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Articles 151 - 180 of 920
Full-Text Articles in Management Information Systems
An Inaugural Forum On Epidemiological Modeling For Public Health Stakeholders In Arizona, Joseph R. Mihalijevic, Carmenlita Chief, Mehreen Malik, Kayode Oshinubi, Eck Doerry, Esma Gel, Crystal Hepp, Tim Lant, Sanjay Mehrotra, Samantha Sabo
An Inaugural Forum On Epidemiological Modeling For Public Health Stakeholders In Arizona, Joseph R. Mihalijevic, Carmenlita Chief, Mehreen Malik, Kayode Oshinubi, Eck Doerry, Esma Gel, Crystal Hepp, Tim Lant, Sanjay Mehrotra, Samantha Sabo
Department of Supply Chain Management and Analytics: Faculty Publications
Epidemiological models—which help us understand and forecast the spread of infectious disease—can be valuable tools for public health. However, barriers exist that can make it difficult to employ epidemiological models routinely within the repertoire of public health planning. These barriers include technical challenges associated with constructing the models, challenges in obtaining appropriate data for model parameterization, and problems with clear communication of modeling outputs and uncertainty. To learn about the unique barriers and opportunities within the state of Arizona, we gathered a diverse set of 48 public health stakeholders for a day-and-a-half forum. Our research group was motivated specifically by …
Crisis Management: Unveiling Information And Communication Technologies’ Revamped Role Through The Lens Of Sub-Saharan African Countries During Covid-19, Ruthbetha Kateule, Egidius Kamanyi, Mahadia Tunga
Crisis Management: Unveiling Information And Communication Technologies’ Revamped Role Through The Lens Of Sub-Saharan African Countries During Covid-19, Ruthbetha Kateule, Egidius Kamanyi, Mahadia Tunga
The African Journal of Information Systems
The management of COVID-19 pandemic has revealed inefficiencies in coordinating global response, particularly in African countries. Therefore, creating an urgent need to examine the literature on Information and Communication Technologies (ICT) in crisis management to appreciate its contextual role. Employing a systematic review, using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA), this paper critically assessed the extent of the use of ICT in crisis management in Africa’s response to COVID-19 to reconstruct its resilience against future crises. Findings indicate that while countries with limited ICT infrastructure faced considerable challenges in utilizing ICT solutions in COVID-19 management, countries …
Sentinel Surveillance Of Sars-Cov-2 Rates And Equity Impacts Using Labor And Delivery Patients In Phoenix, Arizona, Caitlyn J. Linehan, Trisalyn Nelson, Celeste V. Bailey, Esma Gel, Dean V. Coonrod, Cheryl K. Roth
Sentinel Surveillance Of Sars-Cov-2 Rates And Equity Impacts Using Labor And Delivery Patients In Phoenix, Arizona, Caitlyn J. Linehan, Trisalyn Nelson, Celeste V. Bailey, Esma Gel, Dean V. Coonrod, Cheryl K. Roth
Department of Supply Chain Management and Analytics: Faculty Publications
Proactive management of SARS-CoV-2 requires timely and complete population data to track the evolution of the virus and identify at risk populations. However, many cases are asymptomatic and are not easily discovered through traditional testing efforts. Sentinel surveillance can be used to estimate the prevalence of infections for geographical areas but requires identification of sentinels who are representative of the larger population. Our goal is to evaluate applicability of a population of labor and delivery patients for sentinel surveillance system for monitoring the prevalence of SARS-CoV-2 infection. We tested 5307 labor and delivery patients from two hospitals in Phoenix, Arizona, …
Balancing Perspectives: Assessing The Integration Of Ai In Academic Support Within Higher Education, Sami Ali
Balancing Perspectives: Assessing The Integration Of Ai In Academic Support Within Higher Education, Sami Ali
2024 Spring Honors Capstone Projects - Archive
The rapid advancement of A The rapid proliferation of Artificial Intelligence (AI) across various sectors highlights its transformative potential, yet its integration into educational settings raises ethical concerns, particularly regarding its misuse by students. This study conducts a detailed sentiment analysis and systematic literature review to examine the diverse perspectives on AI within education, from both academic and non-academic viewpoints. Utilizing advanced data mining tools to analyze sentiments and trends, this research reveals a complex landscape where optimism about AI’s capabilities is tempered by concerns over ethical implications and potential misuse. The findings contribute to the dialogue on leveraging AI …
An Exploration Of Synergy Evaluation Application Model To Support Implementation On Merger And Acquisition, Jieping Mei
An Exploration Of Synergy Evaluation Application Model To Support Implementation On Merger And Acquisition, Jieping Mei
Electronic Theses, Projects, and Dissertations
ABSTRACT
