Management Information Systems Commons^™

Diversity And Inclusion In The Workplace; Benefits, Challenges And Strategies For Success, Margaret Leone

School of Professional Studies

In this case study I have explored the topic of diversity and inclusion in the workplace and learned how it can transform a business. When D&I is a serious business strategy supported by senior management it can help recruit and retain top talent, increase profits, and unleash creativity among other benefits. It is important to have leadership that is inclusive so they can set the tone for their staff

This case study evaluates the D&I culture at The Children’s Study Home (CHS) and explores best practices for improvement. CHS is a non-profit human service agency in Western MA, that’s mission …

Young People, Social Media, And Impacts On Well-Being, Andreana Nop

School of Professional Studies

Millennials and Generation Z were born into an age where social media and digital technology have been integrated in nearly all aspects of their lives. While social media has proven to be a valuable communication tool in connecting with each other and sharing information, the long-term psychosocial effects are beginning to become more apparent as social media matures. This study analyzes what these effects are and how communication is impacted for these young people. It questions how young people can leverage social media and decrease harm. The study will be conducted through a literature review and analysis. Its goal is …

Managing Burnout And Secondary Traumatic Stress In Human Service Organizations, Naomi Ingram

School of Professional Studies

This Case Study explores how burnout and secondary traumatic stress impact staffing, service delivery, and organizational effectiveness in a human service agency. The Case Study is focused around Ascentria Care Alliance’s Children & Family Services in Massachusetts, which encompasses three foster care programs: the Unaccompanied Refugee Minor (URM), Division of Children’s Services (DCS), and Intensive Foster Care (IFC) programs. Both individual and organizational approaches are needed to most effectively address burnout and secondary traumatic stress. Individual workers need to build resilience factors such as self-compassion and mindfulness, set appropriate boundaries with clients, engage in ongoing training, support, consultation, and supervision, …

Rest Homes: Their Value On Massachusetts Healthcare Continuum, Ronald Pawelski

School of Professional Studies

In Massachusetts, rest homes provide cost effective care for elderly residents in a community setting. Rest homes, however, are not well-understood and the rest home industry itself suffers greatly, not only from a lack of understanding of the services they provide, but also from the strain on their financial resources due to both competition from other healthcare options and insufficient reimbursement rates for residents’ care.

The paper explores the financial challenges facing the industry and outlines the data that speaks to the value of the rest home care option for both the residents themselves and Massachusetts state healthcare budget. It …

A Case Study On The Best Practices Of The Facilitating Organization For Peer Recovery Support Services In The State Of New Hampshire, Maggie Ringey

School of Professional Studies

In working with the Facilitating Organization for Peer Recovery Support Services through Harbor Homes, I have found that the Recovery Community Organizations that receive support through the FO provide valuable services that help individuals that struggle with substance use disorder achieve and maintain long term sobriety and recovery. The RCOs throughout New Hampshire bridge gaps in services and treatments that are left untouched by traditional clinical methods and through regular check ins, participants at the RCOs have reported that the services provided resulted in positive outcomes in their lives. Throughout the course of this research, I found that the RCOs …

Elder Isolation In Immigrant Communities, Jessica Da Silva

School of Professional Studies

This paper examined loneliness, as a measurement of perceived social isolation, in older immigrant adults. Previous research shows that older adults are more likely to experience social isolation and loneliness. Both of which have a direct correlation with their overall health (Wilson & Molton, 2010, Cacioppo et al., 2002) and mortality rates (Holt-Lunstad et al, 2015). Another international study found that immigrants in particular are at a higher risk for experiencing loneliness (Government of Canada, 2018). In this study, 35 immigrants and non-immigrants participants answered a survey which included 20 questions from the UCLA Loneliness Scale Version 3 (Russel, 1996). …

Dallas, Tx: The Staggering Wealth Gap, Macy Golman

School of Professional Studies

In the summer of 2019, I had the privilege of serving as an AmeriCorps member with an organization called Equal Heart. One of Equal Heart’s main initiatives was to provide meals to children in underserved populations, to make sure that without school in session, these children would still be receiving food. Unfortunately, in many instances, without these meals, many of the children we served would likely not know when they would be eating their next fulfilling meal. There were certain pockets of Dallas that we would travel to everyday, places that were fifteen minutes maximum from my house, but places …

