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Articles 1 - 30 of 67
Full-Text Articles in Training and Development
The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr
The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr
Culminating Experience Projects
The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …
Mental Health In College Journalists: Recognizing Causes Of Trauma And Recommendations For Training In College Programs, Sydney Ruth Mulvenon
Mental Health In College Journalists: Recognizing Causes Of Trauma And Recommendations For Training In College Programs, Sydney Ruth Mulvenon
Graduate Theses and Dissertations
News reporting serves as an important vehicle for sharing breaking news across diverse communities, yet it often entails significant stressors. Some news reporters may experience trauma while covering challenging stories or navigating negative experiences within the newsroom. Many professionals in journalism have expressed concerns about the lack of awareness of mental health in the field. Addressing this need, this research using a documentary format, explores the need for integrating trauma training and awareness initiative into college-level journalism programs. Drawing on stories from former journalists and other professionals connected to journalism, this documentary highlights the pressing need for trauma-focused coursework to …
Assessing The Impact Of Human Resource Management (Hrm) Practices On Organizational Commitment: An Examination Of The Role Of Temporal Focus, Monty Clint Taylor
Assessing The Impact Of Human Resource Management (Hrm) Practices On Organizational Commitment: An Examination Of The Role Of Temporal Focus, Monty Clint Taylor
Theses, Dissertations and Capstones
This study explores how organizational commitment is associated with employee satisfaction regarding the human resource management (HRM) practices of training/development and compensation. Drawing on Affective Events Theory (AET), this research also examines the role of past temporal focus as a moderating variable of the proposed relationships. During times of historically low unemployment rates below 4% in the United States (U.S. Bureau of Labor Statistics, 2024), organizations face major challenges in hiring and retaining employees to fill existing job vacancies (Conklin, 2022). Overall organizational stability (i.e., productivity and financial capabilities) is maintained when skilled employees are successfully recruited and trained as …
Impact Of Training On Employee Motivation And Performance In The Sports Industry, Alyssa Macur
Impact Of Training On Employee Motivation And Performance In The Sports Industry, Alyssa Macur
Honors College Theses
This study explores the crucial relationship between employee training and its influence on motivation and performance within the sports industry, focusing on insights from Athletic Directors within the Pace University Athletic Department. Through three comprehensive, in-depth interviews with these key stakeholders, the study aims to discern the effects of targeted, effective training and clear goal setting on employee motivation and performance outcomes. The insights gathered from the Athletics Directors at Pace University reveal a strong correlation between well-designed, efficient training programs and heightened motivation. When training initiatives are aligned with clear objectives and goals, employees exhibit increased levels of enthusiasm, …
High-Flying Results: A Case Study In A Pilot Development Mentor Program, Catherine G. Cordova Phd, Barron Parsons-Daisley Captain, Emma Fox Captain
High-Flying Results: A Case Study In A Pilot Development Mentor Program, Catherine G. Cordova Phd, Barron Parsons-Daisley Captain, Emma Fox Captain
Journal of Aviation/Aerospace Education & Research
Consistently considered one of the world’s most stressful occupations, the job of an airline pilot requires increasingly specific skills and responsibilities, especially amidst the global pandemic (Cullen, et al., 2020; Sew, et al., 2022). Given the severity and implications of their decisions and actions, airline pilots must continuously undergo training and practices to ensure proper procedure. In 2020, the Federal Aviation Administration (FAA) augmented qualifications by enacting Pilot Professional Development requirements (85 FR 10923), including mentoring for newly hired pilots in command (PIC’s). In complement with 85 FR 10923, CFR 121-N ensures “techniques for reinforcing the highest standards of technical …
A Comparative Study On Contract-Based And Coproduction-Based Entrepreneurship Training Programs: A Study Case Of Jakarta Province, Fazlur Rahman Hassan, Muhammad Rizqy Anandhika, Maulana Fajrul Izzi
A Comparative Study On Contract-Based And Coproduction-Based Entrepreneurship Training Programs: A Study Case Of Jakarta Province, Fazlur Rahman Hassan, Muhammad Rizqy Anandhika, Maulana Fajrul Izzi
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Training is essential to guide and equip SMEs with the necessary skill sets to adapt to the disruption of the COVID-19 pandemic. The budget limitation urged DKI Jakarta Provincial Government (DJPG) to change their conventional training program for SMEs and arrange an IT-based platform enabling all city entities, including private and non-private sectors, to participate in a coproduction scheme. This study employed the performance outcomes framework to examine the impacts of coproduction in entrepreneurship training for SMEs by comparing contract-based and coproduction-based training conducted by DJPG, including the impacts on the deliverables and budget. The results indicate that overall, coproduction-based …
Training Transfer, Sarah Stepanek, Megan Paul
Training Transfer, Sarah Stepanek, Megan Paul
Umbrella Summaries
What is training transfer?