The project focuses on a comprehensive system’s analysis and design of the front-end of the Synergy Evaluation Application Model (SEAM) system for mergers and acquisitions (M&As). The research questions asked are: Q1. How did the SEAM system incorporate the system requirements and design that incorporated the strategic goals and priorities of both the acquirer and the acquiree? Q2. What data sources will the SEAM system rely on, and how does it overcome data integration, automation, visualization challenges? Q3. How will the model identify build in potential synergies, both quantitative and qualitative? The research questions were analyzed through the SEAM …
Exploring Entrepreneurial Intention And Subjective Beliefs: A Comparative Analysis Of General Education Schools And Commercial Schools, Julia Riess, Bettina Fuhrmann, Gerhard Geissler
Exploring Entrepreneurial Intention And Subjective Beliefs: A Comparative Analysis Of General Education Schools And Commercial Schools, Julia Riess, Bettina Fuhrmann, Gerhard Geissler
International Journal for Business Education
This study examines the entrepreneurial intentions of Austrian secondary school students, specifically comparing students from commercial schools with those from general education schools. We analyzed 2,329 data sets and found that subjective beliefs, primarily behavioral and control beliefs, significantly influence entrepreneurial intentions. In addition, demographic factors such as gender, language, acquaintance with entrepreneurs, and school type play a significant role in explaining the variance in entrepreneurial intentions.
Our detailed analysis shows that students from commercial schools have stronger entrepreneurial intentions and subjective beliefs. Particularly notable are the differences in behavioral beliefs, where students from commercial schools find all aspects of …
Comparing Cognitive Theories Of Learning Transfer To Advance Cybersecurity Instruction, Assessment, And Testing, Daniel T. Hickey Ph.D., Ronald J. Kantor
Comparing Cognitive Theories Of Learning Transfer To Advance Cybersecurity Instruction, Assessment, And Testing, Daniel T. Hickey Ph.D., Ronald J. Kantor
Journal of Cybersecurity Education, Research and Practice
The cybersecurity threat landscape evolves quickly, continually, and consequentially. This means that the transfer of cybersecurity learning is crucial. We compared how different recognized “cognitive” transfer theories might help explain and synergize three aspects of cybersecurity education. These include teaching and training in diverse settings, assessing learning formatively & summatively, and testing & measuring achievement, proficiency, & readiness. We excluded newer sociocultural theories and their implications for inclusion as we explore those theories elsewhere. We first summarized the history of cybersecurity education and proficiency standards considering transfer theories. We then explored each theory and reviewed the most relevant cybersecurity education …
Impact Of Government Outsourcing Contracts On High-Tech Vendors: An Empirical Study, Yi Dong, Nan Hu, Yonghua Ji, Chenkai Ni, Jing Xie
Impact Of Government Outsourcing Contracts On High-Tech Vendors: An Empirical Study, Yi Dong, Nan Hu, Yonghua Ji, Chenkai Ni, Jing Xie
Research Collection School Of Computing and Information Systems
Outsourcing is an important strategic decision of high-tech firms. However, while the research has extensively studied the implications of outsourcing to high-tech clients, its impact on high-tech vendors remains underexplored. This study empirically estimates the impact of government outsourcing contracts on high-tech vendors. Employing the earnings-return analyses framework, we find that, for high-tech vendors engaged in government outsourcing contracts, the stock market places a higher value on each unit of unexpected earnings compared to other firms. Additionally, this impact becomes stronger for contracts with longer terms, for contracts outsourced by the U.S. government or by countries with better political and …
Leading Horses To Water During A Pandemic: Assuring Communication Learning For "Quants", Thomas Hall
Leading Horses To Water During A Pandemic: Assuring Communication Learning For "Quants", Thomas Hall
International Journal for Business Education
Students who are attracted to quantitative disciplines of study can be reluctant to devote much attention to the important task of communicating, and previous research (Hostager, 2018) has identified statistically significant differences in learning approaches by major among undergraduate business students. This paper presents results of learning assurance for writing skills (direct measures) even when the content of the course relates to the highly quantitative topics of data analytics and finance. The approach combines various pedagogical methods in an undergraduate, writing-intensive setting: traditional testing but in an iterative framework, “flipped classroom” intensive work using spreadsheet software, repeated submission of brief …
It Deployment And Integration – An Assessment Of Enabling And Inhibiting Factors, Lesley Matshwane, Carl Marnewick
It Deployment And Integration – An Assessment Of Enabling And Inhibiting Factors, Lesley Matshwane, Carl Marnewick
The African Journal of Information Systems
