Management Information Systems Commons^™

Testing Personalization In Llm-Based Mental Health Support: A Proposed Experimental Design For College Students, Tchalim P. Agninoube, Greg Williams

Annual DBA Scholars Conference

Rising student mental health demand has outpaced campus counseling capacity. This paper proposes a 2x2 between-subjects experimental design to test whether a personalized LLM-based chatbot, grounded in just-in-time adaptive intervention principles and cognitive load theory, provides better short-term anxiety reduction than a standard chatbot across stress and neutral contexts. The personalized chatbot uses wearable stress data, sleep quality, self-reported overwhelm, and support preferences to select between low-load and elaborative support paths. The design contributes a practical framework for evaluating personalization in AI-driven mental health tools and informs scalable, responsible institutional deployment.

Beyond Procedural Participation: A Process Perspective Of Disability-Inclusive Digital Innovation, Millicent Agangiba, David Aboagye-Darko, Salah Kabanda, William Agangiba, Ralitsa Diana Debrah

African Conference on Information Systems and Technology

While previous research has recognized the importance of participation, how the structurally embedded inclusion of PWDs reshapes digital innovation processes and their outcomes in resource-constrained contexts remains underexplored. The study addresses this gap through a longitudinal qualitative case study of a five-year recurring hackathon organized in Ghana from 2021 to 2025, with a focus on disability inclusion. Drawing on Adaptive Structuration Theory as an analytical lens, normatively supported by critical disability studies, this study analyzes the qualitative interview and observation data from 20 participants. The results reveal that inclusion is a structuring force through four interrelated mechanisms: (1) lived experience …

Assessing Factors Affecting User Satisfaction With Health Information Technology: A Case Study Of Komfo Anokye Teaching Hospital Of Ghana, Braimah Wadudu, Augustine Kwame Acheampong, Kwame Boateng Opoku Agyeman, Aku Humphery-Ackumey, Phyllis Sakyiwaa Anning, Vida Asante, Abubakar Essilfie, Lawrence Amakye Jnr

African Conference on Information Systems and Technology

Health information technology (HIT) is central to modern healthcare, yet its value depends on user satisfaction with system performance, support services, and institutional commitment. At Komfo Anokye Teaching Hospital (KATH), the Lightwave Health Information Management System (now GHIMS) has transformed workflows, but frontline user experiences remain underexplored. This study assessed factors influencing user satisfaction with HIT and examined how satisfaction affects job performance. A quantitative survey instrument was administered to sample 352 staff at KATH. System quality, service quality, and top-management support were all significant predictors of user satisfaction. System quality had the strongest effect, followed by service quality and …

Design And Evaluation Criteria For Community-Based Ict4d Artefacts, Tinaye Tanatswa Mushore, Gwamaka Mwalemba

African Conference on Information Systems and Technology

The widespread use of Information and Communication Technologies (ICTs) worldwide has underscored the importance of research initiatives in Information and Communication Technologies for Development (ICT4D). It has become crucial to understand the extent to which ICTs contribute to development, particularly for relatively disadvantaged members of society, given the persistent inequality despite technological advancements. However, many ICT4D projects launched to address challenges in multidisciplinary contexts suffer chronic failure rates, often linked to researchers' limited understanding of and consideration for local conditions and the contexts in which the projects are intended. This study proposes design and evaluation criteria that embed ICT4D guidelines …

Predicting Agile Success: The Critical Few Factors, Ridewaan Hanslo, Maureen Tanner

African Conference on Information Systems and Technology

While Agile projects are more successful than traditional software development project management approaches, their overall success rate remains relatively low, with a high percentage of projects still deemed challenged or failed. This low project success rate is attributed to projects not being rigorously evaluated against critical success factors (CSF) of Agile projects and contemporary project success criteria. To identify the CSF that contribute to Agile software development project success as perceived by Agile practitioners, this study used a positivist approach to investigate the CSF of Agile software development projects. PLS-SEM with SmartPLS was used to analyse the data and test …

