Training and Development Commons^™

Imagining The Performance Zone: Overcoming Ambiguity In Consumer Based Electronic Performance Support Systems, Jason Simons

Theses : Honours

The locus of performance support implementation was once the domain of large corporations where its principles offered an attractive alternative to traditional methods of training within the scope of contemporary business practices. Due to economies of scale the large corporations were able to build effective performance support through the precise identification of the PERFORMANCE ZONE. This zone is created through the defining of the three attributes of performance, 1) the nature of the worker, 2) the nature of the task, and 3) the type and amount of support needed. lncreasingly the principles of performance-centred design have been adopted within diverse …