Although delivery of services in South Africa is the responsibility of all spheres of government, the provision of basic services lies at the doorstep of local municipalities. Local municipalities have, for many reasons, frequently been unable to live up to this mandate despite the fact that some of the challenges that they face can be addressed by using IT. This paper assesses factors enabling and inhibiting the efficient deployment and integration of IT in local municipalities. The technological, organizational and environmental (TOE) framework was deployed to assess the factors. A multiple case study in which semi-structured interviews were conducted produced …
University Of Johannesburg Institutional Repository Cybersecurity Output: 2015-2021 Interdisciplinary Study, Mancha J. Sekgololo
University Of Johannesburg Institutional Repository Cybersecurity Output: 2015-2021 Interdisciplinary Study, Mancha J. Sekgololo
Journal of Cybersecurity Education, Research and Practice
This study examines cybersecurity awareness in universities by analyzing related research output across different disciplines at the University of Johannesburg. The diffusion of innovation theory is used in this study as a theoretical framework to explain how cybersecurity awareness diffuses across disciplines. The University of Johannesburg Institutional Repository database was the data source for this study. Variations in cybersecurity keyword searches and topic modeling techniques were used to identify the frequency and distribution of research output across different disciplines. The study reveals that cybersecurity awareness has diffused across various disciplines, including non-computer science disciplines such as business, accounting, and social …
Blockchain Applications In Higher Education Based On The Nist Cybersecurity Framework, Brady Lund Ph.D.
Blockchain Applications In Higher Education Based On The Nist Cybersecurity Framework, Brady Lund Ph.D.
Journal of Cybersecurity Education, Research and Practice
This paper investigates the integration of blockchain technology into core systems within institutions of higher education, utilizing the National Institute of Standards and Technology’s (NIST) Cybersecurity Framework as a guiding framework. It supplies definitions of key terminology including blockchain, consensus mechanisms, decentralized identity, and smart contracts, and examines the application of secure blockchain across various educational functions such as enrollment management, degree auditing, and award processing. Each facet of the NIST Framework is utilized to explore the integration of blockchain technology and address persistent security concerns. The paper contributes to the literature by defining blockchain technology applications and opportunities within …
Improving Belonging And Connectedness In The Cybersecurity Workforce: From College To The Profession, Mary Beth Klinger
Improving Belonging And Connectedness In The Cybersecurity Workforce: From College To The Profession, Mary Beth Klinger
Journal of Cybersecurity Education, Research and Practice
This article explores the results of a project aimed at supporting community college students in their academic pursuit of an Associate of Applied Science (AAS) degree in Cybersecurity through mentorship, collaboration, skill preparation, and other activities and touch points to increase students’ sense of belonging and connectedness in the cybersecurity profession. The goal of the project was focused on developing diverse, educated, and skilled cybersecurity personnel for employment within local industry and government to help curtail the current regional cybersecurity workforce gap that is emblematic of the lack of qualified cybersecurity personnel that presently exists nationwide. Emphasis throughout the project …
Privacy Principles And Harms: Balancing Protection And Innovation, Samuel Aiello
Privacy Principles And Harms: Balancing Protection And Innovation, Samuel Aiello
Journal of Cybersecurity Education, Research and Practice
In today's digitally connected world, privacy has transformed from a fundamental human right into a multifaceted challenge. As technology enables the seamless exchange of information, the need to protect personal data has grown exponentially. Privacy has emerged as a critical concern in the digital age, as technological advancements continue to reshape how personal information is collected, stored, and utilized. This paper delves into the fundamental principles of privacy and explores the potential harm that can arise from the mishandling of personal data. It emphasizes the delicate balance between safeguarding individuals' privacy rights and fostering innovation in a data-driven society. By …
Board Of Directors Role In Data Privacy Governance: Making The Transition From Compliance Driven To Good Business Stewardship, David Warner, Lisa Mckee
Board Of Directors Role In Data Privacy Governance: Making The Transition From Compliance Driven To Good Business Stewardship, David Warner, Lisa Mckee
Journal of Cybersecurity Education, Research and Practice