Ai-Driven Financial Forecasting, Risk Assessment And Decision Making In Start Up Enterprises, Ntando S. Sibanda, Petronella Muziti

African Conference on Information Systems and Technology

Start-up enterprises operate in uncertain and rapidly changing financial environments characterized by volatile cash flows, limited historical data, and high exposure to financial risk. Conventional financial forecasting and risk assessment methods are often static and assumption-driven, limiting their effectiveness in supporting managerial decision making. Within the Decision Support Systems (DSS) domain, this study analyses the effect of AI-driven DSS on financial forecasting, risk assessment and managerial decision making among start-up enterprises in the Harare Central Business District, Zimbabwe. The study adopts a quantitative approach using structured questionnaires administered to founders, financial managers, and senior decision makers. Data were analysed using …

Digital Health Adoption And Sustainability In Ghana's Public Hospitals: Lessons From Covid-19, Braimah Wadudu, Peter Darko, Rufai Adjei

African Conference on Information Systems and Technology

This study examines the adoption of digital health technologies in Ghanaian public hospitals during the COVID-19 pandemic, drawing on the Technology-Organization-Environment (TOE) framework and the Unified Theory of Acceptance and Use of Technology (UTAUT). A mixed-methods design was employed, combining a quantitative survey of 262 healthcare workers with qualitative insights from open-ended responses. The findings show that the pandemic accelerated the use of electronic medical records, telemedicine, and digital communication tools. However, institutional readiness varied, with gaps in internet reliability, device availability, and technical support. Technology acceptance was generally high, though confidence and ease of use differed across staff groups. …

Social Media Motivations And Crisis Engagement Among Generation Z: A Uses And Gratification Perspective, Edina Galaa, Sulemana Bankuoru Egala, John Asibuo Boakye, Abdul-Hamid Sokun Alhassan

African Conference on Information Systems and Technology

Generation Z's growing use of social media during crises raises important questions about their motivations. This study applies Uses and Gratification Theory to investigate how four motivations — entertainment, social recognition, information sharing and altruism- drive Gen Z’s media use during emergencies and whether empathy moderates these effects. Using a scenario-based survey of 319 respondents and Partial Least Squares Structural Equation Modelling analysis, findings reveal that social recognition and altruism motivation significantly influence social media use intensity, while entertainment seeking and information sharing intention do not. Importantly, social media use intensity simultaneously predicts both prosocial need fulfilment and content validation …

Robbed With Permission: Toward A Receiver-Consent Architecture For Trust-Preserving Mobile Money Transactions In Africa, Raphael Amponsah

African Conference on Information Systems and Technology

Mobile money transacted more than USD 2 trillion globally in 2025 across 2.3 billion registered accounts, with Sub-Saharan Africa holding over half of all accounts and two-thirds of transaction value. Between 58 and 72 percent of mobile money fraud on the continent exploits trust rather than technology, yet current security architecture authenticates the sender and merely notifies the receiver, leaving the transaction execution moment structurally unguarded. This paper introduces the Receiver-Consent Transaction Protocol (RCTP), a USSD-native protocol requiring the receiver's active PIN consent on their physical SIM before any credit completes, grounded in Design Science Research with Routine Activity Theory …

Genai Goes To Campus: A Narrative Literature Review Of Benefits, Challenges And Policies, Jayson Warren Peters, Mmasechaba J. Seopa, Justin T. Maistry, Tebogo J. Matome, Christen Du Toit, Maureen C. Tanner

African Conference on Information Systems and Technology

This study examines the role of Generative Artificial Intelligence (GenAI) in the learning and administrative experiences of students and educators in higher education, through a narrative literature review of thirty-one articles. The literature was thematically reviewed and coded to identify themes and factors contributing to challenges, benefits, and policies and guidelines. These themes were explored in depth with their relation to GenAI for learning outcomes, the role of GenAI in student’s learning experiences and the effectiveness of using GenAI tools to support educators’ administrative processes. In light of the challenges and deterrents identified (e.g. implementation - maintenance, privacy and security, …

