are critical to almost all projects.

Best Practices And Web Practices: Comparing Corporate Supplier Diversity Programs With Web-Based Minority Supplier Content, Dale Young

Journal of International Technology and Information Management

The growing use of the Web for business-to-business transactions means corporate Web sites could be used to communicate with diverse suppliers. This study compares the Web-based supplier diversity content on Fortune 500 public sites with the content of off-line minority supplier programs. Web sites are underused for communicating with diverse suppliers, as the content appears on only 12.5% of the sites. They emphasize information publishing because the most common Web-based supplier diversity items are contact information, such as a title and name, and third-party certification. Web-based supplier diversity content, however, is very similar to off-line diversity program content.

Impacts Of B2c E-Commerce On Hospital Productivity: An Empirical Study, Shin-Yuan Hung, Hsin-Min Hung, Mu-Yi Huang

Journal of International Technology and Information Management

This work conducted a comprehensive study of Business-to-Consumer Electronic Commerce (B2C e-Commerce) applications in Taiwanese hospitals. To further assess the impacts of B2C e-Commerce on hospital productivity, this study also employed three quantitative methods to analyze historical data. The results confirm those of broader research into applications of B2C e-Commerce to hospitals. Additionally, the results of the quantitative analysis demonstrate that B2C e-Commerce significantly impacts the hospital productivity.

Features Of Born-Global Processing Plants Under The Global Economy, Helen G. Zhao, Vistor H.Y. Lo, Domenic Sculli

Journal of International Technology and Information Management

A Born-Global Processing Plant (BGPP) is the formation of a new manufacturing plant specifically for the world-wide outsourcing industry and is a unique product of the global economy. The concept of a Born-Global entity has been mainly associated with high-tech industries and high-tech products. In this paper we extend the term BGPP to cover the concept of Born-Global to mature/low-tech and labor intensive processing plants that produce many of the traditional manufactured products. Such processing plants form the backbone of Southern China’s economic development. The conventional view regards a BGPP as playing a minor role in a traditional multinational enterprise …

Dependability Auditing With Model Checking, Bonnie Anderson, James Hansen, Paul Benjamin Lowry

Faculty Publications

Model checking offers a methodology for determining whether a model satisfies a list of correctness requirements. We propose a theory of dependability auditing with model checking based on four principles: (1) The modeling process should be partitioned into computational components and behavioral components as an aid to system understanding; (2) The complex system will be abstracted to create a model; (3) A language must be available that can represent and evaluate states and processes that evolve over time; (4) Given an adequate model and temporal specifications, a model checker can verify whether or not the input model is a model …

Online Privacy Policies: An Assessment Of The Fortune Global 100, Randy Ryker, M. Khurrum S. Bhutta

Journal of International Technology and Information Management

Both industry leaders and government officials around the globe are struggling with how to address online privacy. One solution suggested by both groups within the United States is for companies to voluntarily comply with the fair information practices of Notice, Choice, Access, and Security. A content analysis of the online privacy policies of the firms in the Fortune Global 100 was conducted to determine the extent to which the most successful global companies comply with fair information practices. The results indicate that 1.2% fully complies, 87.2% partially comply and 11.6% fail to comply with one or more fair information practice.

Leveraging Information Technology To Gain Competitive Advantage: A Case Study On General Electric Consumer Products, Bih-Ru Lea

Journal of International Technology and Information Management

The purpose of this study is to analyze the impact of merging General Electric Lighting (GEL) and General Electric Appliance (GEA) into General Electric Consumer Products (GECP) and how IT strategies are used to gain competitive advantages in its industry. This study will analyze major IT projects being developed and implemented in relation to their impact on major information flows, organizational structure, IT architecture, control systems, and the labor characteristics of the IT function. Alternatives to achieve integration will then be discussed and recommendations will be proposed.