Data collection, use, leveraging, and sharing as a business practice and advantage has proliferated over the past decade. Along with this proliferation of data collection is the increase in regulatory activity which continues to morph exponentially around the globe. Adding to this complexity are the increasing business disruptions, productivity and revenue losses, settlements, fines, and penalties which can amount to over $15 million, with many penalties now being ascribed to the organization’s leadership, to include the Board of Directors (BoD), the CEO and members of the senior leadership team (SLT). Thus, boards of directors can no longer ignore and in …
Towards Assessing Cybersecurity Posture Of Manufacturing Companies: Review And Recommendations, John Del Vecchio, Yair Levy, Ling Wang, Ajoy Kumar
Towards Assessing Cybersecurity Posture Of Manufacturing Companies: Review And Recommendations, John Del Vecchio, Yair Levy, Ling Wang, Ajoy Kumar
KSU Proceedings on Cybersecurity Education, Research and Practice
With the continued changes in the way businesses work, cyber-attack targets are in a constant state of flux between organizations, individuals, as well as various aspects of the supply chain of interconnected goods and services. As one of the 16 critical infrastructure sectors, the manufacturing sector is known for complex integrated Information Systems (ISs) that are incorporated heavily into production operations. Many of these ISs are procured and supported by third parties, also referred to as interconnected entities in the supply chain. Disruptions to manufacturing companies would not only have significant financial losses but would also have economic and safety …
Quantum Computing: Computing Of The Future Made Reality, Janelle Mathis
Quantum Computing: Computing Of The Future Made Reality, Janelle Mathis
KSU Proceedings on Cybersecurity Education, Research and Practice
Abstract—Quantum computing is an emerging new area focused on technology consisting of quantum theory aspects such as electrons, sub-atomic particles, and other materials engineered using quantum mechanics. Through quantum mechanics, these computers can solve problems that classical computers deem too complex. Today the closest computing technology compared to quantum computers are supercomputers, but similarly to classical computers, supercomputers also have faults. With supercomputers, when a problem is deemed too complex, it is due to the classical machinery components within the computer, thus causing a halt in solving the task or problem. In contrast, these problems could be solved with a …
Rfid Key Fobs In Vehicles: Unmasking Vulnerabilities & Strengthening Security, Devon Magda, Bryson R. Payne
Rfid Key Fobs In Vehicles: Unmasking Vulnerabilities & Strengthening Security, Devon Magda, Bryson R. Payne
KSU Proceedings on Cybersecurity Education, Research and Practice
No abstract provided.
The Impact Of Individual Techno-Characteristics On Information Privacy Concerns In The Diffusion Of Mobile Contact Tracing, Jiesen Lin, Dapeng Liu, Lemuria Carter
The Impact Of Individual Techno-Characteristics On Information Privacy Concerns In The Diffusion Of Mobile Contact Tracing, Jiesen Lin, Dapeng Liu, Lemuria Carter
KSU Proceedings on Cybersecurity Education, Research and Practice
In the wake of the global health crisis, mobile contact tracing applications have emerged as important tools in managing disease spread. However, their effectiveness heavily relies on mass adoption, significantly influenced by the public's information privacy concerns. To date, systematic examination of how these privacy concerns relate to the innovation adopter categories in mobile contact tracing remains sparse. Furthermore, the influence of individual techno-characteristics on these concerns is to be explored. This research seeks to fill these gaps. Drawing on the diffusion of innovation theory, we examine the impact of the key techno-characteristics—adopter category, propensity for identification misrepresentation, and exposure …
Exploring Information Privacy Concerns During The Covid-19 Pandemic: A Juxtaposition Of Three Models, Dapeng Liu, Lemuria Carter, Jiesen Lin
Exploring Information Privacy Concerns During The Covid-19 Pandemic: A Juxtaposition Of Three Models, Dapeng Liu, Lemuria Carter, Jiesen Lin
KSU Proceedings on Cybersecurity Education, Research and Practice
Government agencies across the globe utilize mobile applications to interact with constituents. In response to the global pandemic, several nations have employed contact tracing services to manage the spread of COVID-19. Extent literature includes various models that explore information privacy. Several researchers have highlighted the need to compare the effectiveness of diverse information privacy models. To fill this gap, we explore the impact of information privacy concerns on citizens’ willingness to download a federal contact tracing app. In particular, we compare three types of prevalent information privacy concerns: global information privacy concerns (GIPC), concern for information privacy (CFIP), and internet …
Nike's Product Recommendation System And Incorporation Of Ai, Quinton Truman Lamers
Nike's Product Recommendation System And Incorporation Of Ai, Quinton Truman Lamers
Undergraduate Theses, Professional Papers, and Capstone Artifacts
No abstract provided.