Reconfiguring Organizational Information Processing: The Role Of Ai-Enabled Analytics In Shaping Information Processing Alignment And Decision Quality, Abdul-Hamid Sokun Alhassan, Sulemana Bankuoru Egala, John Asibuo Boakye, Edina Galaa

African Conference on Information Systems and Technology

Across public and private sector institutions in Ghana’s developing economy, accelerating digital transformation is reshaping organizational decision-making under conditions of uncertainty. This study examines how AI-enabled analytics reconfigures organizational information processing and improves decision quality through the lens of Organizational Information Processing Theory (OIPT). It investigates the relationships between AI-enabled analytics, information processing capacity, information processing requirements, information processing alignment, and decision quality. Using survey data from 410 respondents drawn from mixed public and private sector organizations in Ghana and PLS-SEM analysis, the findings reveal a dual role of information processing requirements: they strengthen alignment between informational demands and processing …

Team Selection Applications Using Subjective And Objective Factors: An Analytic Approach, Alan D. Smith

Atlantic Marketing Association Proceedings

No abstract provided.

Examining Digital Transformation In Maritime Logistics: A Big Data Perspective, Jiyoon An

Atlantic Marketing Association Proceedings

No abstract provided.

Tech Twists And Turns: Unveiling New Privacy Paradoxes Of Technology For Later Adulthood Consumers, Anna Margulis, Lavy Khoushinsky, Olga Antsygina, Marat Bakpayev

Atlantic Marketing Association Proceedings

No abstract provided.

Exploration Of Dimensionality In Nfts, Blockchain, And Cryptocurrencies, George D. Shows

Atlantic Marketing Association Proceedings

No abstract provided.

Supply Chain And Warehouse Management Strategies In The Western Pa Grocery Industry, Alan D. Smith

Atlantic Marketing Association Proceedings

No abstract provided.

Bridging Mission And Execution: Integrating Participatory Design In Early-Phase Mission Engineering For Stakeholder Alignment And Mission Clarity, Rafi Soule

Knowledge and Creativity Expo

This research examines mission framing during the early phase of Mission Engineering. Stakeholder interpretations diverge under ambiguity. Interoperability constraints are often not surfaced early. These conditions reduce mission clarity and weaken mission-to-system mapping readiness. The study integrates a participatory design-inspired, artifact-first workflow with RAG-enabled retrieval from a closed corpus to support evidence-grounded reasoning and traceable citations.

Phase 1 uses an online survey to establish baseline patterns in practice (N = 86). Shared understanding is positively associated with mission clarity (r = 0.60, p < 0.001). Phase 2 uses a time-bounded comparative workshop with two conditions. Expert reviewers rate mission statement quality higher for the participatory design condition (mean 3.5) than the traditional condition (mean 2.8). Technical feasibility ratings are similar across conditions. Phase 3 demonstrates RAG-enabled, closed-corpus, retrieval-supported traceability using the Referencer tool. It is reported as a proof-of-concept for evidence-grounded rationale and auditability, and as a pathway …

The Effects Of Organisational Culture In Strengthening Resilience And Technological Innovation: A Case Of Smes In South Africa, Lunathi Gwayi, Ayanda Pekane, Luzuko Tekeni

African Conference on Information Systems and Technology

The COVID-19 pandemic changed how small and medium enterprises (SMEs) operated by forcing rapid digital transformation and remote work. This created an urgent need to understand how organisational culture can support resilience and encourage innovation. This study addressed the knowledge gap regarding how a strong organisational culture can help SMEs in South Africa navigate global crises, adapt to digital demands, and sustain long-term growth. The purpose of the study was explanatory, supported by an interpretive, inductive approach, and a qualitative strategy. Through semi-structured interviews with senior managers in the South African IT sector, the research identified Clan and Adhocracy cultures …

The Integration Of Agile Methodologies In Devops Practices Within The Information Technology Industry, Ashley Hourigan, Ridewaan Hanslo