Training transfer is formally defined as “the degree to which trainees effectively apply the knowledge, skills, and attitudes gained in a training context to the job” (Baldwin & Ford, 1988, p. 63). Training transfer has been conceptualized based on three main factors, which are detailed further below.
► Maintenance versus generalization: Maintenance consists of the degree to which knowledge, skills, and abilities (KSAs) from the learning environment are able to persist over time, whereas generalization consists of being able to take KSAs acquired from a learning environment and apply them to situations or settings that are …
The Antecedents And Consequences Of Individual Adaptive Performance: A Systematic Literature Study, Widya Nandini, Aurik Gustomo, Dedy Sushandoyo
The Antecedents And Consequences Of Individual Adaptive Performance: A Systematic Literature Study, Widya Nandini, Aurik Gustomo, Dedy Sushandoyo
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
The emergence of industry 4.0 and the dynamic changes in the market have urged organizations to be more agile. An organization demands that its employees have a high adaptive performance to be agile. Existing research on individual adaptive performance, however, emerges from various contexts, including the context of an employee’s develop-ment process and organizational capabilities. Thus, a systematic literature study to identify the topics addressed in the existing studies and the research gap as the foundation for future research direction is scarce and needed. This study analyzes fifty-nine highly relevant papers based on the topics and research approaches/methods. From the …
Learning Styles, Megan Paul
Learning Styles, Megan Paul
Umbrella Summaries
What are learning styles?
The concept of learning styles is the idea that people differ in the way that they learn best, and instructors should determine each trainee’s optimal style and then use training methods that match the trainee’s style (Pashler, 2009). There are dozens of different learning style classifications, including such styles or dimensions as visual, auditory, kinesthetic, and tactile modality preferences (Dunn & Greggs, 2003, cited in Coffield et al., 2004); concrete vs. abstract and sequential vs. random (Gregorc, 1982a, cited in Coffield et al., 2004); holistic vs. analytic and verbalizer vs. imager (Riding & Raynor, 1998, cited …
Trainee Reactions, Megan Paul
Trainee Reactions, Megan Paul
Umbrella Summaries
What are trainee reactions?
Trainee reactions refer to “subjective evaluations learners make about their training experiences” (Sitzmann et al., 2008, p. 280). Commonly referred to as “level 1” evaluations (e.g., Kirkpatrick, 1998), reactions are the most commonly used type of training evaluation and are measured with post-training surveys. Though measures are occasionally included in published research, there are no universal or even widely used measures. Instead, questions are developed by each organization or trainer based on their particular goals and interests. As a result, there is significant variation in what is measured. Originally, reactions referred only to how well a …
Cognitive Offloading Strategies And Decrements In Learning: Lessons From Aviation And Aerospace Crises, D. Christopher Kayes, Jeewhan Yoon
Cognitive Offloading Strategies And Decrements In Learning: Lessons From Aviation And Aerospace Crises, D. Christopher Kayes, Jeewhan Yoon
Journal of Human Performance in Extreme Environments
Examples from aviation and aerospace illustrate the potential consequences that emerge when organizations replace learning from experience with technology, a process referred to as a cognitive offloading strategy (COS). Examples include the Air France Flight 447 crash involving an Airbus 330-203 and the Lion Air Flight 610 crash involving a Boeing 737 Max. From the perspective of human performance in extreme environments, COS represents an underexplored source of organizational vulnerability which presents a particular challenge for learning in organizations. Decrements in learning result from COS because COS creates gaps in procedural knowledge and deprives operators of opportunities to learn in …
Signaling In Training, Megan Paul
Signaling In Training, Megan Paul
Umbrella Summaries
What is signaling?