Information Extraction From The Reviews Of Ai Applications Using Sas Text Mining Process, Imranul Kabir Chowdhury, Wen Bin Yu
Information Extraction From The Reviews Of Ai Applications Using Sas Text Mining Process, Imranul Kabir Chowdhury, Wen Bin Yu
Business and Information Technology Faculty Research & Creative Works
The recent surge in AI advancements, particularly generative AI, has grabbed the attention of major tech companies who are all striving to integrate it seamlessly into their products. This highlights the need to evaluate the various AI products on the market and identify the features that resonate most with users. SAS Enterprise Miner, a powerful text analysis tool, can be used to uncover hidden insights from user reviews. In this study, we will leverage various SAS functions to analyze reviews of different AI applications. By analyzing these reviews, we aim to pinpoint the unique strengths of these AI applications and …
Token-Based Reviewer Economies: Proposed Institutions For Managing The Reviewer Shortage Problem, Cecil Eng Huang Chua
Token-Based Reviewer Economies: Proposed Institutions For Managing The Reviewer Shortage Problem, Cecil Eng Huang Chua
Business and Information Technology Faculty Research & Creative Works
This opinion paper presents two proposed token-based systems to fix the information system academy's review system. At present, the review system consumes more human resources than the information systems academy has by an order of magnitude. The cost of this overflow is borne entirely by information systems researchers. I argue this is because the review system is based on a gift economy that cannot handle the currently sized market. Both proposals involve the creation of tokens and a central governing body. The first proposal involves a market built around a review bank (central governing body) that issues review tokens that …
From Technical Resolution To Agile Evolution: A Blended Role At Humane Interface Design Enterprise (Hide), Ketansingh Anil Patil
From Technical Resolution To Agile Evolution: A Blended Role At Humane Interface Design Enterprise (Hide), Ketansingh Anil Patil
Dissertations, Master's Theses and Master's Reports
This report provides a comprehensive overview of my journey through two distinct roles at the Humane Interface Design Enterprise (HIDE) - as a Technical Consultant in Spring 2023 and an Agile Process Analyst in Fall 2023. My tenure as a Technical Consultant was marked by the application of academic knowledge and technical skills to tackle real-world challenges at HIDE, leveraging experiences from my capstone projects and my roles in the industry as an IT Analyst Intern at Milwaukee Tool and a Data Engineer at UST. This role at HIDE enhanced my problem-solving skills and contributed to the progress of the …
Explaining Variation In Adoption Of Organizational Innovation: A Social Network Approach, Pooria Assadi
Explaining Variation In Adoption Of Organizational Innovation: A Social Network Approach, Pooria Assadi
Journal of International Technology and Information Management
This article draws from the social network theory and examines how a social network approach can contribute to our understanding of the variation in the adoption of innovative, organization-wide information systems that can help businesses achieve sustainable competitive advantage. It highlights how the extant explanations for the adoption of information systems are limited in the way that they primarily assume organizations make innovation adoption decisions in isolation. It does so by building on growing research which recognizes that organizations are not isolated from one another; rather, they are interrelated through their inter-organizational networks which provide unique learning opportunities that are …
Competencies And Capabilities As Determinants Of Digital Entrepreneurship: An Empirical Validation, Arvind Gudi, Ravi Chinta, Alan Jin
Competencies And Capabilities As Determinants Of Digital Entrepreneurship: An Empirical Validation, Arvind Gudi, Ravi Chinta, Alan Jin
Journal of International Technology and Information Management
This study aims to examine the influence of digital competencies and awareness of digital capabilities on digital entrepreneurial drive in the pre-startup stages of hi-tech businesses. Based on primary data from a sample of 357 respondents, we tested the hypothesized relationships for direct and interactive effects on digital entrepreneurial drive. Our results show that digital competencies and awareness of digital capabilities influence entrepreneurial aspiration and commitment in the pre-startup phase. We use the digital entrepreneurship framework by Recker and von Briel (2019) as the theoretical foundation and demonstrate a novel approach to expand the dimensions of digital enabler, digital outcome, …
