Training and Development Commons^™

Employee Engagement As A Shared Responsibility: A Study Of Engagement Strategies Employed By Legal Assistants, Thomas A. Steele

Graduate Theses and Dissertations

The purpose of this study was to identify strategies used by legal assistants to engage, stay engaged, and reengage, when appropriate, in their work, in particular when common organizational efforts fall short or do not exist. Constructivism and job demands-resources (JD-R) were the primary frameworks for understanding and analyzing the phenomenon of developing engagement strategies.

Qualitative data were drawn through semi-structured interviews with 16 legal assistants. The interviews were recorded and transcribed. Trustworthiness and validity were enhanced by using multiple respondents and allowing each to review the transcripts for accuracy, fairness, and clarity. The transcriptions were then analyzed for themes. …

The Moderating Effects Of Neuroticism And Psychological Contract Incongruence On The Relationship Between Perceived Organizational Support, Perceived Supervisor Support, And Affective Commitment, Gail M. Hansen

FIU Electronic Theses and Dissertations

The nonexperimental study (N = 279) investigated the moderating effect of the trait neuroticism and psychological contract incongruence on perceptions about the organization, supervisor, and level of affective commitment. Using Qualtrics, a survey battery was administered to supervisors who had completed leadership training at a single institution of higher education located in southern Florida, USA.

The findings of the present study provided new insights into the neuroticism scale items, suggesting that depression might be a hidden factor in more than half of the population. Another finding demonstrated that few individuals attribute a psychological contract breach to an honest misunderstanding. …

Challenges To Adopting Hybrid Methodology: Addressing Organizational Culture And Change Control Problems In Enterprise It Infrastructure Projects, Harishankar Krishnakumar

Dissertations and Theses

IT infrastructure projects have long been an overlooked field superseded by the more popular software development silos and cross-functional project teams when it comes to enterprise Agile transformations. This paper presents a systematic literature review by leveraging a qualitative research methodology based on empirical evidence provided in contemporary scholarly research articles to explore how certain variables such as organizational culture- including team structure, leadership hierarchy, geolocation, etc. along with an organization’s change management processes affect the adoption of a Hybrid/Agile project management methodology, focusing on reported challenges and critical success factors that define such large-scale enterprise transformations. The salient features …

Employee Personality Traits And Reactions To Psychological Contract Breach In The Lebanese Context, Suzan Salim Al Kadi, Nasser Fathi Easa

BAU Journal - Society, Culture and Human Behavior

The aim of this paper is to examine the influence of employee personality traits on the response to a psychological contract breach within the Lebanese context. It specifically examines the influence of various typologies on job satisfaction, trust, loyalty, organizational commitment, and delves deeper into the result of having the psychological contract breached. A total of 30 comprehensive interviews were conducted in order to examine employee reactions to breach of the psychological contract, along with a qualitative analysis of their personality according to the Big Five personality trait model. The findings demonstrate that the concept of a “psychological contract” is …

Is Responsible Leadership Possible? Exploring The Experiences Of Business Leaders, Educators, And Scholars, Kanina Blanchard

Electronic Thesis and Dissertation Repository

This study addresses a simple yet complex question: How can leaders come to make more responsible decisions within today’s highly economized context? Using narrative inquiry, I explore the stories which leaders in academia, business, and education tell about their experiences at what I call the point of impingement—the point where, as leaders, they must make decisions while facing conflicting and opposing norms and values. Underpinning the inquiry is Kempster and Carroll’s (2016) conceptualization of responsibility in leadership, and their argument that transformation toward a future in which responsible leaders address societal, ecological, and humanitarian challenges requires exploration of lived experience. …

Local Workforce Development, Federally Legislated Purposes, And A Systemigram: A Mixed-Methods Study, Tracey A. Regenold

STEMPS Theses & Dissertations

The public system of workforce development has existed for over 45 years, yet there are still issues with adequate skill-building, training, and employment for the vulnerable populations the system is mandated to serve. This study first used a modified Delphi method to survey a sample of executive directors and board members of local workforce development areas regarding the proper systems design needed to fulfill the purposes of current federal legislation. Subsequently using a visual representation of an “ideal” local workforce development area, participants were then interviewed and asked about the utility of such a model for strategic planning and systems …

Organizational Intentions Versus Leadership Impact: The Flexible Work Experience, Susan R. Vroman

