Training and Development Commons^™

Coworkers And Leaders: The Relationship Between Trustworthiness, Trust, And Employee Engagement, Lianne Young

Dissertations

A highly engaged workforce provides numerous organizational and individual benefits (Shuck et al., 2016), the culmination of which leads to a competitive advantage difficult to emulate (Burke et al., 2013). It remains challenging to understand how engagement develops, with little research available explaining the process (Shuck, 2020). High employee engagement levels provide a competitive advantage, but stagnant engagement levels remain a significant obstacle (Shuck, 2020).

Shuck (2020) recommends further research focusing on methods to increase engagement. Trustworthiness and trust are antecedents and drivers of engagement (Chughtai & Buckley, 2008; Federman, 2010; SHRM, 2017). A lack of trust has negative impacts …

How Positive Practices In Organizations Are Associated With Employee Engagement Via The Moderating Effects Of Generational Cohorts In U.S. Customer Service Organizations, Deborah A. Poole

Theses & Dissertations

The purpose of this study is to examine the moderating role that the respective workforce generational cohorts may have on the relationship between positive practices in organizations and levels of employee engagement of U.S. based adult customer service representatives of all races. Studies show that higher employee engagement positively affects employee motivation, satisfaction, productivity, and ultimately the financial success of the organization. However, the levels of engagement for front line customer service positions are some of the lowest of occupations measured by Gallup and have actually declined in recent years. The broaden and build theory of positive emotions shows that …

Recognizing Potential Cyberspace Warriors Through The Use Of Suspicion Propensity Index, Meghan G. Strang

Theses and Dissertations

The Air Force currently suffers from excessively high attrition rates in the cyberspace career. The field is currently aiming to develop an entrance examination for the career, striving to improve personnel selection and decrease these high attrition rates. The attribute of suspicion is a key focus of the preliminary examination development, theorizing that it is a potential indicator present among competent cyber operators. This research makes use of the Suspicion Propensity Index (SPI), a reliable measure of one’s tendency to be suspicious, along with the highly cited Mayer’s trust questionnaire in order to compare the attributes that appear in successful …

Trust And Suspicion As A Function Of Cyber Security In Human Machine Team (Hmt) Of Unmanned Systems, Dhaher M. Alshammari

Theses and Dissertations

The research focuses on cyber-attacks on cyber-physical systems of the unmanned vehicles that are characteristically used in the military, particularly the Air Force. Unmanned systems are exposed to various risks as the capacity of cyber attackers continue to expand, raising the need for speedy and immediate responses. The advances in military technologies form the basis of the research that explores the challenges faced in the timely detection and response to cyber-attacks. The purpose of the research is to study the connections between operator suspicion and the detection and response to cyber-attacks alongside the identification of theory of suspicion as the …

Obtaining Sponsorship In Organizations By Developing Trust Through Outside Of Work Socialization, Katie Kirkpatrick-Husk

Industrial-Organizational Psychology Dissertations

Sponsorship, defined as a relationship that produces objective career benefits for the person being sponsored, has recently grown in popularity in the media. This study sought to examine antecedents to sponsorship by testing the hypothesis that socializing outside of work with another individual leads to increased affect-based trust, which in turn positively affects the willingness to sponsor him or her. A dual-experimental design was employed to test this proposal in which the independent variable was manipulated in one experiment, and the mediator was manipulated in the second.

The study included 492 participants from the United States, 35% were female, and …