What Can We Learn From A Co-Creation Journey For A Quick Scan Digital Transformation Maturity Assessment Tool For Development Ngos?, Anand Sheombar
What Can We Learn From A Co-Creation Journey For A Quick Scan Digital Transformation Maturity Assessment Tool For Development Ngos?, Anand Sheombar
Journal of International Technology and Information Management
This paper describes the approach and lessons learned from a co-creation process with Dutch development NGOs to create a practical and easy-to-use assessment tool for practitioners to assess the organisation's maturity level of digital transformation. For this study, we applied a design science research methodology, specifically a six-step co-creation approach suitable for developing maturity models. The digital maturity assessment tool (quick scan) created is a domain- specific digital transformation maturity tool for development NGOs rather than a generally applicable tool. This artefact was evaluated using an eight-point Requirements framework for the development of digital maturity assessment tools. By developing a …
The Impact Of Social Media On Charitable Giving For Nonprofit Organization, Namchul Shin
The Impact Of Social Media On Charitable Giving For Nonprofit Organization, Namchul Shin
Journal of International Technology and Information Management
Research has extensively studied nonprofit organizations’ use of social media for communications and interactions with supporters. However, there has been limited research examining the impact of social media on charitable giving. This research attempts to address the gap by empirically examining the relationship between the use of social media and charitable giving for nonprofit organizations. We employ a data set of the Nonprofit Times’ top 100 nonprofits ranked by total revenue for the empirical analysis. As measures for social media traction, i.e., how extensively nonprofits draw supporters on their social media sites, we use Facebook Likes, Twitter Followers, and Instagram …
How Does Digitalisation Transform Business Models In Ropax Ports? A Multi-Site Study Of Port Authorities, Yiran Chen, Anastasia Tsvetkova, Kristel Edelman, Irina Wahlström, Marikka Heikkila, Magnus Hellström
How Does Digitalisation Transform Business Models In Ropax Ports? A Multi-Site Study Of Port Authorities, Yiran Chen, Anastasia Tsvetkova, Kristel Edelman, Irina Wahlström, Marikka Heikkila, Magnus Hellström
Journal of International Technology and Information Management
This article investigates the relationship between digitalisation and business model changes in RoPax ports. The study is based on six RoPax ports in Northern Europe, examining their digitalisation efforts and the resulting changes in their business models, leading to further digital transformation. The paper offers insights by reviewing relevant literature on digitalisation’s role in business model innovation and its application in ports. The findings reveal that digitalisation supports relevant business model changes concerning port operation integration within logistics chains, communication, documentation flow, and cargo flow optimisation. However, exploring digitalisation’s potential for diversifying value propositions is still limited. Most digitalisation efforts …
An Empirical Study To Understand The Role Of Institution-Based Trust And Its Antecedents In Iot Adoption By Individuals, Anupam Kumar Nath, Amit Kumar Nath
An Empirical Study To Understand The Role Of Institution-Based Trust And Its Antecedents In Iot Adoption By Individuals, Anupam Kumar Nath, Amit Kumar Nath
Journal of International Technology and Information Management
ABSTRACT
The Internet of Things (IoT) enables the connection between humans, physical objects, and cyber objects, resulting in monitoring, automation, and decision-making capabilities. This connection can be complex and lead to uncertainty for individuals before adopting IoT technology. To address this, we conducted research on the role of Institution-based trust in the context of IoT adoption. Our model for IoT adoption is based on existing literature and includes the components of Institution-based trust and its antecedents. Through empirical testing, we confirmed that Institution-based trust positively affects IoT adoption at the individual level. Additionally, we found that User confirmation/disconfirmation and familiarity …