Labor Relations Commons^™

The Interplay Of Morality, Emotional Labor, And Customer Injustice: How Salesperson Experiences Shape Job Satisfaction, Omar S. Itani, Colin B. Gabler, Ashish Kalra, Khashayar Afshar Bakeshloo (Kash), Raj Agnihotri

Marketing Faculty Publications

Despite the significant role emotions play in business-to-business (B2B) sales transactions, the impact of salesperson emotional labor on well-being, specifically job satisfaction, has garnered limited attention. To address this gap, the present study examines the relationships among salesperson moral identity, emotional labor strategies, customer injustice, and job satisfaction. An analysis of responses from B2B salespeople reveals that moral identity internalization is positively related to deep acting and negatively to surface acting, whereas moral identity symbolization is positively related to both deep and surface acting. Furthermore, surface acting has a stronger unfavorable effect on customer injustice compared to deep acting, which …

Labor Law And Innovation Revisited, Bill B. Francis, Incheol Kim, Bin Wang, Zhengyi Zhang

Economics and Finance Faculty Publications

This paper examines the impact of changes in job security on corporate innovation in 20 non-U.S. OECD countries. Using a difference-in-differences approach, we provide firm-level evidence that the enhancement of labor protection has a negative impact on innovation. We then discuss possible channels and find that employee-friendly labor reforms induce inventor shirking and a distortion in labor flow. Further investigation reveals that the negative relation is more pronounced in 1) firms that heavily rely on external financing, 2) firms that have high R&D intensity, 3) manufacturing industries, and 4) civil-law countries. Our micro-level evidence indicates that enhanced employment protection impedes …

Factors Associated With Employment Among Latinos Living With Hiv/Aids, Shaun Michael Burns, Lydia R. L. Young, Suzanne Maniss

Counseling Faculty Publications

This investigation explored the utility of various demographic, health-related, and psychological variables in predicting employment among Latinos living with HIV/AIDS. Results of an analysis of variance indicated that employed participants were younger, evinced significantly greater CD4 counts, physical and mental health functioning, and internal locus of control beliefs than those who were unable to work due to disabilities. A backward binary logistic regression demonstrated that age, CD4 count, internal locus of control, and mental health functioning contributed to the explanatory power of the final model. This model correctly classified group membership 72% of the time, 78% of participants who were …

The Etic/Emic Dimensions Of Organizational Citizenship Behavior In Mexico: A Cross -Cultural Research Study, Luis Ortiz

Theses and Dissertations - UTB/UTPA

The purpose of this dissertation is to use field research data gathered from Mexican maquiladora administrative professionals in order to develop a new scale of Mexican Organizational Citizenship Behaviors (MOCB—“going beyond the norm”). A major tenet from the literature states that to correctly capture an entire phenomenon such as MOCBs in a different culture, researchers must use both the emic/etic dyad, triangulation, and should use employee samples.

The methodology in this dissertation utilizes a preliminary study and a main study. The first study uses two large multinational enterprises (MNEs) to empirically test six propositions. The preliminary study determined that organizational …

Sectoral Labor Choice In Post-Revolutionary Nicaragua: The Evolution Of The Informal Labor Sector In The 1990s, Michael Jack Pisani

Theses and Dissertations - UTB/UTPA

This dissertation focuses on the contemporary informal labor sector in Nicaragua. Central to the study are four research questions concerning the informal labor sector in Nicaragua; they are: (1) Are Nicaraguans positively or negatively selected into the informal/formal sector? That is, do Nicaraguans participate in their respective sector by choice (e.g., positive selection) or by force (e.g., negative selection)? (2) Are Nicaraguans working in the informal sector queued to work in the formal sector? (3) How has the queue changed, if any, for informal sector workers desiring formal sector employment over the course of the 1990s? and, (4) How have …

Women's Income-Generating Activities In Turkey, Nihan Kayaardi

Theses and Dissertations - UTB/UTPA

Home working has recently reemerged in both less-developed and developed countries. It is observed in both unskilled and highly skilled work. In general, there are no estimates of the number of women who bring work into their homes. Home working is part of the informal economy that is disguised and shadowed in the economy. Most of this type of employment is hidden in official statistics. In Turkey, for example the female informal labor force is about 68% (Kumbetoglu, 1993). Most of the work done by the women is piecework, and their earnings depend on the piece-rate.

This thesis utilizes existing …

Effects Of Labor Unions On Regional Economic Development In Mexico, Rafael Otero

Theses and Dissertations - UTB/UTPA

The purpose of this research is to help determine the net effect of trade unionism in Northern Mexico (Matamoros, Nuevo Laredo, Juárez, and Tijuana). The maquiladora industry is used to empirically test union regional economic effects because there are different union structures along the regions where maquiladora firms are located. The results of the investigation regarding the relative changes in wages in the maquiladora and non-maquiladora sectors for the four cities in the study are consistent with the hypothesis that the real wage growth in a region's maquiladora sector relative to the non-maquiladora sector is associated with the strength of …

The Impact Of Foreign Direct Investment On Small Business And Employment Formation In Mexico, Cynthia Ann Jones Brown

Theses and Dissertations - UTB/UTPA

Mexico's economic crisis of the early 1980s eventually led this country to adopt a new economic strategy. Mexico has opted for an export-based development strategy where governmental policies focus on creating an environment attractive to foreign investors. These policies have succeeded in attracting foreign direct investment to Mexico in record levels since 1987, predominately to the U.S.-Mexico border region. I argue in this dissertation, however, that these FDI flows have impeded small business growth and entrepreneurial drive along Mexico's northern border.

I discuss three alternative explanations for this phenomenon. First, FDI flows may not have created sufficient linkages with the …