A Cross-Cultural Comparison Of U.S. And Chinese Website Customers, Eleanor T. Loiacono, Huiping Lin

Journal of International Technology and Information Management

Website quality has been given much attention as of late. In particular the factors that impact a consumer’s perception of website quality is of great interest. This paper takes a currently validated measure of business-to-consumer website quality (WebQualTM) and applies it to Chinese Web users in order to study the cross-cultural differences and similarities of U.S. and Chinese customers. Several cultural differences between U.S. and Chinese customers are revealed.

Statistical Process Control For The Engineering It Support Incident Life Cycle, Binay Anand, Christopher A. Chung

Journal of International Technology and Information Management

This paper describes a new Statistical Process Control technique to better manage the engineering Information Technology life cycle process. This includes the identification of the activities in the engineering IT support lifecycle initiation, reproduction, analysis and resolution phases. The performance of these lifecycle activities are analyzed using a highly modified Chart of Individuals, Statistical Process Control approach. This new type of SPC system can help engineering IT management to determine whether or not a support incident is in control. Out of control support incidents can then be investigated for special causes so that corrective action may be taken.

Inference-Guiding For Intelligent Agents, Jinchang Wang

Journal of International Technology and Information Management

In many applications of intelligent agents, initially given facts are not sufficient to reach a decision, and more data are needed. In that case, Inference-guiding is needed to identify the missing information and lead inference to a conclusion. This paper presents a new inference- guiding strategy that selects the key pieces of missing information in such a way that the total cost of acquiring additional information for reaching a conclusion is the lowest. The computational experiments show that the new strategy is more effective and economical than the inference-guiding strategies currently available for the intelligent systems.

Non-Response Error Within Internet Surveys: A Cautionary Note, Carl S. Bozman, Donald E. Stem Jr

Journal of International Technology and Information Management

The use of the internet as a method to conduct survey research has expanded rapidly over the past decade. High speeds of response and lower expenses have driven this rapid growth. Relatively low response rates, however, suggest online surveys may be compromised by high levels of non-sampling error. This paper examines a major component of non-sampling error and the consequences that may be associated with internet survey non-response. Known population parameters are compared to point estimates from a census as well as a random sample of non-respondents in order to provide insight on the magnitude and direction of non- response …

Acceptance Of Wireless Internet Via Mobile Technology In China, June Lu, Chang Liu, Chun-Sheng Yu, James E. Yao

Journal of International Technology and Information Management

This study explores factors associated with the acceptance of Wireless Internet via Mobile Technology (WIMT) in China. The results indicate that the acceptance of WIMT is related to the factors of perceived usefulness, perceived ease of use, social influences, wireless trust environment, and facilitating conditions. It provides diagnostic insight into how different factors influence user intention to accept WIMT in China, and thus help business develop strategy to prompt WIMT communications and mobile commerce there.

Analyzing The Effect Of Top Management Support On Information System (Is) Performance Across Organizations And Industries Using Hierarchical, Thawatchai Jitpaiboon, Sema A. Kalaian

Journal of International Technology and Information Management

Top management support has long been conceivable as an important factor for the success of IS projects. Due to the hierarchical nature of an organization, a cross-level interaction can occur among nested levels. Thus, using inappropriate statistical analysis can cause misleading results and lost of information. This study provides two contributions to the IS research. First, Hierarchical Linear Modeling (HLM) was used to explain the cross-level interaction between organizational level and industry level. Second, unlike other studies focusing on an organizational level, this study considers top management support at the industry level and examines the mediating role of top management …

Contextual Analysis Of Enterprise Mobile Services Requirements, Radhika Jain

Journal of International Technology and Information Management

This article presents a framework to classify various types of mobile services implemented in organizational settings. Based on the objectives of wireless information systems (WIS), we identify three categories viz. enterprise mobile services, enterprise-advantage mobile services, and consumer mobile services. While the last two categories of mobile services have received broader attention, there has not been much work done in analyzing the role of mobile services in the organizational settings specific to various industries. In this article, we attempt to fill this void by synthesizing the extant literature in this area. Based on the degree of user’s mobility in their …