The Journal of Values-Based Leadership

Working mothers with dependent aged children currently represent a significant portion of the workforce. In order to attract and retain this valuable demographic, employers are introducing and maintaining flexible work arrangements (FWA) to enable employees to manage their work and life commitments. However, having an FWA program and effectively supporting it are not synonymous, and this bears impact on employees. This article highlights opportunities and implications for FWA management based on findings from a recent New England healthcare organization case study which illustrates how working mothers experience enacted flexible work arrangement policies. This article identifies methods for organizations and managers …

Getting To The Heart Of Professional Development And Employee Engagement Among Non-Teaching Personnel In Higher Education: An Appreciative Inquiry Into The Influential Role Of A Staff Development Center, Rowena Casis-Woidyla

Electronic Theses, Projects, and Dissertations

Despite the importance and incorporation of staff development in higher education, there is limited research on the availability and use of learning opportunities for non-teaching personnel (NTP) in the form of professional development. Work performed by NTP in higher education is critical to university operations. Without professional development and engagement opportunities, NTP lack visibility, disengage and ultimately may separate from institutions of higher education. Deliberate organizational efforts to provide access to new learning opportunities and promote personal growth among NTP is the development and institutionalization of centers for professional development, also called staff development centers and staff training and professional …

Psychological Well-Being During Retirement Transition And Adjustment For Southern Baptist Pastors: A Phenomenological Multi-Case Study, Tresa Gamblin

Human Resource Development Theses and Dissertations

The purpose of this phenomenological multi-case study was to understand the psychological well-being experience of Southern Baptist pastors during transition and adjustment to retirement. Questions centered around their upbringing, their calling experience, their education, career progression in churches, reasons for retiring, preparation for retirement, experience after retiring, and how identity and purpose may or may not have been related to their role as pastor. The goal of the study was to investigate these experiences to provide rich data and analysis that is missing in current literature.

The research was based on two theories: continuity theory and role theory. The study …

Examining The Mediating Effect Of Job Crafting On The Relationship Between Managerial Coaching And Job Engagement In The Skilled Trades, Jennifer H. Duplessis

Human Resource Development Theses and Dissertations

Employee engagement continues to gain considerable attention owing to its positive correlation with numerous desired work-related outcomes (Saks, 2019; Shuck et al., 2017). Engagement in one’s job has become of particular interest in industry sectors experiencing shortages, such as the skilled trades (Bilginsoy, 2003). The skilled trades have reportedly been the most difficult segment of the employee market to staff globally year over year (Schwartz, 2015; Wright, 2013).

As organizations wish to improve engagement in one’s job, they have looked to developmental antecedents of engagement (Ellinger, Musgrove, & Ellinger, 2012). Managerial coaching has been supported as having a significant direct …

The Relationship Between The Perceived Value Of Professional Development, Job Satisfaction, And Intent To Leave, Wendy Marie Wells

Dissertations

Organizations striving to remain competitive compete in the war for talent in order to recruit and retain employees. Studies assessing intent to leave and turnover suggest numerous strategies to mitigate the revolving door of employees quitting jobs (Allen, 2008; Allen, Bryant, & Vardaman 2010; Lee, Hom, Eberly, & Li, 2018). This study assesses the relationship between the perceived value of professional development, job satisfaction, and intent to leave. Results of the study reveal as one finds professional development, valuable job satisfaction increases. In assessing the relationship between professional development and intent to leave, the results of the study suggest that …

A New Generation Of Workers: Preparing For Generation Z In The Workplace, Kendra Harris

Senior Theses

A new generational wave has begun to enter the workforce. The oldest members of Generation Z, those approximately at the age of 25 and below, have recently begun their careers. In the past few years, some changes have been made to work environments, like constructing gyms and daycares at workplaces, expanding the options for work at home programs, and firms hosting social events to attract top, young talent. Some of these actions were to appease Generation Y (Millennials), but some, whether the intent was known or not, will be very pleasing and beneficial to Generation Z. However, Generation Y and …

Middle Managers & Leadership Trainings For Effective Senior Leadership Positions In Public Organizations; Applications In Emergency Management, Norah Alshayhan, Juita-Elena Wie Yusuf

College of Business (Strome) Posters

Leaders and training are vital dimensions of organizational development and effectiveness. Availing leadership programs provide continuous learning to the leaders in public sector organizations. However, leaders in senior positions in the public sector organizations have faced struggles and obstacles that inhibit their capacity to drive organizational agenda. Therefore, understanding the relationship between the training programs and the performance of the leaders in the senior positions is vital. The study will discover the struggles and obstacles experienced by the public-service leader and the impact training middle managers the leadership skills. The study hopes to propose a training program for middle managers …

A New Perspective To Measuring Employee Growth: Developing A Successful Aging At Work Scale, Stanimira K. Taneva, Georgi P. Yankov