In a learning environment, signaling refers to cues that direct learners’ attention to specific instructional content or that emphasize how the content is organized (van Gog, 2014). Signals can be verbal (oral or written) or visual (static or dynamic images or graphics). More commonly studied examples include:
signals in written materials: underlining, italics, bold, highlighting, outlines, headings, overviews, and summaries
signals in visual materials: arrows, circles, flashing, color coding, spotlighting (graying out some content), zooming in on key content, and gestures of pedagogical agents
When signals are used only in written text (i.e., without accompanying visuals), they …
Improving The Child Welfare Workforce Through Training: Common Questions And Evidence-Informed Answers From The Qic-Wd, Quality Improvement Center For Workforce Development
Improving The Child Welfare Workforce Through Training: Common Questions And Evidence-Informed Answers From The Qic-Wd, Quality Improvement Center For Workforce Development
QIC-Tips
Training is often the first intervention child welfare agencies use to address critical workforce development issues. This QIC-Tip aims to answer child welfare agency leaders’ questions about effective training strategies to increase knowledge, enhance skills, and improve job performance. Answers are drawn from the QIC-WD Umbrella Summaries which present a synopsis of the published meta-analyses of specific workforce topics.
What broad-based training approaches can improve employee learning outcomes and job performance?
Coaching uses a structured learning process, over time, to help the learner reach specific goals. Meta-analytic research on the use of professional coaches (not managers or experienced coworkers) …
Self-Explanation In Training, Megan Paul
Self-Explanation In Training, Megan Paul
Umbrella Summaries
What is self-explanation?
Self-explanation is “a process by which learners generate inferences about causal connections or conceptual relationships” (Bisra et al., 2018). It involves pausing to think more deeply about instructional content, to better connect it with prior knowledge or to check for understanding. Self-explanations can be prompted (through specific instructions or questions) or unprompted (done spontaneously by a learner). Prompts can include instructions to explain, open-ended questions, or closed-ended questions such as multiple choice (Bisra et al., 2018). There is no one type of self-explanation. Examples include providing rationale for a decision or belief and explaining a concept, process, …
Leadership Training, Megan Paul
Leadership Training, Megan Paul
Umbrella Summaries
What is leadership training?
Leadership training is a broad term with no universal definition. For the purposes of this review, it refers to “programs that have been systematically designed to enhance leader knowledge, skills, abilities, and other components” and it includes “all forms of leader, managerial, and supervisory training/development programs and/or workshops” (Lacerenza et al., 2017, p. 1687). As with all training, leadership training can vary in many ways. Below are some of the more common aspects that have been empirically evaluated:
Needs analysis: whether a systematic process was used to identify training needs and design the training accordingly
Content: …
Conversational Style In Training, Megan Paul
Conversational Style In Training, Megan Paul
Umbrella Summaries
What is conversational style?
Conversational style refers to a combination of stylistic strategies to personalize instructional text (oral or written) for learners. These include “the use of first and second rather than third person, directly addressing the reader, revealing [the author’s] personal beliefs, and/or using polite forms of address” (Ginns et al., 2013, p. 452). The following excerpts illustrate such styles:
“During inhaling, the [your] diaphragm moves down creating more space for the [your] lungs” (Mayer et al., 2004)
“Let me tell you what happens when lightning forms” (vs. just the scientific description; Moreno & Mayer, 2000)
“You are about …
Effect Of Training Opportunity And Job Satisfaction On Turnover Intentions Among Gen X And Gen Y, Regin Justin
Effect Of Training Opportunity And Job Satisfaction On Turnover Intentions Among Gen X And Gen Y, Regin Justin
Human Resource Development Theses and Dissertations
Employee turnover costs billions of dollars for companies every year, and it has been increasing over the years. Multiple studies have explored the different antecedents that affect turnover intentions. However, there has been little focus on the effects of training opportunities on turnover intentions. This study examines the impacts of training opportunity on job satisfaction and turnover intention among the generation X and generation Y cohorts in the United States. A total of 252 respondents completed questionnaires that assessed the internal elements of the model among Amazon mturk workers. Data from the measurements of training opportunity, job satisfaction, and turnover …
Video Feedback, Megan Paul
Video Feedback, Megan Paul
Umbrella Summaries
What is video feedback?
Video feedback refers here to a training method that involves giving learners feedback on their skills using a video recording of their behavior in a real or simulated environment. Though video feedback is used in a variety of settings (e.g., athletic, parenting, or surgical training), the focus here is on skill development among professionals that engage in interpersonal interactions (e.g., teachers, social workers, nurses; Fukkink et al., 2011). Targeted skills may be broad (e.g., empathy, nervousness, active listening) or narrow (body posture, eye contact, gestures, use of open questions). The process typically involves recording learners as …
After-Action Reviews, Megan Paul
After-Action Reviews, Megan Paul
Umbrella Summaries
What are after-action reviews?