Divergent Student Views Of Cybersecurity, Susan E. Ramlo, John B. Nicholas

Journal of Cybersecurity Education, Research and Practice

Cybersecurity is a worldwide issue and concern. Prior studies indicate that many people do not use cybersecurity best practices. Although these prior studies used large-scale surveys or interviews, this study used Q methodology [Q] because Q provides greater insight than Likert-format surveys. In fact, Q was created to scientifically study subjectivity. Within a Q study, various stages as well as philosophical, epistemological, and ontological principles represent a complete methodology. At first, Q researchers collect items that represent the broad range of communications about the topic (called the concourse). Although the items can be pictures, scents, or other means of communication, …

Teaching About The Dark Web In Criminal Justice Or Related Programs At The Community College And University Levels., Scott H. Belshaw, Brooke Nodeland, Lorrin Underwood, Alexandrea Colaiuta

Journal of Cybersecurity Education, Research and Practice

Increasingly, criminal justice practitioners have been called on to help solve breaches in cyber security. However, while the demand for criminal justice participation in cyber investigations increases daily, most universities are lagging in their educational and training opportunities for students entering the criminal justice fields. This article discusses the need to incorporate courses discussing the Dark Web in criminal justice. A review of existing cyber-criminal justice programs in Texas and nationally suggests that most community colleges and 4-year universities have yet to develop courses/programs in understanding and investigating the Dark Web on the internet. The Dark Web serves as the …

An Assessment Of Practical Hands-On Lab Activities In Network Security Management, Te-Shun Chou, Nicholas Hempenius

Journal of Cybersecurity Education, Research and Practice

With the advancement in technology over the past decades, networks have become increasingly large and complex. In the meantime, cyberattacks have become highly sophisticated making them difficult to detect. These changes make securing a network more challenging than ever before. Hence, it is critical to prepare a comprehensive guide of network security management for students assist them in becoming network security professionals.

The objective of this paper is to introduce a variety of techniques related to network security management, such as Simple Network Management Protocol (SNMP), event management, security policy management, risk management, access control, and remote monitoring. With the …

Editorial

Journal of Cybersecurity Education, Research and Practice

Editorial.

Quantum Computing: Principles And Applications, Yoshito Kanamori, Seong-Moo Yoo

Journal of International Technology and Information Management

The development of quantum computers over the past few years is probably one of the significant advancements in the history of quantum computing. D-Wave quantum computer has been available for more than eight years. IBM has made its quantum computer accessible via its cloud service. Also, Microsoft, Google, Intel, and NASA have been heavily investing in the development of quantum computers and their applications. The quantum computer seems to be no longer just for physicists and computer scientists but also for information system researchers. This paper introduces the basic concepts of quantum computing and describes well-known quantum applications for non-physicists. …

Editorial, Michael E. Whitman, Herbert J. Mattord, Hossain Shahriar

Journal of Cybersecurity Education, Research and Practice

No abstract provided.

Gdom: Granulometry For The Detection Of Obfuscated Malware, John A. Aruta, N. Paul Schembari

Journal of Cybersecurity Education, Research and Practice

We describe the results of a master's thesis in malware detection and discuss the connection to the learning goals of the project. As part of the thesis, we studied obfuscation of malware, conversion of files into images, image processing, and machine learning, a process of benefit to both the student and faculty.

Malware detection becomes significantly more difficult when the malicious specimen is obfuscated or transformed in an attempt to avoid detection. However, computer files have been shown to exhibit evidence of structure when converted into images, so with image processing filters such as granulometry, it is possible to generate …

Effectiveness Of Tools In Identifying Rogue Access Points On A Wireless Network, Ryan Vansickle, Tamirat Abegaz, Bryson Payne

KSU Proceedings on Cybersecurity Education, Research and Practice

Wireless access points have greatly improved users' ability to connect to the Internet. However, they often lack the security mechanisms needed to protect users. Malicious actors could create a rogue access point (RAP), using a device such as the WiFi Pineapple Nano, that could trick users into connecting to an illegitimate access point (AP). To make them look legitimate, adversaries tend to setup RAPs to include a captive portal. This is very effective, since most public networks use captive portals as a means to provide genuine access. The objective of this study is to examine the effectiveness of RAP identification …