African Conference on Information Systems and Technology

The demand for rapid software delivery in the Information Technology (IT) industry has significantly intensified, emphasising the need for faster software products and service releases with enhanced features to meet customer expectations. Agile methodologies are replacing traditional approaches such as Waterfall, where flexibility, iterative development and adaptation to change are favoured over rigid planning and execution. DevOps, a subsequent evolution from Agile, emphasises collaborative efforts in development and operations teams, focusing on continuous integration and deployment to deliver resilient and high-quality software products and services. This study aims to critically assess both Agile and DevOps practices in the IT industry …

Employee’S Willingness To Engage In Information Security Incident Reporting, Ryan Moodley, Salah Kabanda

African Conference on Information Systems and Technology

Organisations employ several strategies for mitigating insider threats, and yet recent studies have shown that insider threats continue to surge. Strategies are mostly reliant on technological solutions and more recently, a human centered approach where the focus is on psychological profile and behavioural habits of the individual posing the threat (the insider). The role of employees in reporting the insider or in the reporting of security incidents has received limited attention. This paper, through a literature review synthesis, identifies the factors influencing an employee’s willingness to report an insider and consequently reporting of security incidents. Through a thematic analysis of …

Applying Detective Analytics For Mitigating Financial Crime In An Organisation, Nontobeko Mlambo, Tiko Iyamu

African Conference on Information Systems and Technology

Despite the growing popularity of detective analytics, it is consistently challenging to understand the factors that influence the adoption. This is increasingly discouraging organisations, even though the tool is important for tracing, tracking, and mitigating financial crime. This study applied concepts of ‘follow the actors’ and shifting negotiation of actor-network theory (ANT) to gain a better understanding of the factors that influence the adoption of detective analytics in a qualitative case study using a South African-based financial organisation. From the analysis, integration of analytics tools, integration of detective analytics with other systems and processes, development of a template for each …

Exploring The Role Of Affordances And Constraints In Shaping Trust Within The Mobile Money Ecosystem: A Case Of Rural Communities In Sub-Saharan Africa, Raphael Amponsah, Eric Afful-Dadzie, Richard Boateng, Emmanuel Awuni Kolog

African Conference on Information Systems and Technology

This study delves into the intricacies of mobile money technology (MMT) in rural areas of Low-Middle Income Countries (LMICs) and examines its ecosystem dynamics, affordances, constraints, and the role of trust in adoption and sustained usage. It aims to address the existing gaps in understanding the challenges and inconsistencies surrounding MMT interactions in rural communities. Emphasizing the importance of viewing MMT as an evolving ecosystem rather than just a platform, the study seeks to uncover new perspectives on the affordances and constraints shaping trust and adoption in rural communities. Primarily, the study seeks to contribute theoretically to the discourse on …

Data Security In The Apple Ecosystem: An Evaluation, Kayrene Woods

Cybersecurity Undergraduate Research Showcase

This study provides a comprehensive evaluation of data security within the Apple ecosystem, focusing on the company’s privacy policies, user perceptions, and the effectiveness of its App Store review processes. Employing an interdisciplinary methodology, the research examines Apple’s commitment to data protection, emphasizing transparency and user trust. A survey of user experiences revealed varying levels of engagement and understanding of Apple’s privacy practices, with only 32.8% of respondents having read the Privacy Policy and mixed opinions on its clarity. Additionally, concerns persist about third-party app security, with 39.7% of users expressing apprehension and skepticism about Apple’s App Store review process. …

The Evolving Landscape Of It Security Training In The Workforce, Robert Houghton, Chris Healy

Mountain Plains Business Conference

This research paper will investigate the current state of IT security training within organizations, exploring the challenges and opportunities associated with ensuring effective training programs. By examining existing practices, identifying emerging trends, and analyzing the factors influencing training effectiveness, this study aims to provide valuable insights for organizations, educators, and policymakers.