An after-action review (AAR) is “a systematic technique that turns a recent event into a learning opportunity through a combination of task feedback, reflection, and discussion” (Keiser & Arthur, 2020, p. 2). The process has been used in various fields, leading to a variety of labels, including after-event review, debrief, guided team self-correction, and reflexivity (e.g., Chen et al., 2018; Couper et al., 2013; Ellis & Davidi, 2005; Smith-Jentsch et al., 2008). Note that though the term “debrief” is sometimes used, AARs are distinct from debriefing sessions that are intended to help individuals process stressful or …
Kiss The Soul: Ways To Empower Creative Change Leadership And Intuition In Organizations Starting By Creating A Training Module For A Consultancy, Ernee C.P. Ten Anscher
Kiss The Soul: Ways To Empower Creative Change Leadership And Intuition In Organizations Starting By Creating A Training Module For A Consultancy, Ernee C.P. Ten Anscher
Creativity and Change Leadership Graduate Student Master's Projects
One way to Kiss the Soul to empower Creative Change Leadership and Intuition in organizations is by training. This project is about the development and implementation of a new online training module in March 2021 to a small group of an Amsterdam consultancy. It consisted of four two and a half hour zoom sessions on Thursday evenings. The training is placed in a context of kissing the soul for new unexpected beautiful and meaningful organizational impact. This original concept of Kissing the Soul means: making loving contact with what matters deeply to yourself and sharing this with other people to …
Seductive Details In Training, Megan Paul
Seductive Details In Training, Megan Paul
Umbrella Summaries
What are seductive details?
In a learning environment, seductive details are interesting but unimportant details that are not necessary to achieve the instructional objective (Garner et al., 1989). The information may be tangentially related to the topic but is not relevant to the main teaching goal. Such details are often included for the purpose of making the topic more interesting and engaging. There are many potential types of seductive details; they can be visual, verbal, or aural—static or dynamic images (e.g., illustrations, photos, animations), written or spoken words (e.g., text, narration), or sounds (e.g., music; Sundararajan & Adesope, 2020).
Why …
Pedagogical Agents, Megan Paul
Pedagogical Agents, Megan Paul
Umbrella Summaries
What are pedagogical agents?
Pedagogical agents are “lifelike characters presented on a computer screen that guide users through multimedia learning environments” (Clarebout & Heidig, 2012, p. 2568). Pedagogical agents can vary in multiple ways. The following characteristics have been most studied: appearance (two-dimensional [2D] vs. three-dimensional [3D]), eye gaze, facial expression, gesturing, motion, and gender. The simplest pedagogical agent would be a static, 2D image with just text, and a complex agent would be a dynamic, 3D person or character that talks, gestures, and has eye movements and facial expressions.
Why are pedagogical agents valuable?
Pedagogical agents are valuable because …
Training Tests, Megan Paul
Training Tests, Megan Paul
Umbrella Summaries
What are training tests?
For this purpose, training tests include any form of knowledge assessment intended to gauge learning from training. Tests can be of varying lengths, formats (e.g., true/false, multiple choice, short answer), or labels (e.g., quiz, learning checks). The important feature is that they require learners to practice retrieving training-related information from memory. Thus, the focus here is on knowledge and understanding, versus skill acquisition.
Why are training tests valuable?
Training tests are valuable because the act of taking a test improves subsequent learning outcomes. More specifically, people who take a test perform better on later assessments of …
Guidance For Building Motivation In Space Operator Training, Foster E. Davis
Guidance For Building Motivation In Space Operator Training, Foster E. Davis
Theses and Dissertations
Services provided by spacecraft, including communications and global positioning, are integral to small businesses, multinational corporations, and the United States Department of Defense. United States rivals recognize the need to undermine the military advantage provided by the space domain and are exploring ways to degrade these services in their warfare doctrine. In response, the United States will need space systems suited to counter these threats and personnel who are trained to respond to the new reality of a contested space environment. This paper also reviews the academic literature and written guidelines for developing motivation in an interactive environment for improving …
Pre-Training Interventions, Megan Paul
Pre-Training Interventions, Megan Paul
Umbrella Summaries
What are pre-training interventions?