Personnel Assessment and Decisions

The aging of the world’s population has become a grand societal challenge, which requires an urgent response from researchers, professionals, and the wider society. One way to respond to this challenge is by supporting individuals in sustaining longer and healthier working lives, that is, age successfully. Although the advantages of promoting and enabling successful aging at work have been widely acknowledged, no single instrument for measuring this construct has been published so far. We develop and test in three consecutive samples a two-dimensional successful aging at work scale. This novel instrument is rooted conceptually in the most recent theoretical developments …

Outsourcing Aircraft Maintenance And Related Safety Implications, Rajee Olaganathan Ph.D., Mark Miller Ed.D., Bettina M. Mrusek Ph.D.

National Training Aircraft Symposium (NTAS)

The U.S aviation industry faced severe financial losses after the 9/11 incident. The financial loss that occurred between 2000 and 2009 in the U.S. alone was $54 billion dollars. One of the operational strategies adopted by air carriers to overcome this hurdle was to outsource aircraft maintenance. Initially, this was accomplished in both home and off-shore locations. Unionized labor relations in the US ultimately forced these organizations to outsource to non-unionized labor sources in foreign countries. However, due to the upsurge in accidents and incidents that resulting from maintenance failures, the concept of outsourcing maintenance became a subject of debate …

Under Pressure: Decision Making In Aircraft Maintenance And The Role Of Gender, Stephanie Douglas Ph.D., Bettina M. Mrusek Ph.D.

National Training Aircraft Symposium (NTAS)

In aircraft maintenance, leaders are under near-constant pressure to maintain airworthiness. Every minute an aircraft cannot fly due to maintenance represents financial waste. Decisions are therefore made in a relatively quick fashion. A leader evaluates the situation, identifies a course of action and then communicates this message to a team of technicians. However, gender influences regarding leaders’ decisions can influence team members’ perceptions of those decisions.

The study will measure decision making methods of leaders in aircraft maintenance and the perceptions of the technicians. It informs how gender influences decision making from both the leader and follower perspective. The expected …

The Impact Of An International Aviation Leadership Development Program On Organizational Effectiveness, Stephanie Douglas Ph.D., Daisha M. Merritt Ph.D., Robin Roberts D.Mgt.

National Training Aircraft Symposium (NTAS)

Leadership development is critical for organizational progress. Leaders who are strong in operations and talent management maximization are a strength to organizational effectiveness (Andenoro et al., 2015). An organization's leadership performance can be a differentiator in competitive advantages for the firm and used to leverage employee productivity (Gentry et al., 2014; Kark, 2011, Van Velsor et al., 2010). There is an urge for more of an emphasis on developing systemic leadership, observing the importance of looking at not only development of the individual leader but also the collective leadership capacity among all employees to address the increasing complexities and needs …

Evaluation Of Unm's Parental Leave Policy, Julia Fulghum, Karlyn A. Edwards, Charlie Christian, Steven Verney, Lisa A. Marchiondo, Teagan Mullins

ADVANCE Reports

Experiences with UNM’s parental leave policy C215 have been evaluated using the ADVANCE 2018 Main Campus Faculty Climate Survey, a series of junior faculty interviews, and concerns brought to the ADVANCE leadership. Key findings are:

• Women and STEM faculty are more hesitant to use family-leave policies, and perceive greater disadvantage in using them than men and non-STEM faculty
• Sharing of information about, and implementation of, parental leave varies significantly between units
• The attitude of the department chair and senior faculty strongly influence the experience of faculty who use parental leave
• Appropriately implemented, the parental leave policy contributes to faculty recruitment …

Examining Managerial Coaching Dyads And The Developmental Learning Outcomes For Managers Serving As Coaches And The Reverse Coaching Behaviors Of Their Subordinate Coachees, Beth Adele

Human Resource Development Theses and Dissertations

Scholars and practitioners have acknowledged that managerial coaching has been linked to positive outcomes for the coachee and organization and have begun to examine the dual developmental outcomes for managerial coaches as well as the concept of reverse managerial coaching. The purpose of this study was to explore how the facilitation of learning (coaching) occurs within manager/employee dyads, such that the behaviors, beliefs, and learning outcomes for the “manager as coach” are identified when exemplary managers are engaged in coaching their respective employees. It also explored the behaviors, beliefs, and learning outcomes of managers’ respective employees, who may have also …

Ch 16 Kulik Trainingchapter 2019-05-23 Final.Pdf, Carol T. Kulik, Mara Olekalns, Ruchi Sinha

Mara Olekalns