This paper will help identify the critical need for ongoing training to address the evolving threat landscape, the importance of tailoring training programs to meet the specific needs of different employee groups, and the challenges associated with resource allocation and employee engagement. The paper will also highlight the potential …

E-Service Delivery And People-Centric Development In The Digital Age: A Case Of Rural South Africa, Tapfuma Pashapa, Ulrike Rivett

African Conference on Information Systems and Technology

This paper explores the role of ICT proliferation in rural development, specifically in terms of improving public services within the South African rural context. The South African setting provided an opportunity to reflect on a people-centric approach that prioritizes social inclusion and public participation to balance a local government landscape historically skewed against rural areas. Interviews were conducted in rural municipalities to determine the development priorities of households and the impact of ICTs on rural development. The findings highlight that the economics of service delivery tend to favour service providers and those who are socio-economically advantaged. This results in varying …

The Perceptions Of Women In Ict Concerning Hybrid Work At Telecommunication Companies In South Africa, Ntombizethu Lubisi, Samwel Mwapwele

African Conference on Information Systems and Technology

This study examines the perceptions of women in ICT regarding the hybrid work model in South Africa's telecommunications sector, a shift accelerated by the COVID-19 pandemic. The research explores both the benefits—such as flexibility, financial savings, and improved work-life balance—and the challenges, including communication difficulties, collaboration issues, and infrastructural problems like power outages. Using a qualitative, interpretive approach, data were gathered through semi-structured interviews with 11 participants from 8 JSE-listed telecom companies. The key finding is that while the hybrid model is generally viewed favourably for supporting career development, the findings underscore the need for well-structured policies to ensure effective …

Stakeholder Perceptions Of A New Learning Management System Implementation At A South African University, Lazola Taho, Walter Uys

African Conference on Information Systems and Technology

Learning Management Systems (LMSs) investments are increasing in response to internal and external factors such as technology and market trends, laws, and regulations. Many LMS implementation initiatives fail despite decades of research on IS success. Challenges faced by sub-Saharan Africa Higher Education Institutions (HEI’s) LMS implementations are becoming context-specific to each institution. Studying implementation success quantitatively has however not provided adequate contextual insights into the complex dynamics of implementation. Research often investigates lecturers and students at the exclusion of other stakeholders. Using Critical Hermeneutics (CH) as a guiding perspective, semi-structured interviews were conducted with decision-makers, administrators, support staff, students, and …

The Use Of Social Media For Organisational Learning: A Systematic Review Of Literature, Harry Moongela, Marie Hattingh

African Conference on Information Systems and Technology

Social media (categorised as Web 2.0 platforms) has been reported to significantly impact and improve organisational learning (OL), but there seems to be a lack of systematic literature reviews (SLR) covering the use of social media to facilitate OL. Thus, this article conducted a SLR for both social media and OL by presenting the significant concepts, models and frameworks from literature. A total number of 48 articles were found for the analysis method and the findings reveal important concepts such as types of OL, levels of OL and frameworks incorporating both social media and OL. The results also show that …

Exploring Government Initiatives To Build Digital Skills In Namibia, Meriam Kakuwaezi, Gwamaka Mwalemba

African Conference on Information Systems and Technology

The Fourth Industrial Revolution has transformed the skills required for success in the modern workplace, driving governments to increasingly rely on digital technologies for economic growth, social development, and cultural enrichment. However, developing economies face significant challenges due to skill shortages. This paper examines the Namibian government's initiatives to develop digital skills, focusing on key areas such as broadband expansion, broadcasting, and content creation, particularly in filmmaking. Through an analysis of government policies, plans, and speeches, the study traces the evolution of Namibia's efforts from general skills development to a more specialized ICT focus. The findings contribute to the academic …

Information Security Risk On Ownership Of Third-Party Software By African Businesses, Kennedy Njenga, Steven Kadima

African Conference on Information Systems and Technology

This study raises an important concern regarding African businesses that procure and own third-party security software. These businesses may be led to believe that they are safe from security threats while shifting the security concerns and responsibility to third-party service providers. The study used grounded theory (GT) to present rich insights and lived experiences from African business practitioners, highlighting that this may not be the case, and African businesses may be vulnerable. This gap is addressed and discussed. The study qualitatively examined the lived experiences of selected practitioners and, from the analysis, a theory that explains how risks can be …