Pre-training interventions refer to strategies that are implemented prior to training, for the purpose of enhancing training outcomes. Thus far, the primary strategies that have been most frequently investigated include (a) attentional advice, (b) meta-cognitive strategies, (c) advance organizers, (d) goal orientation, and (e) preparatory information (Cannon-Bowers et al., 1998; Mesmer-Magnus & Viswesvaran, 2010).
Attentional advice includes guidance to orient the learner to what they will learn. Examples include going over the main learning objectives or highlighting essential aspects of the training and how they relate to the job.
Meta-cognitive strategies include approaches for learners to …
Emotional Intelligence Training, Megan Paul
Emotional Intelligence Training, Megan Paul
Umbrella Summaries
What is emotional intelligence training?
Emotional intelligence (EI) refers to abilities or tendencies related to recognizing, understanding, and managing emotions. Because of its connections to important work outcomes such as job satisfaction, organizational commitment, job performance, and turnover intentions (e.g., Joseph, Jin, Newman, & O’Boyle, 2015; Miao, Humphrey, & Qian, 2016), there has been great interest in developing EI via coaching and training, even though it has not traditionally been regarded as something that is amenable to change through training. EI is conceptualized, and measured, in three different ways (Ashkanasy & Daus, 2005). When it was first conceived, EI was …
Developing A Competency Model For Highway Safety Engineers: A Delphi Method, Garrett K. Wheat
Developing A Competency Model For Highway Safety Engineers: A Delphi Method, Garrett K. Wheat
LSU Doctoral Dissertations
The primary purpose of this study was to determine the core competencies needed by State DOT Highway Safety Engineers as perceived by Highway Safety experts in the United States. First, a list of competencies was identified. Next, a panel of Highway Safety experts determined the importance of each identified competency for the current year (2020) and for the future (year 2030). Finally, ratings provided by the panel were tested for the presence of consensus.
For this study, the researcher used a Delphi Method as classified by Delbecq, Van de Ven, and Gaustafson (1975). Through this method, a panel of forward-thinking …
Considerations For Introducing, Facilitating, And Expanding Mindfulness Training In The Workplace, Laura H. Saher
Considerations For Introducing, Facilitating, And Expanding Mindfulness Training In The Workplace, Laura H. Saher
Mindfulness Studies Theses
This creative thesis is designed to further the understanding of the considerations for offering mindfulness training in the workplace and to offer mindfulness practitioners a guide for introducing and facilitating mindfulness training into their workplaces. This thesis consists of two primary components: 1) a rationale paper and 2) a creative component. The rationale paper includes a literature review that focuses on the benefits and risks of offering mindfulness training in the workplace; these form the business case for bringing mindfulness to the workforce and identify the gaps in the research that prompted the questions underlying this thesis. These gaps were …
Middle Managers & Leadership Trainings For Effective Senior Leadership Positions In Public Organizations; Applications In Emergency Management, Norah Alshayhan, Juita-Elena Wie Yusuf
Middle Managers & Leadership Trainings For Effective Senior Leadership Positions In Public Organizations; Applications In Emergency Management, Norah Alshayhan, Juita-Elena Wie Yusuf
College of Business (Strome) Posters
Leaders and training are vital dimensions of organizational development and effectiveness. Availing leadership programs provide continuous learning to the leaders in public sector organizations. However, leaders in senior positions in the public sector organizations have faced struggles and obstacles that inhibit their capacity to drive organizational agenda. Therefore, understanding the relationship between the training programs and the performance of the leaders in the senior positions is vital. The study will discover the struggles and obstacles experienced by the public-service leader and the impact training middle managers the leadership skills. The study hopes to propose a training program for middle managers …
Ebci Progress Update- Developing An Onboarding Program, Quality Improvement Center For Workforce Development
Ebci Progress Update- Developing An Onboarding Program, Quality Improvement Center For Workforce Development
Other QIC-WD Products
The Eastern Band of Cherokee Indians (EBCI) established their Family Safety Program (FSP) in 2015. FSP is a multi-disciplinary unit and includes behavioral health and child welfare. They are a small agency with about 35-40 child welfare employees at any given time, including front-line caseworkers, case aides, supervisors, and a manager. Minimum qualifications for the caseworker role are rigorous, requiring a bachelor’s or master’s degree in social work and/or years of relevant experience. They also seek to hire enrolled members of the EBCI, enrolled members of other federally recognized tribes, or those married to, or who are children of, enrolled …