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Full-Text Articles in Training and Development
The Changing Context Of Practice, Stephen M. Brown
The Changing Context Of Practice, Stephen M. Brown
WCBT Faculty Publications
Environmental and organizational changes are putting new demands on training. Training must change to support new organizational structures within a complex and changing business and social environment.
Evaluation of training must be multilevel, customer focused, and support continuous improvement of training.The challenge is to provide meaningful data that enables assessment of customer satisfaction, business impact, and return on investment.