Automatic Security Bug Detection With Findsecuritybugs Plugin, Hossain Shahriar, Kmarul Riad, Arabin Talukder, Hao Zhang, Zhuolin Li

KSU Proceedings on Cybersecurity Education, Research and Practice

The security threats to mobile application are growing explosively. Mobile app flaws and security defects could open doors for hackers to easily attack mobile apps. Secure software development must be addressed earlier in the development lifecycle rather than fixing the security holes after attacking. Early eliminating against possible security vulnerability will help us increase the security of software and mitigate the consequence of damages of data loss caused by potential malicious attacking. In this paper, we present a static security analysis approach with open source FindSecurityBugs plugin for Android StThe security threats to mobile application are growing explosively. Mobile app …

Automated Reverse Engineering Of Automotive Can Bus Controls, Charles Barron Kirby, Bryson Payne

KSU Proceedings on Cybersecurity Education, Research and Practice

This research provides a means of automating the process to reverse engineer an automobile’s CAN Bus to quickly recover CAN IDs and message values to control the various systems in a modern automobile. This approach involved the development of a Python script that uses several open-source tools to interact with the CAN Bus, and it takes advantage of several vulnerabilities associated with the CAN protocol. These vulnerabilities allow the script to conduct replay attacks against the CAN Bus and affect various systems in an automobile without the operator’s knowledge or interaction.

These replay attacks can be accomplished by capturing recorded …

A World Of Cyber Attacks (A Survey), Mubarak Banisakher, Marwan Omar

KSU Proceedings on Cybersecurity Education, Research and Practice

The massive global network that connects billions of humans and millions of devices and allow them to communicate with each other is known as the internet. Over the last couple of decades, the internet has grown expeditiously and became easier to use and became a great educational tool. Now it can used as a weapon that can steal someone’s identity, expose someone’s financial information, or can destroy your networking devices. Even in the last decade, there have been more cyber attacks and threats destroying major companies by breaching the databases that have millions of personal information that can be sold …

An Exploratory Analysis Of Mobile Security Tools, Hossain Shahriar, Md Arabin Talukder, Md Saiful Islam

KSU Proceedings on Cybersecurity Education, Research and Practice

The growing market of the mobile application is overtaking the web application. Mobile application development environment is open source, which attracts new inexperienced developers to gain hands on experience with applicationn development. However, the security of data and vulnerable coding practice is an issue. Among all mobile Operating systems such as, iOS (by Apple), Android (by Google) and Blackberry (RIM), Android dominates the market. The majority of malicious mobile attacks take advantage of vulnerabilities in mobile applications, such as sensitive data leakage via the inadvertent or side channel, unsecured sensitive data storage, data transition and many others. Most of these …

Iot: Challenges In Information Security Training, Lech J. Janczewski, Gerard Ward

KSU Proceedings on Cybersecurity Education, Research and Practice

Both consumers and businesses are rapidly adopting IoT premised on convenience and control. Industry and academic literature talk about billions of embedded IoT devices being implemented with use-cases ranging from smart speakers in the home, to autonomous trucks, and trains operating in remote industrial sites. Historically information systems supporting these disparate use-cases have been categorised as Information Technology (IT) or Operational Technology (OT), but IoT represents a fusion between these traditionally distinct information security models.

This paper presents a review of IEEE and Elsevier peer reviewed papers that identifies the direction in IoT education and training around information security. It …

Internet Core Functions: Security Today And Future State, Jeffrey Jones

KSU Proceedings on Cybersecurity Education, Research and Practice

Never in the history of the world has so much trust been given to something that so few understand. Jeff reviews three core functions of the Internet along with recent and upcoming changes that will impact security and the world.

Preparing For Tomorrow By Looking At Yesterday, Peter Dooley

KSU Proceedings on Cybersecurity Education, Research and Practice

Why do we learn? Why do we study history? Why do we research the work of others? The answer is that there is value today in what was already learned and experienced, successes and failures. Mr. Dooley, a 25-year security professional and 20-year hospitality executive, will share his experiences and how our history in security will help us in thinking about our future.

Adopting The Cybersecurity Curriculum Guidelines To Develop A Secondary And Primary Academic Discipline In Cybersecurity Postsecondary Education, Wasim A. Alhamdani

Journal of Cybersecurity Education, Research and Practice

A suggested curriculum for secondary and primarily academic discipline in Cybersecurity Postsecondary Education is presented. This curriculum is developed based on the Association for Computing Machinery guidelines and the National Centers of Academic Excellence Cyber Operations program.

From The Editors, Michael E. Whitman, Herbert J. Mattord, Carole L. Hollingsworth

Journal of Cybersecurity Education, Research and Practice

No abstract provided.

Car Hacking: Accessing And Exploiting The Can Bus Protocol, Bryson R. Payne

Journal of Cybersecurity Education, Research and Practice

With the rapid adoption of internet-connected and driver-assist technologies, and the spread of semi-autonomous to self-driving cars on roads worldwide, cybersecurity for smart cars is a timely concern and one worth exploring both in the classroom and in the real world. Highly publicized hacks against production cars, and a relatively small number of crashes involving autonomous vehicles, have brought the issue of securing smart cars to the forefront as a matter of public and individual safety, and the cybersecurity of these “data centers on wheels” is of greater concern than ever.

However, up to this point there has been a …

Cybersecurity Education: The Need For A Top-Driven, Multidisciplinary, School-Wide Approach, Lucy Tsado

Journal of Cybersecurity Education, Research and Practice

The human resource skills gap in cybersecurity has created an opportunity for educational institutions interested in cybersecurity education. The current number of schools designated by the Department of Homeland Security (DHS) and National Security Agency (NSA) as Centers of Academic Excellence (CAE) to train cybersecurity experts are not sufficient to meet the shortfall in the industry. The DHS has clearly mapped out knowledge areas for cybersecurity education for both technical and non-technical disciplines; it is therefore possible for institutions not yet designated CAEs to generate cybersecurity experts, with the long-term goal of attaining the CAE designation. The purpose of this …

“Greening” Worcester: Municipal Best Practices For Sustainability, Erin Mckeon, Charline Kirongozi, Jared Duval, Antannia Greene, Qianshu Sun, Zewei Yao

School of Professional Studies

In response to the urgent threat posed by climate change, more and more cities, including Worcester, are attempting to become more environmentally responsible and sustainable. Worcester is attempting to develop ways to become more sustainable; both to strengthen their communities and to protect the planet. The Green Worcester Working Group (GWWG) tasked the Clark Capstone Team with researching best practices for municipal sustainability. The GWWG has set the following priorities: climate change mitigation, resilience, open spaces, sustainable resource management, education and awareness. Taking these into account, the Clark Capstone Team researched the sustainability practices of cities in New England, across …

Worcester Chamber Of Commerce: Recruiting Minority Business Owners, Ryan Dimaria, Alexander Hull, Xikun Lu, Haopeng Wang, Jiacheng Hou, Danning Zhao

School of Professional Studies

Our capstone project was to help the Worcester Regional Chamber of Commerce identify how to re-frame their marketing so it would be appealing to immigrant and minority owned businesses. Based on interviews and external research, our group was able to create a tangible and resourceful data set that provided justified recommendations and ideas on how the Chamber could make adjustments to their marketing plan to attract more businesses of this particular demographic in the city of Worcester. By implementing these recommendations, we believe the Chamber has the opportunity to create a more diverse group of Chamber members, add value to …

Service Now: Cmdb Research, Monika Patel, Smita Patil, Katerina Tzanavara, Manish Chauhan, Yuhao Wang, Houmin Xie, Lei Shi

School of Professional Studies

The MAPFRE Capstone team has been tasked with reviewing and recommending roadmap on the existing CMDB configuration. Paper discusses the team’s overall research on ServiceNow CMDB, Client’s deliverables and introduction to the latest technological innovations. Based on given objectives and team’s analysis we have recommended key solutions for the client to better understand the IT environment areas of business service impact, asset management, compliance, and configuration management. In addition, our research has covered all the majority of the technical and functional areas to provide greater visibility and insight into existing CMDB and IT environment.

For One Child, Zion Bereket, Xin Huang, Yitong Lin, Ruobing Pei, Rachel White, Ziyuan Li

School of Professional Studies

The entirety of this project was completed on the foundation of the three focus areas, which were identified by our client as areas of high need. The client wanted to prioritize these three areas as they believed that these three areas were the most integral to the successful achievement of their mission, as well as to the overall health and longevity of the organization.